Jordan made the shopping experience exceptional. Please visit and ask for her. She helped my with product selection with her extensive knowledg. read more

The customer service here is horrible! I was looking for a fragrance by Noyz and popped in to my local Ulta. I asked a sales associate if she worked there and her response was "Mmmhmm". I asked her if she could please help me and she just stared at me. lol. A gentleman that works there was walking by so I asked him and he pointed at the tower and as an afterthought added "We've been selling through it". The customer service here is always horrible. Just an unpleasant, unprofessional group of people. Corporate really should pay a visit and see for themselves as to why their ratings are so low. read more

Just called to verify the name of the woman that helped me I'm 99% sure it was Thalia. I have pretty persistent eczema on my face and could not find a product that would help. Within two days of using the products she recommended my eczema has basically cleared up! I have not had relief in months. Without her help I would probably still be suffering! If you come to this location, you will find that the staff is incredibly helpful and very sweet. Will definitely be shopping at this Ulta location again! read more

Went in going blind on my skin routine and wanted some recommendations. Jordan helped me out on picking a skin care routine tailored to my skin type. She answered my questions on why certain things are important and was pretty knowledgeable. Thanks Jordan! read more

The store was a mess. No one ask if you needed help. Workers looked like they just crawled out of bed. To bad coustmer service has gone out the window. read more

I always enjoy my time at Ulta Beauty, looking at the new makeup items on the shelf and restocking on the items that I need. The East Memphis location is my go-to. The staff is always friendly to me and willing to help when I have questions. The store is always clean and fully stocked. I enjoy shopping in organization versus chaos. My favorite part at check-out is using my points that I collected from my pervious purchases to get a discount on my new purchase. read more

It is something really wonderful when you go into a store that is either make up, perfume, lotion's , face mask, lipstick, eyelashes oh wait that's right that's why this is Ulta I call this now the ultimate experience! I noticed way more clearance signage that I was able to snap pictures of and who doesn't love a good mark down right?!:) Again there was so much to look at and it was so many stations that I wanted to get to including foundation area more eyelashes the fragrance side and on and on On this trip my prime visit was to redeem my complimentary happy birthday gift from being a member. Ulta is known for their members rewards and also when you sign up by including your birthday you receive a gift for your birthday month. So with that in mind I entered into the store there is a Sanitizer station it's near where you pick up the hand heel basket for shopping also the store does require everyone answering to wear a face mask I noticed on one of the front promotional banners that they were offering with a $60 or more purchase on fragrance you receive a choice of either a free-throw or a free robe And also notice inside the store along with clearance there is also certain aisle that I dedicated to "last call"purchase meaning those particular products in that section are on last call and they are mark down accordingly-- perhaps the manufacturer will no longer distribute that particular product so it is on "last call" I'd recommend you visit ulta and check out some of the clearance some of the promotions and if you haven't gotten all your gifts for Christmas this may be the best stop it you can add to your list. Just also note for those this never visit the ulta locations have the in-store salon however I did not notice an in-store salon at this location but again I was trying to look at a lot of the sale signage and the promotions that were going on but you have to call the locations prior to making a salon appointment read more

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One of the best Ultas I've visited in a long time as far as customer service. I was shocked to find beauty reps on the floor. We were asked more than once if we needed assistance. When we got to the register we were met once again with pleasant beauty reps. I could tell everyone here enjoys their jobs and customers. My mom and I enjoyed our experience. I don't live in the area but when I visit again this will be one of my stops. read more

No one ever seems to be available to help me on the floor. I THINK I saw one female employee that restocking shelves and she suddenly disappeared and I never saw her again. I'm not sure why but ever since the pand3mic happened, it seems there's never anyone on the floor to help with make up or color matching. I came in today on a Friday afternoon and there were lots of customers but once again, no one to help or greet me. Or if there were, no one said anything to me or asked if I needed help. I walked around for a while and hovered by the make up station a bit hoping someone would show and no on ever did. I'm very intimidated by make up stores and the whole make up scene as it is so not having help is even more nerve racking and disappointing. I keep hoping to get color matched and can never find a soul or get anyone's attention. There's also usually no one at the hair salon and the lights are always off back there. The make up testers are always smudged, messed up and gross looking too. My cousin is from Mississippi and says the one there is very clean, well kept and helpful staff is available and come straight to you to greet you and help as soon as you walk inside. I've had this happen at other make up places too and I'm wondering if it's because I'm not wearing any make up or something? I dont know ‍ I may give it another shot again in the future and ask for someone to help via the cashier at the front. It's just kinda sad. I'm guessing maybe it's my timing has been bad? Or maybe because of the economy or something they're perpetually short staffed? I hope it can one day be as full of life and welcoming as it was pre-pand3mic. A member of the staff (possibly Jad) did greet me back then and was so kind. I miss that. They were wonderful. read more

