OMG I would say the worst, but it was some pleasant moments. We were he for a little under a week, and had to change our rooms 3 times; due to the air conditioners not working properly. The first night our room was like an oven. We changed the room and it was the same thing. The last room safe did not work or lock at all, so we had to lock our valuables in our luggage. While we were out on an excursion Items from our room was appeared to been searched, and missing. One thing that was the obvious was the my eyeglasses cleaning cloth, which was on the floor, that i always keep folded with the tiny spray, in its Velcro satin case. That's the moment when I discovered my son's Ray Ban's were missing. ( a birthday gift from his Nana) The best thing that about the resort was the coffee and me shop, and one restaurant that was RSVP only, that was still inclusive with the price of the room. I appreciate that excursion could be purchased on the venue. It's so unorganized when your purchases tour come to pick you up. We are informed to be in the lobby, there's so many people in the lobby, on different tours, that we were overlooked. Not only did our tour bus leave us, and we discovered within the SAME MINUTE, I'm talking seconds! They can not call them back to pick us up theirs no return or discounts, I had to pay another $120 for transportation ONLY to get to the park states over, otherwise I would have lost my money for two people. We manage to get there and rode our tour bus back to the resort afterwards. Mexico tours will definitely leave you at your hotel, jungle, or desert. And theirs no much phone reception. So have your ass outside on the curbs with a sign or your purchase records. I met a lady who always visit Mexico and was told that she always travel with her own fan. Like she brings a Carryon just for her fan only. This was a lesson learned. Service was friendly. They want to discord all your wristbands when you checking out. There was a cool night club on the venue that offered drinks as well. Overall I felt safe and irritated. I would selected a different resort on my next visit to Mexico. read more

Ignoring the beach sea algae and stomach bugs we got, there were so many issues with our stay. Buffet food was dry and low quality, restaurants require reservations but were all full regardless, broken elevators, showers with damaged plumbing, drinks were all watered down (both regular and alcoholic, you can taste it and watch them pour water into the OJ, for example), they aggressively sell you excursions and addons at check in like a pirate ship outing, pool towels are constantly unavailable and waiting on being washed, the gift shop only had minimal medicines in case you get sick, the required wristband to wear have sharp edges and it's easy for you and your kids to cut each other while playing at the pool, the bedroom drawers aren't secured properly and can easily slide out and fall on your kids feet, etc. They're helpful with bringing drinks at the meals and things like the swim up bar at the pool are handy, the beach hammocks are nice, and they did a good job picking up our bags at check in, but there's still so many issues and so I don't plan on coming back. read more

Grand Oasis Palm - Broken elevator - Hotels Near Me - Cancún, ROO

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So we came for my daughters 16th birthday. We got off the plane and went to the car that was arranged and they took us to our hotel, we'll that's what we thought. We got to the oasis pyramid which is where we had reservations for and due to being oversold they moved us (without asking or saying anything). So we finally get to the new place on our own dime since the car service already left and took almost am hour to check in. We finally get checked in and head to the pool area. The main pool is a nice size pool and has a swim up bar (more to come on the bars later). We go to get towels only to be told that they don't gave towels and will not have any towels until after 12, it was 10am. Luckily we packed our own and werw able to dry off and go get something to eat. We are a groupd of 9 and no place could seat us at one table we always had to ve separated which was very annoying. Food was ok, they talk about being environmentally friendly by washing and reusing the drink cups and all but hand out little packets kf ketchup. The bars were hit or miss read more

Its a total scam. I paid 400 dls extra to have access to all the restaurants which are open limited times. Long lines to eat. The reservations are always booked but empty inside. Rooms are sooo outdated, fridge not working and restock of drinks every other day. Beds are the most uncomfortable. You pay extra for HK. Smells horrible, they let tons of locals inside so good luck finding a chair to sit or a quiet place to relax. Lots of kids lots of noise and lots of pee. I got sick of my stomach with their food so i tried to walk to places outside for lunch. Don't try to book anything from them because they will try to sell you a timeshare. read more

This hotel is the most mediocre hotel I have even been to! From collapsing roofs flooded rooms to windows leaking in thunderstorms this hotel experience has sucked and I would not recommend it to anyone that has the choice. The bars where the only decent things here so if you want to get wasted this is the place for you. The restaurants here are all terrible except for cafe del mar which had for the most part pretty decent food but was adult only and is not family friendly which sucks. The pools are all pretty cold and the ocean is generally warmer then all of them. The beach isn't terrible as they do have a mediocre volleyball court were you can usually find people playing but there weirdly strict on letting you get a ball to use. The ocean water is filled with seaweed and some tiny rocks at shore the seaweed generally ruins the whole experience well there as well the water isn't as pretty as other hotels down the strip. I don't recommend having any of the burgers here both of the Japanese style restaurants here are terrible they give small food portions and it takes bare minimum an hour to get anything and if you Arnt there at least 15 minutes before opening good luck getting seated until 7. Personaly I found the 2 best restaurants were los aguavas and cocoa which are both pretty decent the steaks and mini tacos were good aswell as the seabass. Everything is in small portion sizes so order 2 of everything if your looking to be full the buffet sucks at both with not many options and everything having a high risk to give you stomach problems. There's also lots of seagulls popping everywhere I was even pooped on by one and there around here because hotel guest keep feeding them and there are no rules against it aswell as no deterants to get rid of the pesky birds. The shows Arnt bad and generally bring up the vibe In place not easy to find though limited seating best to go watch mid way through skip the boring parts read more

