This location has drastically declined in service pver the years. So hard to.get someone to assist and if you do happen to grab someone it's hit or miss if they know what they are talking about. Diamond member for years but because of the srvice haven't frequented so.dropped to Platinum. Just tried returning a $9 item but missed the 60 day window and they refused to give me store credit because policy changed in '24, I explained i have returned items after the 60 days since '24. Generally it's an unspoken advantage of being Platinum or Diamond. Normally wouldn't care but it was more about the attitude of the lead cashier and manager. The person ahead of.me inline asked about a free item with purchase and 'lead cashier' said their is usually a amount that needs to be met but "That's ok, I'll just give it to you." In addition, she allowed the person to sample the scent of the birthday gift. Spend lots of money and you cant even return a $9 item but someone else can sample.birthday scents and get a free gift even though they didn't spend enough. Make it make sense? It's ok Ulta, i promise not to have a reward status next year!!! read more

My sister and I stopped in to restock our skin care products. The service my sister and I received was amazing from the cashier and the floor support. Nice and clean inside and they had everything that we needed. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Brandon, Florida

I made a short notice appointment to get my hair dyed. And Ana hooked me up. I absolutely love how it came out! My highlights were growing out and I wanted something that looked darker and healthier but keep some dimensions and she did a great job! I'm not big into dying my hair or getting it done often. But I had a great experience and would definitely come back! Plus I grabbed some hydrating foundation for this winter! Lots of shopping nearby with Marshalls, TJ Maxx, Barnes and Nobles all in walking distance. read more

Ulta Beauty - Storefront - Cosmetics & Beauty Supply Near Me - Brandon, Florida

Went to Ulta this week to get my foundation match that I got for Christmas. Joshua was very helpful. I don't know much about makeup. But he found my match very well. Totally recommend Joshua read more

I used to shop a ton at this location but the store is so messy and unappealing. Stock is not well kept up with, perfume selection is there but many have no testers, and don't get me started on the restrooms. Trash overflowing, no soap, no paper towels but toilet paper on the counter to be used as a paper towel. Have you ever tried to use toilet paper to dry your hands? It just clumps up into tiny wads and doesn't work. The restroom is always like this too. Do better for your guests! This place needs an overhaul. I have moved most of my cosmetic shopping to Sephora because this location is deplorable. read more

Nelly helped me redo my entire daily make up routine and tailored it to my needs/likes so well! She knows her stuff and is so good at explaining things. Had a truly wonderful experience shopping with her help! Spent $200 and could have easily spent more with all of her helpful tips and suggestions. read more

This store constantly looks like a Black Friday afternoon- everything is picked over and barely stocked or been used. I constantly check the app inventory and I'm usually disappointed when the store doesn't have what the app indicates they have. It doesn't matter what time of day. If you are lucky enough to find your 2nd or 3rd choice, the lines are usually so long you don't want to bothe. Save yourself the headache and go to the Sephora in the mall across the street read more

i have tried calling them multiple times a day the past few days and they never pick up the phone. two of the times they even hung up because it only rang for a few seconds. unfortunate poor customer service, all i wanted to do was ask a quick question i had about how much something would probably cost for my hair. read more

Great selection of skin and hair care for men and women. It's also a great place to get perfume and fragrances for both. The makeup bar has the higher end products like IT, Tarte, and Benefit, however there is another section for Loreal, Maybelline and other brands. They sent out their 20% off everything coupon , so it was time for me to get those pricier items I normally avoid. Less guilt with a discount. read more

Ulta Beauty - Specials - Cosmetics & Beauty Supply Near Me - Brandon, Florida

I can't say I'm a fan because I only shop here maybe once a year. They have a great "Buy 2 Get 1 Free" sale on hair products. It's a great deal when buying name brand items like Redkin, Matrix, and others. I also like receiving the 20% coupon that is sent out periodically to ultimate reward members. There are many other good deals which is why this store is very popular. Unfortunately, I don't go very often because it's so difficult to get in and out of Regency Square because of the traffic situation. Also, I don't think I've ever had any of the sales staff volunteer to assist me with anything. In fact, the staff at the register rarely smile or say much of anything except when asking for your phone number to add your reward points. The service is more friendly at Sephora. read more