I have nothing but good things to say about Ulta Beauty! They are so friendly and helpful but most of all they let you roam without any pressure. I've tried their pick up service and it's great. You can order online, apply your promo codes, and pick up (skip the line) your beauty products! read more

I only came to this store for a return and it wasn't a very pleasant experience. Luckily there was someone at the register but this person wasn't very friendly at all. Hire a more professional staff to help customers. I saw a young lady needed to pull one of the 2 ladies at the register to help her match concealer. What people are saying from old reviews is still true today. I wasn't even there to buy anything and it wasn't good. The store itself was nice but can't say the same for the staff I encountered. read more

I just left Ulta with my niece. This was her first time buying makeup and was excited the entire time until we got in line. 3 Ulta workers were behind us, talking poorly about my niece and I and also about other customers in the store. These 3 workers then talked about how they were ready to quit and how bad the store was being ran. No one should come to a store excited about their first make up experience and leave upset, because 3 workers were talking poorly about them. read more

I came in here to find something simple. I looked everywhere in this store, but I couldn't find any. None of the dozen employees I saw walking by made any attempt to even preform a simple customer service. I've worked customer service for almost 10 years and I would be ashamed to worked here. read more

Went in to pick up a few items for a Christmas gift. I was greeted immediately and then left to find what I needed/wanted. At one point I must've looked lost because a salesperson came to ask if I needed help. I was shown what I was looking for a left alone again (which I greatly appreciated). This store is always clean and the wait time isn't too long to check out. The few times i have asked a salesperson about color matching, I've chosen someone who looks like me which has proven to help. Parking is plentiful as this store is in a strip mall. I choose to come here as opposed to going into the actual mall, even if it is to purchase sample/travel size items. read more

poor experience, nobody greeted me when I walked in and when I made my purchase the staff wasn't very friendly. I asked if they carried a certain brand and the cashier said she didn't know and the lady beside her acted like it was an issue she asked her a question. Overall it was uncomfortable and I will going to a different location! read more

I'm really glad we have an Ulta in town now. I don't go often, but when I do I enjoy browsing the products and trying new things. Plus - it keeps me out of the more expensive Sephora, which is not far away. The prices are very reasonable and they have great sales. You can also go to their website and print out a coupon - they run them all the time. They have all kinds of skin care products, makeup and even big name designer fragrances such as Dolce and Gabanna, Ralph Lauren and DKNY. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Cordova, Tennessee

Worst Ulta Ever!!! Nobody Greeted Me When I Walked In!!! Associates On The Sales Floor Didn't Bother To Ask if I Needed Any Help!!! I Won't Be Back Ever!!! In 2023, I Refuse To Spend My Money At Any Business That Don't Appreciate It!!! DO BETTER!!! Rude Asses!!! I'll Take My Business To Sephora!!! read more

Horrible experience at the Salon today, a very heavy set lady was very rude to me and my 12 year old daughter when asking a question, the only reason I went her was because another employee told me to. "It's not what you say it's how you say it" However everyone else at the store was very helpful Ulta please don't hire mean and hateful (racist) people like this one read more

I came here at 9:30 and saw a girl standing right outside the door smoking. She said they open at 10. So I went to Ross next door and came back at 10:20 and doors are locked despite the posted opening time on their windows says they open at 10 as well. I don't have time to wait around figuring out what time they actually open, so I'm over it and never coming back to this location. read more

SALON NOT for BLACK HAIR CARE I should have known better, but what could possibly go wrong with a hair color, on natural hair. I ended up bald all around the edges of my hair, especially in the back around the nape area. They boasted of product quality and technician skills. I ENDED UP BALD from a HAIR COLOR. DO NOT GO THERE. The stylist was Black and was supposed to have about 20+ years of experience .... She may have had the credentials, but she did not have the skills. read more

