Food sucks here.. what's the point of all inclusive if you only give people buffet.. all nice restaurants are buffet until dinner.. we are staying 5 nights but they only gave us 2 nights of dinner at the nice restaurant.. I thought this was all inclusive.. I tried to change dinner days but you can only cancel.. so we have only been eating at the buffet.. 3 days so far and only buffet.. should have checked Yelp before booking.. this place sucks.. also the concierge is useless.. called to confirm our one and only dinner reservation time.. she made me walk to the lobby because they are too busy to give me the answer on the phone.. that's such crappy concierge service.. they also try and sign you up for a time share.. so not cool .. read more

I was very disappointed with my stay. The room was dirty when I arrived, and its overall condition was poor. The bathroom was especially horrible--it was not clean and clearly not maintained. The hotel's common areas were also very uncomfortable because there was no air conditioning in the lobby or the restaurants. The beach was extremely dirty, which took away from the overall experience. It was also concerning to see staff serving food while sweating heavily due to the heat, creating an unpleasant dining environment. Overall, this hotel fell far below my expectations for cleanliness, comfort, and maintenance. I would not recommend staying here based on my experience read more

This was not our first all-inclusive resort and now we realize the cheapest equals regret. time quite some time that my thought there was something wrong. We had a double room which day considered two separate rooms charge $85 per room per night for some kind of fee that was not included with our hotel price. When we got into the room we could barely get out the sliding glass door with no the inside a broken one on the outside and . At night time we noticed our light on the patio wires were hanging out and it was not working correctly. We went down and talked to Monica who was in charge at the helpdesk to order a cake for a surprise birthday at the Mexican restaurant. After all the were handled they said it would cost me $50 which I was in my swim trunks with no wallet so I asked to charge it to the room and they said no problem. At the restaurant our waitress was not friendly and not helpful and be annoyed with us I finally talked with the manager and asked about the birthday cake to help me but didn't quite understand. We waited and waited after dinner and none of us dessert and a cake never came. They finally did come out with one of the little brownie desserts from the dessert bar at the buffet on a plate written happy birthday and I said this was not worth $50. He then said he did not know anything about the birthday cake and doesn't know what's going on and we had to leave and apologize to one of the children. It was very embarrassing and that was one of the points of going there that was taken from us. Went to the desk and talked to the lady that said she was putting all the details on in which she denied at first but then agreed that she did after the fact. She said the cake was never done ordered she would talk to the manager Monica and get back to me. They never did get back to me and I never heard anything. I did send them a message with my concerns and asking for someone to contact me before doing any reviews and I heard nothing. The food we did have was not even to cruise ship quality. It was very disappointing. The music and shows were blasting door till 10 PM in which no soundproofing so there was no way of going to bed before 10. This was not worthwhile trip. read more

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I stayed at Occidental Costa Cancun - All Inclusive for a week with my daughter and friends, and sadly, this resort did not meet expectations at all. We booked an oceanfront room with balcony, but the balcony was so small a chair couldn't fit. We later found out larger balconies are available for the same price, but you have to request them. Throughout our stay, we had to change rooms three times due to poor maintenance--even the suite we paid extra for had issues, including a stained jacuzzi on the balcony that took over 20 hours to fill. The beach is tiny, and the food was subpar across the board. The only decent meals were the fried fish at lunch and the Mexican restaurant. The Italian restaurant lacked basic dishes like spaghetti/meatballs and the steakhouse was disappointing. Drinks stop being served at 11 PM (even if you order room service)which is unheard of at an all-inclusive. There's no night entertainment or club, and room service is not included--if you do order it, it can take over 3 hours to arrive. The worst part was the constant noise at night. The resort is filled with rowdy, drunk college-aged guests, shouting and partying in the halls until 3 or 4 AM. Many of them would fill water bottles with alcohol before 11 PM to keep drinking all night, which created a wild, chaotic atmosphere--not relaxing at all. The staff experience was mixed--the bellboys and a couple of front desk male staff were polite, and some male restaurant servers were kind. But the female staff were often rude and dismissive. One refused to let us sit by the window in an empty restaurant, and another nearly denied us dinner because we arrived at 10:30 PM when the buffet closed at 11. This resort might look affordable, but you truly get what you pay for. If you're looking for a relaxing, clean, and enjoyable vacation experience, look elsewhere. Not recommended. read more

