We love.\nThe whole tour and it was a very small group. Are…read moreyou sure guide Abbey was very friendly in upbeat and was quick too?Make sure that she answered all of our questions correctly. It was really really fun. Delicious food

I did the tour in Merida in Dec 2025…read more I was excited for the experience given the excellent reviews but ended up being a little disappointed. While the food was good, I just felt that I could've had the same experience if l explored myself and was pretty expensive for what it was (almost $70 USD). Many of the dishes we ate were under 50 pesos. However I understand not everyone is comfortable going into local markets/restaurants and ordering, so it might be more worth it for you in that case. I thought our tour guide was just okay. She was nice to talk to when I asked questions but | felt like she didnt add that much value and wasn't that engaging. The best part of the tour was meeting other travelers which made it a fun experience. Personally, la recommend just doing online research and trying local food yourself

I'd give this scam outfit a -2 rating if I could. IT MAY…read moreHAVE BEEN a reliable business years ago. But it seems the owner sold it (or had it scammed away from her) and now some dude named SAUL is scamming people. He pretends to be Emily (even replying from her email) and introduces himself as Emily. Then after a while it's not Emily, it's Enrique. Then it turns out he's not done shopping for your groceries, so he'll be another 30 minutes (45) and he's not actually shopping, Saul is, and then it turns out it's his wife Tania who is shopping, and then it's SAUL WHO SHOWS UP to "fix" your problem. But then you circle back and get an email from Emily (all the same email) and "she" says she doesn't know Saul and he's not on staff. Tania, meanwhile, pulled this: Pork chops :: requested 1 and got 3 Sliced provolone :: I got smoked provolone. I cannot eat smoked cheeses. Fresh green beans :: I got peas. Activia yogurt :: yogurt drink and yogurt are not the same thing Cornstarch :: cornstarch and cornmeal are not the same thing Morrell snowcap lard :: is for baking biscuits. The tan pig fat I got won't work. Fritos plain original chips :: not the same as chorizo chipotle chips. Triscuit crackers :: Crackets are like Ritz crackers, not like Triscuit. Anaheim chiles :: not even close to poblanos. 1 doz. tortillas is not 3 doz. tortillas. Saul's response: "We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Our shopper, Tania, always strives to fulfill the items on the list accurately, and when certain items are unavailable, she attempts to find suitable substitutes." She went to 3 stores and figured fresh peas and beans are the same, and cornstarch = cornmeal. The tour with Xantel is probably very good. Do not have these scammers buy groceries for you.

Booking the food tour was a breeze and you are provided email confirmations and instructions, even…read moreif you book it through trip advisor. You are required to reconfirm your tour a few days prior with the owner Emily, but she is responsive and confirms your tour! We learned from our guide Xantal (pronounced SH-ANTAL) that Emily owns the business but works from Cozumel where she runs the business and other ventures; she actually was the one that started doing her tours personally after guests to her and her husband's inquired about where was the best local cuisine in Playa del Carmen. Thus, the business was born! Xantal met us at the corner of Benito Juarez Ave and la Quinta Ave. We stood in front of the white stoned church on the corner, directly across from a souvenir store as instructed in the email. Xantal greeted us promptly and introduced herself and gave us free water! We then walked a few blocks to the first stop, a street taco stand! We had the best tacos here ever, made from Cochinita Pibil. We learned the making of this meat takes hours and overnight preparation through underground heating. This was honestly the best tacos we had the entire week we stayed in Mexico! The next stop was a quesadilla stop, which you had the option to put your choice of vegetables and meat. The drink is also included here! The taxi ride is also taken care of by the tour. The next stop is at a local market where Xantal showed us various herbs and local ingredients along with their historic value to local cuisine and the Mexican people. You have the option here to buy some of these items if you wish! Right next door is the next stop where we have posole (soup). This soup is so tasty and is a classic dish with mayan roots. We learned that there are 3 variouations, a white base, a red base (which you will have here), and a green base (all colors of the Mexican flag). The next stop is another tacos stop which specializes in carnitas and is also very delicious. The drink is included and the taxi ride is also covered by the tour. The last stop is an ice cream shop, which had homemade flavors with fresh fruit and cream with a variety of flavors and your basic favorites from back home too! We then walked back to the church and ended the tour! Xantal through the entire experience was very informative, hospitable, and relatable! She did her best effort to make us feel welcomed and made the tour about us! We got lucky we were the only ones scheduled that day for the tour, so it was a private tour! I would recommend if you have dairy restrictions to bring some lactaid pills with you. Overall, well worth it, especially to avoid the touristy food that might mistake you to be local!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.

We were on a cruise and love chocolate so thought we would try the chocolate place. The bus ride…read moreout was good and when we arrived we first took a picture with one of the staff dressed in local costume (for purchase afterwards). We then entered an area to see how chocolate is made. Our hostess was very friendly and demonstrated how the process works. Be sure to bring small bills as tips are always appreciated. We then had time to taste and purchase chocolate and other items. They also have a bar where you can purchase drinks with chocolate in them. Nice on a hot day.

