My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.

Really good and convenient car wash. It does a good job keeping my Subaru clean year around…read more.. especially in winter. I have a monthly contract that allows me to get as many washes as I want any time I want for $19.95/mon. It's a great deal. Pays for itself with only 2 washes. They do use brushes though, so I wouldn't take a car with special paint through. But average, everyday, grocery getters are fine. Plus, they have free vacuums for the interior.

Awesome car wash with spectacular customer service! Monthly…read moreplans are good value and discounted for healthcare & first responders. Jumped ship at the sub par place near me and went with the best in town!

Showed up late in the day a few months ago and ordered the managers special interior and exterior…read morebut they were short handed so they weren't able to do the interior. Manager ran me through the wash and wrote a note on my receipt to give me the managers special when I came back. Life got busy and I didn't make it back until today but they still honored the managers note. Got my business for as long as I live in the area.

Came here randomly and it was quite busy for a 1pm Monday. One positive is that they have people…read morethere to wipe your windshields as you're coming out of the wash which is pretty cool. A basic wash only for $11 and there's also free self vacuuming. They also offer premium services where they do a full clean inside and outside of your car for a reasonable price. Would come here again if I'm in the area again!

spots of dirty areas on rear of car and dirt on windows and rear of car. paying for extreme wash,…read morenoticed some brushes not working and wheels never cleaned or shine added, very disappointed with the poor maintenance at the car wash, NOT GETTING WHAT YOU PAY FOR. BETTER OFF GOING TO MADISON AND HAVING BREAKFAST AT MARYS DINE than going to Classic wash next door where everything works.

Have been a monthly wash member since the opening. Have to say the overall quality of washes are…read morefalling fast. First, for the past three weeks one of the main brushes, passenger side is broken and car doesn't get cleaned. Would be nice if a notice that there is a back order on the part was posted so users could decide to, or not use wash. Feel I'm not getting my money's worth now. Second, the people who finish off the drying of windows, mirrors, etc, are terrible. They don''t look to see if they missed or got all spots. Doesn't seem like a hard thing to do to give quality service, especially with more wash place options in Mentor. Classic, best if you get your act together before people start going elsewhere, like me.

Love their vacuums there their employees were so polite. I just had a great time washing my car.read more

My car came out clean! Much better than a laser wash. Much better than gas station washes or even…read morecertain car dealership washes I've tried (Metro Lexus). There was a long, long line when I went, but with three self-payment terminals the line consistently moved. The terminals were super easy to use and take credit card. There was a staff person to direct you into the wash which I think is important and is one reason I never use unattended gas station car washes - I don't trust myself to not mess up my tire when lining up with the track that pulls your car through. So that was a plus and the staff person sprayed down the rear of the car with a power washer hose. There are a lot of add ons on the car wash offers when you buy a single wash. For example, I chose the 2nd level wash ($13) because compared to the lowest level wash ($10) the 2nd level included bottom cleaning. However as I was checking out I was prompted to pay an additional $2 for a higher pressure bottom cleaning. Usually, I'm all for upsells, but in this case I think it undermines the wash. I would much rather just pay $15 than $13 plus $2. When would I ever want half as good a job done on my car? I love the idea of a membership, and the prices of those here are fair in my opinion. The only thing that kept me from giving a 4 and from signing up for a membership was that the blow dryers as usual did not do a 100% perfect job. If there was just a staff person to dry that would be perfect and I'd sign up for a membership for sure. In the summer, not a huge issue to pull off to the side and do it yourself, but in the winter...

First off, I'm EXTREMELY picky when it comes to car washing. I tend to spend hours washing my own…read morecar. However, when weather or time is not permitting this is my go to place. Everything here is all hand wash! An exterior wash is $10 or $12.50 if you want the carpets vacuumed as well (they'll also hose down your mats if they are rubber/plastic). At first, this place may seem a bit intimidating because of its location and look. You pull into a narrow drive way where you can get the interior vacuumed or immediately turn into the rinsing area. Someone will hose down your car with a pressure washer and pre-soak your wheels with a cleaner (I don't know what these guys use, but it seems to clean better than my $16 bottle cleaners!). Once rinsed, you pull inside for a wash. Two guys wash the car with warm soapy water. They work quickly and are pretty good with attention to detail. Once the car has been cleaned, it goes through a gentle rinse. You'd then pull the car out for drying. Typically 3 or 4 guys would dry the car with towels. There's a pretty cool vintage towel dryer/ringer that they use. They can also clean the inside glass but you may see over spray on your seats or dash. This all takes about 15-20 minutes and you'll come out with a rather clean car without the harmful damages of a machine car wash!

We have a large pick up truck with a 6" lift and their bay was good on clearance unlike many other…read morelocal ones. The guys were friendly, very thorough and did a great job! Truly a full hand wash facility! Will definitely be back!