I was helped right away -- I think she was the manager -- and she perfectly matched me to a Fenty Beauty skin tint that I now wear daily. I love everything I got. Perfect! read more

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Sad to say, something has gone wrong with this store. My last two appointments have been changed/canceled without notifying me. Well, I get notifications that I HAVE an appointment, but when I arrive, alas, the stylist isn't there. Now, I take the time to (a) book the appointment and (b) show up. The very least they could do is call ahead and notify me. And no, it is NOT okay to switch stylists without notifying me. Avoid this location as they have zero regard for the consumer. read more

What stands out about this store is the amazing service. I visited on 12/6 was helped by an amazing manager and Marsala. I have visited this locations several times and Marsala is amazing at setting me up in Prestige to find my beauty products! No matter what occasion or time of year it is, I can always depend on this store to really get me the products that I absolutely love ! read more

I schlepped all the way from Scottsdale to see Selene for my hair. She does a phenomenal job & is so personable & nice. I really like her. She does such a good job. She's great at listening to what I, the client wants, but has great suggestions. The store itself is a smaller space. Not a huge selection of items but I think covers enough of the basics that if this were my primary store, I wouldn't be offended but I would know I would still have to order items online read more

I went to the Salon as usual. My hair is normally a copper red color. I went for a touch up of my gray hair. I came out with jet black hair! All the good stylists have left. Never again. read more

This review is beyond late... The staff are AMAZING here! I had one of the best experiences of my life a few months ago at this location. A sales rep named Brittany was helping me get makeup figured out since I have problematic skin and I had no clue what I should use. She was so kind and educated me on makeup, how to apply it and showed me products that would actually help me look great and help my skin conditions. Not only did she go above and beyond showing me products I needed but was very considerate of my budget and gave me gifts to help enhance my makeup even more! It's been a few months and my skin has improved so much from her knowledge and help. What's even crazier is she told me she felt like that day was very special for me, which was so crazy since a few hours later my fiancé proposed to me! I will never forget Brittany, the staff at this location and the impeccable service! I will always shop at this Ulta! read more

They stock items that are half way empty. Make sure you check the items you purchase because I bought something not realizing it was half way empty. When I came back to return it so I can exchange it they told me they couldn't because it wasn't "lightly used". OBVIOUSLY it wasn't lightly used bc I bought it half way empty. I guess being honest doesn't work around here. Guess I have to return it and get my money back by filling it up with water and lying. read more

Look I'm a pretty basic girl, no frills, wear natural looking makeup when I do wear it at all and a lot of that also has to do with anxiety over picking the wrong products. Every Ulta I've ever been typically leaves me feeling unwelcome and most staff always a bit snobby. This location was clean and organized. Parking lot super busy. The staff here was ok, but yet again service missed the mark. I had to hunt down a salesperson to ask some questions . I will say my questions were answered. . I didn't find what I was looking for today and most likely will stick to ordering my usual items online from a different box store. read more

I am soo upset right now. I would give negative 5 stars. I have been a customer of Ulta salone for 4 years, and have never had an issue, they have made my hair look amazing until yesterday. I am left with black hair that is ugly, not even a pretty black. I was supposed to be a medium brown, and I told the girl and there is even notes my hair takes dark so then why did she not go lighter, we even picked out a shade that was lighter to be safe, and I have never had issue with it going black from that color before. She did say they didn't have the color so she had to mix color to make the color well what ever she did, did not work. I contacted the store and the manager offered to get me in but non of the times I could make it in worked for a stylist, so then she offered me 30% off. Which is like $90.00, so i am stuck still paying almost $300 for the initial service and probably another $250 to fix this horrible mess they left my hair. I would not be soo upset if i didn't have a huge event this week (reason for getting my hair done) Thanks for screwing me everyway possible and as people say eww what happened to your hair I am going to let them know I am a walking example of the product your ok with your customer presenting for the company. read more

I feel like the attentive service has gone downhill here... The bathrooms are disgusting