They don't pick up the phone and purposely disconnect the line to avoid answering the phone. They definitely need to contact IT if that is the case. read more

Erika and Natalia are amazing! I went in for a new foundation, eyebrow pencil and mascara and they were so helpful and nice. They helped match the foundation to my color and skin type and even showed me the right way to apply it! Best experience!!(: read more

Came on this morning for a perfume that was out of stock on the shelf and michael was such a help! He went to the back and was able to find one for me! Amazing customer service :) read more

This place is packed with what looked to be every type of makeup a person could want. 1000's of various colorful containers of all types of products promising to make your skin healthier and you look better. There is an aisle for men's products, but most of the store is (obviously) geared towards women. The staff was helpful as needed. The check out lines were a bit long, but moved at a good pace. Prices seemed high to me, but I know very little about make up products, so they could be right on par for quality items. The store was well laid out, clean, well lit, and overall a nice upscale place to shop. There is also a hair salon in the rear of the store. read more

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My daughter made an appointment to get her hair and makeup done for a special occasion and Ulta canceled her appointment 15 minutes before she was due to arrive That is completely unprofessional and I advise anyone thinking of making a similar appointment to go to a reputable salon instead. read more

Most amazing employees and overall experience. Overall love the service!! Glad I asked for help because the provided me with the perfect products!!!‍ read more

Made an appointment on a whim to get my hair cut and instantly regretted it. Asked for a shoulder length cut, got that. Asked for the blonde in my hair to be darkened, got that. Asked for the ends to not be so blunt, kind of got that?? Then the stylist said she'd do some face framing which I was okay with.....until she did it. She saw I was looking at the cut and reassured me it was not the cut that was bad but the previous balayage that made it look that way. When everything was said and done, she gave me a blowout and somewhat curled it. Needless to say the cut added a good 10+ years on my age. I was speechless and lied about liking it because I'm not one to hurt someone's feelings, so I paid and left. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Brandon, Florida

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I love ulta beauty the staff are super sweet,understanding and helpful. They helped me find my perfect shade match and a concealer that I use daily. I go here anytime I need a makeup product and I always leave satisfied. read more

I got my hair cut here as I've never had a problem getting it done at any other Ulta location I've been to, even in different states. I left with a blow out and my hair looked fine, not usually how it looks but I could tell she didn't add layers like I asked so I figured that was the problem. 20 minutes later when I arrived at home and the blowout had fallen and it looked like she took a weed whacker to my hair. I even went back to have her fix it and it was still so horrible I had to drive to a different location to get my hair cut (since I had been there before and loved it). Will never be going to this location again for salon services, -10/10 do NOT recommend. read more

Ulta Beauty - Awful haircut - Cosmetics & Beauty Supply Near Me - Brandon, Florida

I came to get my hair cut completely blind to what might happen! Sawyer from the moment I walked in was a bright light of energy. I felt an instant client to professional connection!! I recently went through some traumatic incidents that led me to chop my hair off myself and it ended up looking horrid. I saw sawyer was the first available for a curly style cut. I told them to play with whatever idea they had for my hair. I wanted it to just look healthy again. When I tell you! He showed up and showed out!!! He broke down every single product to me and also taught me some new styling technics for enhancing my curl pattern! Anyone with textured or curly hair I will be suggesting sawyer to! I felt safe and left feeling better about myself then how I did when I first woke up this morning. Thank you so much sawyer for an amazing experience, I came in as a first time client and left as a friend and a future returning client! You are such a wonderful person and made me feel so comfortable even when I got emotional. You're a blessing! Everyone needs a sawyer! Sawyer is a wonderful person and I will 100% be coming back! read more

Alisha is the best hair stylist in the universe, and that is, by no means, an exaggeration! I leave every time, looking and feeling like a freaking mermaid! read more

This isn't the usual ulta I shop at but it's not too far out of my way on the way home if I need something. I've never had a great experience here and I've never really been able to get exactly what I went in for. The last time I was here was a perfect example of why I don't like coming to this store. The employees are unfriendly and walk by without acknowledging you, they have a lot of product out of stock, and I can never get anyone to help me find anything.. I left empty handed. read more