Yes, for family oriented resort. Yes, to the food. Some staff will give you attitude every time you have additional order (specially restaurant inside the resort) Ac inside our room is not properly working, I called 1st day, no one came. Called again the 2nd day, technician came twice, ac still not working. I asked if we can transfer room, hotel said that they will wait for the technician to finish fixing the ac. But hotel said that the ac is working. We went back to our room, ac still not working. read more

We visited Grand Oasis Palm for my son's 3rd birthday. We had a great time! I was skeptical after reading some of the reviews but am pleased to report that I will be back. The pool areas were awesome, food was amazing; we never had a bad meal. Some places were better than others but nothing was 'bad' about the food. The rooms were comfortable, staff was friendly. There was something for everyone when it came to food options, coffee shops, even the kids club (which includes a little Jurassic themed water play area for kids and parents to enjoy for a few hours). We had a great time and cannot wait to go back! read more

Grand Oasis Palm - Hotels Near Me - Cancún, ROO

The doors don't properly close on the rooms, there were roaches in the room even on the 8th floor, the Wifi never worked in our room even after trouble shooting with the tech department for 30 minutes and multiple trips to the lobby. Tech support told me it was a VPN issue on my floor and i'd need to move rooms, the front desk would not move us. The food on the property was not good, there are no loungers next to the pool so nowhere to place your things. Duct tape in the elevators, just an absolute pile. Avoid this property. read more

It's a long one....I was severely disappointed with my stay at this resort rated 4.5 on other websites. It is not all inclusive, it's mostly inclusive. Wine with dinner is extra, want a steak? Extra. Want to get a bed on the beach? Extra. Upon arrival we were greeted with pleasant enough employees but the room they decided to give us had 2 full beds side by side for a family of 4. When selecting a room it's noted that you get what's available, but this was ridiculous, not to mention the AC didn't work. I opted to upgrade the room in hopes the new room would have better AC and 2 queen beds. The junior suite was better but the AC in my kids room don't work for the duration. The hot water was hit or miss and, if it did work, it had to be constantly adjusted to avoid scolding or freezing. If you don't want to eat at the buffet you have to make reservations daily and in person, god forbid you're more than 10 minutes late or you'll forfeit your reservation and be charged a fee. Get to everything early or there will be a ridiculous line. If you do eat at the buffet, do you best to eat at the griddle if you want hot food. My wife and I were genuinely concerned about food temps as everything was very cold (but beautiful to look at) if you want a dessert other than flan, you're out of luck. The kid zone was out of order and I don't know if I call this a family resort as there are several areas where children aren't welcome. The pool area is pretty dangerous. They have fake wood tile that is so slick they have people at the sites warning everyone as they walk outside and my son fell very hard even with the warning. There is a trench that is missing the stones used to keep the area flush and avoid tripping. Entry to the pool is dangerous at any point with out stairs anywhere and only 2 ladders or the walk-in with the trench. I am a heavy tipper and spent $100 just in tips for the first 3 days. It made no difference in our service so take that as you will. read more

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I arrived at Grand Oasis Palm at 12PM and was told check in was at 3:30 although their website says 3PM. Upon waiting in the buffet and lobby for 2 hours, I went to the front desk to attempt to check in. Without asking my name or room number, the gentleman working on the far left side of the check in counter told me check in is at 3:30 (the first lie I was told) then proceeded to check in another guests and provide them with keys to their room while I had to wait another hour an a half. I came back to the front desk at 3PM and had another gentleman assist me who was able to provide me with my keys without a problem. When I asked the gentleman that denied me my room keys earlier he stated his reason was "groups have priorities over single parties." Upon attempting to enter my room, the keys did not work so I went to the general manager. When i brought his statement up to his manager, she said this was incorrect and groups do not have priorities over singular parties (the second lie I was told). By the time I received my working keys and entered my room, it was 4PM. I entered my room and found the TV does not work, there is no hot water and the lights do not fully work. When I called the front desk to get assistance, nobody picked up the call. I am in Cancun for 48 hours and my first day has been ruined due to terrible customer service caused by lies and what seems like racism towards African Americans. Unfortunately, I am in another country by myself and will have to remain at this horrid resort. This is the worst experience in traveling I have ever went through in my life and I would not recommend this place to my worst enemy. If you are African American or Black, I strongly suggest you steer away from Grand Oasis Palm. read more

This is the worst place to stay. My son has an allergy to mold and has been coughing in the room they said they would check in with us in 2 days they didn't my son had to sleep with my mother in law. We come back from dinner and a couple of shows to see water was coming out of room You can see the black mold and it looks like they did work on it before We have called for the manager to come up and take a look. No manger showed waiting for 45 minutes the sent a maintenance guy up and started cleaning the water out of the A/C intake with a towel.Sorry for the rambling P.S. I wish I could give negative 5 read more