Go see Angie, she knows what's up!!! I drive all the way from Surprise cause she's only person i trust with my hair and is amazing with braids read more

I LOVE MONICA! She always gets my brows shaped so well! I have wild bushy tails and everyone else struggles to shape them well. I was having such a horrible day and by the end of my appointment I was laughing and looked amazing! I greatly appreciate Monica and her amazing skills! read more

Ok so like who doesn't love shopping at Ulta! That's why I gave it 2 stars .... but Do not get your eyebrows done there ! Got my eyebrows done and burned my flesh and hope it doesn't leave a scare. read more

Ulta Beauty - Burned eyebrow - Hair Salons Near Me - Goodyear, Arizona

Christian....Absolutely the worst stylist EVER! I went for a trim, and he cuts "chunks" of hair....acted annoyed at what I was asking for.....Made derogatory comments .... DO NOT .... (I repeat) DO NOT let him touch your hair!! read more

So I called the store to have them fix this mess after there store trainer tried to fix the gray Botched job, the manager Mariah stated I'd we give you a refund you are not allowed back into my store ! We already tried to fix it an your hair is not in the right condition to be lifted again. Well no kidding ! But that's to bad on you because you will lift it back to what it was when I walked in your store on March 31st. The people who ruined my hair Araceli on March 31st and Angel this past week need be held accountable for THE DAMAGE THEY DID TO MY HAIR!!!! I reached out to guest services Monday and it's Friday and NO ONE HAS REACHED OUT FOR A RESOLUTION! Nice customer service Ulta! Place is a disgrace and an embarrassment! And to say these 2 employees have been doing hair for 7 years !!! . Time to go back to school read more

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I should have been more inquisitive on pricing. I had surgery on Thursday and couldn't get wet for 7 days so it was sponge bath and the option to have my hair shampooed here. $42 for a shampoo and blow dry. I about choked !! Friendly staff but I didn't come to make friends. read more

I visit Ulta every chance I get. I know the staff Changes a lot. Also, customer service is different for every client, however , since I'm a regular, I've been able to find nice staff who knows me. They are friendly and attentive. Can't speak for everyone but the ones who help me always are. I realized I hadn't written a review. I usually don't for places I frequent but I always find what I need. Today I got a replacement for my Stila lip plus a few other things. There's always something I need. LoL read more

Ulta Beauty - Hair Salons Near Me - Goodyear, Arizona

ULTA- WHAT EXACTLY ARE YOU DOUNG YO CHANGE THE ATTITUDE OF THE STAFF AND MANAGER'S OF THIS STORE. LOOK AT THE REVIEWS!!! Compare that store with the Avondale store and it's a completely different experience. If you don't figure out how to fix you Customer Service problem we'll happily order online from other retailers. I had to go back to buy mascara yesterday and it's awful, EVERY TIME! They'll ask if you need help but they CLEARLY don't WANT to. They help as little as absolutely possible. It's just as bad as before but now they get to be disgruntled with a mask on. GO TO THE AVONDALE LOCATION, they're friendly, happy, IT'S CLEAN & the manager is in plain site helping employees and customers. read more

Wish they had 0 stars. Called to many many locations in AZ to find one that would take the birthday Benefit brow bar free brow arch and this location told me they would accept the offer but once I drove all the way down here (45 minutes) they told me they no longer accept the offer and where not willing to do anything about it even though it was her birthday. Absolutely horrible customer service. I've never had such a bad problem with Ulta. read more

Employees are always so rude. Never offer help, and pretend like you don't exist. Feels very judgmental. Asked for a foundation match and got bounced around from associate to associate, and when I got one she was rude. Almost like she was disgusted to help me match my skin color to a foundation. Usually under stocked on products, or is hard to find in store. Everytime I come here it is always unpleasant. Haven't had a positive experience here since the early 2010s. Wouldnt recommended to anyone. Order on the website to avoid their associates and get the products you want. read more

