I had the best experience ever for my facial with Makayla. This was my third experience And I Will be back for my next experience in January. read more

Have not been to an ultra in many years so didn't know what to expect. There was a specific product I had been looking for and could not find at other beauty supply stores. They not only had my product but they had much from that line. Also, since I did not know how the store was setup up I asked for help and the staff member who assisted me was very friendly and walked me over to the right area. So why three stars you ask? Because of the wait... Someone else was in front of me waiting as well. I thought they would have one of the many sales associates walking around to come help us while they current customer issues was being worked out but they did not. This place is not the cheapest but if you looking for something in particular they may have it here ! read more

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Just an update, it's May 2024. I don't go to the store that much anymore. If I do is only for one product and I don't have time to drive up to Concord or the one down independence. I go to Sephora after getting the old greeting that I used to get at this location. They have a a few good people there. I think I did not see the manager for 3 months. Most of the time I went at random times. Either in the morning or early in the afternoon. Each time they told me that she was going to come in or she was off. But the place is a little bit run down now. I mean Sally beauty store down the street is actually in a neat shape. I do notice that they're beautiful beauty bar in the back is well maintained. My guess is that's the money maker and the rest of the store can kind of fall down. I never saw anyone get their face done in the back. I'm sure the person working there is doing their best. The stylist I remember are gone. The new ones don't say that much and don't seem to be that busy. I miss both Chelsea and Jamilah. If you're looking for them I know where they are. Just hit me up. Ms Barbara, The esthetician also has an office nearby so if you want information just hit me up. My guess is, Ulta beauty corporate people needed some incentive to get their bonus so they created the beauty bar. At this location they did not check on the ingredients of success. So now they're doomed to repeat the retail stories of a store that has a revolving door as far as employees go. I do wish him luck. Like I said Sephora is my new place and to get that one product that ulta beauty has I can just order it off Amazon or directly from the manufacturer. read more

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Haircut by Lakeisha W. Cut more than requested after specifying I wanted more face framing but am still growing out length, very uneven cut. read more

Ulta Beauty - Haircut by Lakeisha W. Ulta Ikea Blvd. - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

I've been going to Ulta for hair cuts for many years and this was by far the worst experience I've ever had. I arrived to my appointment on time and was told it would be another 20 minutes because Miriam was finishing color on another client. I wasn't thrilled, but ok. I ended up waiting for 45 minutes until she took me. I told her I wanted my hair very short and she didn't listen. She didn't even show me the length until the very end, and I didn't feel comfortable asking her to cut it shorter. She was clearly behind on clients and rushing to get to the next one who had arrived. She never asked if I wanted layers, face framing, etc. I had to ask twice for front bangs when she cut them as side bangs. I am incredibly disappointed with my experience and haircut. read more

There are not many Ulta locations in Charlotte. This one is super far from my house but Ulta is the only beauty supply store that sells the marula oil that I was looking for. I don't go to Ulta often enough to understand their layout, but things weren't labeled well enough for ease spotting. This location was super busy. The line was extremely long, I waited over 30 mins just to get checked out. Overall I'm glad they carried what I was looking for. read more

Thanks to Natalie, the brow tech, for taking her time to me match foundation and concealer . She also showed me how to apply certain products . The store didn't have a everything I needed today but overall it was a pleasant experience. read more

Came in to look st some black Friday sales. Young lady in fragrance took very good care of us. She was being patient and showing us a few things until we decided on what to purchase. The item cane with a robe as a free gift and had the larger size we needed. Upon checkout the cashier was very dry and did not want to look through the stack of robes to find the size we were told was available. Leslie came up to the register and said the robe is in the store, but there is no way anyone can look for it and we need to just keep calling back to see when someone finds the size requested. No come back later, no I'll let you know when we find it, nothing. Lost over $250 in sales because you just treated us like what we were told you could sell to us, no one cared enough to look or work with us. read more

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I've visit here once for work reasons and the store was clean and the staff is friendly

