I recently went and got a foundation and a lip liner. Next day, I come back to return the foundation, along with the lip liner, but the cashier yesterday scanned the foundation twice, and didn't scan the lip liner. There was a whole fiasco involving the cameras and the manager. read more

I have been a loyal Ulta customer for many years, getting my hair colored and cut at different locations (Kendall, Pinecrest, etc.) without any issues. Unfortunately, my recent experience at the Flagler location left me extremely disappointed. I booked my appointment online with stylist Loida. The website quoted me $253 for a full hair color (balayage) and haircut, so I felt comfortable knowing what to expect. Once I was already in the chair with foils in my hair, Loida suddenly told me she "forgot to talk about price" and that the website "doesn't really know what you need." She then involved another employee, Ingrid, who unnecessarily inserted herself into the conversation and made me feel even more pressured. They started justifying higher charges because Loida is a "master stylist," my hair is long, and additional services were "needed." Which the master stylist price is already online...The new price they gave me? $349...almost $100 more than what the website quoted. She added charges for things like root blending (which I've never been charged for with balayage), Olaplex and even a blow dry, which in my past experiences the blow dry was already part of the signature haircut. Which I'm sure of this because sometimes I've gotten the signature haircut without needing the the blow dry. After I pushed back, the total was reduced to $303, but that's still unfair compared to the $253 I originally booked. And it was only reduced because I told her to take out the Olaplex and the additional blow dry she added. Also the deep conditioning treatment was not even close to what they've done beige. All she did was add conditioner and leave it there for a few minutes. While the color itself turned out nice, the way I was treated felt manipulative, like I was being gaslighted into paying more for service I wasn't really getting. This has never happened to me at other Ulta locations. If the Flagler location doesn't fix this pricing issue, you will lose loyal customers like me. Transparent and consistent pricing is key. Customers should never feel blindsided or pressured once they are already in the chair read more

Ulta Beauty - The price on the website. Price reflecting that she is a master stylist already - Hair Salons Near Me - Miami, Florida

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The good thing is that at times only at times do you get an employee to approach you to help the bad thing is that barely nothing have a clear price on them and when you ask for samples, they refuse to give it to you read more

On March 15, 2025, Saturday I came in for Brow Lamination , Benefit Brow Lamination + Shape + Tint With Erick R. He was nice and had a great personality. The customer service was excellent. I noticed that he waxed my brows also . I thought everything went well since I always have benefit brow do my brow lamination since 2023 with no issues afterwards. Well it's been after 3 days and within that time my brows and skin are still red , swollen , blisters, fluid discharge, and scaling like a fish . I've been using the $22 brow oil but it's not helping and I went to CVS and got some aquaphor healing ointment. Hopefully, it will go away soon and I won't have to go to an urgent care clinic. I know something definitely went wrong to warrant this skin reaction. I think I'll stick with my benefit brow experts in Orlando , las Vegas, and in California. read more

Ulta Beauty - Hair Salons Near Me - Miami, Florida

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No solo una mala experiencia ya que me siento estafada porque no me brindaron el servicio de peluquería que solicité y que dijeron que harían , no tuve solución al problema que causaron , la encargada Jessica no hizo nada . Ulta de la Flagger decepción read more

I just had the WORST experience at Ulta! I went for a haircut, it said it was $57 for a signature haircut, which included a conditioning treatment. Sounds good, right? She BARELY conditioned my hair, she tried to upsell me to do a keratin treatment (which is like ... hundreds extra ‍), it would've been extra to blow dry my hair, so I opted not to, but she barely towel dried it, so it's still soaking wet, and after all that, she charged 10 more than advertised!! read more

Love this location of Ulta and their great service. They had great deals and I got all I needed!! Parking was easy since they are located in a big and new shopping center. read more

Ulta Beauty - Hair Salons Near Me - Miami, Florida

Every time I have visited this location, the experience has been intolerable. Staff members relentlessly follow customers around the store, harass them for simply testing products, and aggressively push sales in an extremely rude and unprofessional manner. The level of disrespect and hostility shown by the staff is completely unacceptable and makes shopping here an absolute ordeal. read more

I keep getting chased around Ulta and harassed by employees. They pressure me to buy products without offering any real help or information. On my last visit, they tried to sell me an item that didn't even have a tester available, and when I asked about it, they couldn't explain anything. It made me really uncomfortable and definitely ruined the shopping experience. I won't be coming back. read more

