I needed a new battery for my iPhone and was told by AT&T that this place would replace it for free through their warranty program.
When I walked in, I was greeted quickly and the individual at the desk was friendly and informative. He was able to quickly locate my warranty claim but then told me that I would have to come in later that day because they didn't have batteries for the iPhone 12 (but that more were supposed to be delivered that day). He said he would call when they received the delivery, but by the time I got back to my car, I had a call that someone cancelled a replacement or something and I could come right back in. They told me that my screen would likely crack during the repair and asked for my OK to repair that if that was the case (which thankfully, was also covered under the warranty). I then had to leave my phone and was told to come back in 2 hours.
It is funny how much you don't realize you rely on your phone for certain things until you don't have it in your possession (like getting gas at Sams club or even checking the time).
I went back and my phone was ready. However, the battery was only charged to about 15%. He said that was common with new batteries, that they don't come fully charged and that I shouldn't worry. I do wonder, though, if they put a dud battery in because yes, it does fully charge, but it takes FOREVER to charge now, even when I use a "high speed" charger. I also have issues with standard charging cables working well when plugged in. I'm wondering if something happened when they were putting the phone back together.
Overall, they did what they said they would do in the time that was promised, the staff was friendly, but I'm just not convinced of the quality of the products they use in the replacement.
Side note - the store reeked of pot. But that could have been from a customer and not staff as the smell was less intense when I came back to pick up my phone. read more