I always been an Ulta customer for many many years, I do my hair and I also buy all my hair products and cosmetics needs from there. Because I have been out of town for a while I called the salon for an appointment and they booked me for a hair color with a girl named Dianna Kabor. She did my hair and it was a great experience. I was generous too. yesterday I went for my six weeks retouch appointment at 1:00pm, but due to an emergency I knew that I can't make it on time so I called the salon to ask if I can come fifteen or thirty minutes late and the girl told me that there is a fifteen minute grace period if I can make it during that time and It will be fine. I rushed to the Salon and I was there exactly at 1:17 pm. One of the girls at the salon went to get Dianna Kabor from the back when she came she was so angry and told me ( you are late almost twenty minute) I told her I was here a couple minutes ago She get even more upset and starts yelling (you know you should come on time B/C I don't like to rush and get enough time with each of my client). I said to her I am sorry but I have an emergency and I called the front desk and I told them, but if you can't do my hair now I can reschedule she said that's fine but still mad and she rushed to prepare the color. she didn't give me a chance to talk to her or even looked at me. so I went to where she was and said to her nicely that I noticed after I went home after my last visit that the color I had a little darker than my actual hair color. Her response was a disaster. she burst out and throw the bowl into the sink yelling ( it is the same color of your hair) and she grabbed another bowl I guess to prepare a lighter color. So I told her I just want your opinion but if that's what you think then no worries you can use the same one you just threw into the skin. she took the bowl out of the sink in order to use It again. there was a black hair stylist who was there the whole time and who witnessed the whole Situatio. During the process she said ( I am sorry for what had happened and I don't know why I did that) I just want to let you know that Dianna Kabor can be great hair stylist but she needs her attitude checked. What I went through is unjust and I felt that you should be aware of what had happened read more

Went in to replace some tinted moisturizer that I purchased here before COVID and they were out. But it was like pulling teeth to get Excellent Customer Service. I asked the rep could she check to see if she had my shade in the bottom locked drawer and they did not. She offered to check in the back and they did not. I had to ask her when was it coming in again...she walked off to ask someone ans came ba k and told me it maybe in on Thursday and that I should call back. I told her I would be out of town. I had to ask her to check at another store. Instead of her checking another Ulta...she checked the internet and found them at Sephora. Yes you are right, she sent me to a competitor store. It was such a thoughtful thing to do and we'll received. read more

I went in tonight an hour before closing and asked for a color match for a CC cream that I had my eye on. There are only two people working but the woman I asked for help (I believe her name was Mia, but I'm embarrassed to say I'm terrible with names) didn't blink an eye and said she'd be over as soon as she could. she not only matched me to a color that I had no idea matched to my skin tone, but she also made great recommendations for a cleanser and a moisturizer. It's so refreshing to be able to have a real life conversation with someone who understands my needs. Thank you for having such helpful people like Mia in the store! I will definitely be back. read more

I have no complaints about this store. I came here on a whim, not really looking for anything specific. I am not really a makeup wearer but I decided that I need some new eye liner as mine has dried out. Told you, I am not a make up wearer LOL. I also picked up some magnetic eye lashes. I think I have worn false eye lashes maybe 5 times, but I felt like purchasing some new ones (I still haven't worn them). I did ask one young lady for her advice. She was wonderful in providing me her thoughts on the lashes, so that also made me solidify my purchase. The lines were a bit long at times, but they moved extremely fast. I don't think I waited in line for more than 2 minutes. The cashier was nice and welcoming. I would come back to this establishment as the workers were nice, the shelves were stocked, and the store was clean. read more

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As a first time male shopper with ulta, my experience was not a pleasant one. I ordered azzaro cologne online. After 2 weeks the order did not not ship. Then 16 days later I get a notice that the order was canceled and my funds were put back on an ecard. ​i never got notice that there was an issue with the order and i also used my personal debit card so i don't know why my funds were put on a gift card. Long story short, i will never use or purchase from this company. I thought they were trust worthy, but i was wrong. They rip people off! read more

The service was great I got elf's collection And I loved it.The customer service was amazing and I hope you injoy yourself read more

I go to this location often and the employees are always pleasant and helpful. Every time I have to make a return they make the process quick and painless. The only thing that could be better is if they had more higher end brands like Dior and Chanel. Also sometimes when something is trending or really popular at the moment they will be sold out for weeks. But they do have really great sales here. read more

I came to Ulta today for a quick stop to return some things and look around for a few new items. Although I've been here before, the experience I just had was the best I've ever had at an Ulta. The store is clean and organized as usual. I had only been in there a few minutes and one of the store associates, Jocelyn, came up right away to check on me. I said I was fine and moved on to the other side of the store. She checked on me again after noticing that I was looking at the same section for a while. After that, she ended up helping me find EVERY item I needed and even grabbing a basket for all of my items. I got in line and she ended up being there at the register to help me too. Super smooth return/checkout process, and I was in and out the store just like that. The other store associates I interacted with were friendly, cheerful, and helpful as well! Great customer service, and very knowledgable store associates! Highly recommend this location. read more

I just have to say..... that Chris is an amazing hairstylist at Ulta Beauty. If you're looking for someone to dye or style your hair, he's the person! read more