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For being my first time in Cancun, this place completely ruined the whole experience for me. The only reason I didn't give it a one star is because their part of the beach seems to be better maintained than their building next door. As soon as we arrived we were given our bracelets to have access to the buffet and all the amenities. Although this was nice to have due to the fact that we arrived at 6:00 am, little did we know things were going to take a turn for the worst. We were told we could check back at like noon to see if they could provide a room for us a little earlier, but once we went back we were very rudely told to come back until 3:00 pm because that's when they would be able to have a room ready. A little before 3:00 we noticed there was a lot of people waiting in the lobby area and all around the entrance, with luggage lined up all along the wall. Everyone was turned away when they inquired about checking in. Finally about 15 minutes before 3:00 they allowed people to start lining up. All the people behind the lobby were just fumbling around "looking busy" and they just kept checking their watch every couple of minutes. They literally waited until exactly 3:00 on the dot to start even talking to somebody, meanwhile everyone in line was super frustrated and fed up with this process. Even though I could spend hours writing every detail of all the horrendous things at this place, there's already a lot of other reviews that go in detail about the horrible room conditions, the lack of customer service for everything from the front desk to the concierge services to make reservations for the restaurants. During our time there we talked to a few other people that were also staying there and they shared the same sentiment about the lack of customer service and the horrible experience at this place. I would definitely not recommend for anyone to stay here. read more

I was very skeptical and kept finding myself fall into the rabbit hole of reviews before going here. But with the price I got it for, I'm very satisfied with my 3 night stay at Grand Oasis Palm! My girlfriend and I went for a pre-birthday vacation and was hoping to beat the spring break crowd but ran right into it. Oh well. The room was well kept, didn't take advantage of the housekeepers much but they were consistently busy. When requesting things from the front desk there were times where they took a while to get back to you, but it's a big hotel! There was a wide variety of restaurants accessible for the Grand Oasis Palm members. We went to Careyes, Los Agaves, White Box, Bites food hall, and Cafe Del Mar. All of the food seemed to be quality products. Some obscure dishes but I mean that in a nice way. They all tasted good! I did feel bad for my girlfriend at some points because of the lack of vegetarian options but they were able to make it work. Although, the process for making reservations at the restaurants was a bit weird. Everybody has to line up around 4 pm to make first come - first serve reservations. The longest I had to wait was 25 minutes to secure a timely spot at the restaurant. You have to line up at the restaurant you want to eat at that night, can't make reservations for other places. Had entertainment accessible every night we were there. Seen a magician, a mariachi band, and live music at the glass bar! Language barrier was easier than I expected it to be. Don't let the nightmare reviews scare you away, I'd visit this resort again! read more

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I don't know if the Grand Oasis Palm had changed management or not, but the quality of the facilities, the # of staff, the % of operation in the restaurants and the food quality is awful. It has gone down significantly compared to when I was there years ago. For example, 2 times today when I went to the towel station to get towels, they ran out and said it will take 10 minutes to wash. The food at the buffet lines were unappetizing with 2 to 3 star restaurant quality and we had to wait 30-40 minutes outside for the Hacienda buffet line only to eat gummy pasta, diluted cheese liquid, and stale chicken nuggets. In our room, there is mold/mildew in the shower, the shower fixture are rusted, the drain was clogged and drain plate was not secured. We paid $299 per night for this hotel and it is completely NOT worth it. In our room, even though the window is closed, wind is seeping through the old window panels and making a loud howling sound. We called the operator and they sent a worker up who tore up little pieces of towel and stuffed it into the gaps in this old window frame. When we ordered strawberry daiquiri at the bar today, there were 15 people ahead of us and 1 guy tending the bar. We went to the pizza place for lunch, we waited 25 minutes in line, and another 40 minutes for the pizza to come out because only 1 oven was in operation, the staff were angry, the hostess was cold and I believe the workers are in a bad mood and providing horrible service because they are understaffed. We feel like we got scammed because the online reviews and images looked like a 4-5 star hotel whereas our experience is like a 2-3 star hotel especially when we are paying almost $300/night in Mexico during the off season in November. We highly do NOT recommend this hotel and are extremely disappointed with our stay. In the kid zone, they have a tall water slide but we were told that it is only open 10 minutes daily and only available to kids that sign up for the kids drop off program. We asked about the free kayaks and other items we read about and they said that it used to be available but no longer available anymore. It seems like management changed. Things just don't add up. How can a hotel charge so much money for such a run down experience? read more

