I wish I could give this place zero stars. Terrible service, Tim is a crook, he charged me waayyy more than the regular guy I go to. Save your time and money and go to a reputable collision repair shop. read more

This is a terrible place to do business. The owner of this business is a complete pig along with the people that hangs out at his business. My wife and I have a 2006 Mustang GT (newly bought for us in the Spring of 2015). We went in to get the quarter panels on the inside of the doors fixed. The vinyl was coming off the foam inside (glue was dissolving). We mentioned that we were going to get all the paint dings fixed in the Spring of 2016 with him based on a personal recommendation. When we got the bill, we were charged for the doors (which was expected) and a couple of dings that were fixed. The bill ended up being over $250 more than expected. We paid the bill just to get the vehicle back and then called back to complain. He does services on the vehicle that was never authorized which is against the law! When talking to him, it seemed like this was a normal practice and he claimed he didn't know he was breaking the law but "just didn't want to get sued" after I read a passage from the attorney Generals office about auto mechanics. We picked up the car at night so we couldn't inspect it because it was outside but upon getting it home, we found large scratches across the hood and on the fin of the vehicle that weren't there when it was brought in. From talking to some people in the car business, it sounded like someone dropped a towel while drying the vehicle and started to dry the vehicle with a pebble on it. We now have more work that needs to be done on the vehicle. On to the owner's character. My wife took the vehicle in and his first comment about the vehicle after finding out the make and model was, "there's nothing sexier than a girl that knows how to work a stick" and when picking up the vehicle, a guy (that doesn't work for him) said, "Nothing hotter than a girl in a mustang." Both comments are completely out of place. I wouldn't go back to this person even if the work was perfect because of these comments. I WILL NEVER RECOMMEND THIS BUSINESS TO ANYONE OR GO BACK WITH ANY VEHICLE. read more

Ultimate Auto Body was recommended to me by a friend who gets her body work done here. I had to call the shop after leaving two messages that were never returned to schedule a time to drop off my car, and when I showed up at the agreed time, Tim, the owner, showed up a short time later higher than a kite. Trusting my friend's recommendation, I left my car with him and a month later, it was finished, but I had to keep calling Ultimate and leaving messages about when it would be done, and finally contacted my insurance adjuster because they would not return my calls, and she was able to get in touch with them after several days with an update. I received a call back from Tim, the owner, only when he was frantically requesting payment for the amount my deductible was not covering as his staff was getting angry with him for not paying them. This was after he told me initially that payment would be due when the car was finished. Not only did it take them a month to fix my car, which the insurance only reimbursed me a week's worth of rental fees for, the car was not repaired properly, and when I took the vehicle in to have it "refixed," there was no one at the shop and no one answering the phone at 11 AM on a Monday, after I had confirmed with Tim that he would be there. I have since not been able to get in touch with Ultimate to have final repairs done and request their documentation for the insurance company to reimburse me the $800 for the rental car I had for a month. In fact, I have reached their business only once when a woman picked up the phone and told me she would "get to the bottom of this" and never called me back. Every other time I have left messages that were never returned. This business and its owner have provided me with the worst customer service experience I have ever had. read more