I went her in June 2025, and it was a great experience. The food was great, the pool was amazing, and the activities were fun too. However the only drawback Is the scammers who aren't part of the hotel but will try to give you a gift and make you spend money, just ignore them and get to your room. Lastly stay away from areas outside of the hotel zone as they are ridden with crime. read more

The good: Great views Decent food Koi: very fun atmosphere in the Japanese steakhouse vibe restaraunt Andiamo: food was ok but the dessert was great. Veranda: i don't do buffets so I did not eat here. My other half did & he enjoyed his food. I had coffee. Pink roof: I don't know what the name of this restaurant was but it had a pink roof. We ate here every day I had the whole fried fish vegetables, rice, salmon, tacos, fish tacos, shrimp tacos, and strawberry, frozen margarita and also a regular frozen margarita. Everything we have from here was great! Solé: the coffee here is great. I also had a couple of the cookies and the gelato was amazing. Valet: very friendly and they always pull the car around quickly every time. Spa: we paid for a couples massage and actually showed up late to our appointment on accident. We had the appointment written down at 4:30 however they told us it was actually 4 o'clock. Thankfully, they were still able to accommodate us, but instead of the two hours, we were only able to get one hour and 20 minutes which was acceptable and we were only charged for the time that we were given so I did appreciate that as there was a mixup with the appointments we had. The massages were excellent! Location: we were close enough to walk to Coco bongo however we took a taxi back lol it's about a 12 to 15 minute walk Entertainment: there was nightly music in the entertainment was fun. They had vendors as well near the pool side where you could buy souvenirs from. The bad: Sales: I felt pressured everywhere we went as soon as we walked in to the resort we were being pressured to attend a timeshare. That was not something we signed up for nor did we want to. We just wanted to enjoy the vacation. Room: I paid for a king size bed with ocean view however I was given a room with two beds in it. I believe they were full size beds because there is no way they were queen size beds. They were small. I contacted the front desk as soon as I walked in the room and they said they had no king size rooms available, even though that was what I had paid for. They still have not provided my refund for the difference between the room that I paid for and the room that I received. I have gone back-and-forth with them several times with no luck. I will not be staying here again due to this issue. I feel like they stole from me. When someone pays for a room and they are given somethingless it is very frustrating. They also told me because I booked with Expedia and not directly with the hotel. There was nothing they were able to do. I contacted Expedia while I was there and I am still dealing with this now because Expedia has advised me the hotel has advised them they will not refund any portion of my stay even though I was not given the room that I had paid for which is very frustrating Store in the hotel: I have an app on my phone for monetary conversions and the store and here when we attempted to buy a bottle of water told us one price which was higher than the price that was written on the item in US dollars as well as higher than what I had in my conversion app. I felt like they were trying to steal from us so I put the water back and did not purchase anything else. read more

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Beautiful resort with pretty good customer service experience. A bit better food options than the previous all inclusive resort I stayed at a couple minutes away last time I came to Cancun. If you plan to do excursions, free daily room service will arrive 6:40 am earliest (this was the case for us). But concierge said if you place the order the night prior it'll arrive earlier which I don't think changes because they only start making it at 6 am. The sand on the beach is rough on your feet, it is filled with painful, sand like shells & gravel. I would definitely recommend bringing water shoes to wear on the beach in the water. Make sure to reserve your beach chairs early in the morning with the hotel towels or your own. I would recommend 7-8 am is the perfect time to make sure you claim a seat. By 9 or 10 am there will be no chairs left. The ones in front of the cabana are for the cabana rentals. First night we came, I got spoken to for like 2 hrs arriving to the hotel. I just wanted to go to the hotel room, change, freshen up and go to have dinner. Instead I felt like I was being held hostage, the guy, Dorian that took us from reception/ bellboy talked us into the lengthy timeshare presentation with the Premium/ VIP Park Royal membership. I was extremely annoyed and getting more impatient by the minute. I would NOT recommend you do the timeshare presentation because they do not offer any free excursions. Their incentives were extremely cheap & of little cost/ investment to them compared to our limited time there on vacation. We were told it would be 90 minutes but it went over by 30 mins, making it 2 hrs. We didn't get the cabana they rewarded us with until 4 pm, when the sun is already starting to die down. We were offered the cabana for a day, the beach bag, the shirts in the bag & the a beer sized tequila bottle which we didn't care for so we gave it back to them & supposedly a discount on our 2 excursions (Chichen Itza and Isla Mujeres) both excursions were operated and done by Xcaret. There were no issues with the Xcaret excursions thankfully. Pros: free 1x/ daily room service (don't forget to tip them), different entertainment every night by the pool (bingo, Mexico street vendors including hand painter Epifanio Alemán, and more), 4 dining locations, 2 separate pools with plenty of beach chairs & lounge cushion seats, reliable excursion booking past concierge, a ice cream & quick snack to go area by hotel entrance, the Japanese restaurant took more than an hour just to serve a soda and even longer for the horrible food, jacuzzi. Cons: rough sand on beach no matter when you go, extremely bad Japanese and Italian food at those 2 restaurants so we pretty much just had the main dining hall which is good enough but still disappointing, the color of the raw sushi was very off from fresh sushi so I declined, timeshare presentation with cheap incentives & ran over advertised time investment & didn't compensate us for going over budget 30 minutes (aggressive & annoying VIP timeshare sellers too), plenty of fresh seafood only on the first night we arrived then the food quality options started to decline, always had to move nightstand to plug in my charging cables, room service takes too long to come on mornings we had excursions, the pavement is tacky and extremely painful to walk on when you checkout with a whole bunch of luggage with you, flies came into our room our first night, and no privacy door for the bathroom!! The shower is directly in front of the hotel room entrance!!! I got to negotiate our 2 day of excursion price down to $185.06 per person for 2 people for Chichen Itza(tour guide & ticket included), Valladolid (buffet restaurant there included, better food options than hotel) and cenote (entrance, life vest, and locker included) for day 1. Isla Mujeres including bus to the port and bus back for day 2 (included a lunch & open bar on the boat). The price is negotiated after the timeshare presentation discount. Not sure if you can negotiate it to this price without timeshare presentation but def try! read more

