If zero stars were an option, that's what Kim's Wig Botik would get…read more
My friend is going through chemo and losing her hair. We went to this store to try on wigs. She found what we were told was a dyable wig for $795. The color is far too dark for her, so she made the purchase based on their statement that it could be lightened. Jesse, the woman who sold the wig, said the wig could be dyed there or by a stylist. My friend has curly hair, and finding a wig for her has been a challenge.
It turns out that the wig could not be dyed by a stylist. So we brought it back requesting a refund (and yes, I understand that they have a sign that says no refunds or exchanges; however, this was a purchase made on a false promise).
My friend agreed to let them try to color it there for a very expensive price. The colorist did dye a small portion but then texted to say that while she was able to lighten that section, she would not dye the whole wig because she was afraid of the curl loosening. She glibly wrote that the wig was dried up front, waiting for pick up.
We went to the store, but the manager was not there. The woman who sold the wig lied about what she told us. The conversation got heated, and we agreed to come back when the manager was there.
We returned to the store last Saturday and met with the manager, Anna. She said she would make an exception and exchange the wig. Unfortunately, there were no other options in the inventory. My friend agreed that she would let them dye the whole wig, risking the curl.
That's when they said they would not dye it because she was "too picky." "Too picky" because she chose a wig that she was told was dyable, and now they would not dye it? That makes zero sense. Then, the manager switched it to her being "harsh" in her requests. She was dismissive and clearly did not care about how she treated a customer. She refused to provide a refund.
We left with the unwearable wig, $795, and made multiple trips to the store in hopes of finding a workable solution. They rudely refused.
The manager and employees are deceitful, saying whatever will get them the sale, lying, switching stories, and giving customers the run-around. I am disgusted by the way they conduct business, especially as they are selling to people who really need an honest option and help. Please save yourself time, money, and energy, and do not purchase from them.
In reading other reviews, we are not the only ones who they have taken advantage of. It's a shame this store is still in business. We have been to multiple other shops that are honest about their products, at Kim's Wig Botik - buyer beware.
I am sickened at how they treated my friend--as if she was not going through enough. If this review keeps others from shopping there, then taking the time to share will be beneficial.