I just want to say I had an amazing experience at the Ulta Salon . I was soo happy with the ending product Jeni is the best. She exceeded my expectations I didn't expect such an amazing outcome since I have very dark hair . She was very helpful on guiding me how to care for my color tested hair . I will definitely recommend Jeni to all my friends. read more

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I had a enjoyable experience. I don't usually buy makeup but preparing for my wedding I wanted to try out some new stuff. The staff gave me good recommendations and even gave me general tips on applying make up and resources on how to learn to do my own makeup. The store was busy but I was still able to get help. read more

La Toya did an INCREDIBLE job with my hair. She absolutely transformed my curly hair and spent so much of the time of the appointment teaching me tricks and tips for maintaining and nurturing my curls specifically that I would have otherwise not known! She was so passionate about helping me with my hair struggles and made me feel so comfortable putting my faith in her hands (considering how nerve racking haircuts can be). I am so thankful for all of the wisdom she gave me and the beautiful shape and life she gave my curls. I look forward to seeing her for my next trim! read more

I've been in this store twice cause I don't live in this area however I just went in today, I was greeted, helped and checked out quickly Typically I wouldnt expect so much help but it was busy and the girls were great to help I will be returning to the Goodyear (I think) location again read more

Go if you want to keep getting asked same questions over and over be harassed followed throughout store / no small samples anymore either when you spend alot of money read more

Yessenia was my cashier First of all she doesn't know crap about customer service!! I bought a bablybliss straightener at my store in surprise which I love that store by the way! I had to return it in Goodyear because it's close to work. I used it twice but burned my forehead twice. So I returned it for the smaller one. I went in to buy the smaller one first. The cashier had ZERO personality !! But that's besides the point. When I went back today to return the larger one I told her I burned myself with it. She smirked then asked if I used it. UH YES I just told you I did!!!!! Never smiled never asked if I was ok never made conversation NOTHING!!! I asked her if she needed my credit card after I handed her the receipt she looked at me rudely and said GIVE ME A MINUTE!! I wasn't being pushy I just asked a question. Then calls her manager over and says again "SHE USED IT". Seriously is it a crime to use something you purchased then not want it but purchase something different. I will never give that store my business again. I am considering returning my 2nd purchase and repurchasing it at the surprise store where they actually are nice and friendly and know the meaning of customer service!!! read more

I booked an apt for 2pm. 2pm so I could make it for after work. Ulta decided to switch my apt for 1:45pm without calling me and asking me if that was okay. Again, I booked for 2pm because I got off work at 1:30pm and thats when I could make it. I showed up to Ulta at 2:05pm and they told me my appointment was cancelled because I was 20 minutes. After explaining that I NEVER approved my appointment to be moved I was just told "I could reschedule you for 4:45pm today".. how is that okay?? When I made an appointment and Ulta staff decided to move it and suddenly it was my fault. I waited a week for this appointment I am extremely disappointed in my service and how this situation was turned on me. read more

I was reprimanded for trying a hand lotion that appeared to be a tester. Explained testers are for customers who are interested in purchasing. I was there with my 15 year old daughter, and our combined purchase decreased substantially from what we intended when we went in there to do. In addition, I was insulted by this person insinuation. I have shopped for many years. A simple error does not need a scolding or to be implied I would need to buy it; there were several open already with a sign about testers. I did buy anything, and will continue to shop elsewhere. This was at the location in Litchfield Park, Goodyear AZ. read more

I would give this place 0 stars if I could because how can you hire hairstylists that aren't comfortable enough doing all types of hair?! I was rebooked twice first time lady said she didn't have enough time to do my hair and called me 15 minutes before my appointment to cancel and rebook me with someone else I say okay I understand then when I get to the rebook session with a new lady she says she isn't comfortable bleaching or lifting my "ethnic hair" and she wouldn't be able to do my hair today. Do hair schools teach you to do hair on all types of hair? Just because my hair is curly and I am black you're not comfortable doing my hair? I was embarrassed today and this is shameful ulta I've been getting my hair done at ultas for the past 4 years by non poc and this is the first time someone has turned me away saying they aren't "comfortable doing ethnic hair" you should be ashamed read more

