Love the convenience of having an Ulta on the hill so I try to shop here whenever possible versus ordering via ship or other location. That said, I've noticed their customer service is not as good as it used to be. Having made the trip to purchase in-store after seeing the item was in-stock, I needed assistance to find it. There were staff chatting with each other and one saw me waiting at the front. She was nice enough but had no clue how to help me. She called over what appeared to be the manager and he seemed disinterested and told me that whatever is on the floor is what's available. I mentioned that the item shows in stock online and they suggested I had looked at the wrong Ulta location. After returning home, I placed the order for in person pickup and what do you know, it was in stock and available. Made 2 trips which could have been avoided. I only wrote this review in hopes the owner or manager takes notice that several customers are now saying the service is going downhill. Ulta isn't exactly the cheapest store around and with that, comes an expectation of good service. read more

I recently stopped by this Ulta Beauty recently to reederm my birthday reward and use a $10 coupon. Overall, my experience was pretty average, and I felt like the customer service could be better. I found an item I wanted to purchase with my $10 coupon, and the coupon actually went through at the register. However, once the employee noticed I wouldn't be paying much after the coupon was applied, she started looking at the fine print on the coupon. It honestly felt a little awkward. She eventually told me that I couldn't use the coupon, even though it already had gone through the register. On top of that, I had already picked out my birthday reward but she took it back as well, which I thought was a little strange. We were eventually able to work everything out, but the whole interaction could have been handled much more smoothly. read more

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This is specifically for Amna at the Benefit counter. She does AMAZING brows and I am VERY picky about my eyebrows. She is worth the 1 hr drive it takes me to get there and back read more

The staff is always friendly and helpful. Products are well stocked. The store is in a nice location and usually you can find parking near the front of the building. This Ulta in particular is my go-to for all my makeup and hair needs. Though this store is great, I have not had any meaningful or "best experience ever" interaction the countless times I've gone, which is why I'm rating 4 stars. read more

I'm actually really surprised by the low rating of this place. I usually go into Sephora, but was curious about some elf products, so decided to try Ulta. I think during my time there, three people came up to me asking if I needed support. The customer service here is pretty amazing, and it reminds me of what it was like a while back. Isabella is someone who totally stood out to me. She spent time with me talking through her experience with elf products, and then recommending a couple of other brands that would help minimize cars. She helped me with a couple of samplings of products so I could see it myself. In fact, I ended up getting a couple more products than I thought I would, just because she had been so helpful. I put on the foundation and the primer that I got today, and honestly, it's probably the best primer and foundation combination I've had. I ended up going with benefit for the primer, and then I ended up going with Clinique for the foundation. I 100% will be back and I highly recommend Isabella! read more

Yesterday afternoon I had a disappointing experience at the Ulta Beauty in the Peninsula Center in Palos Verdes today. The manager who checked me out was very transactional and didn't seem interested in helping. I asked about matching the online price, and instead of offering a solution, he had me place an online order, even though the item was right there in the store. That left me feeling brushed off and unwelcome. He had an attitude and was just really rude. I think customer service and flexibility at this location need serious improvement. read more

Customer service needs improvement. Went in for less than 10 mins to do an online pick up. Assistant manager Robert was extremely dismissive and it seemed like I inconvenienced him by asking for my purchase. This is my first time at this location. Will not be going back. read more

This is a review of their salon service. I booked a wedding hair appt (for bridesmaid) and a day after I got confirmation of the service I got a message saying they had to cancel the service, no explanation given. Then 2 days before the wedding (Thursday night, wedding is Saturday) I got a call from the makeup artists canceling my makeup service telling me she was going to be out of town and sorry she needed to cancel. Like wtf she accepted the job over a month ago and I think if they take a job they shouldn't be able to cancel unless there is an emergency. The MUA didn't sound apologetic she sounded giggly like she was excited to be heading out of town while essentially last minute leaving me to find a new place with less than 1 day. I feel this is highly unprofessional and the manager should have reached out to provide some solutions read more

it's so interesting how this ulta location regularly checks and responds to reviews here on yelp, however the individual in charge has yet to respond to my review with any kind of explanation as to WHY their associates behave this way? read more

This location has terrible customer service. I returned a few items and the lady acted so rude. Like it's her company. Get a grip.