First time in Cancun and over the Riviera Maya, we decided to stay in the hotel zone. This resort's location was great, not too far from the airport and close to downtown. Employees were always very attentive and polite. The rooms were okay; we had everything we needed, and the ocean view was just amazing. I spent a lot of time on my balcony. The food was really good. The buffet had pretty much everything: salads, seafood, chicken, meat, and desserts. The taco stand next to the buffet was really good--delicious tacos that I enjoyed eating by the pool. The beach was very pretty. The only thing that wasn't the resort's fault is that we were there during Hurricane Beryl, and the ocean was very wavy for my taste and stayed that way the entire time I was there. That is why I gave four stars, because my parents' room got flooded twice during the hurricane. The resort really needs to resolve this issue since it is very uncomfortable. My parents stayed in the building in front of the main pool; I stayed in the building close to the Italian restaurant and didn't have that problem. We really enjoyed the à la carte restaurants, with the exception of the Italian one. The chefs need to improve their pasta skills. Overall, the experience was very good and relaxing. We are coming back for sure. Cancun is very fun and enjoyable; hopefully, we will have better weather next time. read more

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Worst hotel ever!! Phones don't work they charge u 15 dollars if u order room service more than once, managers are absolutely disgusting. Save your money please! 2nd time here don't know why my family keeps coming back read more

September 9th 2024!!! Worse hotel in cancun!! Won't even call this place a resort cus is not!! STAY AWAY FROM THIS TRASHY PLACE!! I have stayed here 8 times before I been coming to cancun 18+years and have stayed in different resorts and this time we decided to come back to this place! Let me just say this place wasn't like this before but it seems with the economy and maybe new management this place went down hill quick!! Run down resort don't be fool by this pictures the place is old, rooms are old and if you like bed bug this is the place for you! Customer service is horrible you're just walking money to them, food is horrible, if you want steak you're gonna have to pay extra! If you wanna chill on a cabana by the pool well that's gonna cost you an extra $199 dollars for the day only but you get a $3 bottle of champagne pool no more music because they are saving electricity bring your own. Oh also if you like AC well this is not the place for you. The AC here is maybe 30-40 years old and it might work for a few hours after that good luck sweating while you try to sleep! You been warned this is my experience and I'm easy to please! They lost a loyal customer! Never coming back to this place and don't get sucker in on buying timeshares!! I met a few people that made that mistake here and now they need to lawyer up to get out of it! This is my honest opinion! Good luck! read more

Stayed here Sun-Thursday (in August) and used booking.com for the reservation. We arrived to the hotel around 12pm and upon walking in we were offered cold towels and champagne (or any drink you'd like from the bar). Check in process was ok but arriving early the lady told us she'd have a room for us in 1 hour and it ended up taking 3 hours aka normal 3pm check in time. We requested double beds which she said they had available but then entering our room it was a single bed handicap room with a swim up pool (room 3001). Room has a mini fridge stocked with beer, water, soda and coffee. I went back to the desk to ask about the double beds and she said it would be another hour (4pm) and we were exhausted so we just kept what we had. Food is ok. Just ok. There are 3 free restaurants (Oriental, Italian and Seafood) , 1 paid steakhouse and 1 main buffet. There's also a pizza bar by the pool and coffee/ice cream parlor, and a snack bar (burgers, hot dogs, nachos) by day/ and taco bar (7pm and on). You're allowed room service once a day for free and after that it's an additional cost. At the Oriental restaurant they will automatically seat you for regular dining unless you specifically request that you want to do hibachi. There are only two hibachi tables that seat 10 each so expect to wait. 4 bars. 1 at each pool, 1 rooftop and the main bar inside. Latest one is open until 1am. There's also a juice bar by the infinity pool. The drinks were good but you have to request the brand of alcohol you want. I'm a tequila drinker so I always asked for Don Julio which they kind of had tucked away. If you don't specify they'll just give you the cheap stuff. Not necessary but bring your own cup and they'll refill it for you no problem. Ex. I ordered 32 oz insulated Bubba cups from amazon for $10 And it was so much better than going to get their tiny little plastic cups each time. Staff is all super nice and the resort is up kept and very clean. There's Expedia and other excursion booking opportunities onsite as well as a Hertz rental car desk. There's also a small gift shop and jewelry store. If you leave the resort the local bus is 12 pesos or $1 US. There are malls,restaurants a grocery store, Walmart etc. Tip...please tip. A dollar or 2 per meal/drink goes along way and they do work really hard. For the price we paid we overall had a really good time. read more

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ANT INFESTED NIGHTMARE!!!! MAJOR CONS: the front desk person told us that they were "over booked" and they could not get us into a king sized room until the next day. That was upsetting, we booked this trip 8 months ago. We were very kind and understanding and said we can deal with a full size bed for a night. This room was on the first floor. Two full size bed, jacuzzi, double sink, nice shower and stocked mini fridge. After being checked in for 20 mins our phone rang the concierge said he wanted to explain what's included and give us a gift. Very tired and hungry, we went to the meeting. The meeting turned into what felt like a timeshare scheme and we told the man several times that we were not interested in sitting at a presentation on our honeymoon, but he wouldn't let up. We weren't even there 20mins and we were already trying to be coxed into presentation masquerading as a "40th Anniversary". The timing was extremely unprofessional and was a bad start to the beginning of the trip. The next day we were told they had a king sized room in the family hotel and we absolutely refused. We paid for an adults only hotel. They showed us another room, this time on the lower level floor. King sized bed with the same set up, and adults only. We agreed to this but oh my god did we regret our decision. We were right next to the family pool where they set up DJs, bands and karaoke along with screaming children. against the wall of where we were staying. The bass was so loud from the speakers that it echoed through our room from 12-5pm and then again from 8pm-11pm. We were told music ended at 5pm - this was not true. The doors on the bottom floor slammed every 5 mins from people going in and out. It would make us jump out of our sleep. Then employees of the hotel would come knocking on our door for various reasons every couple of hours. When you're on your honeymoon privacy is unbelievable important and we would have people knock and try to just enter our room. This was very upsetting. But the thing that really set us off was coming back to our room and finding a colony of hundreds of ANTS all over the bathroom!!! What "luxury" hotel has an ant infestation?? I must have killed over 100 ants and they were still all over the bathroom and getting into the rest of room. We found this at 11:30pm at night and had to run back and forth to the lobby begging someone to help us get out of the ground floor and put us into a different room. They did and put us up on the 3rd floor. Finally, after moving to our third room we had hoped that things would get better, and sound wise it was ABSOLUTELY better, but after a day of being in the room we found ants AGAIN crawling through the cracks of the ceiling and coming down the walls of the bathroom. I scrubbed all the surfaces of the room hoping that maybe this will help. It didn't. We also did not leave any food or soda cans out to avoid anymore of an ant invasion. This did not help so we were stuck with ants the entire time. It was unbelievably gross. We had staff members knock and walk in as they please (even with the do not disturb sign on the door) and we weren't even dressed! Mortified - we started bolting our door so we could have more privacy. I've never stayed at a hotel where privacy wasn't a priority but there is none here. We very much regret spending our honeymoon here. Don't go to the Steak House - it's not that good and nothing is included except dessert. We didn't like any food at the buffet so we didn't go there anymore after trying twice. PROS: The best part of the trip was our butler, Mario! He cared so much about trying to help us and make our honeymoon special and even he was getting frustrated with how many issues were happening during our vacation. But without him, we would never have been able to get into any of the restaurants here because they were so overbooked. But he took amazing care of us even answering after hours to help us. We loved him and this terrible hotel should consider themselves blessed to have him. He was the best part of this trip. read more