Went to this location to buy $23 face wash and instead of the associates asking if i needed help finding said $23 face wash, they proceeded to follow me up and down the aisles while communicating via head set to each other to "keep an eye on me." I overheard one of the male associates point blank say "She's going down skin care can anyone else get over there." As a past employee of Ulta i know about the theft that happens everyday but this was humiliating! I was followed the whole time i was shopping to the point that i couldn't even focus on shopping i was too worried about looking suspicious, an employee followed me until the moment i left the store. I felt so embarrassed and i don't know if ill be shopping at this location or any location again after this. read more

We came to this location on Saturday morning, right after open, and were surprised to see how busy it was right around that time. Quite a few customers came in for services while we were there, and they always seemed pretty happy with what they paid for. The store is clean, and the tester items seem to be full (as opposed to a bunch of empty eyeshadows like you find at other locations). We did have a slight disgust with the tester facial cleansing brushes. All brands had dirty makeup smears all over the brushes, and you would definitely not want to put them on your face. I personally can't attest to how difficult it may be for them to clean the testers or replace the spinning brush heads, but they were not sanitary. Ironically, those brushes are notorious for clearing acne, but with how dirty these things were, they are definitely part of the problem for whoever wiped their foundation all over them. At checkout, there was a giant line and only one cashier, so the line went really slow. The cashier was trying to use two machines to try and speed up the process, but all of the computers were freezing up except for the one she was on. I don't shop at Ulta often, so when she asked me for my phone number, I asked why it was needed. She snapped back at me with "So you can get your Ulta Beauty points and blah blah blah". I said "Oh, I don't have one, I don't shop here often." She said "Well, do you know someone who does? I'm sure they would appreciate it more than not." So I found my sister's phone number and gave her that. I'm sure this is a key performance indicator for them or something, but if the checkout line is long and you're the only person there, it might be time-and-place to let your customers politely decline. read more

Went shopping for a good friend here and was greeted right away at the door with a smiling welcoming face. Got everything on my friends wish list and was very impressed with the prices. This stores atmosphere is very professional and ill definitely be back. read more

If Jad isn't working that day, don't bother. He's always super helpful but he wasn't working today. I went in there to get hair color, lashes, and makeup. No one asked if I needed any help. I walked around for half an hour looking for gloves and a shower cap and not one employee asked if I needed help. When I saw someone and approached him and asked him for help, he was very rude and blew me off. I put all my stuff back and left. I'll go to Sally's next time I need hair color or lashes. read more

Do NOT get hair done here! Horrible experience!!!!! The girl had no Idea what she was doing and the manager was a joke. Never ever again! read more

The girls that work here are always making me feel as though I'm in the wrong for wanting to shop here??? I literally had one girl ring me up while she was on the phone and ringing up another guest??? I'd rather just wait in line than experience that kind of service. Will I ever come here again? Of course!! I will endure any kind of service if it means sale! read more

I can't believe I've never reviewed this place. First of all, sign up for their rewards card. It's free. Just make sure to actually bring it with you when you shop, have them scan it, and you get points which are then redeemed for free stuff. Let them accumulate for something nice and you can get free perfume or something really awesome. I mean come on, how many stores give you a free bottle of perfume or something really nice like that? I go in here often enough that everyone knows who I am, which is great but also sad since I clearly have no life. I need a lot of shampoo, and I'm also a nail polish addict! And as far as nail polish goes, they carry eeeeeverything. OPI, Essie, you name it. I can't remember if they carry China Glaze. If they do, it's not a huge selection which kinda sucks (which is probably why I can't remember if they do carry it at all) but I suppose they can't carry all of everything. Essie's really where I'm at, but China Glaze is my #2 because they have the best neons. For everything else, they have salon brands and drugstore brands which is great. Things are always on sale. If they aren't on sale when you go in, just give it a week or two and it will be. And check magazines like People and some of the beauty mags like Elle, sometimes there's coupons in there for something like $5 off a $25 purchase or something. Whatever you buy can be on sale so you can really make a killing - if what you get is already buy one, get one half off, you can really save. And like I said you can get everything from Redken and Fekkai to L'Oreal and even regular old boxes of drugstore hair dye. They have cosmetics, too. Again, they have Smashbox (and their own line) and other stuff like bareMinerals alongside Maybelline and Almay. They have soaps and such too so they really do have everything. And with the points system (and they seem to be competitively priced), for the things they do carry, I don't buy them anywhere else. Especially when they have their buy one get one half off sale, it's a great time to stock up on said product since things like shampoo or soap can sit in a closet. If you ever need help with picking out a new shade of eyeshadow or with finding a new bottle of perfume, the staff are great in helping you. They don't just shrug and point you in a vague direction, but actually help you find something and make sure you actually do find something. The one thing I do dislike about their perfume selection though is it's not as vast as Sephora, but it is kinda hard to compete with that wall of awesomeness, but as long as you're not shooting for the really high-end stuff (e.g. you won't find Hermès perfumes here), Ulta will have it, and a tester bottle out to smell it. read more