First of all. I would like to start off by saying that as soon as I entered I thought the hotel was really nice. It's connected to another oasis palm resort so we were able to eat at all the restaurants that was in between the two resorts . Checkin in took forever and a day. We didn't know we had to go to another lobby to check in. Not sure why that is. The employee that helped us seemed a little weird. Especially cause he would whisper when he talk. Excuse me sir, we have to wear masks and you're speaking low? There is also a government fee we would need to pay. It wasn't expensive but why not add that to the all inclusive fee? So that being said, yes you have to wear a mask the entire time. The employees do get mad if you're without one. Restaurants: We were advised by the front desk that you have to get in line at 4 to make a reservation for some restaurants. I got in like at like 3:30 and there was already a big line. Luckily I was able to claim a spot but the person behind me didn't. If you plan on visiting those restaurants with reservations, prepare to give yourself 1 hour to not do anything and stand in line. We had the 7pm slot. It's ok but I wished it was later Here is what I thought at the places I ate at and if we were able to reserve or need to reserve. Grand Oasis Palm we have: COCOA: 6/10 ADULTS ONLY - this is an Al la carte menu. So try and order everything you want at once. We are here for breakfast and it's good. I would recommend the enchiladas suizas. So delicious and the salsa was so good. (10/10) will recommend My husband has the eggs Benedict. His rating is: 5/10 for them. We also shared a bacon and asparagus frittata. (6/10) We we went back for lunch time and I got the rib eye steak and potatoes + a shrimp taco. Their morning menu was definitely better. The following day we had also had the fish and tbh I wouldn't recommend it. LAS PALMAS: 4/10 - this is a buffet style restaurant. We came to try this for breakfast and it's just ok for breakfast. The fruit is pretty good and so is the waffle. The only thing I'll say are that the employees who work here are rude. It's not rudeness to a party but just anyone who walks in. For employees id give them a 2/10. We did have a waiter who was sooo nice. He brought drinks and was on top of it. Items that I have enjoyed from this restaurant during their dinner menu are the tunas tostadas & the chicken mole. We went back for pasta night and it was decent. Their broccoli is good and so are the potatoes. CAREYES: ADULTS ONLY- RESERVATION REQUIRED- 8/10 - this is a 4 course meal restaurant. Personally I liked it. It was just fancy. I was still hungry after we left. (Photo below). If you wanna be boujee try and get in line for this lol Oasis Palm we have: BITES BUFFET: 2/10 - the only thing I enjoyed from this place was the chocolate cake. HACIENDA BUFFET: 1/10 - the food wasn't great. We tried the pasta. Nope nope: the reason I'm giving this rating is because the employees who would get our drinks were on it. However the hosts at the front were rude. SNACK BAR ISLA MUJERES: 0/10 - the sushi was not good at all and the sushi guy was mean. Like bro F you and your sushi. SISAL: 8/10- this is also an a la carte restaurant. The fish tacos were good and I also had a coconut chicken . I would say out of all the restaurants there, this had to be the best . The only problem is the service being a little slow. The beach was nice but it wasn't amazing. Still clear though. The pool was fun. They have like lounge chairs in the pool which made it so relaxing. I did enjoy it + there is a bar in the pool. The alcoholic drinks are watered down but good thing it's all inclusive so you can continue to drink lol The rooms have beer, sodas and waters stocked. My husband was really happy with the arcade they have lol he was there playing his favorite game. We enjoyed that everything was at the hotel and didn't have to go out . I wish there was other things I can do or see but unfortunately didn't get to the hotel on time to make reservations for the pirate ship and I didn't want to be on one with a bunch of kids. To come back to the states you will need to take a Covid test. This is located next to the MakiTaco restaurant. Cost is $15 per person Overall rating for this hotel 3 1/2 so we're rounding off to 4 read more

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Very nice restaurant, beach front view. Super nice staff. The market price items came with 2 bottle of wine. The tomahawk need to be ordered in advance just fyi. read more

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Our stay at the Grand Oasis Palm was not very good. I would definitely recommend choosing a different resort for your vacation and here are my reasons why. 1.ALL INCLUSIVE = VERY LIMITED The first night we arrived around 10:30pm and check-in took about 30 minutes due to signing many forms. When we were done with checkout we asked where we could go get food and we were told that all restaurants close at 11 except for a restaurant at the hotel next door. After a long day of traveling we were excited to finally go sit down and get some food. Although the "restaurant" he was referring to was a singular guy making grilled cheese sandwiches at a grill. There was a huge line and it took us over 30 minutes to just get 2 pieces of bread with cheese and ham inside. After getting this pathetic excuse of a dinner we decided we wanted a drink, but THERE IS NO ALCOHOL AVAILABLE AFTER 11pm MONDAY-SUNDAY. RESTAURANTS LIMIT THE AMOUNT OF FOOD YOU CAN ORDER?! That's not ALL INCLUSIVE? 2.HORRIBLE SLEEPING CONDITIONS, THERMOSTAT DOESN'T WORK You basically have 2 options, AC on and freeze or AC off and die of heat stroke. Attached is the picture of the "comforter" you get. I spent my nights waking up dying from heat and turning the AC on and then a couple hours later waking up freezing and turning the AC off and repeat. Our first night there I realized the thermostat didn't work so i called down to get blankets delivered because we would rather have a cold room with many blankets vs a hot room. They told me they were on the way. I stayed up an extra hour and a half waiting for the blankets and they never came. I went and complained the next day and there was no apology. 3.ONE NICE RESTAURANT = GOOD LUCK GETTING A RESERVATION There is one very nice restaurant at the hotel called Careyes. To get a reservation here is nearly impossible. They say to just go to the restaurant at 4pm and make a reservation for that night, but in reality if you aren't lined up there at 2:30pm you can just forget about it. And that's no guarantee as they seem to give reservations even though they say they don't. So you basically spend an hour and a half of your day waiting in line to maybe get a dinner reservation. I was 7th in line one day and got the last reservation available at a time i didn't want. Based on other people's comments we hit the lottery as some guests tried every day and were unsuccessful. The food there was great but you are LIMITED on what you can order and NO HOUSE WINE?!? You are forced to buy a bottle if you want wine with your 5 star meal. 4.MEXICAN RESTAURANT = NO MARGARITAS?! Yep, that's right. Went to the "mexican" restaurant called los Agaves (how's that for irony) and couldn't get a margarita. You are also FORCED TO ORDER ALL YOUR FOOD AT ONCE. We like to order our food in waves to prevent overeating/ wasting food, but many restaurants here don't allow it. 5.FEELING SICK? MIGHT HAVE COVID? = GOOD LUCK GETTING FOOD TOGO!! My dad wasn't feeling well one day and wanted to stay in the hotel room in case he had covid. I went to 4 restaurants asking for soup to go for my sick papa and was denied. Seems like they don't care if you're feeling sick? Come on down to the restaurant if you want food period....NO ROOM SERVICE?! 6.NOT ACCOMMODATING - Couldn't get change from front desk to properly tip (in pesos and USD) - They mandate masks, but don't provide any - Very hard to get water bottles to bring back to your room 7.MISCELLANEOUS ANNOYANCES - They were low on orange juice one day and so they added a bunch of water to the orange juice they had and served it to us. It tasted like yellow mush. - Seems impossible to get water with you meal? I would have to ask 3-4 times for water at multiple restaurants. I don't like being rude to service workers, but it seems like adding some sass was the only way to get water. - The breakfast buffet was a joke. Extremely limited and looked disgusting, walked in to the buffet and walked right out. - Limited pool seating, if you're not an early riser you can say goodbye to a spot by the pool - IMPOSSIBLE TO GET ANYONE ON THE PHONE THE PROS? - Most of the food was very good - Great coffee shop - Some good entertainment (shows/music) - Very clean, they are constantly cleaning the floors - Tapas restaurant was good food and even though there's a limit on what you can order they let us order more food. - Cocoa restaurant was good food read more