I really didn't know what to expect on our second trip to Cancun. We previously stayed at a resort in the Riviera Maya area which was more desolate than the typical touristy area in Cancun. This one, Grand Park Royal, is in the "downtown" Cancun area - which like I mentioned is very touristy. The area is resort after resort and there is lots of local, as well as chain shopping and eats within walking distance (if you want to venture off your resort). We stayed in a Royal Tower Jacuzzi Suite which I recommend (request 2nd floor or above, middle building for amazing views). Our suite was spacious with a king bed, couch and chair, large bathroom and shower, large balcony with complete glass sliders, and of course the good sized jacuzzi tub. Our room also came with a butler that you can ask to help you with pretty much anything. Yomeli was ours and he was wonderful. He made all of our dinner reservations, arranged our Covid tests, and even did things like helped me look for SPF 100 around downtown Cancun (which is not a thing, in case you were wondering). For food, there are three included sit down restaurants, one buffet, a cafe/coffee shop, and a snack bar that turns into a taco spot at night. Two of the three sit-down spots are open for breakfast, lunch, and dinner. The sit-downs have actual names but are more commonly referred to as the Mexican, Italian, and Chinese restaurant. The Chinese restaurant also has a hibachi option which is included but has to be specifically requested. I enjoyed the food everywhere and for the most part thought everything was really good! The nightly taco spot is great for a quick dinner and the tacos are delicious - not kidding, the guys at ten (10) tacos each and the girls all had five (5)! The buffet was okay the one time we went in the evening, BUT we went every morning for breakfast because I loved the options and variety. The cafe serves until 12am and almost always has coffee, ice cream, and pastries - there is also cold grab-and-go sandwiches during the day. For drinks, there is a swim up bar at the adult pool, an indoor bar/lounge off the lobby, and a rooftop bar/lounge. Obviously the swim up was great during the day at the pool, but the rooftop area was our vibe in the evening after dinner. Drinks were good - we ordered lots of frozen options at the pool and many mai tai, mojitos, or margs in the evening. The resort sits on a beautiful beach and there is plenty of space from the resort buildings to the water (they also have multiple cabanas on the beach!). The sand is fine, white and the ocean water is the most beautiful blue. The resort is also located right on a city bus stop if you decide to venture. We took the bus to Market 28 and to the ferry to Isla Mujeres (unrelated but highly recommend a day here). I am getting sad typing this because it is over! So that should tell you a lot. We would recommend this resort and possibly even go back - we for sure would visit another Grand Park Royal location. I know it is really hard to find info on these places when you are booking, feel free to DM me and I am happy to answer questions. Happy Traveling! read more

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Located in the middle of The Hotel Zone, 30 minuets from the Cancun Aeropuerto. First impressions (arrival): very clean, very friendly staff, easy access to places inside the property. Asked for an upgrade to the adult only side. Received 3 Jr Suites for $1260 more for the entire 8-day/7-night stay. EXCELLENT in all manner: ocean view, Butler, private entry from the private restaurant, all day staff service, & on. Writing all this at the end of Day Three so not done with the trip. But it's all 5-Star so far. More to come. read more

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Terrible experiencia, me dieron reservación equivocada, el AC no funciona y nunca me cambiaron de habitación, la verdad no recomiendo jamás una reservación estudio pues parece habitación de hotel paso, si pudiera dar menos que una estrella lo haría read more

R&R in a great resort! We had A wonderful experience at this resort. Check in was fast. Our room was big and clean. The bed was comfortable. The buffet had everything we needed for breakfast lunch and dinner. The extra restaurants were good as well. The drinks kept coming. Our pool waitress remembered us and knew what we needed. You can customize your drink with a specific liquor. I never had a problem getting a lounge chair at the beach or the pool. Both pools were big and clean. They had waiter service at the pool and sometimes at the beach. The staff members were super nice. My only complaint is that they need to have water more readily available. read more

