I have a friend who runs a small business, and his philosophy is that he wants people to feel good when they pay him. Paying Ultra Clean felt like being robbed. The total of their services was to send a twenty-year-old kid to plug in a dehumidifier and do a few asbestos tests. The price? A cool $2,300. After digging into their invoice, it was clear that Ultra Clean over-billed me on multiple line-items. Their own evidence shows they did under two hours of labor, but I was billed for 3.5. Photos show their workers didn't use PPE, but I was billed for PPE. They billed me for two hours of "coordination", a number that defies belief when physical labor topped out at two hours. They added two fees that totaled $600 without any real justification. When I asked Ultra Clean to explain their billing, they told me to ask ChatGPT. After a week's worth of back and forth, they hit me with this gem: "These are not inflated prices, these are industry standard line items." To which I say, the lady doth protest too much, methinks. Cherry on top: Ultra Clean quoted me $15K to do the repair on my home. I declined. A second company completed the work for $2,700. When I pushed back on the billing discrepancies, their ambulance-chaser of a lawyer filed a lien on my property and threatened foreclosure. Once it hit that point, paying Ultra Clean was simply cheaper than fighting them. Which seems to be their actual business model. If you search Minnesota court records, you can see that they're doing this sort of thing almost weekly. They've had multiple lawsuits against them. They've changed their business' name a couple times too, and each one has the same reputation for terrible service and billing practices. And their scummy billing practices don't stop just because you've paid them. After everything, Ultra Clean tried to get me to fork over another $1K in legal fees. I didn't--they had filed the lien before the invoice was even due. Apparently they know their way around the legal system but struggle with a calendar. All said and done, I would've rather been robbed. At least then I would've gotten exactly the treatment I expected. read more

They no-call, no-showed our appointment today after already being difficult to work with and get details or answers from. Very unprofessional; do not recommend. read more

Stay Away!!! Check BBB reviews and complaints! My brother passed away at my home in April 2025 and I regretfully used Ultra Clean for hazardous clean up after Deb seemed very kind and sympathetic to my loss. After the contract was signed it was a night a day difference, the owners charged $8k for cleaning a bathroom and kitchen, turned so rude through the insurance process and only added pain and agony through the loss of a family member. They were threatening in nature and began a lien on my home. Even after being paid in full they continue to harass us and invoice us for additional fees. Please check BBB reviews and stay far away from this predatory company...only seeing insurance dollar signs and won't hesitate to make your life hell and try to get your house foreclosed in the process!!! read more

Robert came to my house to test for what I thought was a mold issue. Turns out no mold. He did advise that we had a humidity problem in our attic space and made recommendations on how to resolve. No charge for the visit and Robert was professional, courteous, and extremely helpful. read more

I was treated so poorly by Debra. As soon as she heard me say that I speak Spanish, she told me: "I'm not interested. I'm not playing games" and hung up. I was so confused and wondered if she was talking to the children around her. I called again and she hung up. Racism at its best! I do not support racism and anti-immigrants and believe all people should be treated equally. If you feel the same, find a different provider. read more

Not trust worthy or transparent with what they say they will do. Stay clear!! Stay clear!! STAY CLEAR!! read more

Wish I would have read the reviews and done some second opinion searching before working with them. Hindsight I was completely ripped off. This company is only out for the money- and not in a solid business type of way. I ended up filing a home owner's insurance claim to help cover the insane cost of their work (which I later found out was WAY more than they should have done) and my insurance couldn't get them to submit their documentation, didn't return calls, and wasn't responding when the insurance needed them to support the work they completed. But when it was time for them to get paid, I get a nasty call from the owner stating I need to have the insurance overnight the check. Never again will I let an emergent situation stop me from doing my due diligence about reading into a company before working with them. This situation will haunt me for years to come. I feel robbed and taken advantage of when they knew we were already in a horrible situation. read more

I had a water damage in my basement and I called this company and talked to Deborah. She was very sweet on a first call. I wish I could have checked their reviews online. That was my biggest mistake! I had a worst experience with them. They billed more than it should have been for the resotration cost. I would say fraudulent insurnace claim. The money I got approved and received from insurance was for both restoration and repair, but they used all the money only for restoration without my knowlege. I would stay and run away from this company. When I complaint to Deborah, she totally changed as if she is talking to me first time, she also threaten me to put lien on my property. Very unprofessional and fraud people. read more

Ultra Clean is a nightmare company. I wish we would not have been in an emergency situation when we trusted them with our issue, we would have read all the other reviews of home owners going through what we are now. They came out to look at our situation and ended up doing further damage to our home. We did not go with them due to the required asbestos test they insisted we needed to our newer home (which we found out was a lie). They then refused to submit the claim for their day's work to our insurance company, while we were waiting for their invoice, we received a letter stating they were applying to put a lien on our home...this is actually how received our invoice from them. The cost was over TWICE the amount that the company we went with charged us, now I understand why they would not submit to our insurance. Deb and Bob (the owners) actually threatened us when we called to ask them to submit their claim to insurance. Please learn from our misfortune. read more