Went to this outlet today to exchange my lipstick and the lady in the counter said she won't be able to help me because it's past 30 day policy. The staff Melissa was able to help me, all she needed to do is to ask for validation/approval from her supervisor. Thank you Melissa for going above and beyond to help me!!!!!! You're awesome and you made my day!!! You need staff like her!!!! read more

The employees at this locations are very helpful and experienced. My mom came in to get colored match and the manager with the pink hair and the tall sales guy helped us find the right color. The girl at the register was nice also. Will come back to this place read more

Danika was very helpful. She was knowledgeable about various cosmetic lines and confirmed that what we were using were good choices. I appreciate the good customer service very much. My Mom and I were originally at Ulta to make a Happy Return otherwise it is doubtful we would enter the store. At 66 and 90, my mom and I are senior and super senior. Walking into Ulta is quite an intimidating and overwhelming experience. For one, the employees all look half a century younger than us. Then there's so many brands of cosmetics, so many choices within the lines and so many skin shade colors to select that we don't know where to start and we can't find the right color even when our own cosmetics are in hand to use as a guide. It's a miracle both my Mom and I walked out with a purchase. Good job, Danika! Keep up with the good work. :) read more

Do not go to the Salon! I should have read the reviews first. I made an appointment ahead of time and they last minute scheduled someone right before me who bled into my appointment. I was taken 10 min after my appt, my hair was washed, and then I waited another 15 min with my hair soaking wet as the stylist finished the hair for the other customer. Because of that last minute appointment, the stylist was distracted as I tried to explain the type of haircut I wanted. The haircut came out ok but not what I wanted. There's no shape or style to the haircut. Because the stylist wanted to hurry up and go to her lunch break, she left my hair super frizzy - worst blow out I've ever seen. She literally told me "I can't get out of here fast enough." My scalp was still wet and I had to tell her to finish blow drying my hair. The previous customer's hair looked great and mine looked like a hot mess even after I had her blow dry it again. Not to mention the stylist was complaining about other staff members with a coworker in front of me. Unapologetically unprofessional. Never coming here again. Waste of money. read more

This was my first time here and everyone was kind ,especially Isaac who was very helpful and nice in the mist of the holiday season. He shared the promotions going on in the fragrances which I highly appreciated. Good team Ulta! read more

I visited Ulta Beauty with my 8-year-old daughter for what was meant to be a fun, casual shopping trip. While the staff was friendly and the store was well-stocked, the experience quickly became uncomfortable. As an African American woman who grew up in Palos Verdes and still currently resides here, I'm highly aware of the subtle ways people are treated differently and it was clear that we were being followed by security throughout our time in the store. We weren't approached or offered help by the security just silently trailed as soon as we entered the store, while other shoppers moved freely without surveillance. My daughter and I did nothing wrong to warrant that kind of attention. It was disheartening, and I left feeling more disappointed than anything. I won't be returning. read more

Diane S., self-proclaimed, Master Stylist, is singularly, the most egregiously insolent, unprofessional, unethical individual our family has ever encountered. She presented as borderline sociopathic. Her dismissive, irritable and as my 8 year old said, unprovoked, "Bad attitude," were entirely unacceptable. This person should not be in any form of "Customer Relations." She is ill tempered, obnoxious, entitled and verbally and emotionally abusive. Our 11:30A appointment that we arrived to at 11:30A was deemed, 'Not enough time. I have a 12:00P. I can't do it. His hair is too much. I AM A PERFECTIONIST. I need more time.' After attempting to pawn us off on a co-stylist, to no avail, we reminded her the ULTA site states "Kids Haircut (Up to 30 Mins)." She told us ULTA needed to change it from 30 to 45, because as a perfectionist, she requires more time. We asked if her 12:00P could wait a few minutes as we were booked and there. She blatantly said, 'No, I cannot make my appointment wait.' Truly, unhinged reasoning. Zero rationality. No apology. Nothing. We left and walked to nearby local OG "PV Barber Shop" sans any appointment, were seated immediately and out within 25 minutes. Voila. Our family has lived on the Hill since the 1950s. Four generations. We have never once experienced such disrespect, disregard and imprudence. We spoke with the Store Manager, who was at once pleasant but ultimately feckless. She stated she called the Salon Manager, who was out but who would call us to follow up. No call. It would seem Diane S. requires constant Supervision. She was unconscionably awful. AVOID Diane S. She appears mentally & emotionally unwell. We will be reporting her to The Board for FRAUD, FALSE ADVERTISING, VERBAL & EMOTIONAL ABUSE et al. We will be forwarding our experience to the Peninsula Shopping Center, as well as, our friends and neighbors on City Council. *What types of complaints does the Board handle? **A The Board responds to complaints that allege unlicensed activity, unsanitary conditions within a salon, fraud, false advertising, and instances in which a consumer was injured as a result of a service. ***+Q How do I file a complaint with the Board? ****A All complaints must be received in writing. Complaint forms can be found and submitted on our website at www.barbercosmo.ca.gov. Written complaints can be mailed directly to the Board read more

