We are regular customers at this Ulta and have always trusted it for our makeup needs. This visit on my daughter's PROM DAY was almost a disaster, thanks entirely to the MUA named Reyna. From the start, the application was not what we asked for. When we expressed our concerns about the eye shadow, Reyna flatly dismissed us and insisted it looked fine. She made zero effort to listen to the customer. Due to a language barrier, we had to have someone translate our concerns multiple times. Rather than appreciating the effort to communicate clearly, she became visibly angry. That alone was unacceptable. We asked another MUA to step in and correct the eye shadow. Instead of graciously stepping back, Reyna retaliated by deliberately removing the eye shadow and all of the makeup she had applied. My daughter was in tears. She was distraught, stressed about being behind schedule for one of the most important days of her teenage life and it was entirely unnecessary. The situation did not have to escalate this way. It was pure pettiness. But it didn't stop there. Reyna then proceeded to argue loudly with the manager for a full 10 minutes while the manager was simply trying to make things right for us. She also argued with her coworker during the application itself. The entire experience was chaotic, hostile, and deeply unprofessional. My daughter later noted she had used some very unsettling, unsanitary techniques as well. She sneezed into her hand and failed to wash them before continue with her application and she used the gloss and mascara straight from the tube. The manager was kind and offered a 10% discount, which we appreciated but no discount undoes the emotional damage and time we lost on prom day. Reyna should not be working with clients. Period. This level of conduct, dismissiveness, retaliation, arguing with management and coworkers in front of customers has no place in any service environment, let alone one where people come to feel special and confident. The only reason I still gave three stars is because Kacelyn saved the day. She reapplied the makeup flawlessly and talked with my daughter during the process to calm her down and lift her spirits. That young woman is professional and extremely talented. read more

I don't know if I give off the vibe of "I'm not into beauty" however I realized that when I walked in I wasn't greeted as the people after me were. But that's an employee issue and I'll leave it at that as I came across another employee who went above and beyond to help another customer but kinda brushed me off. This Ulta is set up nice and has a nice selection. I will say that their perfume was a sort of a let down - the employee that I spoke about pulled out a perfume and created a tester for another customer, but when I asked about a scent I got "I'm not familiar with that scent" as he walked away. End of conversation. The juvias products were in abundance and a nice variety of them. I actually commended the employee that was restocking product as the store I frequent has little product to which I asked if it was being discontinued and I had to have the item shipped to me as they didn't have the product in the store. Besides the issues with employees attitudes, everything else went well. However I likely will go to another location where I feel like my presence, as well as my money, is welcomed. read more

Employee by the name of Natalia was completely rude - we asked her a question and was too busy rubbing lotion all over herself and decided to laugh at my friend and I while with another customer when she asked for help. Not a single person asked to assist us with anything at this location - we came in for the Ulta 21 day deals and we were ignored. Prior to leaving we went to the restroom where there were like 6-8 associates in the back just talking to find that their bathroom had no soap!! How is that hygienic? No. read more

Ulta Beauty - Hair Salons Near Me - Arlington, Texas

Friendly service and greeted promptly upon arrival. Their selection is limited, but I had a staff member very determined to help me find what I was looking for. When I couldn't find it, they shared the nearest location that had it. read more