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If you are planning on having a relax vacation ..... don't come here. STAY AWAY!! if your plan is to get up at 6am every day hoping to get a palapa to hide from the sun during the day this is the place for you! The good: Staff was great. Tina, Alicia, Manuela were truly excellent. They always went above and beyond for us. Alicia, thank you for accommodating us and for taking care of us. The rooms were clean. The staff is friendly for most part. The bad: Management, the palapas is a HUGE problem for this hotel and the lack of sympathy towards their guests. Since arriving (6days ago) I notice towels on the sun bathing chairs with palapas since really early on. First day I got up at 7am and quickly I ran downstairs to get a spot for us. I was able to get the last very palapa, the next day NOTHING! There was nothing available around the pool or by the beach. I walked for at least 40 minutes trying to find a spot for us every day of our vacation. I spoke to the front desk staff about the problem and I always got mmmm we are sorry if you don't see a personal item just towels feel free to take one. Mmm cool but now I am been put on the spot of conflict if I am removing others towels. How about you communicate to your staff that starts at 5am if you only see towels removed them. It's not fair for the rest of the guests that are looking to relax to try to find a spot to hide from the sun. The sun is brutal here. You need a place to hide from it. And when I spoke to management on my last day I was on a breaking point. Pregnant with my hormones running at 1,000% frustrated because my entire vacation I had not only have to wake up at 6 or early hoping to get a spot and the response I get from management is "do you think is okay for you to cry and be this upset over a palapa at the beach?" I was speechless. What kind of supervisor says that to an upset guest instead of finding a solution??? I was on my breaking point towards the end of my vacation. As I am writing this review, From my hotel balcony I am watching at least 5 people holding their towels trying to get a spot. Sadly, they won't be able to find one since I got up at 6:10am and by then there was nothing available anymore. Also, I forgot to mention that I wanted to solve the mystery of why all palapas were taken by 6-7am and I did. People are leaving towels from the night before. The same guests are using the palapas every day. Just something to know. I have travel to many places before, I have never ever experienced anything like this. What a bad experience. We won't be coming back nor will I recommend this hotel to anyone. read more

THIS IS NOT A 4-STAR HOTEL. This is 3 stars, at best. If we'd known what to actually expect, we wouldn't have booked this hotel. PROS: Kids club! Hard working and friendly staff. Very clean grounds. Roof top bar. Beach was very wide and clean. Birthday treats/balloons (after I reminded them it was my birthday) Taco bar, Oriental restaurant and breakfasts in the Italian restaurant. NEUTRAL: Food. Resort food in Cancun is very mediocre overall. This hotel's options were tastier than most but not very plentiful. CONS: VIP checkin: Where? When? Unless I missed it, there was nothing special done or offered to us. No drinks offered or hot towel, just your standard check in at the desk. We've had VIP checkin at other hotels in Cancun, this was not comparable at all. Vacation club: Super hard sell. 30mins spiel immediately after check-in in the guise of a hotel tour. Upgraded room to "premier room" ($40 USD per day). Not impressed. Old furniture (room 1304) with rock hard beds, stiff sheets and a remote with no volume control. Howling wind all day/night from sliding doors. Limited mini bar and room service options. Stone paths: hard to walk in sandals. VIP excursion "credit": not applicable on all excursions, and of course on none we were interested in. Shows: Mediocre. Hard working entertainers but cheap production and small, stuffy theater. Size: The resort seemed large in photos but it's actually not very big. Pool: No designated kids pool area so the jacuzzi became the alternative. Chairs are snatched up very early, per usual at any resort. read more

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9/10-17/2016 - Absolutely loved this place for my birthday vacation plus we were her for El Dia de La Independencia de Mexico. They had a car waiting for us at the airport ready to take us to the resort. Upon check in we were greeted by the staff who took our luggage into the check in area. Because we came in as members, they have a member center to check in. Karla was our host and she gave us all the information regarding the hotel, restaurants, amenities, and excursions. We went to our Villa overlooking the ocean while our bags arrived. We had the Junior Suite and it was as spacious as my entire apartment. The mini bar is completely stocked with waters, sodas and Dos Equis Beer. We decided to have dinner at the Cocay restaurant, (buffet only). What a spread. Every night is a different cuisine. Mexican, Italian, Seafood or TexMex. The food was delicious, they have the buffet as well as food prep stations. They have 2 huge pools, one is the "fun" pool with games they do all day. This is more of a family pool. They have a bar adjacent to the pool. The other pool more "relaxed" and it is an infinity pool with a bar inside the pool. There are nice seating areas, chairs and gazebos to lay down. This was my favorite pool. The gym facilities were amazing, all state of the art equipment. We went to the gym at least 3 times during our stay. After the gym, we went to El Mirador restaurant right above for a la carte breakfast. This was my favorite restaurant as they offered healthier options and their food was cooked to order, very fresh. For dinner, this is their Italian restaurant. I had gnocchi here but was not impressed. We also went to La Concha for lunch, their seafood restaurant. They have fresh ceviche and fresh white fish at their small buffet but it is a la carte as well. We also dined here but it is Mexican at night. The last restaurant we went to for dinner was El Oriental. This restaurant is 3 stories and it is very beautiful and romantic. We sat on the second floor. The third floor has a coy pond. They serve a mix of Chinese, Japanese and food from Thailand. For snacks while the restaurants are closed they have 2 options, wood fire pizza and hamburger & hotdogs by the pool area. Both are very good. One of our favorite spots to go to was the Cafe, upstairs by the lobby area. They serve specialty coffees, sandwiches, fruits in to go boxes, mini cupcakes, cookies and donuts. Also, they have gelato. YUMMY! We hit this place at least twice a day. I used their members business area to do some work during the day. They have waters, sodas and Nespresso coffee. Overall, I would love to come back here. The service was TOP NOTCH at all times. The people were incredible, helpful, courteous, friendly. etc...I can't say enough. And I must say this place is so CLEAN. We saw so many cleaning staff just working hard to make everything shine. HIGHLY RECOMMEND!!!! Viva Mexico! read more

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Not sure who this place paid for the 4.7 stars, but this place is terrible at best. The dinner buffet is cold. You need a reservation for the three restaurants. The Italian place is the best one. Oriental was meh and the Mexican was ok. I'm laying by the pool contemplating ordering on Uber eats, which imo says all you need to know about the food here. Most employees have a attitude & they all linger waiting for a tip after they had a attitude. My butler, Jessica has been the only bright spot with her wanting to help as best to her abilities. My bed sheets were stained upon arrival with what I hope was makeup. Be prepared to be hounded every time you walk out of your room about the time share presentation. Hot tub hasn't worked the week I've been here and reading a review from a month and even two months ago it wasn't working then either. Rooms are outdated and smell like mold. Bed is hard as a rock. Sheets were dirty the first night we got here. Again not sure how they have such a "high" rating. Due to the lack of luxury I can cross this brand off any future trip. Please save your money and DO NOT stay here. read more

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Really nice location. We enjoyed our stay here for a week in April. Weather was beautiful. We got a free upgrade to ocean front room in the adult only tower. The food was just ok. I expected more for a 4 star resort. Drinks were basic. Nothing fancy. The people that work here though, phenomenal. Their service made me feel at home. read more

