Absolutely. I'd make it strong and damaging from a customer-service standpoint, but still careful about the racial-discrimination allegation. Unless you can point to specific racial comments or clearly different treatment based on race, it's better to describe what you personally observed and say it raised concerns about possible racial bias rather than stating discrimination as a proven fact.
1-STAR REVIEW -- GOLDEN BEAUTY #8, CORDOVA, TN
EXTREMELY UNPROFESSIONAL & DISRESPECTFUL -- MANAGEMENT NEEDS TO ADDRESS THIS
My experience at Golden Beauty #8 on N. Germantown Pkwy in Cordova was disturbing enough that I feel other customers should know about it.
The behavior and attitude displayed by Dora and Kevin toward patrons was, in my opinion, completely unacceptable. Customers spending their money in an establishment should be treated with basic courtesy, dignity, and respect. Instead, I witnessed behavior that came across as rude, dismissive, confrontational, and extremely unprofessional.
What concerned me even more was the way certain customers appeared to be treated compared with others. The interaction was troubling enough to raise serious concerns for me about whether racial bias may have played a role in how some patrons were being treated. I cannot speak to anyone's intentions, but I can absolutely speak to how the behavior appeared and how uncomfortable it made the situation.
No customer should walk into a business and feel belittled, disrespected, singled out, or unwelcome -- especially while spending their own money.
Customer service isn't just about ringing up merchandise. It's about how you treat the PEOPLE who keep your doors open. If employees or management cannot communicate with customers professionally and respectfully, that is something ownership needs to address immediately.
I hope Golden Beauty #8's ownership/management reviews how customers are being spoken to and treated, particularly when concerns or disagreements arise.
Respect should not depend on who the customer is.
Based on what I personally witnessed, I cannot recommend this location without significant improvement in professionalism, attitude, and customer treatment.
1 OUT OF 5 -- DO BETTER. read more