Realistically, this place is a tourist trap. It's meant to catch visitors to the island, typically…read moreoff a cruise ship on excursion, and give them some brief entertainment before selling them some chocolate and getting them moved on their way. I came by myself on a cruise ship excursion earlier this year. With the tour, after the typical "we take a photo and try to sell it to you later" moment, they walk you through this forest-like setup and tell you the history of cacao, it's various uses, and a live demonstration of how cacao gets mixed with other ingredients to make chocolate. I learned a lot. After the demonstration, there's a Tiki Bar selling chocolate based beverages, including a chocolate margarita that I've heard great things about and a chocolate martini that I thoroughly enjoyed. From carefully watching the bartender, there's no Mayan Cacao products anywhere in the mix, though-- it's the typical stuff you'd find in any well-stocked liquor store. Of course, they finish by dropping you off in a gift shop where you can buy chocolate bars and other souvenirs and gifts to take home with you. For the price, it wasn't worth grabbing the chocolate bars, but it was nice that they had some samples for you to try if you weren't sure.

I accidentely found KaoKao on a web site and it looked interesting, after all, it is chocolate. I…read moresigned us up for the two hour "tour" and Chocolate making. The shop is located in a neighborhood and not a tourist area in a small storefront. Nancy led our experience and gave us an interesting talk on chocolate and its history. It was really interesting. We then actually ground some "nibs" and made our own chocolate for hot chocolate. It was a lit of fun and we ended up taking our little medallion of chocolate home with us to try on some winter evening. Nancy also gave us samples of different types of flavored chocolate. They were just small pieces but by the time we were finished I think we had about 20 different chocolates. The tour is inexpensive and a lot of fun. As an added comment, we were on a cruise and the cab fare was about the same as a ride into the tourist area. This is not in a tourist area so you'll see where people actually live. Nancy will call a cab for you for the trip back to the ship or to the tourist area. Again, this was a lot of fun.

Every time I go to Cozumel I like to buy their chocolates. I did not do any research prior and…read moredidn't know where to go. We asked our driver to take us to best chocolate shop in town and he took us to Kaokao. We were really please. We were greeted by the nicest ladies who walked us inside the shop. They also gave tours here but we were there strictly just to purchase. The lady behind the counter did offer us some samples. I had a lot of questions and the nice staff was able to answer all of them. She also knew all the ingredients in them and helped me choose what was best for me. I ended up getting some dark chocolate, milk chocolate, coffee espresso beans, and some other goodies. The shop was really cute and they had all things chocolate and more. They even had toys and souvenirs. But their star are their chocolates which are high-quality and made from the finest ingredients. They even had interesting chocolate flavor combinations. The shop should also be clean, well-maintained, and air conditioned. Pricing was also reasonable. I highly recommend if you are in Cozumel and want to stop in a good chocolate shop.

Absolutely horrible experience…read more I had booked a private transfer from Cancun to Playa Mujeres. I arrived and there was nobody waiting for me. I therefore had to use my phone in Mexico (something I was not planning on doing) to contact the Tour Operator. I was told there was an issue with the reservation getting into their system and to hold on. After about 20 minutes they told me that it would be at least an hour before they could get anyone to me. That they would cancel this trip and issue me a refund and that I could find a Taxi. Obviously I would not use this company to return to the airport and booked with a different company. Now, had this company wanted to even attempt to make things right, they should have informed me to book a taxi, and they would pay for that taxi. The trip I booked via Viator was $118. The Taxi Cost me about $147 for one way and the return trip with a different company was $75. So, essentially this company could have offered to pay for the taxi (they would not have had to pay for the cost of their driver or their transportation). So, for maybe an out of pocket expense to them of under $100 they could have maybe had a little better review. But, I did request and get a refund. The company responded to me, "We apologize, there was indeed an error in the automated system entry; however, we have approved 100% of the refund. We regret the inconvenience and remain at your service. Best regards!" User beware if you are using this company.

Highly recommend booking an excursion with CA Tours. The staff was prompt, professional, friendly…read moreand knowledgeable about everything. My group of 6 got picked up in a fairly large fan. We chose the Cenotes, Mayan ruins and snorkeling excursion. The $170 excursion included lunch, cold water, snacks, transportation from our resort in Playa Del Carman, tour guide. The 3 part excursion lasted from 745 to 3 PM. Highly recommend bringing towels, bug spray, water proof phone case, snacks and if you choose the Cenotes bring a flash light if you arent a fan of the dark. My friends and I really enjoyed our experience. Everything was organized. We had plenty of time to ourselves to explore and overall we felt really safe. We booked on Trip Advisor to get the price of $170. I'd recommend going through maybe your resort or hotel to see if you can get an additional discount.

