Demanded my phone number and said I could not return any items without giving my phone number. What is the point of the printed receipt then? Is this just a strong arm tactic to get my data? On the receipt it mentions nothing about having to have a phone number for return, just the receipt. Very deceptive practice, especially during the Holiday Season. read more

soo i come in with my friend .. just browsing , and low and behold kelsey ( the manager ) comes around and asks if we're good and we say yes! well she comes around AGAIN and im pretending to put on deodorant bc it has hairs already on it so miss kelsey takes the initiative to tell me it's not deodorant ( it was) and takes it away saying i ruined it wasn't nice at all by the way ... right ... now here's the fun part, i come up to her again and tell her that as a manager u shouldn't represent your store that way . she saw no wrong in being rude since "she can kick us out " her names kelsey by the way read more

This might be the nicest Ulta I have ever seen! I heard the soft opening was this past Friday, so I went over there after an appointment. It was luckily open! This was sparkling clean, shiny, and full of staff on day 1. The store was laid out differently than other Ultas - it is easy to see the whole store standing from the front. MAC has a section fully staffed for consultation right up front. The beauty deals and grand opening specials were also up front. This was the most staffed Ulta also - several people checked on me throughout. The best part was that every tester for make-up had never been used before so it was fun trying new stuff! I did not end up buying too much because I already bought so much at other Ultas not knowing when this one would open when I have been in other cities. The Grand Opening is this coming weekend. This is a great addition to Manhattan! read more

Ulta Beauty - Storefront inside mall - Hair Salons Near Me - Manhattan, Kansas

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As a lover of makeup I was so excited when I heard Manhattan was getting an Ulta but sadly I was let down. The employees arent very knowledgable about makeup so they cant help you with what you need. I got my eyebrows done at the benefit bar and they wax all my eyebrows off....and charged me $30. With a Sephora near by this wouldn't be my first choice. read more

I was really excited that we got an Ulta in Manhattan. I've always been impressed with the customer service at Ulta. I usually go to one in Colorado when I visit family--or the ones in Lawrence or KC, and they are accommodating and friendly every time. The Manhattan facility is gorgeous, the store is huge and well-lit, aesthetically pleasing etc. They have Mac (the last Ulta I'd gone to didn't carry Mac), which is wonderful, and it may be one of the nicer stores I've ever been in. It was evening, and the store was not busy. That's about where the good ends. I went to Ulta after having been outside all day-- as is not that uncommon in an agriculture-heavy state-- windblown hair, and probably even a little dirt on my jeans. I needed some new make-up, and always rely on the great staff I've met at other Ulta stores to give recommendations and show me techniques-- help me pick correct colors etc. I was looking at the Benefit brow bar, trying to figure out what colors to purchase--nearby there were 4-5 girls doing what looked to be stocking shelves. I kept looking over at them, hoping that one would realize I needed some help-- but they were too immersed in their conversation to care. I finally headed to the front counter, and on the way a different staff member walked by me-- I asked her for assistance, and she somewhat begrudgingly helped me pick a color before moving on to something much more important (joining in the conversation with the girls stocking shelves). As I browsed the make-up in the vicinity of this work crew of young women-- I heard them loudly giggling about the damaged skin of another customer (I don't think this person was in the store at the time), they had no qualms about loudly mocking a customer's less-than-perfect complexion. I was pretty aghast, and felt like I'd entered a high school. I then spent about another 30 minutes browsing, and had about $300 worth of products I was ready to purchase. The rest of the time I was in there, despite there being at least 7-8 people working and maybe one other customer, no one spoke to me, no one offered help. There was no doubt in my mind from the 100% lack of service from any of ladies working there-- that I was either not welcome, or that this store doesn't care about customer service. This entire experience made it very easy to put back $250+ worth of merchandise at the checkout, when I was informed that the posted "freebies" that were supposed to come with several sets of makeup were all gone. The cashier flippantly informed me that they were usually out of everything-- yet there were postings absolutely everywhere in the store-- incentivising the purchases. There were no apologies, no substitutes (Beauty Brands does this when they run out of things), and just a flippant "yep" when I told her all I'd be buying was the brow makeup. No "thank you", no "have a good night", just more of the same. I have never felt this way at an Ulta before, and I'm bummed, because I won't be back to this location. read more

I was waiting to checkout and there was an employee helping a customer checkout. While 2 other employees were gabbing behind the counter. I just stood there for a minute or two before they asked if we were to check out. It seems like they were too busy talking to do their job. read more

I was very excited to hear this store was opening, but was disappointed with my first few visits to this Ulta. The customer service was subpar and everyone I talked to had this holier than thou attitude that made shopping there a huge turn off. After a few months of being open it's completely different. Everyone is extremely helpful and kind. Alicia helped me with an exchange I was sure I wouldn't be able to do, as the item was a gift and purchased well over 5 months ago. I was able to walk out with a brand new primer today and I'm incredibly happy with my experience. Thank you Alicia for all your help! read more

This really is a great store with a big selection. The full line of certain brands isn't available in store but there are so many options for you to find what you need. They didn't have my blush in stock so the young gal helped me to order it online to have it shipped to my home at no extra charge. She was so helpful as the staff there always are when I shop. I was able to find my other items in stock. read more

Great service, good employees. Very friendly and helpful service. Will continue shopping here regularly. Makes the holidays easy with gift sets all over the store! 10/10 will recommend for everyone. read more

Went in for the first time today since its opening- it's well organized and very clean. However, I witnessed a confrontation between two employees. One employee (perhaps the supervisor?) was threatening to report another employee if she wasn't clocked in. Then who I am assuming is a supervisor then went right on past me to the backroom, I had to step out of her way. Not sure what that was all about, but it didn't feel appropriate at all. read more

this place sucks and didn't know what they were doing. they didn't have anyone working in the hair section and didn't know anything abt the store. won't be going here again. read more

I just came here for college and wanted to get my hair colored. My hair is naturally a very dark brown color and I wanted to lighten it a couple of shades so I came here feeling excited. The person that did my hair was very sweet and nice, but she didn't give me what I wanted. I went home with bleach still in my hair and scalp and dried soap on my ears and scalp. The coloring turned into a very light orangey yellow color that I wasn't happy with. She couldn't go any darker though because she didn't think my hair would absorb anymore. My hair color and bleaching was very splotchy, the underside of my hair was very light like the color didn't even hit it and around the hairline of my forehead I have some dark brown splotches where she didn't get the bleach. My hair has about three different colors in it, it goes from an orangey color, to a light weird yellow, and then into the very awkward yellow orange color. I paid quite a bit of money for this as well and felt like I didn't get my moneys worth just wasn't consistent hair color, not the right color and splotchy, bleach in my hair, and soap. The workers are nice, but my Ulta experience is the worst I've ever had at a salon. read more