I came to Ulta Beauty to do a Happy Return and ended up doing some shopping while I was here with my niece. The return process was really easy and convenient, and I was able to return my items without any issues. I also got a $5 Ulta coupon for doing my Happy Return here, which was a nice little bonus and of course gave me another reason to shop. Ulta is already one of my favorite beauty stores, so my niece and I took some time to browse around afterward. The store had a really good selection of makeup, skincare, hair products, fragrances, and other beauty items. Everything was pretty organized and it was easy to walk around and look at everything. We ended up finding these Mini Brands plushies and had to get them! They were $9.99 each and were such a cute random find that I honestly wasn't expecting to buy when I walked in. Overall, it was a good experience. I originally came in just to make a Happy Return, but it was quick and easy, I got a $5 coupon, and then got to spend some time shopping and browsing with my niece. Definitely one of those trips where you go in for one thing and somehow leave with something else. read more

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I wish I had read the other reviews about Jennifer G before booking my hair color appointment :( She had cut bangs prior and I trusted she would do well with hair color since she did my bangs cut pretty well. I booked an appointment for a hair cut and a hair color. I was 15-18 mins late to my haircut portion so I was asked to wait 30 mins, which I accepted as I know I was late (I called ahead) . When I walked up and notified them though that I was checking in late for my appointment , the manager and some other girls were making comments and yelling "unacceptable" - Don't have a clue if they were about me , but I'd hope they're not that terrible to talk about clients like that - especially because I didn't complain about waiting - I said it was fine. When it was my time, I sat in Jennifer G's chair and I showed photos of my desired result: a soft ash brown and layers. Instead, I left with hair that is jet Black and looked nothing like what I requested and no layers. During the color process, I was left processing for so long that my scalp became itchy, tingling, and visibly red afterward. Jennifer looked busy with her closing duties, and chatting with her colleagues so I let her know I was feeling burning and she immediately washed me. As soon as we got back to the chair, I saw my JET BLACK hair. I'm not confrontational , so I slept on it and gave myself time to process the color change and the scalp reness.. When I brought up my concerns the next day, the only solution offered to me by the salon manager was a bleach wash, which I wasn't comfortable doing given the irritation and potential for further damage to my scalp and my hair health. OR to "wash my hair a few times and let it wash out" Though I don't see how "washing it out" will get JET BLACK to light ash brown. I'm extremely disappointed with both the result and the handling of the situation. If you're considering a major color service here, DON'T!! Just go elsewhere. . Unfortunately, I left with a color I didn't want and an irritated scalp , I wouldn't book with Jennifer G again. The manager was also rude and condescending to a situation that already feels vulnerable . 0/10 service read more

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I get my hair cut here in the salon, I've done an order online for pick up, and have had great service when I need to just pick something up really quick. It's smaller than your typical ulta stores but it has all that you need. I appreciate the knowledge and friendliness of staff as well. read more

I used to shop here all the time, was their diamond member but I stopped even coming to this ( location ) store due to how they run their beauty salon. Several times my appointment was rescheduled or even cancelled, without even asking me. Really, noone even called me and I just got a text when I was already on the way and couldnt book anyone else on such a short notice. Once I booked Sally and was late, really late, about 1.5 hours ( I guess she took one of her friends who didnt have an appointment and that is of course a priority over a regular customer ) and they just gave me someone else after a while. I never booked her again of course. Salon manager doesnt seem to be able to keep things in order. Once a hairstylist ( right in front of me ) called a client and pretended she is sick just to leave home earlier ( I overheard her talking to another hairstylist and laughing about it ). Very unprofessional at the least. read more