Anizia helped my mom and I, and was spectacularly amazing. She went out of her way and truly cared about us as customers. If she sees this, I wanted to thank you whole heartedly! read more

I had scheduled an appointment here because so many of my friends recommended Ulta. Not this location specifically, but Ulta overall. I wanted to take my balayage to the next level. Nothing too crazy. Just add in some more highlights while leaving in the low lights to keep my dimension. My appointment was at 11am, but she didn't get to me until 11:30 almost noon because they had a morning meeting that ran over. No big deal. Anyways, she gets started and we're talking and I am getting to know her more and asking her questions about her technique. Everyone is different but I noticed so many things wrong. She just slapped the bleach on without even trying to blend it. I keep thinking this is how she does it and it will be okay. Well, 3 hours later after wash and tone she shows it to me all excited about how it turned out. Blotchy, discoloration, no more dimension and orange orange orange!!! I told her that I wasn't happy. If you're charging me $300 I would expect it to look better than this. She throws excuse after excuse saying a lot of things happened and that she was just playing it be ear and if I'm not happy I can just speak to her manager (raising her voice). I told her not necessary just fix it. 2 hours later it's even worse. At this point I had to leave, she did give me a discount and scheduled a second appointment to come back but I wasn't comfortable with that. The overall service here was horrible. The entire staff was rude and they give you all sorts of nasty looks. Needless to say this was the first time I've ever cried in a hair salon chair. I will NOT be coming back here for hair services ever again and I am thoroughly disappointed. I thought the artists were better quality here. I guess not. First picture was how she left it and the second was from another artist who fixed Ulta's disaster. read more

Ulta Beauty - Before - Hair Salons Near Me - Goodyear, Arizona

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The darker haired older lady was being really judge-y about my dog being a service dog. I showed my dog's card and she was still doubting me I felt really discriminated. Shame on you I even had proof. She also demanded me to pick up my dog the whole time. I told her it would be harder for me to shop. She didn't really care when I said that. I mean c'mon guys it's Arizona and it's really hot here I didn't wanna leave my dog in the hot car. I feel like this Ulta could do a lot better!!! I bought my dog into stores and other ultas I never received such rude treatment read more

This is not a personal review. But on behalf of my client. She called me less than a week ago in a panic stating she had been to this Ulta and her experience was horrific.. FOUR hours and $375+ dollars later and her hair turned out like the first 3 posted pictures. She showed a picture and asked for balayage and a cute bob. This is a shame, and if I knew the stylists name I would call her out. She ended up in my chair from following me on social media and the 4th picture is during her process with me and the after when we corrected it. This service was completely unacceptable and if I do find out the stylists name I am going to take this a step further and report her to state board. Based on the overall reviews of this store it seems the employees are awful and nothing will be done. I WOULD NOT step foot into this store and let anyone service me. Shame on you Ulta for allowing this kind of business. read more

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Only reason I stopped in was because I wanted the Lorac mega pro palette 2 and Sephora doesn't carry Lorac anymore. I purchased the palette and when I got home the entire thing was covered in gold shadow, one of the shadows was broken and spilled everywhere. I had to go back the next day and when I mentioned the need for the exchange I didn't even get an apology, she just said "make sure you check this one" which I had already done. I also noticed that the Lorac section had a sign that stated a gift with purchase, when I mentioned it to her she said "we ran out of the gifts" not even giving me eye contact. I then told her, well then I suggest you take down the sign...to which she didn't reply. It upsets me because this is a 60.00 eyeshadow palette (that's not cheap) and they act like they're doing you a favor. I know retail during the holidays is tough but they are like this year round. The customer service at this location is horrible, I'd rather go to Sephora or order online. I'm not dealing with their attitude anymore. read more

