I walked into Ulta on Tuesday just to browse fragrances, and Taylor was absolutely fantastic! She was patient, kind, and incredibly helpful throughout my visit. She truly made my shopping experience perfect. Thank you, Taylor, for the outstanding customer service! Ulta is lucky to have such a wonderful employee on their team. read more

I went there to get a curly layered cut, I left with a chopped bad bob. Let me just say this, Karen (I think that's her name) chopped my hair off. I went there with hair down to my mid back, and I left with a bad bob. The worst haircut ever, her technique was sloppy and it didn't look like she knew what she was. I would not recommend getting a haircut at this location. Especially, after grow my hair out for so long read more

Needed help for a specific issues and walked throughout the ENTIRE store for someone to help!!! No one was around. There was one person at the cashier and 3 others behind the front desk chatting. Did not notice that there WERE people looking for someone to help them. Finally walked out!!! Kudoos to another Review - said my thoughts EXACTLY: "This place disappoints me almost every time I shop here. The staff barely acknowledge you when you walk in." Date of experience: October 22, 2023 read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Plainville, Connecticut

This store is loaded with rude employees. I was there two days ago, and no one greeted me; the tall lady walked past me after I asked for help. It seemed as if the employees liked to talk to each other and dilly dally instead of helping customers. I recommend no one shops here. Not to mention, I believe it was a manager who likes to give some nasty looks. they need to hire a whole new team. read more

Nice and clean location.Good selection and fast cashiers. I just wished they had more people to help you pick the right products.

Went to get a haircut yesterday and left with the worst haircut I could have gotten. My hair is very simple, pin straight and thin so I always get the same haircut to just clean up the dead ends. I ended up having half of my hair in the back cut off it looked so stringy. Then in the front I get very long angles. She rushed through the whole haircut, and did not give me angles. I asked if she could add some in and she took my hair and literally just cut it straight across. It was uneven, unattractive and not even remotely what I asked for. I will never go back. And to top it all off, I am the maid of honor in a week for my sisters wedding and have to live with my hair being botched. Had to have another hairdresser try to fix it, she described it as tragic and hard to fix considering I had random chunks of my hair missing. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Plainville, Connecticut

This was the absolute worst facial I have ever gotten. She did not go the full hour. She rested her boobs on my head the whole time. I filled out a sheet before hand and she did not look at it where I put on that I am claustrophobic so this was horrible. She did not use gloves so her bacteria on her hands got all over. She breathed in my face the full time and she sprayed something on my face and said "not sure what this does but it smells nice" she seemed to not know what she was doing. NEVER COMING BACK!!! read more

I'm glad Lisa w the salon manager to find my post funny!! I was very upset with my service and the response on yelp is "funny". Very unprofessional read more

Ulta Beauty - Response from manager .Very unprofessional - Cosmetics & Beauty Supply Near Me - Plainville, Connecticut

Awful customer service ! We walked in after hours and door was open. Staff member - whom we will report to corporate- yelled to us that the store was closed. When I asked he name, she said no. Staff was quite raddled with the long line of people waiting. The two staff members were yelling at each other too ! Won't be going back .... read more

This place disappoints me almost every time I shop here. The staff barely acknowledge you when you walk in. I watched as 4 of us waited in line with only one cashier ringing, 3 employees go behind the registers to not help out, but do who knows what. Never once did any of them think to say something along the lines of "be right with you" or even look in our direction. I think the employees have something against eye contact. I've been a few times to the high end makeup side and have never once been asked if I need some help. read more

I just got home from ultra and all though I've been there a million times I had to write about my experience tonight Julia was so extremely helpful It was busier at the store but she really took her time with me to get a whole new look I am Colombian and have weird undertones and a lot of freckles I HATE!! So I love full coverage but I've been using such Cakey things She helped me find the best primer, foundation, concealer, and setting spray I have very oily skin and my make up always falls off She looked through and tested on me a bunch of options and took the time to really find the best fit for me. I don't usually use yelp but she went above and beyond and wanted to have her recognized for it! Thanks Julia! Thanks for all your recommendations and time! I Can't wait to have flawless skin! read more

As with their other locations - Ulta is a great place to get beauty products at a variety of price points. The store is clean and well laid out and during my most recent trip, there were several employees around to ask my beauty/product related questions to. I will agree with Noelle M. that their staff did not always know the answers to my questions but they were just as helpful as directing me to someone that did. I am not the type of person that likes a sales associate to hover while I am trying to shop but like the option that one is nearby if I have a question. read more

