Do better Ulta. Need to have experience with dealing with Black people's skin. I don't understand how a store that has so many makeup brands but for some reason none of it was for me. I left the store disappointed and embarrassed. Shame on you Ulta. You should step up your game and provide quality inclusivity. read more

Samara provided excellent service. I came in when my order wasn't ready for pickup yet, and she quickly and efficiently checked on it. She noticed it still wasn't ready and handled everything in a very professional and friendly way. I really appreciated her great customer service. read more

I went in looking for a specific item. The store feels very cramped and I don't think area are labeled well for where thing s are (makeup, hair care, body products) so it took some time for me to find the brand I was looking for. When I didn't immediately see what I was looking for, I went to ask an associate for assistance. The associate hardly acknowledged that I was asking for assistance and then just coldly said "it'd be over there" with a point and went back to what they were doing. This is not the experience I've had at other locations and I'll make sure to visit those stores moving forward. read more

I have always been happy with Ulta-I really love the rewards program and have shopped at this store quite often the hairstylists Rachel and Logan are particularly fabulous! Sincere has done my facials and is lovely and her expertise has helped my skin! I took star off due to facial area-there is no enclosure/room so you are out in the open...which for me is okay, but I definitely feel like it takes away from relaxing experience. read more

Went here to get my hair done. I wasn't sure what I wanted but my hair dresser Rivka was absolutely wonderful. I love my hair and she really took the time to make sure I loved the results. Will definitely be back:-) read more

Ulta Beauty - She did an amazing job! - Cosmetics & Beauty Supply Near Me - Matthews, North Carolina

Dont come here if you're looking for help when the store is about to close. Asked Matt for help and he brushed me off. Found help on my own by a lovely young lady named Victoria. I call to express my feelings about my experience but the manager also didn't have time and told me to come on here to write a review. So here I am. If management doesn't care why would the employees. Why have a career in customer service if you can't or don't want to provide it. read more

One of the sales associates said my gift card was "one of the ones you have to activate" when it doesn't say that anywhere on the card. She only ran it through twice, the exact same way. I suggested she manually type it in or run it through as a debit/credit and she refused...until another associate came over and actually did. And guess what, I was right! This was slightly frustrating. I'm not sure why it was so hard to just try to process the gift card another way. read more

Got my haircut today I feel like a new woman! My stylist, Logan was incredibly sweet and worked his magic on my hair . I loved the conversation and I appreciated his honesty on the goal I was trying to achieve. I'll definitely me back to book future appointments with him . read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Matthews, North Carolina

Customer service at the Matthews location is lacking. I always feel like a number vs an actual person. When I asked for help about a product, I was shown products that had nothing to do with my issue. Also I went in on my birthday and I informed the cashier that it was my birthday so I could get the free product and she said (in a not so friendly voice) "We don't have anymore". I said ok then, no big deal. She could've at least said happy birthday. She was so rude and was only interested in getting me through her line. I will not shop Ulta anymore. read more

I had a great experience due to the customer service from a young woman with blonde stitch braids and a all brown suede track suit. when i asked the woman on register if they had the product i wanted, she said no and didn't know if any recommendations either . the other lady asked me if i needed help and found the exact product i wanted, twice, and saved me 30$ !! read more

New store that is clean and very well lit. There are several items that you can try or smell before you buy. Be sure to look up coupons on the site before you make a purchase. They also have a loyalty program for each dollar you spend is a point depending on your purchase you can get a free gift. There is plenty of parking in their shared lot. There are plenty of staff available, however they loose a star on customer service. Despite having the staff they seem focused on working with one person and fail to multitask. Sometimes you may not be greeted or helped because the team seem busy.... as a result there seems to be a wait at checkout when I come so brace yourself. Hopefully they can make changes in customer service as they develop since they are new. The place has been open for about a month now. Happy beauty hunting. read more

Disappointed in Ulta. Would be interested in understanding their coupons. Recently received a 10 couple for anything over 50 which I had 90 but casher stated it was prestige...what. Going to stop going just way to expensive and their is no c/s so what is the point. No more interest in spending my hard earned bucks for nothing read more

HORRIBLE CUSTOMER SERVICE!!! I called multiple times because they didn't know how to put me on hold and check to see if an item was in stock. When they finally got me on hold, I was sitting there for over 20 MINUTES TO CHECK IF ONE ITEM WAS IN STOCK. I ended up hanging up thinking maybe they were swamped and called back an hour later and got even worse customer service. They need to get their act together. read more