Grand Oasis Palm - The "comforter" - Hotels Near Me - Cancún, ROO

This is the crappiest hotel I have ever stayed in that calls itself "all-inclusive". Where do I start? The food is horrible. It's like eating cold dog food. The lines for anything are ridiculous. We waited for 45 mins for a table just to play a family board game, and when we asked twice for a game to take to another location so we had something to do, they told us no and suggested we play in the pool in the pouring rain. You have to wear a bracelet 24-7, and if you loose it, they will charge you $200. I tried to get a mango margarita (my fav on a tropical vacation), but they only did frozen strawberry and pina colada. Some of my party is vegan, and they advertised that they cater to diet restrictions, but absolutely not. Couldn't get a chair at the pool, the rooms are tiny with no balcony, hoards of people packed into tiny spaces, up charges on all activities, and slobby people sticking their hands all over the buffet food and licking their fingers in line. I would have MUCH more felt like I was on vacation in my own home then to stay at this hot mess hotel. . Seriously, go to the Red Roof Inn. You'd have a better meal eating at the Waffle House. read more

I realize this review is very very long but to put things in a shorter way. They scammed us with a positive Covid test and gave us the bare minimum for insurance purposes. Bare minimum meaning a bug infested room, mold, no way to get medicine/clean clothes because they wouldn't let us leave our room. I am not being dramatic by any means, they walked us down from our original room to our "quarantine room" to the resort next door, the guards escorted us down the bottom rooms that would make an old motel 6 look nice, tiny tiny moldy room with no AC. There was a security guard with a loud radio echoing all day and night making sure we don't leave our room. They had absolutely 0 concern for our health if we really were sick and there was no sense of hospitality whatsoever. We are adventures souls that can deal with inconveniences that life presents sometimes but this was truly an experience that scared us. I came out of the room crying because the room they put us in had a dead phone so we had no way to order food and the guard screamed at me to get back in my room, I had to be strong and demand a new phone so we could eat to the best of my abilities because they spoke 0 English. The manager came down and said "your not on vacation anymore." We only had the option of ordering 2 things via phone and that was pizza with no sauce or a dry ass burger.. even though this place was all exclusive they didn't want to spare any of the nicer foods for their "sick" guests. Also I need to mention that they tried to separate my husband and I on our HONEYMOON because he was positive and I was negative. We literally had to sneak out of the country you guys, my husband and I had to cross the boarder on foot, this shit was scary. We spent an extra $2000 we didn't have as a newly married couple to flee this place. This RUINED our honeymoon and our first and last experience in Cancun. There is a very sketchy operation going on at this hotel.. I beg of you to please be aware of this and do not spend your money here. It was an awful and scary experience to say the least. read more

Grand Oasis Palm - The disgusting room they moved us to for quarantine - Hotels Near Me - Cancún, ROO

Only stay at grand oasis palm or sens hotel cancun if you want food poisioning my whole family became ill with sickness and diahrea and staff did not want to help and would just try to shut you up as they did not want other guest hearing or family they were trying to sell time sharesto. Spoke to multiple other familyies staying here who also had food poisioning from the hotel restaurants have stayed in cancun many times and this is the worst hotel with the rudest staff with no hearts after my whole family even my 16month old baby were left being sick for 14hours and only given a bottle of water. Stay any hotel but here if staying in cancun read more

I wish I could give this place a negative number! I come to Cancun often, but this trip was booked last min so I didn't get an opportunity to read reviews' this place is awful. Upon check in we stood in line for over an hour. The hotel it's self is old the rooms aren't worth the price that you pay. One of the pools was close, and they ran out of towels. The food was the worst I've ever had. The pizza taste like uncooked dough. Makitaco service was great but the food it supposed to be a mix of Mexican fusion. The rice taste like ricearoni. The ribs were tough, and the chicken stary was nothing to write about. Over all I spent more money Ubering going to get food, so the all inclusive at this hotel was a complete waste of time read more