Park Royal Golden - Wifey - Hotels Near Me - Cancún, ROO

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What a beautiful resort can't wait to come back, an the service was great we couldn't wait to wake up every morning to see the beautiful sunrise from our window read more

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For an all-inclusive, Grand Park Royal was pretty awesome. It's located right in the middle of the hotel zone on a stretch of white sand beach, which was exactly what we were looking for. Upon arrival, we were greeted by very friendly staff and checked in pretty quickly. We got upgraded to a villa suite with ocean view and it was spectacular. The suite was huge, with a king bed, living room, huge bathroom, and our own private terrace with min-pool. Hellooooooo! Our mini-bar was stocked every day and we also had access to some nice beds on the beach. The resort is pretty sprawling and had a nice feel to it. We spent most of our time at the adult pool and on the beach. The food was pretty decent and we had breakfast at the buffet most mornings. You had to make reservations for the various restaurants, but we were able to dine at all of them at least once. Avoid the sushi if you can. It's pretty terrible. Everything else is decent. Overall, a super relaxing place to stay for a week. It's also pretty convenient to walk or hop on a bus to get into town. read more

OMG! I booked a room for the week of June 2018. I arrived to the hotel with my boyfriend literally at about 530am. Unfortunately our room wasn't ready which is understandable I mean who checks out at that time. Anyway the staff was kind enough to give us our all inclusive bracelets to be able to start receiving services the hotel provides and told us they would do their best to give us a room once it was ready to go. We got our room at around 9am which more than we can ask for hence our check in was originally at 3pm. During which we went to the beach and saw the sunrise. We also had a buffet style breakfast which opens at 7am. I really liked our stay at this resort. The staff was super friendly, the beach isn't full of people, the pool side wasn't full either and both were clean. The buffet style breakfast and lunch room was a decent size and they offer a variety of foods. The resort is also located in the hotel zone which is easy to navigate from if you take a taxi or the bus (the stop is right infront of the hotel). We were able to see two rooms. Our original booked room was for an ocean side view. We got a room that was at the edge and you were still able to see the beach. This room was like a kind of small. Once you walk in the bathroom was to your left. On the right side was the safe and the mini fridge. Once you pass that was the bed and dresser. There was a TV and a chair and small desk. Then the doors to the view. Our second room was due to an upgrade. We upgraded because of the jacuzzi if I'm being honest. The other room would have been okay. Our second room was much much bigger. It had a better shower and bathroom area. The jacuzzi was a decent size for two people. The bed was about the same size and the living room was bigger. The ocean view is literally infront of your room and they assigned us a butler. We never saw or bugged him since we were in and out. But while we were in our room, I enjoyed the ocean view. All in all I would definitely book at this resort again! read more

Park Royal Golden - Hotels Near Me - Cancún, ROO

The rooms are infested with bed bugs, fleas, tics... There are leaks throughout the hotel and when they receive too many complaints the entire section is closed off! Some from desk staff can be rude, especially 'Ana'. Restaurant and bar staff is great, entertainment crew by pool and in evening shows are amazing. All food was delicious too! read more

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Overall very nice stay but drinks were awful. Everything else was great. Very easy checking in and getting room ready. Room service was top notch. read more

Park Royal Golden - Beautiful view of the gulf. All rooms if not most have a view like this. - Hotels Near Me - Cancún, ROO

All-inclusive is the way to go! This place was clean, the staff was friendly and the food was good! Our room, a junior suite, included two full size beds, a nice sitting area and our patio opened up the beach. Outside was a row of cabanas. There are two pools at this facility. Dinner options included an italian restaurant, mexican ala carte, buffet and oriental. There are several activities for youngsters, including basketball hoops in the pool, an indoor play area, swingset, trampoline and hammocks. While this is not the most luxurious place I have every stayed, we had a great time here and would come back in a heart beat. A great option for the price and amazing views. read more

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I'm having fun here, its a very nice hotel, great pools, nice room, good food where I was allowed to eat. I obviously did not pack any pants to Cancun, only shorts. So what? So... this place has a stupid joke that restaurants do not allow men on shorts for dinner. I swear I'm trying to understand why. Do a pair of pants makes the place more sophisticated? So it would be fine to wear jeans and a coco bongo rainbow shirt rather than a nice shorts with a caribean buttoned shirt? BS.... Also, if you have difficulties to walk, is on a wheelchair or have babies on strollers, this is not the place for you. Everywhere you go the paths are made of rocks (not nice smooth cement / concrete) and is hard to find elevators. For example, there is a nice restaurant right after the lobby, but you need to go downstairs. You cant? well, go around the whole building to get there... in summary, its a nice place for couples, no kids, no disabilities, who dont care about packing a pair of jeans read more

