I had to create yelp account just to let be aware of hairbybn. I had balayage done for first time and it was my first appointment with Brandy. First she canceled and rescheduled my 1st appt. I admired her work and service so I tried to book an appointment for a toner in advance. I follow her Instagram page and she posts open dates with times and you would Google text your name plus choice. After multiple attempts and no response, I left a voicemail at the front office. She messaged back saying she was unable to receive my Google texts because it was down. So she arranged appt, and she cancels it one hour before the time. Ok life happens, so I was understandable, and she said she would reach out to me to reschedule. After countless Google texts, texts to her phone and Instagram, she doesn't respond ever. So I gave up now. This is so unprofessional. Pretty sad because I'm Vietnamese and wanted to support another. The salon is clean and nice, but Brandy doesn't respond. Why even bother scheduling appointments and canceling or lie. Just say respond no or something. She posts daily on instagram with open slots and stories so everything seems fine and dandy. That's it for me, moving on to Bedford salon which had so much better service! read more

She is great at what she does but is so unreliable. At least give your clients the courtesy of responding with a YES or NO. Don't just leave them hanging when they've already made arrangements. I guess she's already built up a lot of loyal clients and doesn't need anymore. I'd rather go to a hair stylist that is willing to communicate and work with their clients. Her work is amazing I will say but not worth it to be ignored and treated like you're not important to her. read more

Brandy Nguyen - Never responds - Hair Stylists Near Me

I have trust issues when it comes to stylists because my hair is super thin & a bad haircut or color can make or break my appearance. A lot of my friends were raving about Brandy and her Balayage specialty so I gave it a try, especially after seeing her amazing work on Facebook! Booking appointments used to be through texts & emails but now you can book on Styleseat.com! Just a heads up that she is a busy lady though so you need to book a month ahead of time (sometimes more lol) Also her salon is located INSIDE a nail store! It's been a year an a half since I've been going to Brandy and I always leave very satisfied. From the beginning, she made sure I was comfortable and she is extremely easy to talk to. Not only that, but she helps you out with what color looks great on your skin tone & she really takes her time making your hair into an art! Brandy is a hair goddess & you'll be loving your hair so much! read more

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Brandy is amazing! I came to her after having my dark brown roots grow out from a dark blonde color and she gave me a beige ashy balayage that blended beautifully with my roots. If you look up her work on her Instagram, she's clearly very talented with hair colors and hair lengths of all types. She understood what I wanted and gave me exactly that. She's also very friendly and easy to talk to, which isn't a bad thing when she's working on your hair for 2-3 hours! I would most definitely recommend. read more

Brandy Nguyen - Ashy beige balayage - Hair Stylists Near Me

Her work is amazing but she's so unreliable. She's bailed on me twice and informed me of cancellation the day of both times (one time cancelled on me while I was driving on the way to her salon and I live 30 min away) because her dad was in the ER. If you have a 50% no show fee for not canceling 24 hours in advance, you should have the same respect for your clients especially after they wait for 2+ months for an appointment. No response when I text her about rescheduling either. She also told the same ER situation thing to my friends the day of her appointment too... read more

Brandy Nguyen - Hair Stylists Near Me

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My first session with Brandy was great, until I waited 6 months to finally have another hair session and she cancel me the night before the appointment... She told me she had stomach issues and was going to the ER. Ever since then I never heard from Brandy if she was able to reschedule me nor respond to my text. I was suppose to get my hair done on a Saturday morning, but I stumble upon her uploading a new client's hair on Instagram at noon on that day. She still continues uploading her work while she can't respond or update me how she's doing. So it seems like I was not one of her special clients to get my hair done. Unfortunately, I had to let her go. read more

I'm sooooo happy I found my permanent hairstylist! Brandy is so amazing at what she does, I don't even really have to tell her what I want and she does exactly what I imagined. This is my second time going to her and she still amazes me! read more

Brandy Nguyen - Hair Stylists Near Me

I had a great experience with Brandy yesterday afternoon! I originally wanted to go to her first but I had another referral to a different stylist. I wish I had gone to Brandy from the start because she does wonders to my hair! I've been through many shades from ashy browns to blonds and I just wanted to have a more subtle but full color. She brought my color up higher and left my roots on me so it would be less maintenance and I'm very very very happy with the outcome! I booked my appointment about a month ago and I had no problem finding the location as I have asked where it was. If you want answers, you have to ask! You can't always expect people to baby you through everything, but that is just my opinion. Brandy also has a 15% off cut/color services and she also gave me a complimentary Olaplex treatment! She is also a very great person to talk to, to open up with so if you were planning to get your hair done, book your appointment soon! She's great! read more