Never again! Friday came in for an appt and was told they could not honor it because of double bookings, despite calling an hour before to confirm. I was rescheduled for Saturday and came in discussing what happened the day before with the stylist Breanna, because she didn't speak to me the day before. She shared many excuses but no apology, and I brushed it off because I just needed to get my daughter's hair done for school. I said as much and also stated, "It's a new day; let's just move on" My daughter has her hair detangled, washed, and conditioned and is then put under the dryer. At this point, we have been at the salon TWO HOURS. I never complained and just arranged for my oldest daughter to meet me so she could take my youngest daughter home if need be (I had plans). Well, somewhere along the line, I guess because I was quiet and didn't really talk to Breanna, she decided she didn't want to finish her hair and said that she would be stopping the services. I said "But, wait she is supposed to be getting a silk press" & she rudely says "I know. I won't be doing it." You can only imagine my frustration as I stand there with my daughter--hair wet and plastic bag on her head. It took everything in me--and just reminding myself that my daughter was with me and I didn't have time to go to jail today--not to react out of the anger I felt at that moment. I left the store, and decided to call the manager Joanna later after I calmed down. All Joanna did was attempt to gaslight me into thinking I did something wrong when I know I did not. I believe I was refused service because I wasn't overly nice and management had already discounted the silk press service, so she didn't want to do it anyway. All they did was waste hours of my time and several gallons of gas. Would never return and I do plan on going to corporate as well as social media. I am shocked and appalled at not only how I was treated but the excuses cited to justify the actions such as "well you threw the clips on the ground" (after I was told services were being halted) or "well you were asking for discounts"--Whatttt?! How is this disrespectful? Laughable. I only asked about a discount because I wasn't made aware that the straightening services were already discounted and was told I would be charged extra for detangling. They have made up many false narratives to avoid being fair on pricing after my wasted time. I have no respect for Breanna or Joanna after how this was handled. I could have stayed home or made other arrangements if she just said she didn't want to provide services after all that happened yesterday. But they have poor communication skills, no morals, lack of respect, and are unprofessional and obviously petty and passive aggressive. Mind you they did all this to a FIVE YEAR OLD GIRL who was having her VERY FIRST hair salon experience. She was so excited, and this has been a great disappointment for her as well as me. Kids are innocent! read more

Ulta Beauty - Hair Salons Near Me - Arlington, Texas

Worst cut I ever got! Be careful. I asked for a bob and ended up with a short short "layer" (?). Layers were all uneven. One side goes to my chin while the other side is cut to the bottom of my ear!!! I was in shock! read more

Horrible experience, the employees were so rude and the cashier lady was having a huge attitude towards me because my 10 dollars off didn't applied to my purchase she could've of explain nicely. I was looking for a Fenty Beauty lipgloss and I ask one of their associates to if they had any more, I was given a straight up no I didn't even get a chance to finish my sentence before he cut me off. Overall, go to a different Ulta read more

Oh my gosh !! Everyone at ULTA is sooo nice & helpful. The sales associates don't work on commission. So there are no high pressure sales. They totally help you w/ the right colors, according to your skin tone. The right shade of makeup is what most people have trouble with. So THANK YOU ULTA for coming to my rescue !! read more

So Covid has been here 2 plus years and I needed a hair cut, not any hair cut but a reasonably priced curly cut. I went online and booked with Ulta. Emily did the work. She walked me through every step and we discussed all things curly hair. The salon was quite empty and separated from the goings on in the store. I wasn't pressured to buy a million different products. I will be back :) read more

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Since I was close by, I came here to pick up a highlighter and their birthday gift. They have the standard COVID procedures, social distancing markers and wearing a mask. Unfortunately due to COVID they didn't have any birthday gifts in stock. They had a sale going on from (30% and up) on select items. I got a tea-infused aromatherapy eye gels and the colourpop highlighter in Acting Up, the shade is subtly pigmented and goes on smooth. Colourpop is a cruelty free brand and they are conscious about the ingredients they put in their makeup which I appreciate. read more

Ulta Beauty - Eye pad gels and highlighter - Hair Salons Near Me - Arlington, Texas

Love this location! Avoid Grand Prairie's 161 location if you're looking to be helped. A guy and an older lady COMPLETELY dusted me off while I was looking for help. However, at this Location Kaylin didn't hesitate to help color match me with Fenty Beauty's 330 Pro Filt'r foundation. She dropped everything she was doing and was happy to help. I sometimes get overwhelmed in stores like these. Especially if I'm trying out new products and don't know where to start. Thank you Kaylin! read more

Ulta Beauty - Hair Salons Near Me - Arlington, Texas

I've switched up my skincare to The Ordinary, and Ulta has been my go to for their products. I've never actually gone in the location to shop, I order what I need for pick up. They make it so easy and it is usually ready in about an hour. I get a text alert, and they have a station right inside the door for pick ups. The service is always fast and friendly, and they have been consistent with having what I need in stock. read more