Don't waste your time coming to this place. While their "all-inclusive" plan might sound tempting, their amenities, staff members, food, and general ambiance are NOT worth your time, energy, and money. During our stay here, my family and I were racially discriminated by several staff members (including two managers). Additionally, I was served some of the WORST food I've ever had in one of their fake "fine dining" restaurants. The shower in my room had NO hot water, the sink was clogged, the towels were nasty, and the hallway smelled like shit. Seriously folks, do not come to this place. read more

NOTHING like the deceptive photos on their website! This property has been rebranded and is now the Grand Sens Cancún. I reserved a master suite in their top tier, Si'an Ka'an. Everything was a bit off, even the arrival, which should have been a clue. The gate wrote down the license plate of my driver & asked my name. He checked a list and allowed us to enter the property. Not 50 feet further, a bellman went thru the same process and located my name on a list. He escorted me to the front desk. Mid way thru the check in process, I told them my reservation was for Si'an Ka'an. They took me to a different set of desks. The girl working there found my reservation & had me sign many different papers. One was that if I lost my wristband, I would be charged $2.50 to replace it. Another was a $1.50 per day environmental fe she asked if I had the $7.50??? Then she took me back to the front desk again to finish & pay. Again, they wanted the $7.50 in cash. Nevermind the $1172 I was paying for the 5 nights. Was given 2 keys and went to the room. Neither key worked. Rode the elevator back down to the lobby and had the keys remade. This time they worked. The master suite was spacious, but with a giant jacuzzi tub in the middle of the room. From their ad, this or a pool was supposed to be on the balcony. Nope. The balcony was tiny & narrow & held just 2 plastic chairs. The sliding glass door to the balcony did not lock. The king bed was hard & had 2 thin pillows. It had 2 sheets and no blanket or spread & I froze all night. It was difficult to fall asleep as the room was above The White Box restaurant with their music blaring. Aside from that, there was a bright light just inside the room door. I could not find a way to turn it off. Two trips to the front desk & finally a maintenance man came. He pointed to the lights in the corridor (outside my room) and showed me this light was on the same switch!!!! He got a chair & removed the bulb. Crazy! With the light of dawn, I was able to see how dirty the room really was. The sink bowl was not installed correctly & it kind of hung down. There was a big black hair on the porcelain. There was mold. And on the one white sheet were what looked like tiny flecks of dried blood. Worse than the hotel physical condition was the food. They have the White Box roped off, check your wrist band and check off your room number. I had the pizza with steak & carmelized onions. What arrived was a barely baked crust with 5 tiny pieces of grey meat & the same amount of white, raw onions! It was dripping in greasy cheese. The dinner buffet was abysmal. The fajitas were strips of grey meat, overcooked onions and peppers in a pan of 3 inches of water/grease. The tortilla chips were stale. The fried chicken had white lard on the coating! Ugh!!! The breakfast was really scary. The cooked carrots from the previous night were still sitting there. The "bacon" was raw. The pastries were stale. The "scrambled eggs" were a pale yellow grey color. The egg whites looked like they were from powder? It was at this point, I decided I could not spend another night in this dump with inedible food. Don't be fooled by their website or online advertising. Worst hotel I've stayed at (one night) in the past 10 years and I spend 90 nights a year in hotels around the world. Not recommended under any circumstances. At this point, I decided to change hotels read more

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Anyone giving this place a 5 stars must be on something or drank too much. This place is hardly 5 stars. They lie straight to your face. Resulting in a lost of $150 non refundable excursion because they said that there was ZERO Covid testing anywhere in Cancun on Sundays. I was scared I'd miss my 4am Monday flight so I didn't go to Chichen Itza (my dream) because I was lied too. The good is disgusting! There are of course a few editable meals but over all....WOW! Again, there are several great staff members....the rest....uneducated low class workers that didn't give a sh** about their guest. When I asked to speak to a manager to discuss the employee that lied straight to my face resulting in missing my Bucket list dream AND $150...I was told he wasn't available,..go figure. So I'll go to every sight known to man so that everyone knows what goes on here. Please please please do yourself a favor....spend the extra $40 a day for a true 5 star resort. This is less than a 1 star. read more

Wow what a horrible experience! I have to say, the beach here is nice, the water is calm, and the pools and facilities decent. The place is packed so you have to get up early to find a chair. The rooms had no A/C so it was humid and hot even though we cranked it to like 55 degrees. It was running all day and it was loud! You can hear the MC for the activities outside and all the music. Yes lots of club music so if you're looking for relaxing, this isn't the place. This place is decent for kids, they have a pirate themed play area and a bunch of pool toys. The rooms were blah - beds weren't all that comfortable and you only get a sheet as a cover. No blankets. The pillows are flat. The bathroom is small - with a rain shower head. But the water temperature doesn't stay consistent and it's either luke warm or burning hot! The shower door is like a half a glass so it sprays water onto the toilet area and floors. The showers leak and will not turn all the way off. And the sink is outside of the bathroom with glass mirrors so you wake up the whole room when you go to the bathroom at night or turn on any lights. That and there is a glass tile in the bath so you can see into the shower from the room! Not good for sharing! Lastly all the restaurants in the hotel are slow and disgusting! The food is not good at all! How you mess up a burger or bacon, beats me.. but the cheese was coagulated and disgusting. The clam chowder was bland. The bacon was cheap meat and greasy. Nothing I ate in this resort tasted good or even decent. The pizzas and pastas are plain and low quality. I wouldn't recommend doing the all inclusive. Better off paying for a better room since the food is not worth it. Cheap wine and some of the restaurants don't have hard liquor or margaritas! You're in Mexico! I would never come back nor recommend this place. read more

