They make exchanging items impossible even for store credit. I'm so done shopping at ULTA when all of the products can be found cheaper on Amazon. read more

Everything I always need! Everyone is very helpful & take time to be with you. They always find what I'm looking for or something similar.

Rude staff. Don't even ask if you need help but will come aggressively take products from your hand if you touch a product & don't plan on purchasing. read more

Walked into the store with the intentions on purchasing a fragrance. I was not greeted by anyone. All of the staff were at the front of the store talking and laughing. Another woman walked behind me and she was greeted by one person and helped, lucky her. I continued looking through the fragrance section while listening to the workers talking loud to one another and laughing looking for another coworker. Unfortunately, this is not my first time experiencing this at Alabaster Ulta but this was the final straw. I will continue to make the drive to Hoover (which has a much friendlier staff) when I need something. 100% would not recommend. read more

My daughter and I both had our hair cut and colored by Natasha last week. I actually like my color, but my hair is so chopped up, I am going to have to spend even more $$$ to have it fixed. By someone else. I WILL NOT go back to Ulta. My daughter's hair is nowhere near the color she requested. She wanted lighter highlights and she got red all over color. Natasha only "dusted" the ends of her hair. She's going to need hers re-cut and colored. After paying almost $600 for both of us (including tip - why did I do that?) we are both going to need to spend even more to fix the mess she made of our hair. Save your money and go elsewhere. read more

Love that staff is wearing masks and patrons will be asked to mask when entering the building, or a mask will be provided. It creates a safe atmosphere where I feel comfortable shopping. Jazzy and Cody are super awesome and always help me find all the best deals. My go-to makeup counter read more

Walked into the store, one staff member looked at me and turned her head. I overlooked that. I was in the fragrance section and really wanted assistance. I saw another staff member walking towards my direction, he only walked right pass me, no hello or may I help you. So left the store and went to Hoover location and was greeted by two staff members the very moment I walked in and Anna helped me with my fragrance selection. That was my first time in Alabaster Ulta and definitely my last. read more

I am giving this Ulta store 1 star. I made an online appointment for makeup and when I arrived they had no record of it. I understand that these things happen and that's not why I gave them one star. My one star comes because the manager and other employees were not apologetic nor tried to find someone to help with the makeup mistake. I stood awkwardly as none of them cared about the failure of the online mishap. Also, no one asked to help me with my shopping afterwards. ONE employee apologized as I was walking out the door. This is the WORST Ulta when it comes to customer service. I will not be back. read more

I used to be a loyal salon customer here until I had a bad experience with dying my hair. It was not at all how I asked and I had to go elsewhere to have it fixed. I have not returned due to how the issue was never resolved here and they didn't seem to care after all I had a paid them so they weren't losing money at the time. read more

The benefit brow bar here is perfect!!! Ask for Erin! She is sweet, professional and just super helpful for a first time brow bar person like myself! : ) The store is clean and well maintained as well! I had a very nice cashier too! All in all, out of all the Ulta's I've been in, I'd travel out of my way to go to this one! read more

incredible and helpful staff!! wonderful experience every time i go in! the employees know what they are talking about and give excellent advice!! read more

Ulta at Alabaster Promenade is horrible. I went in for a foundation refund. I needed a foundation that was hydrating for my dry skin. The manager had no idea what foundations in the entire store was considered hydrating. No clue. Literally no. clue. So I got an employee who also had no idea what foundations were hydrating. Somehow we ended up with smashbox. It says it's hydrating so I'm hoping it works. However if my friend wasn't with me God only knows what color I would have ended up with. She kept putting swatches over different colors. I actually had to tell her TAKE OFF THE COLORS YOU PUT ON ME AND START WITH A NEW SHADE. She went through 4 and if my friend wasn't there telling her no, no, nope, try again. Finally we got a color. But I'm telling you if you're looking for a color match don't go to this store. Go to the one on 280 and maybe you'll have better luck there. That's where I'm going if this brand isn't right for me. It was a circus parade. read more

Amber in The Salon is an amazing with color and cuts. I've known her for years and happy to have found her again. I have tried many (and I mean many) hair stylists and my hair always, I mean always goes brassy. They're are very few people who can actually DO color the way it should be done. I highly recommend her! read more

The Ulta at The Colonial Promenade, Alabaster, Al is a horrible store for customer service. Went in and bought around 95.00 in products and didn't get one person in the store asking me if I needed help or even a thank you at check out. I told the manager, I think anyway (blond haired lady), that I didn't even know that the cashier was thru with my transaction since she didn't say thank you and the manager didn't even say thank you herself or apologize or anything. So no wonder the other people working there follow suit. Just a odd store. If 3 people cant ask if you need help in an hour with only 2 people in the store or a mere thanks at check out maybe working in a customer service type situation isn't their calling. Just all the people working tonight seemed very lazy. Wont be returning. read more

I called this Ulta Salon location because my curly hair was a mess. I've never lived anywhere with hard water before, and I couldn't figure out how to care for my curls properly and contend with the minerals and residue the hard water leaves behind. My curls were limp and not their usual pattern, the hair near my scalp was always greasy--even right after shampooing--and my ends were becoming brittle. I had an event to attend the following day and was almost in despair. The person who made my appointment over the phone listened to my concerns and booked an appropriately long, same-day appointment time. The stylist, Alyssa, listened patiently to my concerns, explained what she would try, and assured me we would figure something out. She washed my hair three times and gave me a deep conditioning treatment. She then cut my hair--quite conservatively, even though I gave her the ok to do anything necessary--and diffused it. She recommended only a few products and made sure to let me know there were alternatives at other stores. Alyssa also said she'd be happy to see me again if things didn't work out once I was home. She was also easy to talk to. My hair felt clean for the first time in two months, and thanks to the cut and her recommendations, it still feels clean. Even better, it's curly again! It can be difficult to find someone who can cut curly hair well, and the cuts are often quite expensive! I'll definitely see Alyssa again. read more

update: Giving them an extra star bc the manager Steve was so nice regarding my issue, and it was much appreciated.