I used to be a frequent customer at Ulta when it first opened in Brandon - I loved the ability to go to a store and buy name brand perfumes, makeup, nail products, etc. while still being able to get brands that I'm familiar with seeing at my local drug store. Also, they had coupons every week (i.e. $3.50 off of $10) that came in handy. Recently, I've not experienced the best customer service so I've decided to not go as much. I've had to return an online order and an [unopened] package and did not have the easiest or fastest time with the process. read more

Had gone to someone to get my hair cut and colored for an event and ended up with a horrible chop job. I called and was able to get in with Alisha~ all I can say is thank goodness for happy accidents! Alisha was able to salvage what hair I had left and had me looking myself in no time at all! That was two years ago! Since then, she's consistently done a phenomenal job which is no easy feat with my coarse and wavy hair! She even found creative ways to color and highlight my hair following a major chest surgery so I could feel as normal as possible! I can't remember the last time I had a someone I was able to count on with my hair~ and I truly love the personal connectivity! Thank you Alisha!!! read more

If I could leave less than one star, I would! Worst Ulta I have ever shopped in! I'm providing this opinion based on multiple visits. The customer service is terrible! The employees are on some kind of make-up knowledge power trip! Most of them all have the same shitty personality too. I wonder if there is a test or something they all had to fail in order to get hired there. Hmmm... read more

Tip of advice-If you think a patron might be a shoplifter, don't say It in front of them! If you're wrong-you look like a huge ass. I don't typically leave reviews. Ever. However, a week later-this is still bugging me. I stopped into the Brandon Ulta to browse and pick up some new products. I'm not a huge make up person-so it does take me a bit longer to look at products and determine what I need. I was looking at some on sale UD lipsticks. An associate asked if I needed help, and I asked if they had a shade that was missing. They were out. No big deal. I kept looking and comparing shades. The associate kept hanging around me. It was getting awkward. Here's the kicker- I heard her, only inches next to me say on her intercom "hold on, I need to watch her". She then proceeded to stand there and stare at me. I regret not saying anything. I should have. I don't steal, and this was insulting and uncomfortable. I kept shopping, but moved to the other side of the store. I went there with a purpose, and it was a long drive to turn around and leave. I however, won't be back. Teach your staff how to handle these circumstances. And teach your staff not to treat your patrons like criminals. I had a terrible night the night before and just wanted to buy some new makeup as retail therapy. You made my day even worse. read more

The only ulta around for miles, usually pretty clean inside. Staff is mostly friendly. However I do run into the problem of the store not being stocked on popular items and/or trying to find an associate can be very frustrating. Usually when I find an associate, I have to ask them to check their stock because some will look at the shelf and just tell me there's nothing there without looking in the locker drawers below. Check out lanes do take a while be it the line is long or short with one or two people. Prices are decent but I stick to ulta brand and/or NYX which are heavily shopped in my area. It'd be nice if they kept it stocked on the floor or have backup stock, especially during sales. read more

I usually don't leave reviews but i HAVE to shout out this girl!! I stopped by this location today to pick up a few things and I needed some help finding my shade of foundation. Kiki/ keke asked if i needed help (which i so desperately did lol) and she applied the foundations to my face and everything to see what my shade was. Afterwards, she asked if i need help with anything else. She was so sweet, kind and so helpful. Her vibe made my day!! I also noticed her being very helpful with another customer and it made me want to approach her and ask for her help! (btw she asked if i needed help when i walked in and i declined at first but when i did need help she was right there!) read more

Luckily the staff actually let you walk around freely without an escort like Sephora, however, when I went to pay I didn't have my wallet and asked if I can give her my card numbers. She said no unless it was an Ulta card. I never had this problem pre-covid anywhere including here. Very condescending and annoying because regency plaza is a nightmare already and having to go back was annoying. There were 12 people in line behind me so I didn't make a stink about it, more like "where the hell is my card?" But if I was alone I would have asked for a manager cause I've been in this pickle in their store before. I guess I just need to be more organized. Two stars still stands, this place sucks and you're better off going anywhere but here read more

Why oh why must ulta continue to take all of my money. And just when I think ive had enough, they partner with mac cosmetics and boom more of my paycheck falls into ultas lap. No but seriously thus place has all of the latest greatest brands and a huge selection for all your beauty needs. And mich less expensive than Sephora read more

