Ulta has become one of my go-to spots for everything beauty-related. The staff is always super helpful and friendly, and I love that I can find both drugstore and high-end products in one place. The store is usually clean and well-stocked, and if they're ever out of something, they help me order it online. Their rewards program is actually worth it too--you can earn points and use them like real money, which adds up fast. I've also gotten my eyebrows done and had a hair appointment there, and both were amazing. I always leave feeling pampered and put together. Highly recommend if you love beauty, skincare, and a good deal! read more

I usually go here but this time I had to wait forever and the hair dresser was not paying attention to the timer. Disappointed.

Asia is LOVELY. She made my visit to Ulta so special, spending quality time answering my questions and giving me a beautiful makeover for free! I will return. read more

Dismal customer service. I will no longer shop here. I was exchanging a lip gloss I purchased that was rancid. I was unable to smell the replacement due to the store being so heavily perfumed. Three sales associates and I were just inside the glass doors. They wouldn't let me crack the front door so I could smell the replacement lipgloss to make sure it too was not rancid. (Please note: This makes zero sense as I had already given them back the rancid tube they initially sold me and had already paid for it in full.). I am only in Happy Valley part time and have never been treated this way in any store (not in Hermes, Chanel, Neiman, Cartier etc.) They were so disrespectful treating me like a criminal...who would what, exactly? Steal something I already paid for? That was it. Last straw. I ended up returning the lipgloss and will not be back. They have lost my business for good this time. I will now wait to purchase the same things only at Neiman, Saks, etc. when at one of my other houses (or online if I'm in SC. ) read more

I drove an hour here (and another hour back) because I had to return a product that I didn't use yet and changed my mind about - they refunded my money. Probably only good part of my visit there. I went to go try on a foundation (which had a pump in it and was obviously open) - when one of the employees came up to me. Didn't get her name, but she had badly highlighted brown hair and a fake tan. She started to rudely lecture me about using the testers and when I asked her which shade she thought I was she said "oh it's probably this one, the one you were PLAYING with"- and continued talking to me like a child, when I am a grown woman. The coronavirus pandemic is over, and everything is open again... yet she starts explaining in detail to me how bad coronavirus is, how I'm gonna get everyone sick (while I'm wearing a mask) because I used a tester that was ALREADY OPEN ..to which I replied "I know how the disease works, I work in healthcare, however maybe you should close off your tester instead of leaving a pump in it for everyone to use". To that she just kept lecturing me and told me "you're the reason we're going to have to throw this away". After she treated me like a walking disease, I gave up at looking at that section and told her "I think I'm just going to look online". And it didn't stop there. She kept following me in the store watching me like I was going to steal something and then while she was walking right behind me said loudly to one of the other employees, "make sure you keep an eye on the cameras". Unbelievable. I will say there was one employee who was decently nice and helpful, but the rude one I encountered unfortunately ruined this visit for me. I love ulta stores. This one would have been great had it not been lacking customer service. Not worth driving an hour to- let alone 5 minutes. read more

I received a haircut from Maddy, and it is absolutely the worst haircut I have had. I do not have bangs, but she assumed I did and just started cutting me bangs. I stopped her immediately and now have the shortest little hairs surrounding my face that are too short to even pull up in ponytail. Wouldn't it be smart to ask someone about their hair before you just start cutting it? read more

I normally wouldn't ever get my hair done here, but was desperate! Against my better judgment I booked a blow out with "Brittany M" whom I might add worked closes to the counter. Upon arriving at the counter I was never acknowledged by her or the only other stylist working. I'm human and Humble and saw they were both in the MIDDLE of the heads they were doing and brushed off their lack of customer service. I was a bit early so I came back at my scheduled time 6:05 only to be told by the blonde headed stylist that Brittany was running behind and "maybe" she could take me in 10-15 minutes. Agitated but once again human I arrive back at 6:28 now only to be told that they no longer had enough time to do my hair. Mind you, I arrived at 5:36pm originally ! ! At this point I'm furious because I have an early morning flight to catch! Brittany, my original stylist never muttered a single word throughout this entire hour encounter and the other girl although seemingly apologetic wasn't the best at articulating her words!! Oh and might I add name tags would be nice ! I feel completely played as I spend hundreds maybe even thousands with this company. The whole state college location could use a good training class. read more

They are ALWAYS running late, and even when they're 30 minutes behind they won't let you know. The haircut and stylist quality is also very mixed. Sometimes it's fine, othertimes it's rushed and not well done. read more

Called in to check if the new coupon I just received in the mail, was good on a certain product. The girl that answered the phone said it might be did not give me a definite answer .I guess they just want you to come into the store and see for yourself don't have the time to check out anything for you or ask someone else that works there . read more

I am very disappointed with my visit to this store. I traveled an hour and a half to go to this Ulta, only to receive no service. I struggled to get through the doors with my current handicap and made eye contact with a few employees who looked the other way as the doors started to close on me. I managed to get in and eagerly waited to be greeted by an employee so i could ask them for some guidance on a few products. I was prepared to spend a large amount of money there because I was looking for multiple products. Three employees walked past me without saying anything to greet customers that came in behind me. I started to look on my own but couldn't find what I was looking for and got frustrated that even when i made eye contact with employees and waved for them to help none of them did. I don't know if they didn't want to help me because I'm disabled but that's sure how it felt. I am allowed to shop there too and should not feel discriminated against over something I cannot help. I left without buying anything and felt extremely discouraged by the whole situation. I will not be going to another Ulta; I traveled 80 miles just to feel inadequate enough to be serviced by their employees. They were all older enough to know better than that kind of behavior and should be ashamed. read more

I came in for a specific item, an employee passed me off to her manager a woman named Shannon I believe. She was rude and seemed to give the employee attitude for bringing me to her. The fact that she was a manager just makes it even worse. She was less than helpful, seemed annoyed she had to help me, and the second we found the item she left without asking if I needed anything else. Later while waiting to be checked out in a line of about 10 to 13 people the cashiers were apologizing for the wait but they needed someone who had the ability to deal with returns and it took at least 15 minutes for anyone to come up and help these cashiers. As soon as they helped the cashiers they left, rather than staying and checking the rest of us out in a timely manner. I feel bad for the cashiers. In my opinion the management team doesn't seem very helpful and it was very concerning as a customer. I will probably not go back for a while. read more