We had such a good experience at Ulta. Josh did an amazing job on my godmother's hair and was so patient and gentle with her, especially while washing her hair. He really took his time and made sure she was comfortable the whole time. My godmother has dementia, so doing her hair on her own is hard for her, and he was just absolutely fantastic with her. He made us laugh, kept things light, and really brightened her day. He also recommended a curl product that worked really well for her hair and made it easier for her to manage. It truly meant a lot to us. You can tell he genuinely cares about his clients and loves what he does he has been doing hair for 10 years. We will definitely be coming back and requesting him again. Thank you for being so kind and patient with her. read more

Ulta Beauty - Ulta Beauty Hairstyles Josh did an amazing Job. - Cosmetics & Beauty Supply Near Me - Morgan Hill, California

Fantastic selection of products first of all. I did enjoy cruising around and looking at all the different products that Ulta carries. I myself work in the beauty world, but a lot of the brands at Ulta. I don't see in the locations I work so it's fun to look at different products. My two stars is because of the horrible customer service I got from Jadalyn. I pride myself at giving fantastic customer service, especially coming from a retail background and so when I get rude service, it makes me super angry. When dealing with customers, you should know how to be a little bit more welcoming and and not sound like you hate your job. If you do hate your job maybe you should find something different to do. read more

booked a wash and blow out for 5PM 1/17/26 online. They told me to wait as Jennifer was finishing up curls for some other client. 5:13PM she is still finishing up curls, I left as I had to be at an event by 5:45PM. they should not over book and manage their time better. I had gone back after a 6 month break from their salon after the last bad experience of a stylist switch at the last minute without any input from me. I guess if one likes iffy service and bad time management this place is for you. read more

They do a great job at color matching foundations and very knowledgeable!! Great employees and very clean always.

Came here on my lunch break today to browse mini gifts for filler for a present. Had no idea what to get, so I wandered aisle to aisle. I had a store credit from a late return and purchase I'd done the day before. About 10 minutes into my browsing, I hear an aggressive woman a ways behind me saying "I'm calling the cops." Then more assertive "You need to leave now or I'm calling the cops." I minded my own business smelling body scrubs on the wall, thinking she was on the phone dealing with a personal problem. It wasn't until she got right in my space saying "That's it! I'm calling the cops!" that I realized she was an employee and said "Are you talking to me?!" She said "Yes, we saw you put something in your purse. Now get out!" I was completely shocked as I showed her the items I had collected in my hand and offered to dump out my purse. I never even touched my drawstring closed purse. Maybe I put my phone in it when I entered? When she realized her mistake she quickly dismissed it and walked away saying "it's not her" in her mic... Some apology for the accusation and anxiety inducing experience... I didn't even want to finish my shopping, but I was worried they'd think I was guilty if I put it all down. I feel like I was targeted as a criminal for my red hair and tattoos. I spend $100-200/month at Ulta on my hair care, skin care, makeup, and gifts. I will NEVER come back to this location. There were like 3 shoppers in the store and at least 5 associates. No one had time to ask if I needed help, check cameras, or tail me to confirm their suspicions before trying to embarrass me and kick me out? "It's not her"... I was one of 3 customers in the store and have long bright red hair. I know you didn't confuse me. read more

My experience here as an indigenous person was very odd. The only people to greet me and cared to ask if I needed any assistance were the kind people at the MAC booth. Other than that, NOBODY even wanted to acknowledge me with a smile or make eye contact and then talk in their walkie. I said hello TWICE and smiled more than I could and I got NOTHING. I know ULTA don't pay enough but PLEASE smile and ensure the people on the sales floor are approachable. I didn't even want to pay or give this ulta my business at this point but I didn't want them to assume I was stealing. Even the managers while paying at the front barely acknowledged me. I don't feel comfortable coming back here unless it's the nice people from MAC who are left in the store. The extra star is for the MAC worker who saved my trip with their friendliness. Please train your staff to approach and help customers of color with friendliness and respectful attitude, Besides the MAC workers, this establishment lacks professionalism and human decency! read more

