* TERRIBLE* I went to this Ulta expecting great service. Great service was not what I was given. To begin with I had previously had an ombre hair color. I specifically told the stylist, which was also the manager coloring my hair what I had wanted, an all over universal color in mahogany, eggplant or somewhere close to those colors. After remaining in her chair for several hours, and then being left and forgotten about in the rinsing bowl for nearly and hour (I kid you not it was nearly 50 minutes) someone who was not the same stylist finally rinsed out my hair and sat me down in the chair. She would not allow me to see what she had done, only continously saying that she loved the color. When she finally turned me around to look at my hair, it was what she referred to as "a melt" color. Not at all what I had anticipated seeing or what I wanted. It was not mahogany but a blonde orange blorange color that she assured me would fade into pink. I didn't want or ask for pink hair. I leave there only to be told this hideous hair color would be 225.00 WITH a discount for having the whole process take so long. After being there 4 hours, I did not feel like arguing with her so I called her the next day to let her know how displeased I was with the color. She promised to make it right at no charge. I asked her several times if she would do her best to make it what I wanted originally. She assured me she would at no charge. Upon returning, she reassures me it will be done how I would like it, even showing me a color swatch of the color I wanted which I agreed was in the color family that I had desired. Fast forward to the end of the color session and my hair is a very bright, very radiant eye catching red. Red... again, not the color I had desired. Fine, apparently she does not know her colors, okay I can manage with this until I get it fixed, again I suppose. She then tells me it is going to be 117.00. I reminded her about our conversation that this was supposed to be a repair of the terrible hair I left with previously. I had to argue the fact that I was not going to pay for this as well because she had apparently forgotten about our previous conversation. Long story short, though I have made it lengthy already. I will not ever step foot in another Ulta salon again. I work in an office, and when the subject of hair arises I am very adamant in my opinion that no one else does the same. I would like to think I am a fairly lax person, but making a mistake not only once, but twice and not wanting to admit or own your mistake is a no-no in my book. So, no I do not recommend Ulta as the place you want to have your hair done. read more