This place is the worst. They made me a next day appointment for hair and makeup for a very important event. Then when I was on my way called me and said they had to cancel my appointment-- for a date that was the following week. I never made an appointment for the following week. I had made an appointment for the next day. When I called to tell them, I was on the way to the appointment. They had made me for 1/2 hour from now, they basically said they denied making the error, took no responsibility, and said they had no one to help me. Despite my desperation, they basically said "oh well too bad." When someone had recommended to me to go to Ulta for hair and make up for my event, I was hesitant and suspicious, but was so happy that they had made me the next day appointment and had high expectations. After this experience, I see that my hesitation was warranted. They are unreliable and unprofessional. I would not recommend this location, or any Ulta makeup store for that matter, for any services of importance to you. read more

I went to this location since it's closer to me but I will NOT be returning. Except for one associate who asked me twice if I needed assistance, everyone else was unapproachable and unfriendly. One of the associates actually gave me a dirty look throughout my time in the store and I don't think it's a coincidence that she was of a different complexion. read more

Stylist Marisa Marisa was very kind and accommodating, taking a last-minute appointment for a partial highlight and money piece touch-up. I had a very important event the next day and needed my hair refreshed. I loved the way my hair turned out! Book with Marisa--you won't regret read more

I booked an online make up service for my birthday. 10 minutes later i received text alert my appointment was cancelled. I looked up online to see other times and my time and others all day and night were still showing. I made the appointment again only for the small thing to happen canceled again. I called the store and was transferred to the salon where I was connected to someone and I said hello, looking to book a service only to be hung up on. I called back 3 times to book a service and was hung up on again then after ohone just rang. A similar incident happened last year but not like this. Customer service here is horrendous!!! read more

The worst customer service! Walked in with my daughter and was met by an older sales clerk offering a sample of tinted sunscreen . She put a small amount on my 25 y/o daughters hand and gave the usual hype. I was standing right next to her and the sales lady completely snubbed me. Not even a hello! Rude ! I was looking for a pack of face masks 3 other sales people stood at an end cap chatting . When I asked for assistance they all acted like I was bothering them . Rather than showing me which aisle , they just said "over there" and pointed . Really ? Sephora .. here I come ! read more

KAYLA That's her name and who you need to seek out for skin care help. Shes patient, informative, and has a great story for skin care. My 5 stars is solely for her and her effort in helping my sister for her skin care routine. We appreciate you girl read more

Dahlia really knew what she was doing! I asked her about a foundation to match my skin and she got it PERFECT first try then even made me look pretty after trying it out. :) THE BEST! She also made me feel human about my son with autism quite literally trying to destroy the store from his stroller. I just appreciated her presence and her customer service so much she really was a DOLL! Thank you Dahlia! Katherine was my cashier and she also was very sweet and considerate :) read more

I was literally getting followed by another customer and an employee thinking I was going to take something. I'd like to say my experience here was the worst I've had . I've gone to other Ulta's they have never been this way. read more

Love this Ulta! Thank you Cherle for your amazing customer service and helping me get make up that matched my color.

Worst experience. Never had this kind of rudeness before. There's a line that forms along the side with directions. This rude lady just went up and didn't care that there's others waiting in line. The cashier gal was even speechless and later asked her "Do you need help with something?" The lady said "No I justwant to buy this." And the cashier just rung her up like as it was okay for her to cut in front and nothing was wrong. read more

It was nice that I can take my time looking at there display. And a sales person ask if I help. She helped me to find the right shade foundation. She very helpful I enjoyed how your sales read more

I come to this Ulta location to get my hair done by Paola she is amazing every time. She pays attention to detail and is always super friendly. My hair always loves seeing her haha. I also had a great experience with Dahlia she was so nice and helpful with any questions I had. Thank you ladies for your great customer service skills keep up the great work. read more

I booked an appt for brow threading with Drea. I haven't done my eyebrows in years since I have sparse eyebrows. I was a little nervous. But when I tell you, Drea did an amazing job not only threading my eyebrows but also explaining the whole process of what she was doing. She also explained how I should style my eyebrows based off my bone structure which in of itself was super helpful for me.. I definitely recommend going to her, she's super sweet and is definitely great at her job and strives to make sure you look and feel good read more