I was happy to see this place open up so that I don't have to go into a mall to get all my beauty supplies. The store is big, bright and clean, however, customer service is definitely lacking. There were plenty of employees around and not a ton of customers, yet no one greeted or offered any help. With a little digging thru the drawers on my own, I found what was not restocked in the displays and checked out. read more

Really unhappy with my experience. Will not go back. Store manager was rude and unhelpful. She literally ignored me for a long time. I wasted a significant amount of my day for nothing at Ulta. Even though I wanted the products I didn't buy them at Ulta even though I had everything I wanted at the register, because of the customer service experience. Went to Sephora immediately to get what I needed and Sephora west farms was so much better. Step up your game Ulta. You lost a $50 sale today and I purposely spent more at your competitor. These 5 star reviews of this dirty store in a strip mall next to a dollar store sound so fake omg. Why isn't zero stars an option? read more

I was so excited for an Ulta to open closer to where I live. The other ones are just too far away. I went here last night for the first time and was disappointed with their employees. I had to chase someone down to ask a question. When I finally found someone, I asked if they take manufacturer's coupons, which the employee pleasantly replied that they do. However, no one offered to assist me or tell me about their sales. I was left on my own to dig through their entire store. I was able to score some stuff for pretty cheap because there was a coupon in their flier which I matched with some manufacturer's coupons. The girl at check out also fudged my transaction and had to cancel it. I therefore had to scan my card twice, which is always bothersome. I signed up for the rewards card and I dislike having to give my personal information out loud to sign up for a rewards card. I wish there was an option to just write down your information or put it into a computer. (Sort of how they do at Bath & Body Works). I'll be back simply for the prices and selection of makeup. read more

I have been to this store countless times and I have never been helped by anyone who works there. All the employees do is stand around and gossip with each other, totally ignoring customers. read more

I've only been going to ulta salon maybe two months and the manager Victoria make me happy every time from the way she Blows my hair out to highlights... she is so pleasant and welcoming. I've never been so happy with a stylist she's perfection thank you Victoria for everything read more

Great place! friendly atmosphere-really nice staff&selection of products, getting updated NARS unit this month! Stop by!

Karen in the Plainville Salon was AWESOME!! She listened and gave suggestions- my hair came out great!!! She did such a wonderful job!! Very pleasant and fun :) Best color/ highlight I've had in years!!! The cut is PERFECT!! Highly recommend her:) read more

The staff at this store is very friendly and helpful. I bought high end shampoo and conditioner today at a great price. I will continue to shop here and tell all my friends about their store! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Plainville, Connecticut

Best customer service I've received at any retail store. The employees were incredibly knowledgeable about all products and made sure to address each question I asked them. I appreciated their help and will most definitely be using this store going forward to buy all of my cosmetics. read more

I was recently here at the salon for an appointment with my hair stylist, Lisa-- who I can only boast about further; she is absolutely phenomenal! Walking into the Plainville store for the first time was like a breath of fresh air: the store is vivid, bright, and sparkling clean; the associates were very friendly/ accommodating; the product lines appeared endless! I was brought over to their salon by my hair stylist Lisa, who recently relocated here to Ulta. Lisa is also my mother's stylist, and I could not be happier that she referred me to her. The salon is located in the rear of the store; it is small and private enough to where I was not overwhelmed and could be rather relaxed. The space is very sleek, a chic environment, yet still lends a comfortable feel. However to me, Lisa was the true gem! Not only is Lisa an incredible hairdresser, but also a kind, relatable, genuine, & inspiring person to talk to, with a very positive vibe. When it comes to my hair, I can often be indecisive & certainly in need of suggestions, and with Lisa's fantastic recommendations, she created a pretty spot-on perfect finished product! Lisa is remarkably knowledgable, yet what makes her extraordinarily special is that she takes the time to explain each process and educate me about what she will be doing, and how. I've really come to trust her judgment as she is honest & thorough, and has definitely made magic with my hair.. I was thrilled by the end of my appointment; surprisingly she even crowned my ends with a soft curl, and with the wide array of shades and tones she created, I felt like my hair was glowing! I would highly recommend Lisa to anyone who seeks an experienced, certified, and passionate hair stylist with a positive outlook and an air of wisdom in both hair care & life in general. For years she was also a teacher to many stylists; as an expert she truly understands the art of hair color & design-- and approaches her craft in a way that all other hairdressers I've encountered were simply not capable of. Whether you know exactly what you want with your hair, or you are in need some solid suggestions, Lisa will deliver- and she will deliver WELL. I'd like to say thank you again Lisa! read more

I have never experienced customer service as bad as I have in this Ulta store. The employees there are very rude, judgmental, and careless. I love Ulta for their makeup but going into this store makes me hate it. The staff treats me differently depending on if I am wearing makeup or not and that is something that no one appreciates. I wish the staff were trained better in dealing with customers. read more