This is the worst Ulta ever. The staff is rude and unhelpful. With COVID the new lines are weird and seems to place you in closer contact with others then the original way it was set up. After waiting I was told that there was only one line even though there was multiple registers open and multiple line on the floor to tell you to stand "here". I will drive to another Ulta next time. I advise you to do the same thing. read more

In here to pick up a replacement straightening doo-dad for Mrs K., we found a huge variety with prices ranging from $10 to beyond $250. We managed to avoid getting asked if we needed any help and managed to avoid buying anything else. How does that happen? Lots of stuff if you're looking for gifts, too! read more

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Haircut turned out great. Affordable, easy to schedule. Have often ordered products to be delivered or to be picked up. Everyone has been super efficient and helpful every time I've gone in for a pick up order. PSA: Anyone complaining about long lines with one cashier seems unaware that we're in the middle of a pandemic. Guess there's no cure for entitled behavior ‍ do better, reviewers. Be best. read more

Upon entering, it appeared that no one was even in the store. Usually they welcome you. I was looking to purchase gray eyebrow powder. The girl was not knowledgeable at all, she did manage to find the product and simply handed it to me. It wasn't correct but she left me to return it to the shelf. I think she could have been a little more accommodating and offered to try other products on me. Nope, walked out, no sale nor will I ever shop in that overpriced store again. read more

I haven't had much of an interaction other than with the hair saloon and the front desk. However, in these areas I have received excellent customer service. If you're needing to schedule a hair appointment, definitely go see Danaè, she's absolutely wonderful! My first appointment she spent a good 10-15 minutes just looking over my hair and chatting with me about what it needed and my basic routine. I really felt like she took the time to understand my hair texture and characteristics. I came home with a beautiful cut and decided to schedule another appointment to lighten my hair color. Again a great experience, she used a bonding product that left my hair feeling strong and amazing.. with a very pretty dimensional icy/warm mixed blonde result! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

Very professional people! I don't know about makeup, and Brialyn is awesome and sweet! She knows about theatre makeup and helps me find the right color for my class and skin. I appreciate her help, experience, and advice. read more

I love this location because I don't have to go all the way to the mall. It's conveniently located near the Ikea and there are other great stores located nearby. They are always well stocked and everyone is pleasant and helpful. read more

The worst Ulta in the area! The employees are spiteful and not helpful at all! Tried to steal my package and I'm under 18! It's always messy and manager is rude read more

Super long line, one cashier, I noticed this as soon as I walked in. I went to ulta for one specific thing of course it wasn't in stock. Figured I'd try an alternative guess what also not in stock. The flow of the store was off. This location is in a wonderful area but the actual store needs some tweaking. read more

The employees at the register were not helpful at all , I tried making a return and they made it difficult for me.

this is a review for the salon: I came in for costume makeup and hair for a performance and my appointment was scheduled with someone else due to my initial hair stylist being out sick. Initially, I was upset but MAN I was not disappointed. Courtney did SUCH an amazing job on both my makeup and hair and was such a pleasant person. I will definitely be back for more services with Courtney! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

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The staff at this location are helpful. I needed help trying to match my shade with a product that was on clearance which could not be opened and the cashier took her time to help me find my shade. I was also trying to get a promotion that they had going on and she helped me find products to amount to the total to be able to get the promotion. I love Ulta because they offer "drugstore" make up as well at prices that go on sale or on clearance. They also sell Morphe and Juvia's Place which is helpful because you do not have to go online. They have all the popular products and Ulta's brand is very good and affordable. I will say that a lot of the products that are on sale or clearance usually get gone quick and are not restocked so I would suggest removing the tags if there's no product left. read more

The manager on duty, Racially Profiled my son as I being checked-out by another associate. I was appalled, I will NEVER shop at that location again!!!! Corporate will be hearing from me immediately. It was so blatant, even my cashier was like OMG. She should be fired!!! The rest of the staff were friendly and very helpful. read more

I used to come here all the time when I wore makeup all I ever got asked for was my phone number, my mom which is older and Hispanic passed by to buy some face creams but she couldn't even check out bc the cashier which was an older African America lady was pressing the hell outta my momma for her ID and email which mind you she barely understands English so what she should've done was call over another Spanish speaking employee . But no she continued pressing her for her email and she told her she ain't have one from the jump that should've been the end of the story if you don't have an email it ain't no issue . My mom couldn't even purchase her ítems because the cashier ain't even let her , why is discrimination still a thing in 2023?!? Especially towards another minority . You should be ashamed of your old ass don't take it out on others get a better job baby read more

Gabbie saved me! I literally came in looking like a reck, and she just knew what I needed and thanks to her I love my new hairstyle! read more