On 01/17/26 I had a make up appointment with one of the artist. I arrived to my appointment with a very specific eye shadow look I wanted and showed the artist. My appointment started at 1:30pm, the make up artist spent 30 minutes doing shadow on one eye... She never once asked to see my reference photo again after she started my make up and I had to ask her to fix it 3 times before I finally told her I had to leave because she was just playing on my face for half an hour and not doing what I wanted even after I repeatedly told her exactly how to fix it. I honestly was really trying to give her a chance to execute the eye look i was asking for, but she was very adamant on doing a soft glam wedding look rather than the bold look I was paying for. Luckily I myself am a make up artist so I was able to do my own make up. I would also like to add that I had asked her to fill in the bald spots on my eye brows but to not touch the rest of my brow because I had just got them laminated and tinted and the aren't supposed to have anything on them. She decided to go over my entire brow with brow pencil.... I should've got up and left right then. Ulta you need to bring back the MAC make up artist! They are the only ones I will ever trust to touch my face again at your store. read more

Sale tags are in the wrong spot. Very scammy and misleading, the least they can do is advertise correctly.

I love how there's always deals and a rewards system at Ulta. Usually the customer service here is blah, no one acknowledges you and just talks around. Today was different though! There were so many workers that were attentive and talkative. It made up for the various of times I've just ran in and walked out. Thanks to Nikita for complementing my hair and being very nice! read more

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I had such a great experience at Ulta thanks to Leslie! She truly went above and beyond to help me. I was interested in trying out some perfumes that didn't have testers available, and without hesitation, Leslie offered to make testers for me right on the spot. She was kind, attentive, and genuinely wanted to make sure I had a great shopping experience. It's rare to come across someone so thoughtful and proactive. Leslie made my day and helped me find a new fragrance I love. Ulta is lucky to have her--thank you, Leslie! read more

I went to this Ulta location to purchase cosmetics. The "head cashier " insisted I give her my phone number. I replied that I don't have a number for her. She asked several times and I continued to repeat my answer. Then she asked for my email. I responded again that I don't have an email to give her. I don't like being harassed by a sales person for information I don't want to share. Finally I asked if I could just pay cash for the item I wanted to purchase. Again this "head cashier " insisted that if I wanted to buy something I must give her a phone number. I left the item on the counter and left the shop. I will not be shopping at Ulta again if this is their policy. read more

I go here sometimes to get my hair done, washed and blowout. Always leave a fantastic job. The store itself has everything I need. Only problem is I leave with more than I intended read more

Went in to purchase a red-orange lipstick. Simple, right? The woman that helped me - we tried many samples on my wrist - I kept saying orange lipstick w a bit of red. Everything seemed to be a bit tooo red. We went to a few different beauty lines. All lovely, but not what I wanted. Of course we ended up at Dior. We tried many samples on our wrists. Told her two different times I had a problem with feathering/lipstick bleeding up. "You need a lip pencil". Did not say "Oh, ____ brand is known for not bleeding up/feathering". Was so tired of the whole process that I chose a pencil and lipstick/gloss. We sprayed alcohol on our hands and wiped off the sample products. She said something cute like "Well, they're indelible!" (because they took a bit of effort to remove them). Did not say thank you or goodbye. Just turned around and starting helping a guy behind her. Went to pay. There was only ONE customer at counter (w her daughter) being helped by the clerk. They walked away from counter. I went up to counter to be helped "I'm still helping them". Okaaaaay. Went back to where I was standing prior. A second woman saw me waiting and said '"I can help you at the middle counter. And just to let you know the line forms from the left side". I replied "There was only that one customer at the counter so I waited behind her"....okay, that made me think WTH? As she's ringing me up she asked me to put in my phone number. "Do I have to?". "Well, you may be in our system already". "No, that's ok. You can just ring me up". "Are you sure you don't have a number on file - do you shop at Ulta often?" "No". "Well, maybe your number is on file? Do you have a friend who you could give the points to?". "I understand what you are doing and I am not interested". I'm getting miffed. QUIT pushing it!!! "Well, if you use your phone number today you will get $8 off on your next purchase". "I'm not interested". She must have tried 7 different ways to get a phone number on file for me. She asked me how I wanted my receipt. "Print". She put the receipt on the counter, pushed my items toward me and walked away. read more