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I traveled with my extended family of 9 people. I would rate the Grand Oasis Palm a 1. I have never been so enthusiastic to come home from a vacation. From the moment of arrival there was nothing but dissatisfaction. We had booked our room for the oasis palm 3 months prior to our trip but were dropped off at the Sens which is next door. They told us that the hotel was crowded and we would be much happier at Sens, it was bigger and more up to date. LIES!! I booked a room with 2 beds. When I saw that the room they gave us had one bed for me, my, husband, and my 11 year old son to share, I requested they transfer us to the hotel we booked and make sure there were 2 beds. As our luggage was delivered to our room, I noticed that our large suitcase was missing. After 2 hours going back and forth with management and security there , and only after I demanded to see security footage, our suitcase was conveniently found in a stairwell. The room had a musty smell, and my son spent the first 2 nights coughing uncontrollably. When my husband asked for a new room, they brought up an air purifier. After the second night my husband and son spent the entire day vomiting. At the end of day 3 we arrived to find water coming out of the vent all over the floor into the hall. I took pictures and video to demand a new room showing the manager, and couldn't believe he said they had no rooms to move us to and they would send a maintenance man. When I saw the black mold inside the vent system I just about lost my mind. They did move us down the hall at 1am. The only thing they did do for our experience was comp us a gazebo lounger for 1 day which was a $40 value. Every reasonable request was answered by the staff with no, sorry, or we can't accommodate you. The food wasn't that good, and half of my family got sick. We made the best of our trip despite the horrible costumer service. Save yourselves from this experience. I learned my lesson. read more

The worst hotel I've ever stayed at. The all inclusive fee is outrageous and the food was bad. I saw a bunch of flies all over the desserts so I pointed them to an employee. He said that's because there's fruit around. He didn't even take the plates with flies away. He just went back to the kitchen. All the restaurants were bad. We ended up eating most of our meals at restaurants off the property. If you want to eat at one of their restaurants, you have to go the same day at 4pm to make a reservation. You can't call or go in advance. You can't even go to the restaurant at 6pm to make a reservation for a later time. All reservations must be made at 4pm for the same day. That's a stupid rule. read more

The only purpose of this long review is to help others not make our mistake We traveled with a group who could not afford better but in all my travels all over the globe I have never been subjected to such lack of service, low food and beverage quality, incompetence and overall lack of care, with occasional rudeness as well. - Getting internet was nearly impossible so we ended up paying our mobile carrier more to increase our data and speed - You must make dinner reservations in person after 3pm, an impossibility if you plan to see the Mayan ruins that take a full day, so we paid for all-inclusive but spent money to eat dinner out, twice, for 10 people. When we finally stayed in for the day and were able to make reservations, they told us that due to COVID they had to split us into 6 and 4 (2 tables). Other nearby hotels had 10-14 people at their tables. - None of the drinks we had tasted like they should have. Alcohol and mix are poured with no attention or care. Seriously? Lemon juice in a Martini? Is that your substitute for olive juice? And, not 1 decent Margarita over 5 days... in Cancun! - All-inclusive restaurants close at 10:30pm and all-inclusive bars close at 11:00; and they will ask you to leave at 11:00 sharp. Great way for them to save money, right? Other hotels nearby were open and parting well past 1am, no COVID issues there! - Their room key failed right before one of our tours and we missed it. - We got to their party boat 5 minutes early, with reservations, but they decided they were full and departed early without us - Although they claimed that the far left window of the check-in desk had Mexican Pesos to exchange, every single day for 5 days they had none. Bottom line... if you just want to keep your expectations at their lowest and lay on the beach, eat mediocre food, get drunk with unrecognizable drinks, this place will do OK for you. Or, spend a little more, listen to reviews and go elsewhere. read more

Oasis Palm is far from grand, but not too bad. The resort charges for things that should be apart of an all-inclusive package. Example: they charge 8 dollars a day to use the safe in your room. Not all the rooms come with a stock bar and the ones that do it will cost you 30 dollars a day per person. Pros of Oasis, the rooms are fairly clean. It's about 10 minutes from downtown Cancun. It's right next to the ferry if you wanted to get away. Also, you're right on the beach and they have plenty of activities to do for the children. They have about 3 pools and one exclusively for adults. It's definitely a locals spot. There ATM only gives USD. The ATM for pesos never works. It's my second time staying here. Basically, everywhere else was sold out. The food is not too bad. However, they have issues getting the food out for serving. Staff is very polite(you wanna tip!). Update: not all staff. The money exchange people need help in the politeness department. All-in-all it's not grand, but it's an decent place. Most of the restaurants do not have air conditioning, so be properly hydrated. Lol. read more

The staff laziness, they are always on they're phones or have them out and they act as if they hate they're jobs. We habe complained many times, first we plugged in all our chargers and the next day they all broke, we just found a cockroach in our room so we called and they arrived almost an hour and a half later and laughed in our faces after we told them we had killed it. most of the staff dont speak english either or take you very seriously, they'll lie to you and have you almost miss your flight like we did, even miss excursions due to unknown costs day of. they also tried kicking us out by cutting off our keycards and my sisters phone got stolen within five minutes our second last day there, at this point i think it was the staff as we asked to check cameras and have gotten nothing back after three days. the all inclusive food is also disgusting read more