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My number one hair goddess did it again!! I had a previous girl do my hair last August, but ended up hating it so I box dyed it dark brown. I went to Brandy in January of this year & today was my third session w/ her. Lifting box color and trying to go light/blonde is a process that people don't understand. You have to do multiple sessions to prevent damage. My hair gives me LIFE :) read more

Brandy Nguyen - So much dimension! - Hair Stylists Near Me

Oh Brandy! Definitely takes hair to an art form. She's good at what she does and results are always amazing. From haircuts, nails, and color she's pretty much one stop shop. Also she's a great listener and makes me laugh. It's like therapy / girl time. Down to earth girl. AND! Also good for men haircuts/style. My boyfriend drives from Addison to Arlington every few weeks. The Loyalty! read more

I absolutely love brandy! I actually found on my friend's Instagram and I'm so glad I did! She listens very well even when I don't even make any sense! She makes the time go by so fast and there's never a awkward or dull moment. While waiting for my hair she gave me a gel polish change on my nails so I love that it's a one stop place! I definitely will not be going to anyone else but her with my hair coloring needs! read more

Brandy Nguyen - I have never been this blonde in my life! And my hair feels HEALTHY! - Hair Stylists Near Me

Brandy did great! She is a hidden hair magician in Arlington. Usually you have to pay a ton or drive super far to get this type of skill. Thanks, Brandy! read more

I found Brandy via instagram randomly and was excited to find a new hairstylist so after following her for about 6 months on instagram and seeing her work, I decided to book an appointment with her since I needed to get my hair done for a wedding I was attending in June. I booked several months in advance on her style seat site with no problems and was able to schedule time off from my job for the appt. 5 days before my appointment in may, I thought I'd send her an email to confirm my appointment since I live an hour and a half away. She never answered my email, which I thought ok that's fine, she may not check her emails regularly. The appointment was for a Thursday so I texted that Monday before the appointment trying to confirm my appointment again. No answer. I got a little worried because I was afraid my appointment didn't go through even though I had a confirmation email and I was afraid that wasn't her current phone number. The day of my appointment, I thought I'd go ahead and start heading there at 8:15 since my appointment was at 10. I never received a response from her and didn't want to reach out through instagram because it sounded like she didn't like when people inquired about appointments on there. 30 minutes into my drive, I get a text from her telling me she has to cancel because she's pregnant and having morning sickness. What really aggravated me was that she texted me from that same phone number I had texted the day before asking her to confirm. I was a little upset that she was cancelling an hr before, but she had morning sickness, I get it. We then rescheduled for today, June 16th. I get there for our 10am appt and she's no where to be found. I walk around confused and text her to let her know I'm there for our appt and if I got the right place. I wait until 10:20 and still no answer. I then check my email and I see an email from style seat alerting me that she cancelled. No reason in the email. Just a generated cancellation notice.The email was sent to me at 4pm the day before. Not even 24 hours notice. I was livid. Not only did she have the audacity to cancel on me via email the day before when she had my phone number and could have easily sent me a quick text, she BLOCKED my on instagram. For what reason? Who does that? I guess she was afraid I'd blast her on her page, but I'm not that type of person. Seems like she has this routine down: accepts appointments, cancels and never answers and then blocks people. While I would've been upset if she cancelled via text the night before, at least I wouldn't have wasted a full work day that I took off and also drive an hour and a half for. She never answered me even though she knew I was waiting there. Not even to tell me she had cancelled via email. If I had seen these reviews before about her doing this to other people, I honestly would have never booked with her. Seems like she always makes up some 'emergency' excuse, but I guess she ran out of them this time so didn't bother to reach out to me and let me know. What's even more frustrating is that she has a no show policy that if you don't cancel within 24 hours or show up, she charges you 50%. Understandable policy, but when you do this to your clients all the time you shouldn't have this kind of policy. If she really didn't want to accept new clients she should have just told me and I would have understood and gone to a different stylist. Now I've lost 2 days of work and the wedding is in 2 days and I won't be able to get my hair done with a decent stylist in time. Never again. I hope you learn to treat others with more respect. read more

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I found her Instagram two years ago and have been wanting to book an appt but she is still not taking any new clients

I would have loved to have written a great review like everyone else however, I was never able to communicate with anyone. From the reviews I figured I would need an appointment so I decided to contact the salon for info. After messaging through YELP, emailing the owner, and calling several times and leaving a vm I had no luck in getting ahold of anyone. I never got a response by email which is the way of communication the owner has for booking info on her personal Instagram page. I waited two weeks to write this review allowing plenty of time for the owner to respond incase she was just busy and hadn't had a chance to look at her email or check her voice mail but oh well I guess she has enough customers already she doesn't need new ones. read more

