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Tulum Bus Terminal

5.0 (1 review)

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11 years ago

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Cancun Airport Transportation - Look at the time stamps! WE WERE STRANDED AT THE AIRPORT! PLEASE DO NOT DEPEND ON THIS COMPANY!

Cancun Airport Transportation

1.7(10 reviews)
122.9 kmSupermanzana 48

Used this company in September and was dissatisfied. 2 stars because they were at the airport on…read moretime when we landed and were on time to take us back. From the beginning their customer service was not helpful. We wanted to do a private car and reached out if there were any additional perks. They weren't helpful! I even asked if the driver could have ice on arrival and never got a response. You don't even get a bottle of water for free! What kind of luxury is this. I asked for a sign upon arrival with my IG traveling page handle they did not. The lady they sent did not seem like she even wanted to greet us she was all the way in the back and wasn't even looking for us. I had to go up to her. We waited a few minutes for the car. It was clean. The driver on the way to the hotel was nice enough to stop by the gas station so we could look for charcoal. Other than that the drive was a bit scary but I did tip since he made a stop. The driver on the way back to the airport was not friendly.

We were scheduled to arrive in Cancun at 1:00 am. My husband booked and paid for the round trip…read moretransfers over a month in advance. He also called the company a week prior to confirm that they would be available to pick us up since our arrival was at 1 am. They took our payment and confirmed that everything was fine. The night we arrived in Cancun, my husband turned off airplane mode and had an email from Paypal refunding our payment of $125.00 on behalf of Cancun Airport Transportation company. So we were such at the airport at 2:00 am, trying to find someone to take us to Playa del Carmen! We had to pay another company $150.00 to take us to our resort because we didn't have much of a choice. Please do not depend on them to get you where you need to go. They will let you down!

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Cancun Airport Transportation

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Adventure Tour Center

Adventure Tour Center

5.0(7 reviews)
4.4 km

We had an amazing Cenote tour with our guide Alex. They took us to 3 very unique cenotes which gave…read moreus an incredible variety of experiences. Alex was super informative and had a ton of really interesting knowledge about the area. The cenotes were absolutely incredible. Alex showed us a bunch of cool spots to dive and some secret areas that the other tours that were there didn't seem to be going to. I can't even describe how cool the cenotes were. It's like being on another planet! I highly recommend this tour company. Worth every penny and seriously made my trip so memorable.

Super fun tour learning and exploring nature's beauty…read more Booked the 3 cenote tour and had a blast with ATC. Alex, our guide; was super knowledgable explaining to us how cenotes form and also the cultural importance. He made us feel right at home, especially since I'm not the best swimmer. I've had issues before with snorkeling equipment malfunctioning on other trips but everything worked great this time with Alex's tips. We explored 3 unique cenotes and had plenty of time to relax and enjoy exploring them. Alex showed us how to free-dive (it's important to equilibrate your ears) which came in handy when he showed us hidden spots in the mangroves and even had us explore some underwater caves fully submerged (only if you felt comfortable). In between swims, he had ice cold sweet pineapples and water for us. Although you could technically do the cenote swims yourself, I believe it's worth the little bit extra to have a guide show you how to use the equipment properly (nothing worse than a water-filled snorkel mask) and also the hidden spots (all of the other tourists that came on their own to the grand cenote just stayed attached to the buoyed lines that were laid out). Well worth it in my opinion.

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Adventure Tour Center - Case Cenote diving

Case Cenote diving

Adventure Tour Center
Adventure Tour Center - Case Cenote

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Case Cenote

Tulum Bus Terminal - buses - Updated May 2026

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