It's kind of dangerous for me to go into an Ulta. I never come out with just one item that I went in for. They're often running specials on their bath and body products and everything is so colorful and good-smelling that I usually walk out with something. A cool thing that I found is that Ulta's line of cosmetics are cruelty-free. This is great -- because I absolutely love their lip glosses, and they're very reasonably-priced. I try to go on days when they're having a buy one, get one of equal or lesser value deal. They carry lots of hair products, and various brands of cosmetics. You'll find a bit of everything, and I find that they're like Sephora's less- concerned-with-expensive-brand-names little sister. read more

I love this store and all the helpful employees who are always willing to look around in the back for something you are looking for! They have a large variety of products from high-end perfumes to a fabulous selection of hair products from every brand you could imagine. In addition, their prices are surprisingly comparable to local stores and they always have special "buy 2-get 1 free" offers. The one thing that is the topper is their "frequent shopper" card. It tallies all your purchases and then gives you actual cash off future purchases. In addition, they send you coupons and you can also find their flyers in your Sunday paper. This Ulta is the best I have ever visited and they are a national chain, so there should be one right near you. It is worth the trip! read more

I'm an Ulta Beauty nerd for real. I'll even go there to fish for more items that I don't really need at the moment. It's great being a member because you get to rack up a bunch of points then turn them to store credit. This is a great alternative to Sephora in my opinion. Not trying to discredit them, but it is nice spending less money on the same type of product. Praise Ulta! read more

WHY say you're offering curbside pickup if it's going to take 20 minutes and the person is going to come out to bring it to you, not see your car parked right outside and then go back in like nothing happened and not call to say they didn't see the vehicle you said you were in. read more

I'm on the fence with Ulta. There are some good deals to be found here, but for the most part, Ulta is drug store brand cosmetics and hair care. Being that I am a hairstylist, I could lecture you all day long and then some about not using drug store hair products, and how beneficial it is to splurge a bit and buy the fancy makeup. You get what you pay for folks. If you want your makeup to last all day and be the actual purple it looks in the case (and not a very faint hue of lavender) then you need to upgrade. Ulta is Sephora's step sister. Sephora offers up all the lovely high end perfumes, makeup and cosmetics. And while you can find some of the same items at the two very different stores, Sephora always has had a much better selection for what I am looking for. Sure, I pick up the Ulta sale flier every now and again and peruse it for a bargain I can't pass up, but for the most part I can pass it up. It's just not my cup of tea. I will say that the staff at this location has always been very helpful and friendly, and when you do find a bargain, it is a bargain. read more

I want to thank all the young ladies at Ulta for helping me with the new products inside the store! I'm a makeup artist for "Glam Doll" here in Memphis, TN so its a must to purchased cosmetics on a regular. But, shopping at Ulta makes things easy when you have personal assistance. Ulta Salon & Cosmetics has a great team!! Shopping all around the store enjoying myself playing in makeup inside the store gave me ideals on how to create fashion on the face. Also, there products is not expensive like Sephora, the prices are very reasonable. Ulta send out coupons in the mail and online print out coupon. This store sales skin care,designer fragrance & makeup. You can find just about anything in this store concerning cosmetic and skin products. If you haven't tried shopping here you should. Grade-A read more

I absolutely love this store. Excellent customer service when I am welcomed in to the store. Highly recommend to shop at ULTA Germantown Parkway. The associates are extremely professional and know their products. read more

Ulta Beauty - Wishing you all much in your hearts. Life is short. The best u can be is being true to yourself. Whenever ur down just smile. - Cosmetics & Beauty Supply Near Me - Cordova, Tennessee