I had the best experience having my hair done at the Ulta Salon. This was my first experience at this salon, Sharleen is an amazing hair stylist. She really listens and explains every to keep your mind at ease. I had a lot of breakage and damage and I brought pictures and she took her time to explain what I can do to save length but yet get my healthy again. My hair feels and looks amazing, I will be back to have my color done again and when it's time definitely to get my trims. I would highly recommend Sharleen for your hair needs. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Brandon, Florida

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Awful customer service to the woman who answered the phone to tell me they close at 7 now. Rude with an attitude. Not sure why her day was so bad but if you're going to be a sales associate you should try to make customers want to come in. Should have gotten her name!! read more

I've came here twice in the last 2 months and both times were not that great. I will say both women were very kind but I won't be coming back again. First Appointment: I got a very basic trim and some layers but the women was very rough on my scalp. I should have said something in the moment when she was parting and brushing my hair (so i take fault for that). I realized when i got home that i had minor cuts on my scalp. Second Appointment: I decided i wanted to color my hair and get some highlights along with a minor color correction. The full color is fine but the highlights are thick like Britney Spears from he early 2000's and are warm toned when I obviously have cool toned skin. The picture I showed her is very subtle, cool toned highlights which she said she could do. I paid $200 for this and am very unhappy with the result. I should mention that she was also very rough on my scalp. I'm not sure how to get any form of a refund. read more

I am highly disappointed with my latest experience at Ulta. It's ridiculous that on a Sunday no one is really working there. I figured I would try out their benefits brow studio as I was told on the phone I could try popping in if I wanted to get them done. Well I did no one was in the section to help me and apparently only one woman works there on sundays despite many chairs and she was out and no one could find her. Usually if a place can get me in even if I have to wait for a bit I will stay and usually means I will buy more because I'm waiting but it was chaos and off putting I'm sorry but if you need your brows done your not waiting a week for an appointment that's absurd. I usually go to sephora anyways, I like this place for its ability to have other things but if you can't pop in and be helped relatively fast with someone whose section it is many people won't ask they will just leave. I probably won't be back unless necessary read more

All Ulta products are buy two get two free right now! Great deal! Up to $20 in value. M

Just the rudest staff I've EVER experienced, anywhere. The place was a mess, terrible disorganized. They had testers in wrong places for different brands. On top of the staff that looks like they wouldn't know the difference between eye shadow and lip gloss, just avoid this one in general. Rude staff. Dirty store. Fitting. read more

I don't know why I keep coming in this location to find things. The customer service is rude (act like they don't want to help you or you are being a bother) and they never have the products I want or need. I guess I want to use the coupons they email to me, though they can never be used on the products I purchase. Today is my final visit after there was no one ready and willing to help. Also, I received wrong information that the products I love could no longer be purchased. I am now online purchasing directly through the makeup company (they do still sell the products) and I'll be going on Ulta.com to purchase my other items or directly to the next company. So frustrating!! Skip shopping here, find another Ulta, or go online directly to the makeup company. I like Ulta, though not this location. read more

I usually avoid Ulta because of low or no service and low or no stock. But this location surprised me. I wanted to pick up a few items for a friend, and was happy when someone offered assistance, and they actually had I wanted. Service was great throughout, and I cannot believe I'm writing this, but I would actually return to this Ulta location. read more

This was one of my favorite stores...and still is due to their selection, but.. I went in for a facial last week and the lady had me take off my necklace (which had extreme sentimental value)...she even commented on how nice it was. She then draped my necklace over the handles of my purse (which was hanging on a hook on the wall). She proceeded to do the facial...which Included putting something over my eyes for a bit and she got up and walked off. When all was said and done.. my necklace was not hanging from my purse anymore. I asked around if anyone had seen it... in case it WAS hanging and dropped (I was grasping for straws at that point) and the associates basically said we will let you know if we find it.. yet I had to then ask if they wanted my phone number. The lady doing the facial didn't seem the slightest bit interested in my "missing" necklace...hmm. As much as I love this store...I won't be returning...as that necklace meant more to me than any other piece of jewelry I had and things should not just "go missing" in a back secluded room. read more

Horrible customer service and there's always at least 1 thing that I need that they don't have. Selections are limited. read more

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