Total disappointment. 0/0!! We checked into this hotel for a week. When we were having problems with the AC not working properly we called maintenance. We had the gentleman come into our room on three different occasions. After the third visit from maintenance we were offered to move rooms for the night. This was at 1:00 AM! The next morning I voiced my concerns to the supervisor Dariana and all I was offered was an apology and a late check out for the inconvenience. Worst all inclusive that Cancun has. read more

Arrived at the resort and initially I was excited bc it's an open lobby and you get a view of the pool and a sliver of the beach. Suddenly, I'm annoyed BECAUSE the check-in process is SO LONG and it was so aggravating the way things were handled. It's not the language barrier, it's NOT the fact that when you book through expedia it doesn't ask you how many people are in your party, it's that the check-in process took close to a damn hour bc the guy behind the counter kept chit-chatting w/his colleagues and helping them with THEIR guests, not the one HE is supposed to be helping. SO DAMN ANNOYING. The room itself is ok. Incredibly outdated, I'd say 2000's decor. The shower could have been cleaner and the AC... YIKES, smelled like mildew, mold, whichever and I'm almost positive that my sinus issues came from it. Same thing happened to me at other hotels but the smell from this one was especially strong. I would have kept the sliding door to the terrace/balcony open BUT the drawback to that was that we were facing the pool and we were located RIGHT BEHIND the stage where they had performances and it was LOUD AF never-mind being able to see into my room. Like any other all inclusive resorts, this place had food, drinks and activities. Alcohol is included but being a beer drinker, the only beer that they have is Corona and I could only have so much of that so I started ordering micheladas and that helped break things up on the drinking side. They had other alcoholic drinks that were not included with the all inclusive wristband but were an add'l cost. We stuck to what was included. Overall-- I'd rather try another resort. read more

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Beds are clean but rooms are dark & dingy. Door latch was broken and dead bolt didn't feel like it was secure. +++traffic noise and made the patio door vibrate. There's a main stage in the center of the property. Forget about getting any peace when there's a show...the music reverberates through the entire property'. Only there for a night due to flight cancellation, limited food options. What was available had been sitting and dried out. Definitely wouldn't spend my own money on this place. read more

We had the best time for our honeymoon, I would definitely recommend staying here! The food is better at the restaurants but you have to make reservations! read more

Occidental Costa Cancún - Bar and beach front - Hotels Near Me - Cancún, ROO

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I enjoyed my weekend get away. The hotel is a good size. Large pool with lots of people and noise. Three restaurant options on site. You do have to make reservation at the activity desk each morning. Snack bar open 24 hours a day. Staff working overtime to sell time share in the lobby can be a little annoying. Small beach area but water was warm. read more

Four of us took a girls trip in February, and we were very pleased with the Occidental. Keep in mind this resort is 3.5 stars, which also makes it very affordable. Resort and rooms- the grounds are small as is the total capacity of guests. We were there for four nights and felt it was the right amount of time. Had we stayed longer, I would have wanted to take day trips or walk around the Hotel Zone for a change in scenery. We were in standard rooms, not pool or ocean view, and had a little street noise from Av. Kukulkan. The rooms feel traditional and may be perceived as outdated by some; they were roomy and suitable for us. The activities around the pool were enjoyable to observe! We alternated between beach and pool, never had a problem getting chairs. Food - There were live action stations at the Albatros Buffett each evening (taco grill, stir fry station) depending on the evening's theme. We got two a la carte reservations for our four nights and chose both the Mexican (mains were excellent) and the Italian (good pastas.) We were able to make our reservations on arrival day for the current day and next two evenings. The food was not as great as other resorts I've been to, but there was always something we liked - breads and baked goods, fruit, tuna or pasta salad, and plenty of breakfast options. There is essentially a lobby bar and a beach bar, and we enjoyed both. As a Cabernet drinker, I found the house red to be too sweet and typically drank the house white. Service - absolutely wonderful! Sandra was an incredible server, making drink recommendations and remembering our favorites. Henri is a bartender at the beach bar and was a ton of fun! Meal service was always good; we appreciated how the buffet would accommodate our request to sit outside. Other reviews have pointed out the long check-in process. I felt our experience was on-par with other all-inclusive resorts, as they need to copy your passport, have you sign hotel policies, and run your credit card. read more