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I loved Ulta.com, so when I got a coupon for their salon services...I thought I would give it a shot. I booked a texturizer, cut and style online and was excited. It had been a while since I had done anything for myself since I stay at home with a disabled child most of the time. My husband and son dropped me off, asked how long it should be and made arrangements to pick me up at that time for a nice dinner out. Things were going well for a while. The stylist was nice (they seem to only have one since I could only book Brianna online) and things went pretty well until it was time to rinse the 'perm' (I thought it was to be a texturizer, but I see now they are the. Same thing -_-) solution from my hair. She went to change the capes and we both noticed that my cardigan was soaked down my back. I figured it was just water from the rinsing, but no. It was either the perm solution or whatever conditioning prep she put on my hair prior to the perm. Regardless, the back of my jacket was stained green and the neck was brown! Brianna said that she had seen the green stuff before and it should wash out, but she didn't know what the brown was and it must have been the conditioning stuff even though she had never known it to stain before. None of this was helping me since I was supposed to go out to dinner in half an hour! She sputtered around a bit when I asked what she was going to about it and even suggested that maybe my jacket was already stained before I got there. I said it was brand new and even took the tag off just as I put it on right before I came there. I was quite upset at that remark. She dabbed at it with a towel and I got frustrated. at this point, I tried to wash out my jacket. The color was not coming out (my cardigan was originally pale ivory). I again asked what was she going to do and she said she was going to go ask her manager now. Upon her return, she says that the regular manager isn't there and the one on duty said to have my jacket dry cleaned and bring them the bill. I am actually livid. Because she has permed my hair, she doesn't wish to style it or dry it. Fair enough, but I paid for a style. The cut was horrible (I asked for simple layers, not anything difficult) and I was still charged for everything! I went out of the store in the freezing cold with a soaked and stained coat, wet ugly hair and an empty wallet. I was so upset, I told my husband to cancel dinner and I just went home and cried. This was supposed to be a special thing for me and it was just devastating. I don't like dry cleaning because of the chemicals, so I tried to remove the staining myself when I got home. I was able to get the green out. But the brown would not budge. My brand new cardigan was ruined. I sent in a complaint to Ulta online and they were very concerned, but once they sent word down to the local store...we got no replies at all. I sent in photos of the stained jacket and even the tags I had just removed showing it was brand new. I showed my receipt where was forced to pay for everything even though I didn't even get what I paid for, not even counting what I lost. Nothing. They don't care at all about customers. I can tell you that I will never do business with them again and even though I am a platinum rewards member. I will not even shop with Ulta online anymore due to this. I have never been treated so horribly and I will tell everyone I come across to avoid this salon and store. They simply do not care about customers. Beware and avoid this salon and store. read more

I love the salon at Ulta. Sarann is my stylist; she always does an excellent job. Sarann is outstanding with color and I always love my hair cut. Sarann takes time with every client to make sure they get what they want and are happy with the result. read more

As long as I know what I want and go in and buy it... no problem. Today I wanted to try getting a facial and I saw there was a 30% off special going on right now. I called to make an appointment and the phone rang at least 20 times. When someone picked up, they said that the special doesn't start until next week. (Not according to the website, but OK...) I asked if I could make an appointment for today anyway and they said they have ONE person who does the facials and they are on vacation until next Wednesday, just in time for the 30% off special. I don't think it is the fault of the person on the phone... but I don't think suspending one aspect of your business (when you are part of a chain) for a week and a half is good practice. I will go elsewhere and continue to use Ulta as a big old cosmetics section of a drugstore. read more

I'm a cosmetics junky so this place is heaven on earth for me. Their "rewards" program offers great coupons almost weekly - some up to 20% off my entire order. You don't find this at the large department store chains as their coupons typically exclude cosmetics. The only negative that I have is that they do not carry MAC or NARS. read more

If you are looking for great customer service and people ready to help you this is not the place to shop. Words cant express the bad service we have gotten here the last few times I have taken my daughter here. I even asked for a manager one time and was told there wasn't one! Almost everyone who works here acts like they are doing you a favor if you ask them for help and they actually answer. I wish we could experience some of the great service that a few others have posted about. Not impressed by this store. read more

I like ulta. I like having one side drugstore and one side high end, but seriously every time I go..twice a week, they are ALWAYS out of stock of a few different product shades! Its been like that since August.... read more