I am going to share one of Ulta's greatest stylist the lovely Destinee!! This young lady slayed both me and my daughters hair. She understood our texture, explained hair damage and cut off only what needed to go. She was knowledgeable, personable and had fingers from God during my wash!! She has been my little secret but she is worth sharing with the world!! read more

Ulta Beauty - Hair by Destinee - Cosmetics & Beauty Supply Near Me - Morgan Hill, California

Always has what I want! The staff is very helpful and the store is always stocked and cleanly organized

TANIA! Amazing costumer service, loved her delicate care, privacy when giving concealer, product option! Love the HOURGLASS collection you shared and the test! Bought the whole thing! Keep up the great work, privacy of the clients when sharing options.. 10++++! read more

Yay, I'm happy that Ulta is right down the street from me now! This is also dangerous because I could spend $100 here in like 3 seconds. I also came to the soft opening today. It's much bigger than I had imagined! I like the interior--it's bright inside and there's a good amount of open space. I ended up purchasing a Lancôme highlighter, NYX eyeliner, and a Clinique Happy in Bloom perfume. I'm new to the highlight game, so a super friendly staff member helped me find the one I ended up getting. She also tried some blushes on my face but I didn't find any I was super sold on. I just wish they had a highlight that looked super bomb on black people's skin, but the selection seemed limited in that regard (same with the blush). Everything was super clean and the rest of the staff was nice. I got to try lots of Mac lipglosses & perfumes, and that was fun. Keep it up! read more

Ulta Beauty - Pickups NYX Hella Fine Liquid Eyeliner Lancôme Dual Finish Highlighter Clinique Happy in Bloom Perfume - Cosmetics & Beauty Supply Near Me - Morgan Hill, California

I usually don't go to Ulta, but today I decided to because I wanted to find some product oil absorbing papers. Once I found the ones I wanted I went to go check out and the person who was checking me out (the receipt says Sonia) she was pressuring me to join the ulta rewards when I said I wasn't interested. She continued to ask me more than 10 times and just couldn't take no for an answer and was just persistent. I understand it's part of protocol to ask a customer if they want to join, but pushing it till there visibly uncomfortable is not the way to go about it. It just made me really upset, and realize why I don't come here. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Morgan Hill, California

Emilia! Thank you for your personal assistance, explanation of the product, guidance and pleasant customer service! Thank you! read more

I went to the Gilroy branch yesterday and wasn't too impressed but still spent over $100. When I got home I realized one of the products was broken, it was glass so didn't want cuts. I came here and was greeted as I walked in. I showed them the broken product and I had the receipt. The employees were friendly and went to get a new product and exchanged it with no issues. read more

My first time in this Ulta. Everyone working there had great customer service Andrew helped me find an alternative setting spray since they didn't have my normal one. He was very knowledgeable and helpful. read more

Came to this location solely for the MAC department. It's so nice to have it here and not have to go to the mall and deal with the craziness. Not to mention, the MAC associates were so sweet! I was lost trying to find the perfect foundation and lip stick. Melissa not only helped me find exactly what I was looking for but took the time to do my make up so I can feel comfortable and good about what I was spending my money on. I was so happy with everything I bought. Best part, she wasn't pushy at all like some salespeople. I will come back just for the amazing service and the wide variety of products. This location is your one stop shop for sure! read more

Went in today for a concealer and mascara I had the best experience I was greeted and was offered help to color match me. My trip was short and sweet. Unfortunately I didn't get his name. Thank you so much for your help! read more

i've hated haircuts for years and Athena did the absolute best job ever. she understood what i wanted super quickly and that was easily the best haircut i've ever had. love her read more

