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Ulta Beauty

2.9 (72 reviews)
Open 11:00 am - 6:00 pm
Updated 1 month ago

Services - Ulta Beauty

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What I asked for vs what I got.

If I could give zero stars, I would. Do not go to Desiree. I went to get my haircut at their salon. I showed a picture of what I wanted. The stylist started cutting my hair and did not confirm how much I wanted to be cut before she chopped at it. When she showed me in the mirror it was 4 inches shorter of what I had asked for and I broke out into tears. I thought I was gonna have a heart attack. The manager came and apologized but it was very traumatic. This woman does not need to be cutting peoples hair. I know it will grow back, but it was not acceptable and the manager agreed. What I asked for vs what I got. She does not need scissors in her hands. Very disappointed.

It burns! Ouch!!!
Lori G.

This is truly a girly girl establishment. My daughter in law and granddaughter love this place. I do too, but for different reasons. I have purchased a number of shampoos and mascaras here. But Sunday I was there because my DIL and GD were shopping. I was sitting and waiting near the Clinique demo area. I had burned my arm on my waffle maker while pulling the plug. While walking in from the parking lot, the sun had started the burn hurting again and it had gotten all red around the edges. One of the clinicians walked over and asked if I need help. When she saw the burn, she asked what happened and then went to their first aid kit and got me some burn ointment. It felt amazing! Thank you to her! I'm sorry I didn't get her name. But just know, there ARE thoughtful and kind people still in this world! She's a keeper, ULTA! Give that woman a raise!

Color correction

I want to thank Desseri for taking me last minute and saving my hair that I ruined by self dying at home! She did an amazing job and really worked with me to explain the process and options I had! I enjoyed the process and her company throughout my appointment! I am be truly happy with the results! She is truly talented and very professional!

Went to get my hair lightened to a platinum blond..mind you my hair was already blonde..had a few copper stripes in it..shouldn't have been hard to do..it was also my birthday was going out to celebrate after..well my hair is now blue, red, Grey, and purple..and they are making me wait a week for them to fix it..unbelievable..never again will I use their hair services..oh ya I paid $255.00 for a rainbow head of hair..

L S.

Worst ULTA store in the East Valley area. Customer service has declined over the past few years of my personal experience with Queen Creek ULTA. CHECK YOUR PURCHASES AS THEY RING THEM UP. Negative Note: While at the register, finalizing my purchase, I can hear my cashier, Rebecca (based on my receipt), speaking on the phone to another employee about exceeding their sales goal. While scanning my products for purchase, she scans an item that I did not select. Ofcourse, I inquire about the small item that she placed in my bag after I see she has scanned it and 1 cent charge appears on the screen. She explains that its FREE SAMPLE of body butter from a local Scottsdale company. I asked "If it is FREE, then why do I have a small charge for something that I didn't even want?" She responded , " Some free samples come up at 0 cents, others as 1 cent". She never asked me if I wanted this product. When I explained to her that this is not good customer service, her response was , "You're fine". Makes no sense to spend 1 cent for a product you can't use. The penny wasn't the issue; its the tactic used (doesn't seem legal .) Bad service to assume a customer wants something; very unprofessional and sneaky.... Positive Note: There are always plenty of employees in the store when I visit, but rarely do I get help. Generally, no courtesy or professionalism. On a positive note, I was assisted by a friendly rep during this last (and final) visit, who took her time to help me find a name brand. She greeted me as I came in the door.

That happy moment when you find a great hair stylist who is also intelligent and fun! Thank you Callie!

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1 month ago

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12 days ago

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3 months ago

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8 days ago

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4 months ago

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Ulta Beauty

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8 months ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

Good customer service. Easy to find what I came in for and fun to browse at other items. Good selection of hair products.

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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5 years ago

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4 years ago

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4 years ago

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11 years ago

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3 years ago

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8 years ago

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6 years ago

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6 years ago

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7 years ago

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8 years ago

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4 years ago

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7 years ago

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6 years ago

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11 years ago

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8 years ago

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12 years ago

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7 years ago

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9 years ago

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7 years ago

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6 years ago

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5 years ago

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Ask the Community - Ulta Beauty

Review Highlights - Ulta Beauty

Ezri is amazing in every way.

Mentioned in 2 reviews

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Bath & Body Works - Candles

Bath & Body Works

4.5(22 reviews)
0.3 mi

I had a quick trip at this location to get some goodies for my home and myself and it was a…read morepleasant experience. The store wasn't too busy since it was on weekday and it appears smaller than the one in Gilbert but it had everything I needed and super welcoming & friendly staff. I didn't have any coupons in my app but they had some promos in store which I used. I left stocked up with my favorite items and gifts as well cause I love sharing the goods with friends and family. I will definitely be back again to this one as the shelves were fully stocked and overall a very organized store.

Was in the neighborhood and thought I would stock up on some goodies. It just so happened they were…read morehaving a sale on the wallflower plug-in fragrances so I stocked up on those and body sprays. I also had offers through the app and a 25% off coupon so I really got bargains! I love coming here because not only are the products ones that I love but because the employees are always helpful, very easy to talk to, & so friendly, plus they love their job and it shows! They also recommend me the best products and know that I can't use citrus-based products due to my allergy to everything citrus (orange/lemon/lime/grapefruit). I even got to talk music and concerts with one of the employees and found we like similar bands so that was awesome to find out! This store is very well stocked and so clean as well and I will definitely keep coming back!

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Bath & Body Works
Bath & Body Works
Bath & Body Works

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Sephora

Sephora

1.9(8 reviews)
0.1 mi

30day return or exchange policy should be reviewed and extended. I purchased a face serum and…read moreturns out my face broke out in a rash. But it didnt happen right away so by the time I tried to exchange it for something else, I was over the 30days. I missed it by 19day. I understand that is out of the 30days. I am now stuck with this bottle that I can not use and they would not make any exceptions. It took me a wile to figure out what was causing my face to break out. I had to stop using certain things and if anyone knows about having reactions to products, that takes time. So disappointed in this "policy" smh

I walked into this new-ish Sephora on a mission for a specific eyeliner. After browsing around, I…read morecouldn't find the brand I was looking for. I asked one of the employees, and she was super nice! She was very apologetic and said she wished they had it, too. Sadly, they don't carry the Kulfi brand (yet?!). It's a new brand that I have seen often on social media. She mentioned they might carry it soon and that the San Tan Valley location may have it. Bummed I missed her name, but she was very professional and I liked that she was very cheerful. Side note: the Kulfi concealer is bomb! Super creamy and doesn't crease. It's also very moisturizing! This store is like a carbon copy of the Carmel Mountain location in the San Diego area. They had some pretty good sales ranging from 20 to 50% off. I was so tempted to buy stuff, but I was good and walked out without a purchase, lol. The store is clean and organized. I would highly recommend it and will definitely return! **Pro Tip: Don't forget to sign up as a Beauty Insider for free samples with your purchase, and they give you a birthday gift during your birthday month! ;)

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Sephora
Sephora
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Ulta Beauty - cosmetics - Updated May 2026

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