I came into this Ulta location for help matching a foundation shade. I already know the brand and product I use and only wanted a lighter shade. The associate kept insisting I use a completely different line instead of listening to what I was asking for. I explained myself multiple times, but she still pushed another brand and then suggested taking me to someone else instead of actually helping. The staff did not feel friendly or engaged, and the experience came off as lazy and dismissive. I was visiting from out of town and was honestly surprised by how unwelcoming the environment felt. The entire experience was uncomfortable, and I walked out without buying anything. I'd rather drive to my usual Ulta location in Los Angeles, where customer service is consistently better. read more

This review is being posted out of frustration and annoyance. What should've been a quick curbside pickup turned into waiting for nobody to come outside and help us. As soon as Jess pulled into a designated pickup spot, she checked in and we waited. 10min went by, one person came up after us and parked in the other spot. The person was greeted by what appeared to be someone in charge of the store, proceeded to come out and sign some papers for them. A few more minutes went by, then they proceeded to go back into the store. No greeting, no check in with us. Nothing. Jess decided to call the store and see what was happening. She spoke with an associate and they said the would be with her in a moment. All together when they finally came out, it was about 15min for a pickup order. The same girl who happened to bring out her order, was the same girl we saw looking in our direction multiple times before leaving the counter 15min later to bring our stuff to us. Her name was Asia. This experience is always the same, it's frustrating and annoying as something so simple as placing a curbside pickup order, seems to be such a hassle for them. The customer service and the sense of urgency needs to better. It seems more convenient for them for you to just go inside, cause you're gonna get ignored any other way than having it shipped. That really shouldn't be the only way to shop here. Retrain your employees to Do Better. When's the new Ulta opening up in town? Truly hope they get a better crew at the new one. read more

Unprofessional. I have been in this location a handful of times and not one time has it been a good experience. No welcome. No help at all. One time a male worker slammed the door in my face as I was walking in. Saying they are rude is an understatement. But I would like to know if there is a preference of the customers that Ulta only serves? read more

Took my daughter to get her full face makeup routine down. And Faith came through with all the right products and honest opinions to help my daughter accomplish a flawless makeup routine. I would highly recommend to ask for her when you arrive and need to try on products. read more

Ulta Beauty - Black Friday specials - Hair Salons Near Me - Visalia, California

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This store desperately needs stronger management and staff who actually care about customers. Each time I've come in, employees are clustered at the front, talking to each other instead of helping shoppers. I walked around for nearly an hour without a single offer of assistance, and when I finally checked out, I felt like I was interrupting their social time. If employees can't handle basic customer service, then management needs to step in with training or new hires. Customers shouldn't feel invisible the moment they walk in the door. Not to mention they have some of the snobbiest people working there. Rolling their eyes when people ask for help (watched 2 employees do it) read more

It seems that this location is unaware of how customer service works There are so many employees standing around just gossiping The cashiers can clearly care less that you are there This is not just my opinion it is the opinion of several of customers I've heard in there while shopping as well as many my friends and family I work retail, and I have never treated my customers the way your employees treat your customers Do better read more

Tori that was working at 11:31 am had a really disappointing experience with Tori at this Ulta. I was looking at nail polish when she came up and, in a very rude tone, said "do you need something?" I asked if the shade leaned more pink, and she quickly (and with attitude) told me "no, it's a flesh color" and walked off without trying to help further. As she left, she also assumed I had been testing the polish and said, "just so you know, you can't try it on -- if you do, tell me because I have to damage it out." Her entire demeanor was unfriendly no smile, no effort to assist, just dismissive and unpleasant. I even tried asking her another product question later and she still acted like she didn't want to help. Customer service matters, and this was enough for me to decide I won't be coming back to this location. read more

Thanks to Anise my holiday shopping was so smooth and amazing! She helped me find so many good products! Very knowledgeable l! Super sweet! Definitely will look for her when I go back into the store. read more

The employees need help with their customer service. I felt so mean girled in what should have been a fun expierence. I understand there are different kiosks inside but they dont have to be rude and pretend they have no idea what youre talking about. The employees were standing in a circle and I felt like I was rude for asking for help. They looked so annoyed. read more

WORST EMPLOYEE WORKERS super rude for no reason I understand busu hours but there's no need to be rude

I have visited the Visalia store several times, and every time I feel unwelcome and the staff are unfriendly, particularly the people working the registers. Recently, I visited the store and had a simple return & was shocked by how uninterested & annoyed the staff appeared, including a lady who stated she was the manager. I attempted to provide feedback about the reason I was exchanging the item ( one of their products gave me a mild allergy reaction). They seemed annoyed and channeled their energy into making a simple exchange an uncomfortable and negative experience for me. I had purchased the product recently (about 2 weeks ago), had my original receipt, provided Ulta account, provided phone number, and original form of payment, yet the team INSISTED that a Driver's license or ID is required. I found this unusual and unnecessary. Next time I will likely visit the Fresno store who is much more friendly and contrary to the Visalia store, appears happy to have customers visit their store. We hope the Ulta Admin Team takes the time to coach the Visalia team to have more positive and helpful customer interactions. read more