As one of four couples, my husband and I arrived at the property and we were checked in pretty quick and we were put in rm 622 which was billed as a "Sea Front view", but I would describe it more as a "pool view with a slice of water". **Atmosphere** Walking into the property, there is a large lobby dotted with people and luggage for. This is a relatively small which needs a dedicated storage area to de-clutter this area. There was some music, however, it was not overwhelmingly loud. We never saw anyone drunk/falling down, so if you are looking for a chill family atmosphere, stay here. **Food** I read many reviews prior to this booking about the food, so I knew exactly what I was getting into. I would give the food a C-, with glimmers of greatness. By far, breakfast was the most solid meal. We ate at the main buffet and La Trattoria for breakfast most days, with La Trattoria being the quieter environment and the staff was very attentive. I did not like about the breakfast at the main buffet is that after a certain hour (10:00am), refills on key items like fruit, pancakes, etc. seemed to not be replenished. The main buffet hall was a gamble with some indistinguishable proteins and a few sides. Again, La Trattoria was more intimate for lunch with some great grilled pork and fried chicken. They did a better job of keeping things stocked. We only tried one specialty restaurant (Claraboya) and it was decent alternative to the buffet. I like a medium steak and I received medium rare. I ate it but my friends picked at their steaks. **Drinks** If you are coming here to drink--let me restate that. Those of you who are GOING TO DRINK, please be prepared to not recognize 95% of the offerings. I saw Bacardi, Aperol and Jose Cuervo and that was about it. Luckily, I viewed other pictures before arriving and we decided to bring Tito's and Jack Daniels with us. After I ran out of my own stash, I stuck to beer, sparkling wine and the Bacardi mentioned earlier. The bartenders at the two bars were very fast and did a good job. **Room** In terms of A/C, this room scored high, so much so, my husband had to turn off the ceiling fan. When we arrived, there were no face cloths and we asked for others. They were replenished the next day. However, every day thereafter, they were not refilled, even after we asked for more. The bedding and mattress comfort was standard. The bathroom water pressure and water temp was excellent. The lighting in the restroom was terrible and too dark for my tastes. This room was also equipped with a small balcony which gave great light but there were no drying hooks to get that wet swimwear dry. We also always heard slamming doors, the icemaker right outside the door and there was a huge amount of light coming through the crack in the door. **Gym/Spa** It opens at 7am. If you want to run on the treadmill or do a weight workout, you are in luck! However, most of the cardio equipment is in poor. There are weights up to about 40 pounds and a large cage weight system. There was one cushioned mat for floor work. My biggest complaint was the fact that there were no sweat towels. The spa area with restrooms and sauna was roomy. **Pool** There is only one pool, which has a "kiddie pool" section and there is no hot tub. On one of the days, poolside servers seemed to disappear and we had to get out of the pool to grab our own drinks. The pool was always clean and warm, though at night, there were always kids running and splashing around and no parents in sight. The pool closes at 10pm and the hotel was strict about this time. **Beach** As noted in many reviews, the beach area is very small and has a bar area. This beach area is shared with the Puente Calinda docking area. It is a great place to catch the sunrise. It is rocky, though and most people avoid the area - the area is roped off with ball buoys. **Events/Activities** The "animation team" was very small but we interacted with several of them and everyone was very nice. Two in particular (Sheyla and Dany) were talkative and very friendly. **Staff** Not once did we encounter a staff member who was ill-tempered or rude. The complaint has to do with the follow-up, like the towel issue mentioned earlier. If you need an economical vacation, this is definitely the place to go and you should have a good time - no too fancy and it's somewhere in the middle. If you are a LGBTQ/queer/gay/lesbian traveler (as 75% of my group was), feel free to travel in peace and comfort. We never felt treated any differently than an average guest. We saw multiple travelers who we assume belong to our tribe (lol) and they seemed to be having a great time too. PROS: generally low-key, family vibe, friendly staff, close proximity to outside shopping/restaurants, LGBTQ FRIENDLY! CONS: no BACON at breakfast, generally lower quality of food/drinks, bad restroom lighting, one pool, no drying hooks in the room, missing towels in the rm & gym read more