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I had a late appointment with Jordan after work this week. The entire time she was shampooing she was talking to a coworker about their personal lives and I ended up with water in my ear. After she finished I asked her to blend the layers more but it wasn't until I got home I noticed how bad it was. My bangs were completely uneven and a large part of it didn't have layers like the rest. The left side was also longer than the right. She hadn't checked the length at all and when she cut my bangs she didn't do it like I'd had them done every time before when the bangs are separated from the rest of my hair. The only reason I'm giving three stars instead of one is for salon manager Amanda. I went in the next day and she pretty much saved my head. The cut I have now is great and bouncy and whilst she couldn't fix my bangs entirely because they were so bad she did the best she could. So if you make an appointment here book with Amanda and stay away from Jordan. read more

This location is horrible. I submitted a concern through customer service regarding being discriminated against and I have yet to hear back and it has now be over a month. read more

I had some time to kill before a dinner in the area, so I wandered in here for a little fun and experimentation with colors... It's a new shop, so I'm not really sure what the deal was, but I walked around for about 10 minutes and got nothing... After 5 more minutes, I saw a lot of nice brands and products, but I wasn't acknowledged by anyone, so I just left... If you know what you want and you're just looking to pick up an item, feel free to give it a whirl... If you're looking for attentive service, I don't know where you should go in the area, but I wouldn't expect it here... lol read more

The staff here for the most part are nice. But some are real pieces of work. I love the nail polish and hair product selections here and I like the variety of lines they carry. The store is always bright and clean. The hair salon in the back is also nice. But I'm not too sure as to why I made an appointment when I had to wait over 45 minutes to get my hair cut, and that's not including the time I waited before hand. I really wanted to give this place more than 2 stars but their staff needs to work on talking to customers and less with each other. Why am I sitting and waiting for so long and no one even looks at me, when I established I was here for a hair cut appointment? It didn't help the situation at all and needless to say, I don't want to get my hair cut there again. Katrina is a very nice and wonderful stylist, who once she was finished with her prior customer was able to give me a hair cut that I wanted and took great care of me. If you are going here for a hair cut, ask for her. Just be mindful that the staff do not know how to book appointments correctly and there will be a wait. read more

Called store to set up a makeup appointment. No answer. I literally waited while it rang for more than 10 minutes. This is incredibly unprofessional and honestly with retail brick and mortar becoming a thing of the past, one would think that simple things like answering a phone would be a priority. I should also include that I called during the day on a Wednesday. If you cannot answer the phone perhaps set calls to roll to an answering machine. Regards, S. Marsh read more

To whom it may concern, Good morning and happy Monday! I hate to start the week out like this but I really do hope that this may actually mend the customer's experience. I prefer not to complain, I would rather suck it up and move on to the next store but this one in particular I did not have a good experience. My friend and I came into your store on a Sunday and it was pretty empty, we started walking around (not once did we get greeted), and went to the sections we knew we needed to pick up a couple things. We continued walking around the same section, looking at the new material and picking up what we knew we came for. I counted 3 employees that simply watched us as we walked around, never offering to help or asking how we were doing. When we did need help, I found two of the employees talking about how long they had to work and what time they were getting off. I politely asked their opinion on which $30 lip gloss they would suggest, one scoffed and the other simply said, "the extreme". Needless to say, every single employee I came in contact with was less than pleasant. When we finally made it over to the hair care section, we needed help. We were looking for a texturizing powder but only found one, I walked around and looked for an employee to help but no one was to be found. So we walked around looking for another 10 minutes and still, no one came to our rescue. We finally grabbed an employee that was leaving for the day (she had her purse) and asked her where we could find another texture powder. We found what we needed and headed to the check out. I rang up a bill of $107 and my friend rang up a bill of nearly $400. Maybe if I had more assistance and your employees had been a little more pleasant, I would have spent more. All I am saying is that if you have customers coming in and spending $100 to $600 in your store, your employees should be a top of the line. Not one time did anyone ask how we were doing, not one time were we asked if we needed help, not one time did I see a single employee smile, and not one time did I feel welcome in your store. This was my first time in this particular store but the friend I was with has been in your store a lot and said that this is the same customer service she receives every time she is there. I truly hope this helps improve your customer experience. Warmest Regards, A Concerned Customer Store we visited: 236 S Sharon Amity Rd, Charlotte, NC 28211 read more

I really enjoy coming here for makeup. They offer some high end products and some drugstore products. The store location is in a convenient spot in the University area. The store itself is very large and well-lit. Some days the store is a hot mess and other times it's organized- very hit or miss. Staff is pretty friendly. They don't really walk around to check on people which can be good or bad dependent on your personality. I typically prefer to be left alone. Sign up for the rewards program- it's pretty awesome. Overall, nothing too great but nothing too horrific either. read more