For the love of God, just order online. Cashier seemed to have a problem with me opting to scan my card rather than telling her my phone number, she was a bit of a pill honestly. As I was rummaging through my wallet for my Ultamate Rewards card, she decided to be really snarky and say (as if I were some idiot), "You can just tell me." Or you can just scan my card, pendeja. No seriously, what is up with the staff getting that familiar with their customers? I have to agree with the other reviews, the customer service here is horrible. It's one of the better-organized stores due to its more compact size (as opposed to other Ultas), but there are other locations, like Cotswald in Charlotte and Hanes Mall in Winston-Salem, that are scores better as far as customer service and organization go. Hanes Mall even offered coupons for online purchasing. I like the house brand, which boasts the Luxe Lipstick and the eyeshadow singles. But with the decline in customer service as of recent, I feel a better option would be just to order online so I can avoid the embarrassment of having a member of the staff talk down her nose at me. read more

They won't discuss price for hair care, they told me to look it online and hang up the phone.

My first time here yes the store is spotless but the customer service sucks! For being a new store they were oddly out of a lot of products? I walked around for 30 minutes and not a single soul spoke to me. I had to get someone's attention to help me with hair products. Standing in line to be checked out there was only one person on the register, the line was four people deep. The lady behind me said no one said a word to her either. It is 3:30 in the afternoon on a Thursday and the place was dead, no reason to be ignored. I'm usually dodging women who work at Ulta because they are overly aggressive, complete opposite in Matthews! read more

First time coming to this specific ulta because apparently it was the closest to me but I actually think google maps was wrong. Anyway I ordered something online because I figured it would be faster and easier than fighting the ridiculous Christmas shoppers. I got there and went straight to the online pick up counter. The woman at the register saw me but didnt acknowledge me which is fine, she was ringing someone out. Then she took care of another person and another and another. There were 2 workers at the front ringing out customers, neither acknowledged me until the one woman finally rang out 3 people and said she would be right with me. 10 minutes later I was finally taken care of! It would have been faster for me to grab the item off the shelf and wait in line because they took care of everyone in line before they took care of me. Maybe they should have someone on the floor that they can call when an online pick up comes in. This was the most irritating online pick up experience. This was not the fast and easy way to shop that they promise. I wouldn't go to this store again and I probably wont use the online shopping option either. Not really worth it since there is no real difference. Maybe if I was buying a ton of stuff. Otherwise pretty terrible read more

This only gets one a star because I am unable to give it zero stars. The staff is always rude, my second visit to this particular location and I get treated like garbage. I ask for help and I get the staff pointing to where I need to go instead of walking me and showing an ounce of customer service. I exchanged some items that didn't worK for me and the cashier seemed upset that I was there. id rather keep shopping at Sephora. read more

Poor customer service in this location. I came in-store to sample a foundation. The associates cannot color match you correctly so I requested a sample of the product. The associate told me no we don't have that. If I can't sample the product to get the right color match then I will not purchase products from Ulta. He didn't offer any explanation as to why they don't offer samples..he just walked away. I will not return. read more

I had my hair cut/colored at the salon yesterday. First there was some confusion over a promotion that had been the reason I chose Ulta over other salons. This led to an embarrassing and frustrating confrontation with an extremely rude Assistant Manager ... who has no business being in retail. Anyway, after being made to feel like an idiot, I should have just left. But my stylist had already been so kind to me during my consultation. So, I stuck it out. $300 later (the discount was still misleading, WTF) I was less than pleased with the color and cut. I made this clear to my stylist. She tried to reason with me to "like" it. But the point is, I left with that 'deer in the headlights" look of complete disbelief that she was letting me walk out this unhappy. This is not the way a salon should be run. I understand that color is difficult to get correct the first time ... but the customer shouldn't have to pay until they are satisfied. Period. This is especially important when they are paying for an "elite" associate (which my stylist was). To add insult to injury, I have a balding area near my part. Look at how my stylist dealt with this ... it's now more prominent than ever!!! Again, if you want a professional salon do NOT go here! read more

Ulta Beauty - How my stylist dealt with balding spot. Nice! - Cosmetics & Beauty Supply Near Me - Matthews, North Carolina

Today I went to the Matthews store with my daughter and grand daughter and was overly impressed. The store is spotless but even more impressive is the customer service. The beauty consultants, Toni and the person working with her, didn't get her name (sorry), were wonderful. I'm a grandmother and they both made me feel like a rock star. I can't gush enough about how helpful these 2 women were to me and my family. They are knowledgeable about the products in their location. The check out experience was good too; professional, quick, efficient. A good experience. read more

I came to this location on the 30th & 31st (31st because I had a sample missing) Sarah went above and beyond to help me!! It felt like we instantly became friends. Each time I come I meet a new associate and honestly they are all great. On the 30th alongside Sarah I also met Englan!! What a beauty. She helped me with my mobil app and was super friendly. I love coming here! read more