I have to tell my experience about their employees that made my experience with my mom what should have been in the first place. My mom has congestive heart failure. I didn't even count on ever having a wedding let alone my mother being there to witness it. So when we talked about having a wedding hair and make up trial appointment together was a dream come true. We had initially booked an appointment at a different chain salon nearby but unfortunately they messed with our schedule and their customer service skills in handling situation was less than professional. So mom and i left with no appointment and a horrible experience. We came to this Ulta location and we told them about what happened. One employee in particular was what turned around our day. She had the most vibrant hair, amazing eye shadow, and one of the most caring personalities. She went over her scheduled shift to help me and my mom. She listened to me, she made me laugh, and she got her friends at the store to give my mom a makeover and treat her like the queen she is. What these amazing people did was give me and my mom our dream back, they gave us the memory of a mother and her daughter planning for a beautiful day. I can't thank you all enough for what you did! Thank you thank you thank you!!!! read more

I like this store but I can never find the products I need in store but I can online to pick up in store. It makes no sense but as long as they have them and I can pick up the same day I don't mind it much. Ordering online to pick up in store is easy. They even have an order pick up register right by the entrance for a quick grab and go. The employees are nice and helpful and the store is always neat. read more

THIS MANAGER IS SO DISGUSTING WITH CUSTOMERS. I have been a customer at this location since opening weekend. I've only had to deal with Managers very few times regarding a product or booking a special event. But for the past couple years, this Asian Manager, has been the rudest I've ever encountered. My friend and I both have diamond status AccorHotels Ta because we love shopping their deals and the products have nothing to do with the store. We buy it all, hair/ makeup/and use the salon sometimes. Hence, We are always there, we've known the staff come and go. We love the deals. The manager always walking around with her fake smile and her "hi honeys". She's so rude. Check our account status, we have spent so much money here, and yet the one or two times that we exchange a product due to its packaging being compromised or it was sealed and advertised but I got it home and smelled like rotten eggs, OF COURSE I WILL RETURN IT BUT 99% of the time we exchange it for something different. This one time in about a year we are exchanging a product, she goes to help the cashier who is ringing us up, and looks at the products thinking I'm returning it all but in actuality I was exchanging one item and buying three more. Anyway, she pushes a button on the computer and leans in to the cashier and plainly says, "watch her, she's ALWAYS returning everything! " ARE YOU KIDDING ME??? YOURE GOING TO FLAT OUT INSULT ME RIGHT IN FRONT OF MY FRIEND AND HER CHILD?? YOU ARE SO RUDE AND HAVE NO CUSTOMER SERVICE SKILLS. SHE IS AS FAKE AS THEY COME. IM NOT THE FIRST ONE ON HERE TO COMPLAIN ABOUT HER. THE GOOD THING IS THAT THE MANAGER AND STAFF AT THE AVONDALE LOCATION ARE NICER, the store is bigger and they know how to treat their customers. GO TO AVONDALE INSTEAD OF THIS OLD OUTDATED STORE WITH RUDE CLASSLESS STAFF!!!! read more

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I called the salon today to make an appointment for a haircut for my 15 year old son. I was happy they were able to do it this afternoon at 2pm. We arrived at approximately 1:45pm and learned no one was available to do a clipper cut. The associate asked if I made the appointment online and I said, no I called and spoke in person to an associate. His response was since I am a woman they probably assumed it was for a woman hence why they did not ask any clarifying questions. I explained that I made the appointment under his male name and also specified during the appointment call that it was for my 15 year old son. The associate response, oh yeah it was under his name... This was my first time to use their salon, won't be back. Waste of my time and gas. If no clarifying questions are asked when setting the appointment I would be very leary about being on the same page during a hair service appointment. read more

I have gone to Erica at the Benefit Brow Bar in Goodyear, AZ for at least a couple of years now. She is the only one I trust to tint and shape my brows. I see her every four weeks and I wouldn't go anywhere else! My service is fantastic each time and I enjoy chatting with her too! read more

Employees are rude and are too busy talking to each other to help customers. Overheard an employee talking about us. Sephora has better products and costumer service. read more