The only reason I'm giving them 2 stars is because their wait staff and employees work incredibly hard and were very friendly. They stayed on top of the cleaning and were very attentive. 1) We didn't get the welcome drink or the experience offered when we booked the trip. They couldn't find our reservations at first either. We had been traveling since 3am and got there around 7pm and tried to get us to sign up for their "welcome breakfast" ie: time share presentation. After explaining we hadn't ate and were exhausted they finally let us retire to our room. 2) as soon as we got into the room the lights weren't working, nor the a/c, and the safe wouldn't work either. They came and fixed the lights and a/c but wouldn't exchange our safe. We watched the employee unscrew a plate and put in a master key to open the safe. After seeing this we didn't feel safe knowing they could break into it. This situation went on for several days before they finally gave us a new safe that didn't have those capabilities. 3) Because of covid and the recent hurricane many of their restaurants and attractions were closed. We were not told this before coming and feel like we should have received a discount given how many things we weren't able to do. The steak house, hot tubs, spa, gym, and many other activities were closed. 4) every single day we walked through the lobby to get into one of the 3 restaurants that were open we were harassed by time share people and they didn't take no for an answer. We probably said no more than 100x during our 10 day stay. 5) not impressed with the food at all. The Italian restaurant was horrible. The pasta was hard, the drinks were awful and everything was just gross. We never went back. The buffet was just okay. They had many offerings you had to ask for off the menu. Green juice, bacon, toast, etc. The Mexican restaurant was very good and we really liked the empanadas for dinner and the pina colada dessert for lunch. The pizza, hamburgers, hot dogs, and nachos were mediocre... and basically the only option in between the restaurant hours. Room service food was disgusting and looked nothing like the photos. The only saving grace was the Asian restaurant. Everything on their menu was fantastic and the hibachi dinner (you have to make reservations) was yummy. We ate there several times. Would have really liked to try the steak house. The gelato and coffee were good! Must try those! 6) bring your own toiletries... the ones they provide aren't good. Thankfully I didn't listen to my husband and I brought my own but when I ran out had to use theirs and was very disappointed. 7) the "adult pool" is actually the kid pool. When we asked staff about this they said it was a problem but oh well. We specifically went up to that pool to avoid splashing and to relax not to hang out with kiddos all day. Not to mention the cabanas and chairs were always taken by towels but no one was ever up there to claim them. 8) the stone walkways were extremely hard on our feet and If you wear heels it's dang near impossible to walk on. There are smooth parts from the pool to the hotel and both my husband and I took nasty falls because of the rain and smooth tile. 9) They took our temperature and gave us hand sanitizer everywhere and we really appreciated their commitment to our safety and the cleanliness of the hotel. This is one of the main reasons for giving them 2 stars. We felt incredibly safe during covid and that is commendable. 10) the activity staff truly made our stay. We did aerobics, volleyball, trivia, etc and had so much fun. Since it was raining most of our trip we couldn't venture out and do any ocean activities or leave the hotel due to weather so we were very thankful there were things to do. The band was fantastic. Between the cleanliness of the hotel, the friendly wait and maid staff and the activities provided, we had a decent trip but would not return to this hotel if we went to Cancun again. For the price we paid there has to be comparable hotels that would have been much more accommodating. Maybe if everything was open and we weren't harassed everyday it may have been better but we paid way too much for this trip we had. read more

This review is for Grand Park Royal Luxury Hotels. It's about 2 KM down from this location but they are sister properties. The Luxury Resort is a much bigger property and also on the beach. We stayed for 6 days and 5 nights and enjoyed all the hotel had to offer. There's so much to cover. Accommodations: We had 2 Queen Beds with a small pool on the balcony and 2 pool lounge chairs with a table. The balcony was very relaxing and mostly shaded from the sun. The bathroom had a rain shower head and was a generous size. The refrigerator in the room is stocked with beer, soda, water and small bottles of rum vodka or whisky. You can let the beverage services know what you'd like stocked. There is a big closet with a safe and umbrella for use. The bed was very comfortable and the room temperature is in Celsius. Pools: by the main pool, which is massive, there is a bar to order any kind of drinks you can think of. They don't have many suggestions so bring mixed drink recipes with you. Next to this is a pizza stand to order slices or small personal pizzas. There is direct beach access from both pools on the property with plenty of umbrella covered loungers. Near the spa is an adults only infinity pool that has bar seats in the water. The loungers on this side do not have covers so you will be in the sun. The entertainment team stays by the main pool and always had some fun games and activities for guest to take part in. Dining: there are five restaurants on site. There's a buffet for breakfast, lunch and dinner, another restaurant by main pool for same meal options. There's also an Italian restaurant, steak house and oriental restaurant. All had great food options. I'd definitely stay at this resort again. The staff was great especially Julien, Edwin and Edgar. Mitilde kept our drinks coming when we lounged by the pool. read more

This hotel was very nice! I forgot the person at the front desk, but he was super helpful. It took us a while to Check in though. We ended up upgrading our room, from a standard room, to one of the villas. Ocean front. Had great perks! Unlimited mini bars, 24 hour room service! & our very own butler. Lol On the day of my birthday they brought a cake, a bottle of champagne and left a banner on my door that says happy birthday! Our stay was very nice. The buffet, was ok. The food wasn't bad, it just got repetitive, eating the same thing, over and over. Some nights, they did Italian, and you can make your own pasta. So that was a plus. They have 3 other restaurant, where you have to make Reservations. We only tried their Italian and Asian restaurant. The food was pretty good for both restaurant we tried. The service there was great too. The dates we were here were September 18 to 23. It was super chill, and relax. Very hot during the day, but it would randomly storm at night. Very quiet too, but I realized that this hotel was more family oriented. Didn't see much young kids. read more

Park Royal Golden - Hotels Near Me - Cancún, ROO

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First time in Cancun & it was awesome!!!!!!! I've stayed at a few all inclusive resorts but this was the first time I had a personal butler on the beach. He gave me his number so I could text him my drink requests. Even texted me the next day when he was on shift to see if we needed anything. The food was good. My sister is vegan and they had enough food options even for her. We ate at the Asian & Mexican restaurants for dinner two nights we were there. You have to make reservations for all of their restaurants on the resort. read more

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Arrived for checkin from a HotelsTonight booking, zero record of my booking with this hotel in their system upon first arrival. Even after seeing my receipt they really provided no help at all. I'll be back she says. Leaving me at the counter clueless. Place is like a cruise ship, you'll figure out what I mean if you stay here. Finally she comes back and says the booking is for one person. Although all HotelsTonight rooms come with two person capacity. After great apologies from HotelsTonight I cancel the problematic booking. The lady with blonde hair and glasses, with a forgettable name shouldn't be in hospitality. The manager too was missing, he or she never showed their face. Pathetic place. Zero hospitality. read more

I think some of the bad reviews are from Park Royal and people confuse the two. We stayed in a room with the plunge pool and the view was amazing! We were in the middle so we could see everything! The employees are amazing! If you tip.. don't come to Cancun to an all inclusive resort and not tip!!! We probably spent $400 in tips just between my husband and I and that's not including the couple that we went with! And we were treated great! We even managed to skip the 90 min tour even after we said we would do it. Just say no or just tell them no right before your app time and let them keep the money as a tip. I knocked off one star because of the food, they try too hard to give us food they think we will like instead of giving us food that we came there for, I want made from scratch Mexican food like their mama makes! I would've much rather went home and ate dinner with our bartender than to be served their take on Italian and Asian food, sams club nachos? Pizza?? No! That's not what I want! Don't exchange pesos before you go, the exchange rate as of now is awful in the US! We did not exchange but did after we arrived and we almost got double what we would've in the states! read more

