I had 3 monthly memberships for myself, my husband and my son since 2022 at the Valley Stream location. Staff, wonderful, friendly, helpful when needed.
My reason for giving this business 1 star is this: In March of this year the gas cap on my 2022 BMW was completely ripped off, it is located on the passenger side of the car. I emailed Adam Ascher, the owner, and after several nasty email exchanges (nasty on his part) and my husband (also a business owner on LI) having to get involved, did he agree to replace the cap (I still had to take it to the body shop to have it painted which was not covered by him) however he still refused to acknowledge that his equipment was the cause of this incident and in need of maintenance, instead, he insisted I must've left the gas cap open after getting gas - which was not true because my tank was almost on empty - pictures provided to him as proof as well as a gas receipt from 2 weeks prior proving I had not filled up since then. He refused to send me a video clip of my car going through the wash that day which could've/would've proved my cap was open (according to him) when I went through the wash because it was not just as I indicated to him.
Fast forward to this past Thursday, Sept. 5th, my son took his 2022 BMW to get washed and the equipment ripped off his passenger side mirror. Once again, emailed Adam, sent photos and his responding email and resolution to this issue was to "permanently ban all three of us" from the car wash and revoke our memberships, which little did he know, he did us a favor because we were planning on doing that anyway.
Point here is this, as a business owner, this man refuses to take responsibility and acknowledge that machines break down and things happen and instead he deflects all issues back on YOU, the paying customer by insisting that "your car is old, your parts are old, your gas cap was already opened, your license plate wasn't screwed in tight enough which caused it rip off, your mirror was already broken before you came through the wash" although other people (read their reviews and view their pictures) including myself have emailed him proof of before and after pictures proving none of what he said was true.
He is never on-site or available to reach by phone, he instead prefers hide and respond with nasty emails which again is not the right way to handle things. It's as if he feels that he has enough customers with several car wash businesses so losing two or three is not an issue, although those two or three who may have recommended other family and friends who have memberships, now turn into ten or twenty customers which puts a dent in his business and hits his pockets.
My thoughts on this and I've done some research (as anyone reading this should do as well), is that he is aware that the customer base at the Valley Stream location is mostly people of color - who do not matter to him, because of the Google responses from him regarding their legitimate complaints, however, you'll notice completely responses from him when replying to customers from his other LI locations where his customer base is of a completely different race and background.
Sad part is this is the staff is wonderful, the idea of a quick wash is great, decent prices, however the OWNER is the one with the problem when there is an issue with your car. There are plenty of ways to handle issues of damages done to a client's car when it is proven via his many cameras - as opposed to deflecting and defending himself and ultimately, losing your customers for simply making him aware of what happened at HIS business.
Him cancelling our memberships was a blessing, I prefer to spend my money at a place who respects my family and me.
So, to those of you who don't know you've been warned. Find another place to wash your car before it is damaged. read more