Upon trying to purchase the gift pack I had selected, I was informed that without giving my phone number I could not purchase the item. This seemed like a weird, restrictive policy. The girl explained that she gets points for extorting this information and was more interested in that, than customer service. While holding back a pretty good insult I had thought of ( it's Christmas Eve) I thanked her, left the item on her counter and walked out leaving her with no sale or points. I drove 1.5 miles to Target ( they have an Ulta section ) got what I wanted for half the price! No phone number required Ulta matley they saved me some money Hmmmmm, maybe I should give them 5 stars. read more

Was looking for a gift for my daughter. The staff went out of their way to find me the correct item. I tend to say things like it had a thingy in it and it wasn't big but not tiny. These ladies worked with me. So grateful. Keep up the great work. read more

I was struggling to find a good salon for my makeup and hair because I had my graduation photoshoot. I was first afraid to go to Ulta because of the reviews I read online, but then i had no choice because i couldn't find one in arlington. I booked an appointment last minute and lucky me they had a 11 o clock appointment available for me. Master stylist Madison Rodgers was at my ease, she talked me through it, understood what i wanted and the results were awesome. I loved my makeup and my hair. I am waiting for photoshoot pictures to share and super excited about them. Alot of people did post that it is expensive. Honestly it's not. She asks you before what you want a daily look or a formal application. On the basis of that they charge you. Also bring your own eye lashes, If you don't ulta has plenty tht u can buy and use. I am waiting to share my graduation look because I booked an appointment with her for my graduation too!! read more

Ulta Beauty - Hair Salons Near Me - Arlington, Texas

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I love Ulta Beauty so much and I like the larger locations like this one that's staffed with plenty of friendly employees. As soon as I walked in I received a friendly greeting. When I was wandering around looking for a specific product an employee approached me to help . She walked me right over to the Tony Moly Sheet masks I was looking for. Every time I go to any of the locations they are always trying to get me to take the credit card, I always say no but I know it's part of their job to offer. If you're looking for a high quality selection of moisturizers Ulta is an excellent place to shop. A plus to this location is the shopping center is bountiful with all types of stores. You can shop til you drop. I love it! read more

Gave a me a fuckjng used product for my curbside pickup order. When I went to the section with that product it was stocked. My product came all scratched and halfway used. I was shocked when I grabbed one from the section. The Ulta worker told me that's how my product "came" all scratched and used! read more

I specifically stated what i wanted. ,& showed the pictures, she was agreeing to what I said, until the end, then she started giving me excuses. Who she couldn't do it. Well she should have told me from the start not wait till the end, I still gave her a tip, but I am still so upset with my hair, read more

I just left this store about 15 minutes ago. I walked in and no one greeted me I thought it was odd but didn't think anything of it. However, 3 others walked in after me and all of those customers were properly greeted. A man with pinkish hair eventually came up to me and asked me if I needed anything (he was nice) but by that time, I had already found what needed. I want to leave this review because I felt disregarded and that can easily be taken the wrong way. read more

Brianna Thomas at Arlington Highlands Ulta completely transformed my hair! She spent more almost 7 hours completely redoing the highlights (I had lots of blonde highlights I didn't want) and making a brunette with copper highlights. And my hair is very long! She was so patient and so kind when doing my hair! I completely love it! And she was so friendly and nice to talk to during the whole process. I can't recommend Brianna Thomas enough for any hair color/cuts! Seriously, in love with my hair! Thank you!! read more

Went to Ulta in Waxahachie yesterday to buy my girlfriend some make-up and a few other items. When I walked in I was greeted by a representative who asked how she could help. Being a man who has no clue about make-up, this made me feel very comfortable. I proceeded to let the woman know what my needs were, I also showed a picture of my girlfriend so she could get a better idea of what items to look at. All said and done, it was a very pleasant experience, the woman was very knowledgeable and so much help, my girlfriend loves the items that were chosen. I don't know the woman's name but I want to say thank you very much to her. I would definitely recommend this store to anyone and we will be coming back. read more