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For my 3rd trip to Cancun, I stayed at the grand park royal for 4 nights and 5 days. For my first trip, I was at ME by Melia and my second was spent at Paradisus (also by Melia). Check In: Upon arrival to grand park royal, around 2:00 pm we went to reception and provided our information- they told us that they could not find our reservation (first and last name was switched for some reason). No drinks or hot towels were offered and we waited for 40 minutes until they found our information (which honestly should not have been that difficult). Around 2:45 they told us to check back in another 30-40 minutes because they did not know when our room would be ready (check in time is at 3 pm). We endured the wait along with the 40 minute pitch from someone on the staff asking us to attend the vacation club presentation (which we went to the following morning). They did not provide bracelets for us to enjoy the amenities as we waited for our room to open up. Service: Could definitely be better. I made sure to tip for all the service we received but did not enjoy the ambience. At other resorts, you are always greeted with a smile and a friendly face. The staff at this resort was rather standoffish and not willing to accommodate. On multiple occasions we were not given the seats requested (even though no one was sitting there), and had to wait a very long time for a waiter to come and take our drink order at the buffet. On our last day, we were seated and came back to other people having breakfast at our table and held our plates full of food in hand. Bali beds/cabanas are only for vacation member use-- I don't mind paying a little bit extra to reserve a bed but did not even have the choice! Room: Housekeeping was great but the beds are rather uncomfortable and the pillows are too hard. The towels also feel very starchy and do not even live to hotel standard Food: If you're a foodie, don't stay here. There's very limited restaurants and they make it so that you have to eat dinner at the buffet on your first night. (Restaurant reservations close at 2 pm and check in is at 3). The buffet is mediocre at best, not many options. Overall: I liked the size of the resort, it's homey and not too large so you won't get lost or be out of breath by the time you get to the pool. The bars did not have tajin Mexican salt (which was a surprise to me). There is no place to party for young adults besides a small lounge that is not advertised. It was also our anniversary which my husband mentioned to them but nothing additional was done (even though they asked if we're celebrating something special on multiple occasions). I do believe all of this would have been fine if the service was better. It seems that they cater more towards European/white people and need to get better at being INCLUSIVE. read more

This hotel was great! It is not a five star hotel so we did not go in judging it as such which is why I think we had a great time. We just got back from our stay June 2nd to the 6th and I honestly feel it was the best time to go. Spring break trips were over and summer vacations had just barely started so we had no problem not making reservations and finding great seats at any of the restaurants or finding chairs at the pool or beach. Favorite things about the resort: -Every single worker there was so nice and helpful even the gardening staff! -The roof top bar with our bartender Juan (for short) was our favorite spot to hit and look over the lagoon and city after a long day of sitting by the beach or pool. -The hibachi grill at the oriental restaurant was so good and a really cool experience! -Drinks, drinks and more drinks! A couple reviews say the drinks were watered down and I have to say I disagree because I watched them make every single one. Some drinks are not made to get you drunk and if that's what you're going for then take shots! They have an amazing shot called the Sexy Alligator and let me tell you it was delicious! By tipping the bartenders at least a dollar or two per drink(s) they'll remember you and make sure you are well taken care of. Our pool bartender Gambino was always super thoughtful and always asked what we did everyday. -Excursion time! Through the hotel we were able to book an excursion to go and see Mexico. For a $137 each we were able to visit the ruins of Tulum, swim in a cenote which is a fresh water pool (best experience of the whole trip), swim with sea turtles along with transportation and lunch at an authentic Mexican restaurant! It was an absolutely wonderful time. Keep in mind it is a long car ride from the resort but it was so worth it! Cons: -the food was okay it was never to the point where it was inedible but I was really looking forward to trying some authentic Mexican food. This hotel was great and I would love to come back and maybe try a swim out suite next time! - This was out of the resorts control but the amount of seaweed was crazy and made it hard to swim in the ocean. read more

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Definitely would stay here again! The resort was amazing and beautiful, it had its own private beach and it was so clean! The pools were clean and big. SUPER COLD and the music they had playing was just the right volume and really fit the atmosphere. The staff was so nice and amazing, they were just so happy it made every meal we had great! (Look for Ivan!) I did not get to try the foods from the a la carte restaurants but the buffet was just alright, but resorts like these, I don't expect amazing foods from the buffet since they are catering so many people at once. The Mexican night on Saturday was the best though! Tacos and Don Julio shots! YES! The drinks are pretty weak overall, you might want to ask for double shots in each drink if you really want to make the drinks worth it. The liquor selections the have are just okay, but it does the job. I wish they had better tequila selections since we were in Mexico but that did not change my experience. The rooms were pretty nice, the views are amazing. I was not a fan of the restroom set we had, it was kind of weird.... Other than that, my family and I had an overall amazing time at this resort. We were not too disappointed, we had a great thanksgiving break! oh warning. the FREE WIFI. sucks... it was so slow, it was like you aren't using it at all. We did not want to upgrade to premium because we thought $30 per device was too much, but splurge if you must, I can't tell if its any better. read more

Park Royal Golden - Hotels Near Me - Cancún, ROO

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Yeah , no . Never again. Pro: 1. Friendly Staff 2. Awesome Cleaning Staff 3. Balcony view was amazing Cons: 1. Must make reservation in person between 9am-2Pm if you want to eat at the Oriental , Steak (Extra Surcharge), or Italian restaurants. If not, you have to settle for the sub-par buffet. 2. You can only order room service once in a 24hr period. We tried to order something at 10:30PM and were told that we couldn't because we had already ordered at 2AM. 3. The hot tub is more like a luke-warm tub . The bubble jets don't work and it's small as hell. 4. The drinks are TRASH. My girlies and I drank all day and all night and didn't get drunk at all. They must've watered down the liquor bottles. 5. There's no excursions on the resort . Jessica ( Expedia expert ) forgot to mention to us that our ATV Excursion was an HOUR drive away from the hotel . We were offered a bottle of water and some chips and salsa after driving for an hour and waiting on the beach for an additional 30 minutes to do our 1 hr ATV activity. Then we waited another 30 minutes to be placed on a van with a bunch of people (the ride back was close to 2 hours with all of the stops). 6. There's like 10 chairs on the actual beach , so good luck . 7. Maybe I missed it, but where tf is the spa?! It says luxury in the name and I don't see anything luxury about this resort. Yeah . I'm completely underwhelmed . No thank you. read more