The employees working in the Clinique section were excellent helping me. I wasn't able to continue standing and they brought me a chair and also checked out my purchase. I could not have found more wonderful caring girls. read more

the employees act like you're a burden for interrupting their gossip when you ask for help. they also love selling customers TESTER ITEMS apparently, because they don't bother to double check before they cash you out. two times now they've sold me tester items, and i didn't realize until i drove 30 minutes back home. it's better to just go to the porterville one - they're much more kinder and won't sell you used items. read more

Yesterday, I purchased items, their system approved my card, it showed as approved for the purchase. When they tried to print a receipt, rep said the translation didn't go through. I checked my bank on phone which showed the transaction as pending. My bank shows all transactions as pending 1st 24 hours. They wouldn't give me the items I bought and they wouldn't reimburse. Said I had to talk to my bank. This morning, my bank deducted the charges from my account! I went back to Ulta and was told by their supervisor that they have no control over my bank! No refund, not willing to give me the items... Terrible customer service, no situational damage control. Simply don't care, told me I needed to deal with my bank, when it was their system that charges me. Aweful read more

While visiting my husband's family in Visalia, I found myself in need of a few essential items. However, what I experienced during my visit was quite shocking. To begin with, I entered a beauty store where no one bothered to greet me. Instead, a MAC makeup artist provided me with a judgmental look. I only went in for Bumble and Bumble hair care, Dior foundation, and a moisturizer. As I was browsing, a woman named Jackie from Estée Lauder approached me and kindly offered to color match me. Initially, I declined her assistance, but she insisted, and I reluctantly agreed. Unfortunately, the shade she provided was completely wrong for me, which made her appear visibly unsettled and nervous. Meanwhile, I noticed the store manager, a dark-haired and slightly overweight lady, loudly berating one of the employees. Through their conversation, I overheard one of the makeup girls mentioning that the manager, Susie, was chastising a new hire. This whole incident took place in broad daylight, with other customers present and a line forming. It struck me that managers should exercise more caution in their communication with their team members. As a customer, I couldn't shake off the feeling of being unsafe and uncomfortable in that particular establishment. I didn't want to support such a place with my money, so I made the decision to leave and take my business to Target instead. read more

This is the nearest ulta to me and I would go here all the time just to try random new things if I was having a bad day or just for fun and "Lex" from this location ruined that for me. "Lex" followed me around the store viciously staying just a few feet away from me and STARRING at me the ENTIRE time that I shopped. It was creepy and very uncomfortable for me I didn't even want to be there anymore I got her name and left. I kept trying to think of what could have indicated I was going to steal and could not think of anything other than me being a black girl. Maybe we can try a demotion and some more discrimination and customer service training for Miss Lex. read more

These people have no make-up experience. If only we had a real store like Nordstroms. They have no clue on foundation and when applying blush made me look like a clown. Girl helping me suddenly left- prob to play on her cell phone. I'll take my chances next time and order from department store next time read more

I rarely shop at Ulta, the few times were online but I needed to be matched and went in to the local ulta in Visalia. The reps aren't friendly, unprofessional and tried to force me to sign up for rewards when I made my purchase which I declined over and over. Then when I needed to return a product, I had my receipt and they said I had to have a ph#/account. I emailed their customer service and they are just as inept. I will never shop here again. read more

The inside of this store is well organized, but be careful because all the employees at Ulta Beauty in Visalia are not helpful and often choose to be rude. read more

Im giving 3 stars for the business. Everytime I go in there is a long line with 1 register open and 5 other workers standing around chatting it up. I did manage to find a white coat named Crystal who helped us and she even directed me to the best salon employee. We were there at 615 Thursday Jan 18th. Ive spoken to other people with the same complaint. read more

If I could give this place 0 stars I definitely would. There were 2 employees on the floor offering their help to other customers but would ignore my presence. I continue to checkout and the cashier Jasmine on register 5 was extremely rude she made me feel SO uncomfortable and awkward. read more

They get a star for practicing social distancing but that is it!! This location IS THE WORST in regards to customer service because it is a joke to their employees at this location= unhelpful IF THEY TALK TO YOU!! Rude= if ATTEMPTING to return/exchange a product!! Unknowledgeable AND UNABLE to properly explain policies without acting like a COMPLETE C YOU NEXT TUESDAY = "Britney'" And oh her ATTEMP at being condescending IS AN EVEN BIGGER JOKE. So TRUST these reviews beautiful people because I didn't, ulta is better than this store represents, take the drive elsewhere or purchase on-line or maybe better yet .... FUCK THEM SHOP SEPHORA!!!! (btw- in the joke of ULTA REWARDS - I am diamond so they treat everybody like shit at this location! No I am not special but I DID spend my dollars there!) Bottom line: Stay safe & SHOP SEPHORA Oh AND PEACE OUT read more