Submitted a fraudulent insurance claim. Refused to answer calls or come out. Owner lies and completes fake mold tests to hide it. Please please run away. read more

this company is horrible starting with deborah everything about them is a scam they always trying to find ways to get more money from someone or the insurance company their communication sucks they are some real scammers they kept trying to bill me and my insurance for extra stuff plus stuff that they didn't do they were mad cause I didn't want them finishing the job when they get a job they are so friendly soon as they do something wrong and you call them out on it they start being disrespectful and rude and trying to add more and more fees and they thought they were gon do that with my state farm agent but it didn't work he let them know oh no that's not what we agreed on then they changed the price they are horrible don't ever use them Bob will say a bunch of stuff is wrong when it's not just to get more money from the insurance company they are SCAMMERS they had my stuff for 6 months and didn't want to give me my stuff back so they can keep adding charges read more

Ultra Clean Service Corp is a SCAM. Deborah, the owner, called me and acted so sincere initially when I had a toilet overflow and many thousands of water damage in my house. Her team was quick to remediate the damage. As soon as they got a hold of my insurance money (over $20k), they sent unlicensed subcontractors that left my home unlocked, took weeks to do nothing but sheet rock and paint, all the while I had bathrooms that were gutted leaving my house unlivable, she and her project manager blew me off, entered my home without permission after they were fired, and eventually blocked my emails while trying to resolve things. Now I have to take them to court to get my insurance money back, while paying for another contractor to finish the job who found they damaged existing tile, hid wires in my ceiling, left mud on my garage floor and were all around sloppy. Save yourself the trouble and avoid this company! read more

unprofessional. money hungry. I can't tell you how awful my experience was. RUN FROM THIS COMPANY AND OWNER. Owner is desperate for money and is very unkind. Please review ACCURATE reviews that are not written by friends, family etc read more

I love these guys. They are super helpful and genuinely care about helping you and helping to save you some money too. I will use their service again if I have another water/mold issue in my home. read more

This company is the best. Deborah was so generous and helpful with her time. My job was a little on the small side and while she didn't directly work on the problem she spent what probably totaled a few hours talking me through how to take care of the small amount of mold myself. She even loaned me some equipment to help me out. I am grateful for their assistance and Deborah's assistance. If I ever need their help for a larger problem they'll be the first place I call. read more

Did a free estimate on an air conditioner problem and was honest about situation. Didn't need major work done and was helpful with the evaluation. read more

Debra and her team were awesome. Very professional and great communication. Highly recommend!

Deborah, the president, was just wonderful in holding our hand through a sewage backup water event as well as guiding us to choose a good carpet on our budget. She made sure we were comfortable with the carpet we chose, took the necessary precautions for making our house a healthy space for my two young children, and went above and beyond to talk more details and connect us with a variety of professionals, like an installer and septic professional, throughout the process. read more

I contacted Deborah for a mold issue we had discovered in our kitchen. She was very methodical and logical in her approach how to handle it. She also went out of her way to line up several contractors to help us replace the affected area. In this business, it's hard to find anyone who is willing to give their time to hear you and listen to your concerns but she was a light at the end of the tunnel. I highly recommend Deborah and the company! read more

I was assigned to work with Deborah and Ultra Clean Service Corp to rectify a basement flood caused by improperly installed appliances. If you are ever assigned (or recommended) Deborah, RUN! DO NOT WALK, RUN AWAY! Deborah is a fast talker, who does not like to provide written documentation. She laid out an "action plan" for my property without ever visiting the site - tried to push carpet on me as a replacement material for a utility room. She never provided a scope of work or contract to me or anyone else handling the remediation work. Her technician cancelled his appointment with me multiple times throughout a week, only to show up, "work" for 3 minutes and then leave my property without discussing the process/what he did. She needlessly delayed my project for a week to bring me flooring samples - only to bring me floating floors (which she tried to say were not floating floors - after we all agreed that I did not want a floating floor material), and materials that would not work for my application. To add insult to the matter, she admitted that over the course of the week, she only stopped at one Menards - not even a flooring store! In the end, due to catching her in multiple lies, half truths, and unprofessionalism, I demanded that she and her team be removed from my project and have the repairs run through insurance who provided me with a licensed, bonded, and reputable contractor. read more

Ultra Clean Service Corp is a HORRIBLE company to do business with. In May, I had flood damage due to a toilet malfunction. I called Ultra Clean to mitigate the damage. Initially, I had no problem communicating with Deborah, who claims to be the owner of the company. She sent Mark B., her Operations Manager to my house the very next day. Mark seemed honest and trustworthy when he came to assess the damage, until I paid the company $2500 for the clean-up. Mark no longer answers his phone, voicemail, or text messages. I was able to communicate with Deborah for a few weeks until I decided not to go with her subcontractor for the repairs. She is no longer answering her phone, voicemail, or text messages. Do not believe their website when they say they are available 24/7. THEY WILL IGNORE YOU ONCE THEY GET YOUR MONEY! My kitchen and dining room has no ceiling, my bathroom has no flooring, my hallway carpet is cutup, and they left 12 large garbage bags of debris on my driveway. My repeated requests for an official invoice to submit to my insurance company, debris removal, and a refund of a portion of my deductible has continued to be ignored. If you are looking to hire someone to clean up your water damage or mold remediation, LOOK ELSEWHERE because this company will happily take your money, leave the job unfinished, not provide proper written documentation, and stop all communication with you. read more