Highly recommend this location, I had the best help from Kalyn. My mother had sent me to get something and she was a very big help. She explained to me what the product does and how it's put on. read more

The store was pretty crowded and I was having trouble finding what I came in to purchase. It seemed like they were out of items as I noticed quite a few empty spaces. Izzy lead me to the product I was wanting, helped me find the correct shade for me and even suggested another brand. She showed me the best way to apply it and added some personal tips. The checkout line was long but 3 cashiers did a good job of keeping the line moving, giving each customer the attention they needed. read more

Liz cuts my hair and she rocks....I get compliments on my hair all the time. Staf is helpful if you are looking for something that you arent sure what brand to get. read more

This rating is for Arden, my hair stylist. She game me the most precision cut! I went from loooong locks to a pixie cut. I love it more each day. As for the store and the options for services, I was not happy. However, I will return for Arden's precision cut! read more

Nothing special about this Ulta compared to the average Ulta stores. The customer service is good and there are many selections to choose from. It was a little under stocked on some ColourPop lipstick, so I guess some inventory wasn't available. I also was having a hard time finding makeup remover at the small stations, so I was walking around with crooked makeup until I finally found some! Please make it more handy at all stations. Other than that, I will continue to shop here because they carry Lancôme makeup, unlike some other makeup stores. read more

I am not a huge fan of Ulta anyway, but I figured since I needed makeup and shampoo I would go here rather than going to both Sephora and Walgreens. Mistake. I should have known that we would not be stocked in their makeup selection, since they usually aren't. The lady I asked about it would not even give me eye contact, and did not apologize for not having it in the store. If I were ever go to Ulta again, it would be the one in Lincoln Square. Don't recommend this one. read more

My sister and I went to Ulta looking to upgrade our makeup routine and Crystal was a delight ! She went out her way to answer every annoying question and took time to explain why she recommended products . Give Crystal a raise because she went above and beyond! Thank you Crystal! read more

I usually don't leave reviews, but due to the nature of the issue I had to leave this feedback to make sure that no one else has to receive the same disrespect that my wife has from "this" location. Today, my wife called the Ulta informing her eyebrow tech (Christina) that she was 3 mins behind and would be there. She showed up within the grace period to still be seen. Store manager Tiffany informed my wife that she will locate Christina and inform her that her appointment was here. Although she told my wife that she would locate Christina, she did not. INSTEAD she walked around the store as if she was trying to locate Christina and while doing so, the grace period for the appointment had passes and she then refused to allow Christina the time to provide the service. Christina then showed up and explained that the allotted time for the appointment has passed and she could not provide the service. This was not a problem as Tiffany stated that she could put he down as a standby in the event that another appointment did not show. My wife left the store, but went back in just to confirm that her name was put in as a standby of which it was not. Tiffany then got loud and very rude with my wife stating that, "CHRISTINA IS BOOKED TODAY, TOMORROW, AND ALL OTHER DAYS IN THE WEEK." As an area manager for a retailer, customer service is a key component to sustainable business. The actions by Tiffany are not those of leader for ANY company and the way she serviced my wife was VERY unprofessional. I can not impact what people do and where they spend their money, BUT when we know better we do better. Tiffany should not be in the position to lead a team and her actions is why my wife will not be back to this location. read more

Rude, lazy, not helpful. If you want to be looked at like you do not belong, you are wasting their time, or their Instagram is more important than ringing you up...come here. Garbage service...just terrible. read more

Whatever you do DO NOT COME HERE!!!!! These snobby workers that make 8 dollars an hour don't want to help you for nothing. I asked for help with a face match and they all looked my mom up and down and said oh no we can't we can get fired. Yet the day before they did mine with ease. Stick to sephora and Mac where they actually like their job and know how to do makeup and will be helpful. How are u customer service worker and don't want to help with anything? WORST EXPERIENCE EVER read more