Ulta Beauty - Hair Salons Near Me - Visalia, California

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Ewwwww!!!! This location is a joke!!!!! The only thing about this is that we were greeted right away. Once we went in we got looked at a certain way. Very uncomfortable & there was someone following us like if we were going to steal. It took a while for someone to help us. The vibes felt very uptight and uncomfortable. They advertise stuff that they don't even half. The tester for a certain brand was a laugh! Only 1 for the whole foundation. They didn't have an item that was said was there. Unfortunately I will not be coming back. Who ever is in charge of this location needs to steep it up. I wasn't the only customer who was lied to when purchasing. read more

Last year my ulta account was hacked 7 times! I had to resolution with corporate. They are not located in the United States. When I go to ulta (has become less), I now no longer provide a phone number to add points. My points were being used in the hacking ordeal. Every time- every single time I decline a phone number, they ask for a family member , or to signed up again. I declined, and then a cashier tells me if I don't use a phone number I cannot return items and if I do with a receipt that they will only give me 40% of my money back because I am not using a phone number with the company. And I flipped over the receipt and explains the returning process and nowhere Does it say that Ulta will give me 40% of my money with receipt. I called corporate and that was false statement. With declining to use a phone number, makes them so mad and rude. I am able manage purchasing things without adding my phone number for security. It's just make up.... read more

I went in this evening and Vanessa was so knowledgeable and helpful! She matched my Lancome compact to my current color, helped me find my Mac lipstick color, then introduced me to Bobbi Brown eyeshadows, and finally showed me an Nyx eyeliner pencil. It was a relief to save a few dollars on the eyeliner!! Look forward to going back and having Vanessa help me w more color combos and brands! read more

Online shopping is the way to go every time I've gone in store the associates and cashiers are so rude. Today I just needed a couple of things my cashier Annette did not even say anything to me. She instead talked to her co workers through the whole transaction and then once completed she waves my bag of items up in front of my face. I was going to use my points on today's transaction and she did not even ask if I wanted to use them. Ulta needs to do better with their customer service. Not a hello how are you or have a nice day. read more

My daughter had her make up done here yesterday for the harvest dance all of the artists at the MAC counter were amazing and so sweet to her. Her make up was done so tasteful and was perfect for a young girl who normally wears no make up. I'm so thankful for the work they did. 1000% will be coming back in the future. read more

This location is THE WORST IN CUSTOMER SERVICE. Private matters that concern the store are discussed in front of you. They are petty and rude to not only each other, but also to their customers. If they actually help you that is. They avoid you like the plague and when they do help you treat you like you are a nuance. When returning items, you are humiliated. This is what disgusts me. Every time I have a return, (mind you, I always exchange) I am humiliated about the day policy that they hold. Yes, I am aware and did i even act or state that I didn't understand? First lets review the policy from your website as it is very CLEAR. *Refund will be for full amount at 60 days. *Refund will be at lowest selling price after 90 days. - See attached snip from their website. Its quite clear. The policy is very detailed. The person at the register SEVERAL times stated its passed 60 days so..... I was confused and said, okay.... I can still return it, do as you should as i am only exchanging and am okay with the lowest selling price. She again looked at me and said wow, its been since November. Thats well over 60 days. At this point everyone is staring. The management here must have a huge turnaround as it reflects in their employees attitude and their knowledge of their policy. Why must you make a scene with returns even to your kind customers? Why the humiliation? This isnt the first time i have reported this to customer service. W hen will you provide better training? Lets discuss what you walk into.... Chatting employees that say hello to you like you are bothering them. I would rather not be greeted at all. Maybe its the drag queen makeup? I was there yesterday 3/28/2022 I purposely drive 45 minutes to avoid this store but sometimes its just not easy to do so over makeup! Ulta, do you not understand that this is harassment and should be taken seriously? Humiliation is not okay. read more

Ulta Beauty - Hair Salons Near Me - Visalia, California

Returned the OPI gel kit because it didn't fully dry. Purchased last Friday returned today with box and receipt. Cashier was nice manager came over to issue my refund then forgot to apply my reward points and my coupon. She seemed flustered so I asked her to issue me a refund and then I would make a separate purchase for the two items she said she couldn't do that because she didn't have store credit cards?! Then I replied "cancel my purchase and process my return back to my bank card which is the same as I suggested before. She did. Her name was Ebony. Won't everrrr waste my time or money returning read more

I went in there a few days ago with my mom and Jay A. was so attentive and helpful. He was very kind and had great customer service!