This review is for the beauty salon. I go to Ulta regularly for my beauty products, and I love the store and friendly staff. I decided to give the makeup service a try because I was having my wedding photo shoot taken and this was the closest location to my house. Two hours before my appt, the salon manager calls to say that the makeup person was running really behind and offered to reschedule two hours after my scheduled appt. I told the manager that I needed to be done at a certain time, but she couldn't even guarantee that they could take me at that time, even though it was the time frame she suggested. It was a Sunday afternoon so I wasn't even sure if I could get an appt elsewhere but I decided to cancel because Ulta couldn't guarantee that they could take me. How disappointing. I called back asking if any store employee can do my makeup. She said no. She offered another appt for a discount but why would I come back when they couldn't even honor my original appt? I luckily found Rena at Bright Crystal Studio at Del Amo Mall. She accommodated me at such short notice and squeezed me in between appts. She got the job done! Ulta has lost me as a customer. I won't be going back to this location. read more

I just needed to grab a quick item and the woman at the front immediately attacked me for not wearing a Mask. I told them unfortunately I have a medical issue that makes it difficult to breathe with a mask. They didn't care and kicked me out. Zero kindness, zero professionalism, and total discrimination. You can't treat people like this. I will never shop here again. read more

Got my brows shaped and laminated yesterday by Drea at Benefit. Omg. so worth it! Drea took her time shaping and laying my brows. I've had it done several times before at other salons and this was by far the best experience! Drea was so knowledgeable and skilled- I will def be back, they look so good!! read more

I was looking to color match some powder foundations and a wonderful woman named shawnee came to assist. She was so sweet, helpful and very knowledgeable. I really enjoyed my experience and highly recommend this location. read more

Small store. Carries selective products, HowEvs I was able to find great deals and sales on face masks, dip gel powder, satin lip gloss etc. I ended up using the $5 off $10 promo and the cashier was super nice! read more

I had a root touch up by Mia , she was so nice and my root touch was perfect ! I have a lot of gray and typically when I get a root touchup anywhere else it still shows through. Not with Mia my hair turned out perfect definitely will be going back.! read more

Only gave 3 stars. Is I walked in and was greeted by the security. But no one offered to help me had to ask for help. Even though, I bought $200 worth of products. Usually order my stuff on line but was out of some products. Thought it would be nice too go look at other stuff also and buy the stuff I needed. Make they thought I was poor. Not rich but get by. read more

I am not want to write bad reviews but as much as it hurts me I had to. I compared the reviews between this location and the southbay one, and I wanted to go here because of the better reviews. I thought maybe I should trust this location more. I had my appointment early 11 am in the morning and did not leave until nearly 8 pm. I walked in and my stylist was very nice. I showed her what I wanted and she started with my hair. I wish I knew how long it was going to take. She made sure to ask me if I was in a rush or anything because my hair was very black. I asked for a cut and a balayage. I showed her the picture. The master stylist herself was extremely nice and has a great soul. My hair did not come out great..... It was not even. My hair was bronze in some areas and blonde other areas. When I went to pay the cashier kind of gave me a disgusted look and did not compliment my hair so that's how I knew the stylist did not do a great job. It was bad. The total itself was 200 because I had a 15% discount for my first salon visit. I gave the stylist a great tip because she was nice. She also recommended me to come back to tone my hair more. I will not come back because I was really disappointed and could not look at myself in the mirror. I also made a mistake of not wearing a shirt I did not care about because bleach got onto my shirt! read more

Worst service I have ever received and I generally have great experiences here. The hair stylist Diane refused to do my root touch up claiming it would not come out right. However I have gotten touchups here before with no issue. She was very rude and seemed very frustrated for no apparent reason. I ended up leaving without getting my hair done. It was a complete waste of my time and will no longer use Ulta. read more

I'd give a zero star for this location if possible. Walked in there today with my daughters. Purchased $200 worth of stuff for an upcoming trip. There were about 5 women working. Not 1 said hello, asked if there was anything they could help us with.... the usual customer service you would find elsewhere. When we got to the register, my daughter (who's bday is this month and has an account with Ulta) inquired about the bday gift redemption. The sales person assumed she didn't have an account and proceeded to tell my daughter that she needs to have an account with them. On our way out, the same lady proceeded to talk about my daughter (while we were still in the store). Very unprofessional!!! Where did they find these people? While we would like to support businesses on our side of town, I can't support this place ever again. I see why they have a 2 star.... very disappointed. Next time, going Sephora instead..... read more