I honestly don't even know where to start with this review, so here goes nothing. I have never in my life felt racially profiled even though I have brown skin and curly hair, luckily it is very common in Miami. I booked an appointment with Loida P. for 6:30 PM. My hair is naturally curly and a bit frizzy but I didn't think someone advertised as a "Master stylist" would have such an issue, as I had done my hair with "Master stylist" Maria C. Just a few days before on May 11th for Mother's Day and she seemed at the time completely unfazed. I thought she was sweet and decided to come back to this Ulta salon for its "good customer service" Ha! Well immediately after sitting in the chair Loida tells me there is an up charge of $20 for "hair length." I told her I have visited the salon several times including 2 weeks ago with Maria C. who was styling someone's hair right next to us and that I'm not willing to pay the extra $20 as I have always been charged the $34 and $54 was not in my budget, I thanked her and attempted to stand up and leave and she then said not to worry, that she saw in the system I was charged $34 with Maria previously and that she would not up charge me, this time. She then turns to Maria and says "remember her she did her hair with you last time?" Maria says something like "oh" and that's all. Loida begins to do my hair and excuses herself for attempting to up charge me and says that it is a new Ulta policy and that before they didn't charge additional for hair length but they do now (I still do not see that policy ANYWHERE). I say it's okay and apologize as I usually blow dry my hair before getting it straightened but I did not have time today so my hair is in its natural state. She continues to do half of my hair taking breaks in between to go to the back room and gossip, I imagine. She comes back out and says to me "Maria C. says you used a coupon last time and that she would not do your hair for $34." That is where I really became offended as I live next to the Ulta in Kendall and just drove 30 minutes to this Ulta in Flagler based on my prior experience with "Master Stylist Maria C." I tell her I did not even know coupons could be applied at the salon and that I have NEVER used a coupon to style my hair, she had mentioned previously that she saw I paid $34 with Maria so why is she now trying to make up that I used a coupon? At this point I wish Loida would have just let me leave rather than do my hair and make me feel like I am not a worthy customer and she is just doing me a favor. To top it all off, then out of the room she kept going to and forth from while I sat there waiting with half my hair done, out comes "Master Stylist Raul R." And says (as he is walking away) "OH HER HAIR IS LONG SHE IS PAYING $20 EXTRA RIGHT." He does not even look at me or stop to wait for an answer. This was the breaking point for me, I felt bullied, I felt discriminated against and even harassed. I got up so fast I left my car keys and atleast they gave them back. But wow definitely NEVER coming back here, I am TRAUMATIZED. read more

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Big selection of products and employees are super helpful. They greet you at the door and as you walk around they ask if you need a basket. Some will even point out the good deals read more

I've never had a more humiliating experience at a store than I did here. While I was shopping, the management falsely accused me of stealing. Despite my attempts to prove my innocence, including removing my clothes, they called the police and treated me with extreme rudeness. Even after I proved that I hadn't taken anything, they didn't even offer an apology. read more

Great place.. Elba the manager is fast, efficient and professional, in fact, the girls in the counter were great as well

This Ulta has some of the best customer service around! I came to get a facial and Alana was super knowledgeable on cleansing and maintenance (so I don't get as much of those pesky black heads...grrr...). Next, I decided to get my eyebrows waxed, since there was a spot open, and you know why not? He (can't remember his name) worked his magic, corrected my subpar tweezing mistake and made my eyebrows look fuller than normal without any eyebrow liner! I'm telling you it's magic and he has it. Next, the cashier attending me was super nice too! I asked where the bathroom and she gave instructions, but then after I paid, she asked if she wanted to show me where it was and walk me there (and there was a huge line for the registers!) Obvi, I declined but the gesture was so nice and generous. I loved my experience. read more

I highly recommend doing your hair styling needs here, especially with Loida! She is amazing. She never fails to bring my vision to life. From the start she's always been super nice and has never failed me. I have been getting my hair done with her for two years and for many more to come! Come get your hair done with her. read more

I've been doing my hair for almost a year and half with Elite stylist- Loida & not only is she great but the app & salon is wonderful!

Loida has been cutting my hair for a little over a year now and my hair has never looked this good. She does the style that you ask for and makes your hair grow, she has great hands. I always cut my hair and would cry because I would walk out of salons so unsatisfied, and now I'm always so happy when Loida cuts my hair. She's great and I 100% recommend! read more

I love this Ulta in Pembroke. Its right across from the mall so it convient. The office manager Mikah is amazing she sets the tone for all her employees. They were all pleasant and helpful. I really love shopping at this store and look forward to trying the Salon. I had an excellent shopping experience. I live in Dade and I'll travel for excellent service. read more