My first visit, everyone was at the top of their sales game. My next few? Way downhill. Know your products, ladies. I know this company MUST provide training materials. Especially on their own brand! Twice now, I've gone in looking for something specific and it's like I pulled in an employee from the store next door and asked them to find it for me. Come on. read more

Love. Ulta!!!! The selection does seem to run out quickly and sometimes the lip glosses are open. I love their facials, $20! Simone did mine, she was great. Large array of products, high end like Dermologica. I will say that I don't like how you can't use your coupons on the high end brands like Bare Minerals and stuff. I hate stipulations like that. Other than that, I love this store!! read more

That was possibly the worst customer service I've ever had! Let me start by acknowledging that I am a little older than most of the other patrons in the store. (I'm 50.). But I was literally treated as if I were invisible. Make-up people wandered around, greeting every person and asking if they needed help - every person but me! I was looking for a Bare Minerals product, but the display was an absolute mess, and missing about 50% of the products! I got not one offer of assistance. I did buy some Nioxin hair products, and when I got to the register, I was rung out by a girl who was much too busy talking to a co-worker to have any kind of interaction with me - a lowly paying customer! I am normally a pretty good customer of Ulta, but now I'll make the drive to the mall to hit up Sephora or the Bare Minerals store. Or I'll shop online. Super dehumanizing experience. Good tip: be kind and helpful to EVERYONE. Update: Stopped in again (against my better judgement but hoping for a better experience. Same exact thing. Workers standing around gabbing about how exhausted they are and one woman In a "doctor's coat" selectively asking people if they needed help. I swear, I'm not a monster. I had on a fun skirt and tshirt. I had on make up. I'm not so gross there's no hope for me! I'm just so deflated right now read more

Go see Allison at ulta brow bar! She is so wonderful! Does amazing eyebrows and has tons of make up tips! Make sure you book ahead because people love her and tip her big time read more

This is one of my favorite go to spots for hair and make-up supplies as well as fragrances, especially since they always seem to have a great gift to occupy your fragrance purchase. This trip however was for my scheduled hair cut that i have ever two months. For $36 you get a shampoo and conditioner wash, cut, and blow dry/ style. This time i didn't cut much off just got a trim and did a layered front. Two weeks later and I am still loving it. Besides an upscale hair salon I would not go anywhere else to have my hair done. The only bad thing is that they stay so booked you cant do a walk in on most days. I definitely suggest you call ahead and make an appointment. S.Y.OY. :-) read more

I go here all the time, the staff is so friendly and they really help you, if you want good eyebrows go see Ally. You will not be disappointed read more

They don't always have what I want but the prices are good. So many different products to try!

The store closes at 6pm and I came in at 6:30 because doors were not locked so I figured they were still open. 3 employees were too busy gossiping that I'm guessing they did not realize I walked in. Finally I walk to the front to pay and they say I can not be in there and they're closed. I let them know the doors are open and if I could just purchase one item in hand. Their response was no and they were super unprofessional & rude about it. Never again! read more

The Plainville store is never well stocked with Ulta products especially if they have a free Ulta gift with purchase of Ulta products. The gift with purchase started today. I got to the store when it opened and the items I wanted were out. And as I was trying to look for cosmetics, the shelf are was blocked by 2 associates who had to had to have noticed I was trying to look- I was straining over my neck and moving around them- yet they didn't move. Watch the buy 2 get 2 offers. While I was there, I bought 4 items and got charged for 3 full price plus the half price on one! So instead of being charged $12, I got charged $21. I should've asked for the manager instead of the cashier. The cashier was very argumentative so I just asked for a refund. She continued to argue. I double checked my math and then I re-did math when I got home. I then called and talked to the manager who wasn't very helpful. She said the discount price would be in parentheses and it wasn't. I used a $3.50 store coupon for a Neutrogena item, so I think the transaction on the register got messed up. The $3.50 discount was the only one reflected in the parentheses. So bottom line: ask for separate transactions, bring a calculator, ask for the manager. If the manger is reading this: the prestige line sales associates are far better at customer service. They should teach the other staff what good service is. read more

I have given this store multiple chances. The store associates are not helpful. They are constantly out of advertised products. Today they had multiple signs up for a free product after spending so much on your purchase that they no longer had. The sign should not be up if you no longer have the product. read more

I have to agree w/ the other Yelpers in that the employees at this particular location are not very helpful. Every time I walk in they seem to be talking amongst each other and doing other things and couldn't be bothered to help anyone. It's a shame since I love the selection of products in the store. read more