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DO NOT STAY HERE Booked for 7 people but claimed I only booked for 6 and would not accommodate. Tried to book another room with staff watching me through the whole process, would not give me my room key. Demanded $200USD AFTER booking or forced me leave. WORST RESORT EXPERIENCE EVER. read more

Update To Our Stay At Occidental Costa Cancun :) Everything is fine now. The management set us up in a nice room with a view-----Thank you so much Sara Palacios and Sr. Conrado Abundes:) Thank you again Sr. Conrado Abundes and Capitana -Claudia Cisneros for setting me up with a gigantic personal made chicken fajitas burrito with guacamole and pico de gallo.Our favorite server is Mesera- Carmen Cavich she's such a great customer oriented person so knowledgeable:) So Sr.Conrado Abundes and capitana Claudia Cisneros the greatest food managers ever!Thank you we will return again! Tom And Maricela C. read more

Alfredo Gil our waiter was absolutely amazing! He was friendly and very attentive to our needs! He even remembered our favorite drinks and had them for us before we asked. I requested to sit in Alfredo area our entire stay. He is an awesome guy! He helped make our stay even more enjoyable. Our room was surprisingly nice clean and big. After reading the reviews I was kinda skeptical but our room was very nice. Check in went smoothly. We arrived around 1pm and our room was ready. The drinks were good. The bartenders in the lobby/pool area worked very hard to keep the drinks slowly pretty quickly. No complaints. They were fast and friendly as well. What I didn't like was the ppl trying to get you to sign up for the time share presentation. I did sign up but I didn't get everything I was promised for going. Now they want to ignore me when I ask about what I was promised. Overall the hotel is small ( I like that) the beach is small the pool is very nice. I enjoyed my stay because I was looking for a nice quiet getaway and this resort delivered. read more

Occidental Costa Cancún - My waiter Alfredo Gil at The Occidental Costa Resort Cancun was absolutely amazing. He was very friendly and attentive to our needs. - Hotels Near Me - Cancún, ROO

Our flight was delayed another day so American Airlines put 6 of us here for the night. Oh dear lord, for those of thinking about going here....don't. Most resorts are nestled behind a nice security gate, not this one, it's accessible right from the road. Our first room the safe did not work and it was apparent that someone had previously broke in as the door latch was broken. We ask for and and were in another room. This room was not much better. The deadbolt was broken and it was situated next to the highway so it literally sounded like a freeway in our room. We tried to make the best of it so we went down to the buffet, which literally smelled like vomit. The food did not look much better so we passed on what was obviously food poisoning in our future. We ventured up to the "snack bar" which had hamburgers and hotdogs, like a concession stand. We made do there. It was subpar. The pool was decent. The beach on the other hand was laughable. The shipping channel is right in front of it so there is the constant smell of gasoline and oil in the water. Brutal. Since we were stranded we didn't have our toiletries, unlike most hotels who provide you with such things, this one charges. Not a great experience all around for us and if this is your dream vacation.... Go somewhere else read more

food poisoning and extra charges for cleaning the bedding my daughter threw up on. not happy and disappointed I chose this place.