Shout out to Ilannis, from Ulta Beauty! She was the cashier when I visited the store to purchase a gift card. Ilannis was so attentive, helplful and knowledgeable. I was asking for suggestions for an 18 year old. She recommended several items and even went and got me one to look at. She's an amazing young sales associate with a desire to grow and help others. Way to go, Ilannis! I'll ask for you each time I visit Ulta Beauty, West Flagler. Thank you! read more

I had such a great experience today between getting my haircut, blown out by Maria. To my eyebrows getting fixed and everything waxed by the most charming gentleman who pointed out skin care that I needed, over the foundation I had asked for-- Love! They all were just fantastic!! I'll be back to my new favorite place~ read more

went to buy press on nails, and a chapstick here. The employee checking me out put the chapstick in the bag , then it fell out of the bag behind the register. I came back inside before even leaving explaining that it wasn't in my bag. the manager acted as if I had stole it and told me to go look in my car . pulled up footage on her phone saying that it was in my bag and that they can't give it to me or my money back. She went back once again leaving me standing for 5-10 mins up front feeling deeply embarrassed and then told her employee to give me the chapstick over the ear piece obviously because she checked again and saw on the video that it was NOT in my bag. didn't come back up front to apologize for THEIR mistake. I came back and returned everything and she was standing up front and still no apology or any professionalism. and i left embarrassed and in tears. the way she acted towards me in front of so many other customers was unprofessional and disgusting. A shame that i come here at least once a week, but i will never be back at this ulta. the customer service is foul here. read more

Booked a last minute salon appointment with Loida Perez. Showed her a picture of what I wanted and she gave me exactly what I asked for. She's kind and friendly, and wants to make sure you're happy with your cut. read more

Great store with a great selection! They have plenty of testers available to help find the perfect shade. The store can get very busy, but the line moves quickly. Friendly and helpful employees. 10/10 will definitely shop here again! read more

Earlier today I bought a "take the day off balm" by Clinique, when I got home, I discovered that the product has been used and there were makeup stains inside it. I called Ulta to let them know about the issue with the product and the man on the phone didn't apologize about what happened, he just asked if I had the receipt and to come in today. Very unprofessional. read more

Ulta Beauty - There's no protective seal or anything clearly used since it looks like there's foundation in there, that's not even my skin tone. - Hair Salons Near Me - Miami, Florida

Nice & clean store. This one is smaller than the one at Miracle Mile. Customer service has been good. The girls are pretty upbeat and friendly. Taking away one star because sometimes I've stopped by and they haven't had the item(s) I was looking for. But, if you ask them, they'll tell you when the shipments come in and when to call and put the item on hold. I did that the next time and got what I needed. Plenty of parking outside. If you're going to Ulta, might as well stop by Target as well. read more

Ulta beauty is right around the corner from my home so it's my go to place for beauty products. The girls in the shop are always super nice very attentive and always have time to help me. Sometimes the prices are high but the prices are high everywhere, so in retrospect, they're completely reasonable and you can't beat the customer service. read more

This location is great. It's always well stocked and very clean. The associates are usually always friendly and don't try to push products onto you if you ask questions. I've gotten my brows done a few times here at the Benefit Brow Bar too. Today Noelli (sp?) did an amazing job on my brows! Ulta is always sending out coupons so I recommend searching for one online and waiting for their 20% off everything coupons. read more

Claudia, the salon manage, was very pleasant and did such a great job with my hair. I wanted a subtle change in color and style and she delivered just what I wanted. She listening to every concern I had and answered all my questions. Will definitely be back once I need to retouch. read more

Ulta Beauty - Hair Salons Near Me - Miami, Florida

A larger department store dedicated to makeup, perfumes, nail and hair goods seems like paradise to any girl. The perfectly layer out interior of this store makes it easy to access and shop with ease. My blow dryer decided to fizzle out on me so I came to buy one here recently. The variety is pretty impressive and although they don't have every brand, they definitely have comparable items both affordable and those higher end products as well. A sales associate is usually ready to assist you as soon as you enter which makes indecisive shopping easier. I recommend walking through every crevice of the store because the maze like aisles sometimes will make you miss a corner section with even more items to browse. There's a little bit for everyone here and the prices are great. Shopping here is both easy and enjoyable. read more