We really enjoyed the help of Erick who checked us check in and took such good care of us, giving us a beautiful room and going above and beyond by making phone calls (for transportation to the airport). We also greatly appreciated Higenio, from El Jardin, who gave us incredible service and was just so friendly and kind every time we saw him. The only reason this Resort does not get 5 stars is because when we tried to make reservations for the restaurants, they were all booked up. We could not eat at their fancier restaurants, and it just seems odd because this is supposed to be an all-inclusive resort. read more

Convenient hotel located in hotel seven zone, service was slow and impatient, front desk people don't speak good English. read more

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I wavered my cursor over the 3 and 4 star rating for about a minute. Truth is, it's probably the epitome of a 3.5! I chose this resort to bring ten girls for my best friend's bachelorette party. We wanted a decent all-inclusive in Cancun that was reasonably priced, so ended up at Grand Park Royal after endless internet searches. When all is said and done, everyone had a great time. As someone who has had a lot of experience vacationing at all-inclusive resorts, I had just a few (ok, maybe more than a few) gripes. The great: Our room had a beautiful ocean view on the fourth floor. The bed was giant, the minibar was stocked with sodas, water and beer, and the rain shower was heavenly. There was a giant TV and the free wifi reached us fine! Also going into this "great" category is the option of having two pools plus the beautiful ocean. We were pretty entertained all day. The good: For the most part, service was pleasant, especially at the bars and inside the buffet restaurant. The food was ok, with the buffet probably being our favorite, but the Pizza Corner was also a hit! If we were there any more than three nights, I would have definitely needed to venture off property for a really satisfying bite. Drinks were always readily available at one of the two outside bars, inside the lobby, or on the rooftop bar in the evening. They seemed super watered down unless you asked for the premium liquor so... Do that! The ugly: I was really happy they upgraded our room complimentary, but I thought it was sketchy how they asked us if we wanted to pay for it, then proceeded to do it anyways after we declined. Later on when more friends came, they were automatically upgraded due to occupancy. Again, nice, but would've been better to be given it from the get go and not play games. On top of that, I had issues with the dinner reservations. No one told me I could reserve multiple days in advance so I went down every morning at 9:00 am and had very little options. Also, I had a group of ten and for no reason that made sense, they would never let us sit together unless we ate at the buffet for dinner, always splitting us up into 6 and 4 which isn't ideal for a bachelorette. Finally, the TOWEL CARDS. You are given one towel at check in and have to keep it throughout your stay. If you lose it, you're charged $25. It was stressful and annoying to be able to only have one towel each day. tl;dr Everyone told me I did a great job at picking this hotel and I'm going to believe they weren't lying to me. If you're expecting luxury, go elsewhere. If you just want to kick back with a few drinks for a couple days with friends or family in Cancun, this place should do the trick. Will I be back? Probably not. read more

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Surprised after reading negative reviews as everything was great for us. Really only improvement would be better light above sink as too dark to shave or put on make up. Service was beyond awesome. Claudia take care of the kids so you can play. She does a great job and kids have so many activities. All waiters and staff super friendly and helpful. Bar waiters had my drinks ready every time I approached! Food was good and did not get any bad tummy. The buffet always had something for me and I am very picky. Fruit was so fresh! A few tips Ask for sixth floor or above for best view. Ask for bacon in buffet as they don't put it out Find a pink shirt staff and ask them anything such as diving scooters or even local doctors. Humerto was our man all week and was so helpful Eat lunch at Caribbean cafe, no res needed. Make dinner reservations 12-3 at sports bar. See a show. Performers are top notch and very entertaining. Bring your snake gear, lots to see. Bring pants and shoes or you cannot get in restaurant All inclusive was only 60 a day! Yes I would go back! Took off star for old bed and sink light, otherwise a great trip. read more

Park Royal Golden - Hotels Near Me - Cancún, ROO

Our stay was basically horrific. They took us to a "90 minute" presentation that took over 3 hours, trying to sell us a membership when we said no REPEATEDLY. They would not let us leave and basically harassed us. Then we booked a tour through the hotel and they told us water, juice, and tea was included and it wasn't. They also said everywhere would take credit card, and they did not. So we went all day outside in 100° heat with NO DRINKS OR WATER. I got severely dehydrated and almost landed in the hospital. Then they called us at 6:20am to tell us our 6:30 transfer was here even though our transfer was scheduled for 7:30. The transfer then left us and we were forced to pay for a taxi ON TOP of the $150 we paid for our transfer. Plus tips. On our first day while we were at a 3 hour presentation we missed the dining reservations and had to go back repeatedly to get reservations ON MY BIRTHDAY. Even though we did EXACTLY what the concierge, Angel Tec told us to do. We followed all the directions we were given and got screwed over repeatedly. we ended up spending $400 more than what we should have due to the lies of the staff here. When I tried to voice my concerns at checkout I was interrupted and told that it was not anyone there's fault. Not even compassionate enough to hear me out on a trip we spent way too much on for terrible quality. Not to mention for several days our room smelled terribly of spray paint and we waited for hours for our soda at the buffet after we went on the tour that provided no drinks. Everything we booked ended up being a disaster. read more

Absolutely Fantastic . . . Will Definitely Come Back We had a party of 10 and amazingly none of the 10 of us had any real complaints. One of the happiest most accommodating staffs EVER. The Westin staff (we have a Westin Kaanapali Timeshare) could take a few tips from them. Check in was easy and great to work with, buffet was really good on some days and ok on others but had a decent selection. The Japanese and Italian Restaurants were AWESOME and service was impeccable. The taco bar was a favorite for EVERYONE! Rooms were great, clean, minifridge stocked every morning which was nice (2 beers, 6 or 8 sodas, 4 water bottles & coffee), house keeping was excellent and all of our rooms had nice balconies with ocean and resort views. Room service (free once a day) was very nice, reasonably fast and food was tasty. Only real negative for me was the bed was a bit hard but others in our group LOVED the beds. One of the cheapest trips my wife and I have taken in the last 10 years and were actually pleasantly surprised. The entire staff on a scale of 1 to 10 was an easy 9.5 and maybe a 10. read more

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