I guess she isn't taking new clients. I tried to call her, but her voicemail wasn't set up. I emailed her twice, no response. She has deactivated her online reservations too. I wish I could book her, but trying three methods, it's too hard to book. read more

She looks like a great hair colorist BUT she never answers any phone calls nor replies to any texts or DMs.. Sooo on to the next person

She's very talented, but hard to reach for an appointment. In the past, I had emailed her for an appointment but she cancelled on me without asking to reschedule me. No doubt that she produces great work, but it doesn't matter if you don't sit in the actual chair. I would suggest she get someone more organized to schedule appointments for her. read more

Incredibly unprofessional. Cancels day of appointment with same repeated "emergencies" or just doesn't email/text/call & hope that you get the idea that by no communication = your business isn't worth the time. At least let your clients know you've canceled instead of letting them drive 2 hrs and sit around and hope you show up. If you're going to have a no-show policy of 50%, you need to start paying your clients 50% lost wages for missing work. And blocking people on social media so they can't leave you bad reviews on your posts?! Super classy. Hope you learn to have better morals & ethics before your child is born. read more

Brandy's the best at what she does! Cut, color, and style! Her speciality is balayage, I never stop getting compliments on my color. And a plus, she's amazing at nails! Come to her for all your beauty needs . Never disappointed. read more

Brandy is the BEST at what she does! She is great at balayage but she can do anything you want. Also great for men's cuts too! She also does nails! I promise you won't be disappointed! I wish I could give her more than five stars because she's that good :) read more

This girl is able to take my dark brown (almost black) hair and turn me BLONDE. When I first went blonde (at another salon), a horrible horrible thing happened and all my hair broke off! After that day, I was SUPER traumatized! Brandy has made me be able to finally trust again! I ONLY TRUST HER with lifting me that high. She knows how particular I am about my hair. She listens and is always so understanding! I try to see her every 6 weeks, and I look forward to every appointment because she's such a doll...and because she gives really great scalp massages! ;) read more

I have gone through a number of different hair styles and colors with Brandy, and she does not disappoint, EVER! Short, long, mid-length, this girl can get it all done. She gives the best advice when she knows it's needed while also considering what you want, as well. The compliments will keep rolling after a visit with Brandy. read more

I got a bad haircut/ dye once and after that I didn't trust anyone with my hair for years, but after seeing many of my friends go to Brandy, I decided to give in and try letting someone handle my hair. I've been going to Brandy for two years and I have absolutely no regrets with her, she's awesome. I have never walked out of her appointments disappointed. Definitely recommend! read more

Seriously, my combover is on point! All I can say is brandy is awesome! She's fast, super friendly, and the girl know what she's doing. She listen to what you want and always make you feel comfortable. Brandy gets booked quick so make sure you email her at brandynguyen89@gmail.com for an appointment. After one haircut you will know why. read more

This was my first time getting my hair done by Brandy and she is SERIOUSLY amazing!! As a hair stylist, she got the exact look that I had imagined and as a person, she is so affable and friendly! She gets booked very quickly, so I did have to schedule later than I planned, but it was definitely worth it! I only got a color job this time, but I'll definitely go in for my next cut as well! read more

First time going to brandy and I love my hair !! She did an amazing job and one of the only stylists I've met that does exactly what you want! Will be coming back and referring clients read more

Brandy does a great job with your hair and her prices are very competitive! I am used to paying a lot more for haircut and highlights and walking out feeling "my hair's okayyyyyyyy". Not so with Brandy! I love my new highlights and hair cut. She completely transformed my hair with the color and cut. Now instead spending huge amounts of time trying to style my hair and then just throwing it up in a "I give up!" ponytail, I just run a brush through it and DONE. Brandy is really down to earth and very easy to talk to during the time you are there. I walked out thinking "that's her, I have found MY hairstylist". : ) read more

I had gone to Brandy a long time ago for a hair cut twice. The first time it was good and the second time was mediocre. But I thought why not try her again when the time came for me to get another cut and color. I called to no answers, then I proceeded to email her ..2x and still no reply. I thought something had happened or she's just out of town but nope, no replies. I saw that she's had customers since then so it must just mean she chooses to ignore certain people. I guess it's a common occurrence judging by other reviews here. read more