This was my first time visiting this location and I'm still venturing out slowly as we are still dealing with rising cases in the pandemic. I had ordered a foundation online months ago and needed to return it, so I decided to brave the store to make the return and pick up a new eyebrow product that is not carried in drugstores or Target. The first thing I noticed is that someone greeted me as soon as I entered the store. Usually Ultas are so busy and the employees so disengaged and useless so this surprised me. An employee actually approached me and asked if I needed help. I described the eyebrow product and she had no idea what I was talking about... and even pointed out an eyeliner when I said I was looking for an eyebrow product with a felt tip. I was like umm... no... that's an eyeliner and then just walked away when I realized she could be of no service to me. While I was browsing I noticed there were multiple people cleaning the store and all of the products were wrapped in plastic. Although it is kind of annoying that you can't sample before buying, I appreciate that the environment is much more hygienic. The cashier was very nice and helpful when I was doing the return and trying to combine coupons and gift with purchase. Also, the store was very organized, probably due to the reduced foot traffic. I noticed they are also offering pickup options, so I may try that in the future if I need to visit again. read more

I would love to give this store 5 stars. I always walk to makeup store without make up because i need to try the products my skin is compatible. I have a severe rosacea, and most of the products doesn't work with my skin but today the guy who works in the make up department trying the makeup and stuff helped me sooo much, he made me so special, i am very insecure with my skin sometimes, but he made me feel like I didn't have to. He looked all over the store until he found the perfect match for me. I am very thankful for his help, especially because it was my birthday shopping. I don't recall his name, but this store has the most amazing workers ever, even tho they were only like 4 they made every costumer special! Thank you ulta, for the best pre birthday shopping ever! read more

There was no one on the floor to help...when I did locate someone to help, she told me she couldn't because she had to re-stock. Then I went to the cashier to ask if someone can help me matching a cc cream to my complexion and I showed her a box of the brand I wanted and without even looking at it she said yes that's the one for you. How can you Know if you didn't even look at it?!? You barely even looked at me. Never again going to this store. read more

On Saturday I went to the store to buy some make up and conditioner for my hair. I asked for assistance to a wonderful employee that happened to be one of their hair stylist named Loida, not only she assisted me and answered my questions about the products . I ended up doing my hair with her and I got the best highlights and cut and met all of my expectations. I highly recommend Loida for color correction and platinum highlights. Thank you! read more

I've seen Ulta grow so much. I started going to Ulta about 4 years ago. They have a huge variety of different amazing products ! The crew in this location is super friendly. read more

I came in today out of the blue, and I left with not only an AMAZING haircut/color, I left with a new friend(s) and a hairstylist for life! To say that Beatrice did a great job is an UNDERSTATEMENT! I let her do whatever she thought was best with my hair, and I left looking (and feeling) like a new woman! From the wonderfully relaxing hair wash, to the smooth blow dry, I felt 100% pampered! Beatrice has a new, lifelong client!!! read more

Ulta Beauty - Hair Salons Near Me - Miami, Florida

This is by far my favorite Ulta!! The associates here are so nice and extremely helpful when it comes to matching your foundation or questions about products in general. The associates do a good job in not making you feel stupid over asking a question or not knowing a certain something unlike other stores. There is always some sort of sale going on whether it's buy one get one 40% or even today they had all Naked palettes for 50%!! The Naked palettes were $27 after taxes which is not bad at all. The parking can be a little hectic since it is in a shopping plaza but besides that I have no complaints about this store. read more

Ulta Beauty - Hair Salons Near Me - Miami, Florida

best place to get your hair done ! friendly customer service ! amazing people ! Barbara was such a loving hairstylist! she is amazing ! she was very delicate on washing my hair , explaining the treatment I got for my hair and she was very friendly ! the time went really fast ! recommend Barbara to do your hair ! my hair came out beautiful ! I did a blow out and a hair treatment ! My hair is now very soft and shiny ! Thank you Barbara for the amazing service ! read more

We walked into this location on Sunday at around 5:45pm and instead of being greeted nicely we were told that the store would be closing in 15min, as we are in the hair care area in the back looking for a product a sales associate approaches us and instead of asking if we need assistance finding anything she told us that store was closing in 10minutes! Apparently, this is a normal practice for this store because the associates were all doing the same thing with the other shoppers. What a terrible experience, poor training, poor leadership! Definitely will not be back! read more

As bad as my experience was at the Kendall Ulta yesterday my experience at the Flagler Ulta today was amazing. Alba the manager is a true manager. Her staff was amazingly knowledgeable, the store is clean and organized and you can tell she's in charge of her team. What a difference good management training makes. Christie, give Alba a raise! read more

Me and my three friends came today to shop for some things when as soon as we entered the store, the employees eyes were all on us. Every step we took was watched by the employees as we saw a few of them keeping their eyes on us as we picked up an item. Not even five min into entering the store, mysteriously a security guard is called over with him watching our every move as well. I made eye contact with him several times and wherever we moved, he did as well. I don't know what we did to have all of them suspect we were up to no good but it's disgusting this is the world we live in. Disgusting. I will never set foot in there again. I will be calling corporate as well. read more