I purchased two cc cream kits, which came with two sample minis each for $49. I went to return one of them (cc cream) and the cashiers, Deisy and another one were so rude and made me feel as if I had stolen them because the individual products weren't scanned when I first purchased them. That's their employee's fault and somehow even if the cashier messed up, I was still charged $49 for each of them. Deisy and another cashier were mumbling things in Spanish as if I didn't understand them and speaking in loud tone when they addressed me to imply I had stolen the merchandise. I told them they how they made me feel, and Deisy's apology was insincere, especially when she said "sorry IF I made you feel that way." I'm like "it's not an IF- you did and it wasn't correct for you to drag me through making it looked like if I had stolen something." Dear Manager, train your people better. read more

I had a hair appt scheduled with Haylee. The experience was less than pleasurable from the beginning. Haylee was short with me at the desk when I was checking in. She then proceeded to tell me it would be a $30 up charge to wash, dry and then cut my hair instead of wash, cut, then dry. I have been getting my hair cut at Ulta for years now and I have never had a stylist up charge me for a dry cut. Incredibly disappointed with the service I received there and unfortunately will not be giving that salon in particular another try. read more

This was one of the worst experiences I have had at an ULTA before IN MY LIFE. I am a man who wears makeup and every time I go in here I feel extremely judged and discriminated against. I've asked the worker Kimberly for help multiple times and she always is extremely dismissive and extremely rude. The gay guy with the curly hair didn't want to help me pick my shade. If you love yourself DONT SHOP HERE! This place is filled with bad RUDE workers and disrespectful people. Never coming here again! read more

Kamya was the rudest condescending person I've ever encountered with their staff. I'd rather order online than have her "help" me again.

Talk about a hostile environment, yikes! Definitely not returning. This store needs major help on hiring educated, well mannered employees. I went in with the intention of getting color matched to purchase a Laura Mercier foundation, concealer, setting powder and brushes. I ended up purchasing $300+ worth of products but after thinking about my experience and talking to others about it I will be returning and taking my business elsewhere. Here's my experience: I asked to get color matched, she tells me they are completely out of makeup sponges so she proceeds to hand me a qtip so I could apply the foundation myself, when I asked her if she had makeup brushes she said no, she's been working there for over 4 years and still waiting for her makeup belt.... she then thinks she's done helping me as she's walking away at this point I'm just flabbergasted.. I'm thinking to myself I asked to get color matched not just get handed a qtip... She walks away... as I'm standing in front of the mirror swabbing the qtip on my skin for a color match I get approached by a gal I ask her to color match me... she has a makeup brush belt, I'm thinking to myself finally I'll be able to get color matched...... but instead she pulls out a bag full of clean MAKEUP SPONGES after the other gal said they were completely out.... I asked her if she could use her makeup brushes but she goes on to say that she only uses two and they were not cleaned..... her makeup belt had well over 10 brushes but she couldn't have used one clean one on me for a color match. My skin is flawless clean probably healthier and cleaner than the two gals that were useless to help me. For them to not use a makeup brush to color match me made me feel insecure about my skin I don't know why it was treated the way I was. No customer should be treated the way I was. Unfortunately I made the decision of returning my $300+ items and taking my business elsewhere. read more

Went in for a foundation. Really needed help on which one to buy and the color. All the employees were standing around talking with each other instead of asking anyone if they needed help. Finally someone asked my daughter if we needed anything. She took me over and tried 1 color on me and that was it. Customer service needs to be trained I guess, I'm just going to go online for my purchases instead. read more

I have tried to really like my local Ulta, but it's always out of the birthday gifts and rewards gifts for it's Rewards Members. The staff are pretty rude, usually 85% of the time and the displays are a mess. Anytime they have special promotions or products they are always "out of stock or sold out". The stock they get must literally be like 5 pieces as nothing promoted is ever found on the shelves. I think I'll just go back to Sephora. read more

I absolutely love this store. The staff is always so very helpful, friendly and professional. I especially want to recognize, Peter, Shanda and Tori as they all went above and beyond to listen to my needs and help find the right products for my type of skin. It's always an enjoyable experience when I visit the Visalia Ulta. read more

Went during the holidays there was like 10 sale representatives in the center laughing and talking seriously they get paid to chat you walk by them and they don't greet nor care to help you only 3 cashiers with a line of 20 people. read more

A great place to go if you like to support sexual harassment and abuse in the workplace. Definitely go in and get a feel for how little most (not all) but most of the employees will treat you like crap. Mostly standing around and talking and doing nothing to assist guests. And carful with some of the associates although I'm sure they only sexually harass employees and not guests but I mean? Who knows lol disgusting behavior from a majority of the management staff and most team members. read more