I never leave reviews but I figured I should this time so no one else has to go through what I did. At my 11/5/21 appointment with Juanicia I scheduled my next appointment for 12/20/21 for extension maintenance AND color. Same day of appointment, I received a cancelation text stating "can't go to the salon can you come tomorrow'. Had to reschedule for 12/23/21. That morning received a text she was running late, to come in later than my scheduled time. The overall appointment took 2 1/2 hours, all the while she took numerous breaks and complained endlessly about the salon owner because she was mad at her for using her bounty paper towels on my hair and he co-workers for allowing children in the salon etc. Was I supposed to bring my own paper towels??? And I don't think it is very professional to talk poorly about the owner of the salon that you work at! After the removal and while my hair was still full of the removal spray and sticky tape reside, she reached for the new extensions (which BTW this was only my second appointment and she had me buy another 5 sets of NEW extensions in addition to the new set that she was removing from my head so she could "take them home" and trim them??? She has room at home for all clients' items??). I had to ask her why she was not washing my hair because it was full of the adhesive tape reside and the spray, to which she replied "oh okay yeah I can wash your hair and it won't take long to dry" to which I reminded her that my hair is fine but yes it does take a long time to dry. When she was done drying my hair I had to tell her my hair was not dry. Shouldn't she know this as the beautician? She dried it a little more and said it was good (even though it was still wet) and began installing the new extensions. At this time, 2 hours had already passed. I was only wearing 5 packets of Donna Bella hair, which is not a lot, and I asked how much longer this would take to which she said another 20 minutes or so. I mean it had already been 2 hours. At this point, I asked her if she was going to color my hair with the new extensions in place and her reply was "oh, I forgot! We can do that next time". Seriously! After she put the extensions in, she continued to complain about the salon owner and how she hated the $800 chair she was given to use and had me stand up for a haircut, which was a complete disaster and completely uneven and had to fix that when I got home. The next day (12/24) I washed my hair and MULTIPLE extensions fell out! I was mortified and there was so much tape reside left in my own hair. Over the next day a few more fell out! Due to the holiday, I waited and texted Jaunicia on 12/26 WITH pictures and asked for guidance but received no response and at this point, I had to google how to remove the few remaining extensions MYSELF! On 12/28 I had still not received any response and texted again asking for a refund and asked for the extensions she took home to be returned to me. 12/28 she replied and stated she had a death in her family and would make me an appointment to come back in knowing I was in Fresno taking care of my mom due to her recent cancer diagnosis, which I reminded her of and again asked for a refund and my extensions back. Juanicia claimed she had never encountered this issue before and I told her the only thing I read online was because my hair was not completely dry and he reply was "Ok, that was the issue, I'm sorry. I'll put them back in ASAP". Again I reminded her I would be in Fresno and unable to come in and reminded her why. A week later I still have no resolution and texted her again stating her work ethic saddened me and that I would like my extensions back. Her reply was that she would leave my hair at the reception desk and would not be refunding me, since she was "accommodating" me because I was in rush. A rush? She canceled my original appointment. She was running late and had me come in later and after 2 hours of course I am going to ask how much longer is this going to take especially when I see other customers in the chair next me for the same treatment in and out and I am still sitting there. She went on to tell me it was my responsibility to tell her my hair was "tricky" to dry (which I did remind her of and this was NOT the first time she had dried my hair and she is the beautician!).. She concluded by stating I could come back in for reinstallation at no charge being this was her honest mistake. Okay so in the end, she admits she screwed up, talked horribly about the salon owner and her coworkers the whole time, took way to long, FORGOT to color my hair, knows I can't come back in and refuses to give me a refund for the $360.00 I paid her to install extensions THAT FELL OUT THE NEXT DAY! Very nice. Long story short, I would not recommend going to anyone that does not stand behind their work and all of this is verifiable in her text messages. So disappointing. read more