I've been getting my hair done for about three years by at Ulta and I must say that my stylist, A.J., is a miracle worker. A.J. is superb at what she does and has a fun personality to boot. The fact that she has seen my hair at it's shortest to it's longest is a testament to itself. A.J. concentrates on getting your hair to it's healthiest state which is refreshing because most stylist only focus on the finished hairstyle. I would have given five stars except that there isn't a checkout in the back of the store, so if you're only paying for a service you have to get in line with the folks that are purchasing products ( bummer) . So, if you're ever in The Arlington Highlands, check out A.J. at Ulta, as I'm confident she'll give you a satisfying hair experience. Update 04/01/10--- AJ moved to The Crystal Rose Day Spa and Salon at 4001 W. Green Oaks Blvd. Suite #101 Arlington, Tx 76016 and the additional services offered make this move an upgrade! AJ still gives a satisfying hair experience! read more

Absolute worst experience I've ever had in an ulta. At 7pm (when ppl get off work and do their shopping) they have absolutely no staff on the floor. I go the register for help locating an item and she tells that she'll help me once the line dies down. After a few minutes of waiting with another customer who needed help as well I just dropped my stuff and left. I get 100% better service at their location in Dallas. read more

Ulta Beauty - The maintenance of the stores outside appearance should've been a heads up to not go in there. The inside was just as much of a hot mess! - Hair Salons Near Me - Arlington, Texas

Checked out with the girl Alyssa (if this is her, brown eyes, tan) she helped me check out but my interaction with her wasn't nice. She helped me feb. 18 at 5:10. She first kept talking to the girl who was also behind the cashier desk and no one was in line... so we are waiting for someone to call us up to be next. She kept talking, didn't talk to us and kept her convo going. I was supposed to receive a free gift but apparently this wasn't available even though the free gift recently started. I explained there was a special and she said "sorry we're out" and kept talking to the girl beside her. Please have a sign saying you're out of the free gift beside the tag at least. She was just awful. read more

I want to give the experience in Ulta a 0 but I can't do so I'll give it a 1. I tried to buy a Revlon one-step volumizer but when I went to check out i was greeted by a completely different amount than what i originally saw. When I informed the lady at checkout she told me we could go check again and when she saw I was right she told me the price had changed because it was a "newer" Revlon product yet the price in the aisle I saw the Revlon product in saw cheaper. The manager in general treated me like I was ignorant and I didn't know the difference between the price. plus the manager did not respect the price that was already there, she just told me if I wanted to I could but it and if I didn't than I shouldn't. And dont even get me started in the costumer service, that manager showed little to no interest even though it's HER job NOT mine. so yes overall the experience was unsatisfactory. Thank you for your time and I would not recommend going there. read more

Since this store opened, it has been the worst stocked store, of ANY kind, I have ever shopped in! Sample products are always missing or broken, too. I'll be going to other stores after today. This was the last time! read more

Went to get a hair cut and the girl upfront asked me if I wanted to deep condition my hair, after I told her I didn't know what that meant she looked at me in a way that made me feel stupid. Shortly after that in the beginning she treated me rudely. When she was washing my hair, she would literally dig her nails into my scalp and it hurt really bad. I said ow really loud but she didn't do anything. After that when she started cutting my hair, she was being nice and holding up a conversation. Everything would've been nice and dandy if it wasn't for the nail digging experience. read more

Booked facial. Used promo coupon. Esthetician was great, good quality products but the room was right off the salon floor, I couldn't relax all I heard was dryers and talking. For the price (57 + tip) I would go to a real spa. It seems upper management didn't thoroughly consider all perspectives when they came up with this concept. Spa Pangea @ Daireds is only $45. read more

Ulta sucks. They lost at least $250 from me today because I didn't have a mask. If the county doesn't require you to wear a mask you shouldn't either. They've lost my business got good. They wouldn't even let me wrap my cardigan around my face which if the same thing a mask would be doing. This isn't even my first bad experience with them but this was the last straw for me. read more

Had my hair done by Maria today. She was fabulous and so fun to chat with! I'm from out of town (Oregon) and she fixed me right up to continue on my cross country road trip. Thank you Maria! read more