Terrible service, bussers at buffet clear your plate away as you are at another station getting something else. Drinks watered down, juice watered down, everything watered down, has little flavor. Same bland food all week. Entertainment very lackluster. read more

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It wins the award for worst hotel ever. Yikes, I accidentally click on 1 star. It was literally dead upon arrival worst customer service ever. No real communication with airlines and hotel. Our flight got canceled and was sent to this god forsaken place. Food is trash, doors in rooms don't open or close properly. Ceiling leaks in restrooms. Everything is dirty. Most people are rude. read more

Small resort. They don't allow dinner reservations ahead of time. So you have to wake up at 6 every morning on your vacation to stand in line to make dinner reservations daily. Beach is non existent. Diesel smell is horrible as this is where the tour boats load. Very quirky rules, had to have cards to get towels. At the end of the stay if you lost your card there is a $20 charge per card. It's all inclusive, this shouldn't have been a process for towels. Plus side is it was very clean. The bar had good drinks. read more

If I could leave a zero star for this place I would. God awful resort not worth your money. Checked in, no direction at all. First night and absolutely nothing available for reservations, NO ONE TOLD US ANYTHING WHEN WE GOT HERE ABOUT HAVING TO MAKE ONE RIGHT AWAY, end up having to go back to the buffet which has already made me sick. LOUD, and I mean over 70 decibels in your room loud, music all day. This place is gross, old, and awful. Save your money and your time do not come here. read more

Everything from check in to departure! Check in staff not friendly. All inclusive includes beer in your room but not other liquor. No fresh fruit alcohol drinks, beach is tiny and not on Gulfside. Overall disappointing experience. read more

The resort is amazing and small, personally I love that. The staff is amazing and sweet. The beach is right there and there are huts where you can sit. read more

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DO NOT STAY AT THIS HOTEL. 13/14 group got diarrhea and/or vomiting. We ate out a lot after that. Wifi kept cutting out, one of our group had to switch rooms 3 times because the air-condition kept breaking. I booked this vacation with a transfer from airport to hotel in Sept 2022 for April 2023 stay. I tried multiple times to contact hotel via email and there was not answer. They did not pick us up. Terrible management (Luis Jimenez, Zacarias Chuc, Veronica Rivas- hotel staff. Rosie Cruz and Irania from transport). They will not apologize, take accountability or provide any sort of compensation but they are really good at giving you the run around and passing the buck. I wish I had seen these reviews when I booked. read more

Great value for the price paid. Nearly half the price than other resorts. It was nice, staff were friendly, beachfront was nicer than those to adjacent hotels, clean enough to be comfortable and food was a hit or miss but decent. Best meals were breakfast and dinner at the restaurants one had to make reservations for, and our least favorite meal was lunch as the buffet didn't always have food that taste real; a lot of alternative meats and highly processed preserved foods were served ex. Hamburgers where patty tasted mushy fake. Great location however right Nextdoor to the Xcaret sailing dock to get the ferry to Isla Mujeres. We were very comfortable. They do a great job with nightly entertainment. If we were on a budget on our next trip back to Cancun we would definitely return however if food taste/quality and food handling is a nonnegotiable for you, we wouldn't recommend this place. First day there don't expect to have dinner, you won't make it in time to sign up for a reservation (you do daily at 7am books out by 11am every morning at the lobby). Bar is fun and surprisingly they have some good medium shelf alcohol bottles but unfortunately they use a lot of fake-tasting alternative sugary mixers that completely ruin the drink. Top shelf available at a cost. We also got really sick and had to exclusively just have pure shots, we weren't sure if it was the drinks or the food. We also noticed staff handling food with bare hands and not handwashing at all. Boiled vegetables smelled like faucet sewer water, just like the sink water in our room restroom. However it was very comfortable and a lovely experience and vacation. I feel like this is a great place to stay if you're looking for a happy medium between comfort and low cost. read more

Zero stars for this location! The manager Eunice M. Is a horrible manager and should not be a manager. You are better off booking elsewhere. The manager has zero sense of urgency and does not care if customers arrived early, they will not accommodate. I would recommend staying elsewhere. The beach area is small and not worth it. read more

Couldn't have asked for a better honeymoon experience. Iyaly at Mexico Lindo Restaurant made our vacation a million times better and was a great representation of the local people we encountered on our trip. Alejandro was amazing, at the italian restaurant for breakfast. Massage staff was friendly, great at their job, and efficient. 10/10 read more

