I came in to the Ulta in Rome, Georgia to look for something to help my skin. When I went to check out my credit card wasn't working. The manager Austin who was on shift jumped straight into finding a way to get everything figured out. He tried all the tricks, such as, receipt paper to slide my card and a plastic bag too. Neither worked, but he wasn't going to quit. He made 3 different phone calls while I was there and he was finally able to talk to someone who could resolve the issue. He was very patient and kept apologizing even though I told him it wasn't his fault. Before I left, Austin put together a few items to give to me as a gift for being patient and waiting! He was super helpful and so kind! We need more Austin's in this world! read more