Had an appt today for a haircut. The lady I had did a fantastic job, IF that's what I had asked for, which 100% was not. Her layers were excellent, my hair felt great and looked good. However. I made very clear what length I was after, about 2 inches above the Ulta Salon logo on their smocks; a very clear line on my chest. I stated I did not want anything shorter than that. During the cut, I said "it's short" and she replied "it's because of the layers". No, it's because you cut it way shorter then I asked for. I walked out with hair at my shoulders. Will not be back. read more

Amazing service! This location is so clean and stocked very well. I actually placed an order online before the store opened and it was done and ready for pick up after only 20 minutes. The staff welcomes you in a way that they aren't breathing down your neck or trying to offer every service they have. I really appreciate their professionalism and kindness! Surely will be coming back! read more

Melissa did my makeup for my wedding anniversary. I really loved how it turned out, I would definitely go back to her again! She's very personable and knowledgeable too! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Morgan Hill, California

Love love love this store. The ladies were super helpful and friendly. Greeted me upon arrival and thanked me for my business on the way out. I highly recommend this location for all your beauty needs!! read more

staff is always helpful and friendly. I always get greeted by a staff member when I walk in.

We went to this Ulta location looking for very specific colors of foundation and lipstick, and Lainie was so helpful and determined to find the specific shades and criteria we were looking for. She went above and beyond to make sure we found exactly what we wanted and was extremely patient and kind. It was also very pandemic friendly which made us feel safe, making sure that every product we used was not contaminated and never double dipping. We left with what we came in there to find and are very satisfied with our experience. read more

Alway friendly staff! Athena in the salon does a beautiful job on my hair color (highlights and lowlights- also fun accent colors for my teen daughter). read more

This Five Star goes to particularly the Clinique Associate Jose G; He went far and beyond regular customer service in helping me search for a completely sold out (online and in stores) shade of foundation. He had overheard me speaking to other sales associates who basically said what's out on display is all we got, so we don't have it because they didn't sent us product. However, online, the website noted it was in fact, In Stock at the store, but the whole display counter was not set up since the store's opening. Not to be deterred, Jose said "let me see a visual of what that looks like", glanced at my phone, and he went to work; ran to the back, then got on his hands and knees and looked through each of the disorganized drawers, through boxes one by one and found TWO of the sold out product!! This my sisters, is true customer service. Kudos and many thanks to Jose. I know to whom and where I will send my cosmetic patients and girlfriends for their makeup needs. ~Doc L read more

I had a crappy experience. I got highlights done with an elite stylist (most expensive). But to my horror, she hardly knew what she was doing and completely ruined my hair. Eddie clearly had zero experience with curly hair. I don't recommend the salon at all. read more

My review is for Lucia at the hair salon. I have been going to her for a year now and always leave happy and loving my hair. Afterwards I am always getting lots of compliments on my hair. I love the fact that she always listens to me and what I want to make sure I am comfortable and happy with the results. I could talk to her for hours, she is so kind and funny. Today I left leaving the salon loving my hair like always. Thank you Lucia for always making me feel so comfortable and leaving the salon feeling so beautiful. read more

Whenever I call this location I was always graciously greeted over the line/phone and when I finally came in person to pick up some items I was immediately greeted and I appreciated the great customer service by Terry. Thanks! You have a satisfied customer read more

I ordered a product online for in store pick up. I received a text my order was ready for pick up. Very poor to zero communication from several clerks who were unable to locate my order. (I am still receiving texts reminding me to pick up my order.) This is Ulta Beauty's response "You recently reached out regarding cancellation of your Buy Online, and Pick Up in Store order. We're so sorry for the trouble. We are unable to cancel it as your order has already been processed. We truly apologize for the inconvenience! The good news is, after 5 days if your order does not get picked up, the pending charge will be removed and you will not be charged." I purchased directly from the manufacturer and will receive my product before Ulta Beauty's refunds my account! read more