I booked my appointment two months in advance, and on the day of the appointment Brandy asked if we could reschedule for the next day. I understand things come up and so I said I would be available the next day at 5:30pm. I didn't get a response, so before making a 30 minute drive I called to see if I was scheduled for my original appointment or if she had pushed me to the next day. She didn't answer, so to keep her from waiting I drove the 30 minutes to arrive to my original appointment on time. Once I arrived she was no where in sight. I sent her a message to let her know I had arrived and she immediately replied saying she forgot to tell me 5:30pm the following day would work. The following day she sent me a message letting me know that she had given my appointment to someone else! Terrible business and communication on her part. Doesn't seem to be friendly with new clients. WOULD NOT RECOMMEND! read more

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I was so very excited to give brandy a try. She came recommended by a few friends. So I booked 2 appointments with her months in advance. She is very unreliable and is hard to rebook or contact. First appointment was for a cut. Cancelled the night before and didn't even try to reschedule. I had to go online to rebook and had to wait another month before I could get my hair cut. Cut was mediocre.. You know that fresh out of the salon feeling? Well, I didn't have that. I feel like I could've gone anywhere for that haircut for half the price. Second appointment was for a color. If you look on her Instagram you see she does great work so I decided to give her another try.. Maybe haircuts weren't her forte but color was where she shined. Well, she cancelled an hour before my appointment. At least she did try to reschedule me this time to later that week. I got in and wanted to add dimensions in my hair with caramel brown color. Was not happy with how it turned out. When she finished my hair was dark brown almost black (my natural hair color). I could've done that by myself at home! And I wouldn't have to spend over $100! Needless to say I will not be returning. read more

I've been trying call email no one picks up or replies. It's going on to the third day. Very. frustrating when they say comments below that it was easy to set up an appointment clearly it's a lie. read more

After scheduling my hair appointment two months prior I get a text from Brandy on the day of my appointment saying she needed to reschedule me because her dad was in the ER and she had to go with him I was fine with that even though I had already got the day off and child care for that day, and so we rescheduled for a different day, so the day of my appointment that we had rescheduled for she texts me saying she doesn't feel good so we rescheduled once again, so today I had my appointment at 12 so I leave work early since it's a 30 minute drive for me and get child care once again just to show up and brandy not be there, I texted her called her and I did not receive a respond from her, I waited an HOUR just so she could never get there nor respond to my texts or calls. This was very unprofessional of brandy and I am very upset that I have missed work and had to pay extra child care so that I could be chasing brandy down. I will never understand how you can call your self a professional but not have the courage to respond to me and make me waste an HOUR waiting for you. read more

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I hate leaving bad reviews but I feel it is my obligation to do so after Brandy cancelled my appointment 3 times!! I found Brandy through yelp and after looking at pictures on her ig I decided to book her through styleseat in August. I loved the way my hair turned out so I booked her again and set my appointment for November. The day of she texts me saying she was not able to make it because she had forgotten her car keys in her husbands car. I had to schedule a day off at work a month in advance JUST to see her on that day.. so she reschedules for December on a Sunday. I get there 10 minutes prior and she is not there. 5 minutes after our set appointment time I text her letting her know that I am there and waiting for her. No reply, no call. Nothing. Instead of texting me she cancelled through styleseat which did not send a notification to my phone. I really wanted Brandy to do my hair so I decided to book her Feb 14th. She texts me the day of saying there was a family emergency and she couldn't make it. The day of my appointment I notice she uploads two photos on ig of clients hair she had done... WTH!? I DO NOT RECOMMEND HER TO ANYONE!! read more

Been going to brandy for years! She's great and always am pleased after my mens cut! I definitely recommend her for color or cut or both! she gets booked quick so definitely get on the ball on scheduling an appointment read more

I had an appointment last week which I had scheduled many weeks prior and was really looking forward to getting my hair done but unfortunately we had a hard time finding the hair salon. We circled the lot and the area several times trying to find it with no luck. After a couple minutes I received a text message saying that my appointment was cancelled because she had a 10 minute policy. We messaged back and explained that the address for the BN Hair salon led to a nail salon and she said her salon was inside, which we weren't aware to look for. We headed inside and asked if we could speak with her but the woman at the front desk just called her on the phone, she did not even come out to talk to us, ( The place was empty there were no customers ) I am very disappointed with the service I scheduled my appointment a month in advance, my husband and I took the day off from work. She was very slow to respond to my email and texts as well. She simply assumed I was supposed to know everything even being a new customer. I would have appreciated if she would have told me about her location of the salon being that it's inside another salon name and her 10 minute policy prior to coming but it seems that she doesn't want any new customers. read more