This Resort if you can call it that is TERRIFYING!! Jose Nova the Assistant Supervisor at the front desk is rude and difficult to work with. We were so sad that he refused to find us a room or one that does not smell of some sort of potent spray that makes us cough similarly of something to get rid of pests or rodents. Jose Nova wants us with a room with no view! It's like we the customer are being punished for something we didn't do! This man is not helpful or knowledgeable of the tasks of making the customer happy!! I demand a refund period! My wife just found a hair in her food at the buffet!!! We are on a roll! Hope things get better in this place because it Aint Happenin!! read more

The staff is really rude and not helpful. They charge you for every single thing. You will end up paying close to $400 extra in fees. The power went out for a whole day too and we had to AC or power.. read more

This is my 4th time in Mexico and my 1st time in Cancun. This hotel was the worst hotel I have stayed at. Staff members were rude and not accommodating. The check in and check out process was not great. Food was average at best. Even at the restaurant where it requires a reservation, food wasn't good. Super loud. It didn't seem like there were any quiet hours. The room they first had us in was infested with bugs, when we went down to the front desk to show them documented pictures, they still acted like they didn't want to switch our rooms. When they finally switched us the room they put us in had constant power outages. I would never come back to this hotel was good. read more

The buffet is shit. I told them multiple times that I'm vegan and no meat no milk and they gave me vegetables with pork in it. Fucking d I s g u s t I n g. This resort has nothing to offer. We've been here for 5 hours and they're shuttling us to a different resort 2 hours away. Don't stay here. Side note : while sitting at the table I just watched someone get run over by a jet ski. So ghetto here read more

When you arrive you think the hotel is nice. Then you slowly come to the realization that you've made an expensive mistake. The beach is awful. The hotel is located next to the channel. It constantly smells like boat exhaust. The water isn't clear and the swimming area is super small. If you've ever been to a Texas beach just imagine that water. The food is absolutely disgusting. Every...day...the same food made to look a little different. Spend a little extra for a better hotel. read more

It's the worst, please who ever is thinking to visit Cancun do not book in this hotel. Very bad and the food is limited and the drinks are not even tasted the alcohol. Very bad more than what you think ..... read more

Service is good, decent beach, and the rooms are nice. Wasn't too impressed with the food or the slow check in process

These hotel is shitty the people at the front are rude they stole out of my room did not refunded me my money for an excursions i did not do all they care about is money food suck water never satyee hot smell bad in the elevator will never stay or send anyone i love there stay somwere else read more

Worst all inclusive resort I've stayed at. You have to line up early in the morning just to make a reservation to a restaurant that's included with your stay. Worst part is that they only have about 10 slots per restaurant. Absolutely horrible. I will never return nor will I ever recommend this place to anyone. read more

Had such an amazing time thanks to all the lovely and helpful staff members. Extremely clean and comfortable. Thank you to all, and a special shout-out to Pepe, one of our favorite waiters. Great bar, pool, and room read more

Don't use Orbitz to book Occidental Costa Cancun. When I made the reservation the room looked bigger and it was suppose to have a lounge chair, but when checked in the room that we were provided it was really small and the lounge chair was not included. I addresses it to the front desk and they COULD NOT help me. They advised me to contacta ORBITZ. I was not able to contact ORBITZ. I do not recommend Occidental Costa Cancun. read more

The hotel is old. Water pipes are so bad that my child burned himself because water goes from hot to cold by itself. Out of 4 restaurants only 2 are functioning for lunch and the food choices are exactly the same. The breakfast is terrible. 3 cheeses, ham and a lot of lettuce. Nothing else except fruits and yogurts. Lots of corn chips in salsa. Also simple omelettes that you have to wait 20 minutes for standing in line. Lunch was identical for 14 straight days. Grilled tilapia, blood sausage, veggie burger, overburden pork and sometimes chicken. Lots of lettuce again. Lots of starches: rice, potato. Some beef/chicken/pork stews. One time the sea food was served for about 30 minutes until they ran out. The worse part is that you have to wake up every morning at 8am to sign up for dinner restaurant otherwise you have to eat at the buffet what was left from lunch. The drinks are very run down with ice and colored water. The beach is small with minimum sand. read more