So glad that there is finally a Ulta that is close to where I live. This store is clean and the staff are friendly. I have also used their Benefit Brow Bar and the Salon and had great experience with both! They also send me coupons from and then which is awesome. read more

I was in desperate need of some serious hair TLC and apparently, every salon I called around the area was fully booked. Who knew that Black Friday weekend craziness would extend to more than just retail?? I was ready to give up and accept that I wouldn't be able to get a haircut and treatment on a Saturday afternoon...until I remembered that the makeup store that I had just visited 1 day prior had a salon in store! So I drive to Ulta in Plainville, book the earliest available appointment which was a 1 hour wait and went shopping in DSW & Marshalls nearby until the time came. My hair stylist's name was Skylar and I could tell from the get-go that she was experienced (based on her own hair style--which is something I always analyze before getting letting anyone touch my hair). I had signed up for the 'Signature Style & Cut" which includes a consultation, shampoo, deep-conditioning treatment, cut and blow-dry ($47 --but with 1st time clients, you get 20% off your first service, so I paid less). I explained to Skylar that my hair had just been through 3 bleaches in 1 month (ombre lightening) and that the ends were so dry that I couldn't even style it if I wanted to. In fact, I expected to be told that I would have to cut off the majority of the colored area! Well, after Skylar took a look at my hair, she gave me the step-by-step of how we would get it back to healthy and still be able to keep the majority of the length! She was extremely knowledgable of products and processes to use in my daily routines--which she explained throughout the appointment which was great. After the cut, she blew out my hair and I couldn't have been more impressed and excited for the results! My hair literally had gone from straw and split-end-galore to silky smooth and gorgeous!! To summate, I would HIGHLY recommend Skylar to anyone who appreciates an amazing hair stylist who knows how to tackle even the worst of problems (ME!) effortlessly and efficiently. I will forever go back to her! read more

Jenna in the salon is fabulous - I highly recommend her.

I've given this particular store location several chances and I always leave disappointed. Most of the staff is simply rude and if the coupons they push every week don't apply to a particular product --which happens a LOT even though some of those products aren't listed in their coupon rules -- they are NOT very nice about it. In another instance, I purchased an item with (not a random coupon but) my "earned points" of $10 and realized it was not what I wanted so the next day I exchanged the product for another one, expecting to still have my earned points applied (since after all I was "exchanging" the product, not returning it for credit). The person in charge was VERY rude about it after I told them that it didn't make sense since they were still making money off a purchase and I earned those points as a loyal Ulta customer and I was simply "exchanging an item for another one." The store manager/or whoever was in charge that day snottily replied: that would be like double dipping. And you can't do that! (NO it would not be like double dipping, I earned those $10 rewards points and they were flushed down the toilet bcs I decided to exchange my desired purchase the next day). This policy really SUCKS and they should consider changing it. Sephora or ANY OTHER store would GLADLY apply my earned points to the exchange. Not only did they deny my earned points, they were rude about it. When they push free trial sizes, they're always gone by the time I get there, they are understaffed on the floor (for questions) and I have never had a pleasurable encounter with anyone behind the counter. If they don't have something I'm looking for, they say: nope, we don't carry that, period. A more professional answer would be: oh, I'm sorry we don't have what you're looking for, but maybe I can recommend something similar? The store is terrible. I'll go back to driving to West Hartford or Avon to Sephora, where they are 10x above the quality of service of PLAINVILLE'S Ulta Store. read more

Ulta is a great place to buy cosmetics but don't go to the salon. Staff is rude, unorganized and highly incompetent. I scheduled a cut and color for three people and the hairstylist completely mismanaged our times. First the stylist gave me the wrong appointment times and when I arrived they assumed I missed my appointments. Once they figured out the scheduling mistake they agreed to take us next. We waited an hour for our turn, after being promised it would only be a couple more minutes. COMPLETE WASTE OF TIME! All three of us ended up leaving. I'm really disappointed in the matter in which this taken care of. I was an avid Ulta customer and now I refuse to go back. read more

This location is closest to me.. But after yesterday's experience I will not be returning. It was a Sunday and there was only one employee at the register and one employee changing sales tags in the isle. Her name was Francesca.. The rudest employee I have ever seen. I tried asking about a product and she didn't have the time of day for me. The product I wanted seemed to be out of stock. I wanted to asked about a comparable product and it was like pulling teeth for her to come to the area where it was. She then went back to changing tags an isle over from where I was. Her co-worker that was manning the register had a huge line and walkied Francesca to help. Francesca then said "Do you really need me? You need to learn to do this on your own... I really need to finish tagging." I have never been so shocked in my life. I would hate to work with someone like that. Miserable people don't belong in retail. read more