Only if you're taking a lot of kids..... otherwise NO!!! This is not a place for adults only.... The food isn't good at all, the service is BLAH!!! read more

If i could leave zero stars i would. Everything about this stay was miserable aside from my friends wedding that they tried to charge the guests an extra $90 wedding pass. This place is sketchy and terrible. They literally stole my ray bans and airpods from the room. I had to buy a completely new plane ticket because they rescheduled it so much and almost delayed me getting home by 24 hours. I wish i never came here. My door key didnt work at one point and i went to the front desk who made me call some random number and the woman literally called me a liar. This place is so bad do not cone here read more

We are a family of 9 adults & 3 children. This all inclusive resort had everything for everyone. Two Buffet restaurants for 3 meals, 3 adults only (Exquisite) restaurants and various snacking huts on the beach with hamburgers, hot dots, nachos, etcetera. There is a bar around every corner with all adult beverages included in the price. It is on the ocean with lounges and cabanas on a 1st come, 1st served, basis that are included in the price. Get it early because people claim them and walk away. There are also cabana beds that can be reserved for a separate price. Downside is, pools are on the cold side (for me) but the kids LOVED them. The kayaks had a very limited space which had to be shared with swimmers. Not a good experience for a true kayaker. Another downside, their ATM wanted to charge me $20 to withdraw $100. Additionally, transportation price to the airport was excessive. They were charging $110 to transport 12 of us, but we found transportation for $70 online from Happy Shuttle. As far as the staff, they are very true to their moto "Oasis loves you". Everyone was soooo accommodating, cordial, and friendly, even though we ran out of cash for tips! What can I say, they are awesome! My only regret is that we couldn't stay longer. read more

Grand Oasis Palm - Pool view from 8th floor - Hotels Near Me - Cancún, ROO

Too much kids it's like a family hotel, the buffet was stale and the elevators absolutely suck they are small,crowded, and do not work! They definitely need a whole building renovation. And to top it all of THE Wifi did not work it was horrible I do not plan on going to this pathetic hotel again, The only good thing about this hotel is the ocean view it was beautiful read more

Grand Oasis Palm - A fish I saw in the ocean - Hotels Near Me - Cancún, ROO

I'm not one to review anything.. But I do read reviews and appreciate the honesty from reviews. I'm from Iowa and am not high maintenance at all.. I have stayed in 5 star resorts and a few 1 star resorts (not quite deserving of a star hotels/places). That being said.. DO NOT stay here. We read the reviews and thought, "Oh they must be hard to please," or "Wow that is an exaggerating." OKAY. It's not. This place is BAD. This place is not nice. Outdated! !!!! We are here on our first full day.. the shower smelled like sewer so much that my husband wouldn't even shower in it this morning and we used bottled water to rinse our toothbrushes. The food last night and today was okay at best. Long lines which you can expect - But the food was subpar.. maybe. Positive - The staff is great! They were working with the shittiest of conditions to try to make everyone's stay here great. All in all - DON'T. read more

THE CANCUN SWINDLER ! Don't do it! Go elsewhere with your money. First of all every single alcohol option here is a joke EVERYTHING is watered down. Terrible buffet food with very minimal choices (I am not a picky eater whatsoever) , false advertising everywhere. If you try to "reserve" a table at one of the nicer restaurants you literally have to be in line for an hour or more, just to be turned away by staff at 4pm when they start "accepting reservations" saying they can't accommodate any more guests after accepting around 15 reservations. Champagne bar had bottles of Moët, Dom perignon sitting out on display, My friend and I asked to purchase a bottle. They then told us those were just for decor they don't offer those choices. No hot tub at all!!! Adults only area is a disgusting joke with small tubs of still water. It happened to be windy and cloudy most of our stay, a hot tub would have been nice or at least be truthful, don't advertise for jacuzzis if you don't have warmers in them? Every review on this site is true I unfortunately didn't check yelp before booking. read more

This food at this place is absolutely terrible. Even before I got food poisoning, the selection and flavor definitely sub par. We called the front desk to make a reservation at one of the restaurants and they said we don't need a reservation. When we arrived at the restaurant, they told us that we DID need a reservation and were very rude and not understanding. Will never return here read more

Don't come here unless you hate yourself. The customer service is horrible and the staff does nothing to help you, they just want your money. Susana from the front desk is especially stingy. read more

Upon arrival to the grand oasis palm my bags were taken and I was told they were going to be brought to my room they were going to be disinfected. Three hours later still no bags i called customer service they told me they didn't have my suitcase i went back outside to the valet and found my suitcase just there and when i went to customer service. they didn't care my property had been left outside for hours. The next morning there was no hot water to shower with i took a cold shower i wasn't told at most of the restaurants you had to make a reservation. The food quality was awful everything was watered down no flavor which is sad especially being in Mexico i thought the food would have flavor, this is for all the restaurants . The room i was told i was going to get was a one bedroom suite with jacuzzi and i even paid extra, what i got was a king size bed that i had to share with my daughter. my bday was ruined read more

Great place to stay. Food is good and facilities clean. Went with family for six days and the courtesies were pleasant. Adrian Lewis and Walter Ochoa at the restaurants were attentive and cordial to customers. Kudos!! read more