Rio Secreto was an amazing experience!…read more I went to Cancun for a girls' trip, and honestly, I was very nervous because I didn't know what to expect. I tend to get anxious about new experiences, but I always try to push myself--knowing I'll be happy I did afterward. When you arrive, check-in takes place in a hidden, lush area with benches. A short video plays so you can get an idea of what Rio Secreto is all about. After that, you check in, sign your waivers, and meet your guide for the day. We totally lucked out--our guide, George, was incredible! The guide makes all the difference. George was full of life, personality, and knowledge. He truly immersed us in the caves and shared so much about Mayan culture. I can't say enough nice things about him! Your guide then takes you by van to the Rio Secreto caves, about a 15-minute drive on an unpaved, natural, and bumpy road. I don't get carsick, but if you're prone to it, you may want to take something beforehand. The ride itself is scenic and surrounded by lush greenery. Once you arrive, you'll find lockers, showers, bathrooms, and seating areas. Be prepared to remove all jewelry, as it's not allowed in the caves--the water must remain pure. You'll take a quick shower before putting on your wetsuit and water shoes (they provide them, or you can bring your own). You'll also wear a helmet with a light. The facility is extremely clean and well-maintained. I was genuinely impressed by how often they sanitized the equipment, floors, and bathrooms. Once you're geared up, you take about a 10-minute walk to the caves. Before entering, you'll participate in a beautiful Mayan ceremony meant to cleanse your spirit--and take a quick group photo. Important tip: You cannot bring your cell phone! Let it go and just enjoy the moment. A photographer will take pictures throughout the tour, and trust me, it's worth it. Walking and swimming through the caves while listening to George share stories about the Mayans, the legends, and the discovery of Rio Secreto was truly magical. The water is cool at first, but you get used to it quickly. Floating through the crystal-clear water surrounded by stunning cave formations took my breath away. After the tour, you're treated to a delicious meal--including handmade tortillas! An amazing day and an unforgettable experience. Highly recommend Rio Secreto!

My first time in Cancun. I heard many great things about Rio Secreto had a wonderful time …read more.. Highly recommended our guide was Ricardo he did great job explaining everything very friendly and informative. Thank you Ricardo

Ignoring the beach sea algae and stomach bugs we got, there were so many issues with our stay…read more Buffet food was dry and low quality, restaurants require reservations but were all full regardless, broken elevators, showers with damaged plumbing, drinks were all watered down (both regular and alcoholic, you can taste it and watch them pour water into the OJ, for example), they aggressively sell you excursions and addons at check in like a pirate ship outing, pool towels are constantly unavailable and waiting on being washed, the gift shop only had minimal medicines in case you get sick, the required wristband to wear have sharp edges and it's easy for you and your kids to cut each other while playing at the pool, the bedroom drawers aren't secured properly and can easily slide out and fall on your kids feet, etc. They're helpful with bringing drinks at the meals and things like the swim up bar at the pool are handy, the beach hammocks are nice, and they did a good job picking up our bags at check in, but there's still so many issues and so I don't plan on coming back.

OMG I would say the worst, but it was some pleasant moments…read more We were he for a little under a week, and had to change our rooms 3 times; due to the air conditioners not working properly. The first night our room was like an oven. We changed the room and it was the same thing. The last room safe did not work or lock at all, so we had to lock our valuables in our luggage. While we were out on an excursion Items from our room was appeared to been searched, and missing. One thing that was the obvious was the my eyeglasses cleaning cloth, which was on the floor, that i always keep folded with the tiny spray, in its Velcro satin case. That's the moment when I discovered my son's Ray Ban's were missing. ( a birthday gift from his Nana) The best thing that about the resort was the coffee and me shop, and one restaurant that was RSVP only, that was still inclusive with the price of the room. I appreciate that excursion could be purchased on the venue. It's so unorganized when your purchases tour come to pick you up. We are informed to be in the lobby, there's so many people in the lobby, on different tours, that we were overlooked. Not only did our tour bus leave us, and we discovered within the SAME MINUTE, I'm talking seconds! They can not call them back to pick us up theirs no return or discounts, I had to pay another $120 for transportation ONLY to get to the park states over, otherwise I would have lost my money for two people. We manage to get there and rode our tour bus back to the resort afterwards. Mexico tours will definitely leave you at your hotel, jungle, or desert. And theirs no much phone reception. So have your ass outside on the curbs with a sign or your purchase records. I met a lady who always visit Mexico and was told that she always travel with her own fan. Like she brings a Carryon just for her fan only. This was a lesson learned. Service was friendly. They want to discord all your wristbands when you checking out. There was a cool night club on the venue that offered drinks as well. Overall I felt safe and irritated. I would selected a different resort on my next visit to Mexico.

While on vacation my family and I decided to the boat tour which included drinks, lunch buffet,…read moresnorkeling, and being able to be on a private beach. The boat ride was a great time and they kept you entertained. The lunch buffet was not bad at all and you could go up as much as you wanted. The snorkeling was fun but if you do get tired out there they will come out to get you to bring you back to the boat. The private beach was a great time but I will warn you there are people out there trying to sell you things. Along with the chairs on the beach are not free you do have to pay for them. The price of the tour was very reasonable and easy to book.

The crew is extremely hostile towards guests, and openly admitted to not liking Americans even…read morethough nobody onboard was causing any issues. Pretty bad experience and potentially very dangerous due to the inexperience and hostility of the crew. Not worth the risk, avoid at all costs.