Fixed my watch in 1 hour. Customer service was great. Highly recommend. Thanks guys. read more

Unfortunate experience, inconsistent messaging on timeframe and order status, ended up finding a more affordable+ faster option (Best Buy) when calling back to inform this store on the decision to go another direction an additional $60 charge was added despite the product not being shipped yet. I did have a positive interaction with the Asurion team when calling in to cancel membership. Probs it better starting with options like Best Buy then approaching this store if needed. read more

Worst customer service experience I have ever had. This place is currently holding my property hostage due to no fault of my own. They refuse to give me back my phone that has been repaired under warranty due to a supposed issue with the claim portal that is not my problem and has nothing to do with me. I gave them over 7 hours to get the issue fixed and they still refuse to hand over my property. I even asked them to undo the repair and give me my phone back and Josh refused!! If you expect to get your phone back once service has been completed, don't. I am currently weighing my legal actions in order to get my now stolen property back. My only mistake was not reading all the other horrible reviews this place gets. What a scam and business full of unprofessional thieves. read more

Absolutely horrid customer service talking to me thru a wall when I'm the only customer in the lobby! 2 employees were working as I heard a male & a female voice. Not sure what they were doing, but apparently they were too busy for a customer. If you are the owner and are reading this, please know this hsppened on a Saturday at 12:30pm. They even had the audacity to ask me a question thru the wall, asking me if I was there 4 pick up or drop off. I will not come 2 this location again SMH Learn some common courtesy & decency as customers are the cornerstone of your business model. read more

Had a pretty terrible experience with this place. Brought my phone in to fix cracked screen, left it there all day, provided a contact number for them to contact me about anything. When I showed up to retrieve (hours later) what I thought would be my repaired device, they informed my that the phone was now completely inoperable and although they could have easily replaced the screen to fix the primary problem (the additional issues occurred when they removed the screen) they said they could not fix any of it. I have lost all of my data and no way to retrieve it. Manager was absolutely rude, no sense of customer service just rote robotic, canned responses. I guess since they are the only ones contracted with the insurance company they can provide terrible service and get away with it. Not happy with this place or the outcome. read more

Horrible time, they're slow to helping customers in store and not helpful at all. Took my computer in to get my heat sink replaced for them to not have all the screws and parts that were on it back on my computer. Absolutely horrible, would not recommend going through these guys. read more

I would never go to this place again dont let them touched your phone. They don't guarantee their work and if they do something wrong they're not gonna make it right. I had them replace. My screen protector, which they left something underneath it. 4 days later, I had air bubbles in the middle. I came back with the receipt. And they said they don't guarantee screen protectors even though they'd put it on 4 days ago. The owner wanted me to pay another $20 for their bad workmanship. And to the owner, please don't respond to this. You were rude to me and that isn't how you treat human beings! read more

This place is amazing. Sp professional and honest. My daughters I pad charger broke off in the ipad. They fixed it in 30 minutes and it only cost $30. read more

THIS PLACE IS TERRIBLE!!! Do not come here! The man at the front was extremely RUDE and very UNPROFESSIONAL!!! A customer should never feel like an inconvenience and this man made a point to make me feel like one! Shame on him especially when I was referred there for an insurance claim! I should also add they were unable to fix my device! read more

Dropped off sons ps5 with hdmi port fix it turned on at the place and the man said it would be 200$ when we pick up. well they called and said it's not fixable at their place it's "too complicated" and we could pick it up free of charge! they said some of the pins were missing which is not accurate because it turned on at the shop! when we came to pick it up they still charged us 65$ for diagnosti check which is crap because they said it was free and also states that on their web page! not only is my son out 65$ but his ps5 was returned with NO hdmi and all the pins missing!! BOOOO!! total scam!! read more

My Google Pixel phone was not even 6 months old when the touchscreen stopped working. After contacting Google regarding the warranty information, I was directed to the uBreakiFix store in Meridian. It was so easy to make an appointment online to bring my phone in. The technicians there were friendly, professional and knowledgeable. They repaired my phone under the warranty in about 4 hours. It was easy to drop off and pick it up later the same day. They even ran a full diagnostic to make sure the phone was in good working order and advised if the problem happened again, I might have to replace the phone under Google's warranty. As an aside, the Google Maps directions are not perfect and I did have to drive around in the parking lot to find them tucked away in the little strip mall at the SE corner of Eagle Rd. and Fairview (look for the big Tree City Juice sign). read more

Automated phone service directs you to a disconnected number if you try to connect to a store.

we brought our Xbox series x in to get repaired because the hdmi pins were bent. they said the repair would take 1-2 weeks and quoted us for $170. After a month of no calls or emails we called them and they said it would be ready by Monday. We didn't get a call on Monday. We called again today and they said the repair was unfixable and we can pick it up whenever. They recommended we subscribed to the Asurion home + to get it fixed quicker. After they told us after a month of waiting that the xbox wouldn't be able to be fixed we found out we couldn't cancel the subscription through the store. Which is odd because that company owns the stores but whatever. we called the company the guy from Asurion told us we were manipulating the system when we wanted to cancel our subscription. awful service. don't bother going read more

The girl on the phone is actually really sweet and informative. Most professional phone call experience I've had. I was super impressed, I remember thinking to myself in my head like "man I wish I was more like her" (I've done some call center work before and she got that customer service on lockdown). The guy was also super transparent about the process. Little shocked reading some of the reviews. But also you know people are more open like to share negative experiences more than those who have a good experience, and no one is without an off day. So I'd give them a little benefit of the doubt. Personally, I had a great experience. Both of them were very respectful and funny. All laughs and smiles on my experience. I also asked my friends about this place prior to going and I had all good reviews. I was recommended highly to go here. So far no issues. Pricing.. it is what it is. They tell you what it's going to be (fee) before they even take the device. Super plain and transparent. What is what you want. read more

Horrible customer service, no one up front to help or greet anyone. Only reason I came here was because they charged me to fix my ps and when I got it home it wouldn't even turn on I recommend going anywhere but here. So in short charged me for something they didn't fix and wasted my time. read more

Told me my phone would be repaired back to original state. Cost was almost as much as new phone. But I thought it would be worth it if I got my texts and photos back. Got phone back and cameras didn't work. I called and they said parts aren't available to complete fix and even if they were it would be extra cost. Thus putting it over the cost of a new phone. I requested a refund since it's useless to me without a camera. They said no. So now I have a broken phone and still have to buy a new one. 0/10 experience. Have to put at least 1 star though to post. read more

I never left Yelp reviews but don't go here ever. Came in expecting to pay 25 bucks (what I was told on the phone) for home+, and instead I was charged 75 bucks total for 2 broken lenses. My expectations were let down when I found that my lenses were fixed but the camera was still broken. Tried to ask for a refund but instead they tried to charge me again to fix the camera itself for 119 dollars with home+. Not helpful and non-empathetic towards their own customers. read more

This place was horrible, their main purpose is to upsale you a recurring monthly Plan so they can make money, I took a tablet in to replace battery and he said screen was no good so it would cost -350 dollars, which is more than a new tablet by far!!!! BTW had it looked at after this experience by a computer engineer and someone who works on technical computer issues for a living and the screen was in great shape no issues!!!! I asked if they could just disconnect battery for safety issues and they said no, total scam nothing whatsoever wrong only expanding battery needed to be replaced and for safety of customer should have at least disconnected it....not to mention there was one person at front desk and over 10 people waiting to be seen, this guy still tried to sale this Asurion plan to each person despite overwhelming wait and many annoyed customers most of who walked out because they just had already waited so long!!!! Total waste of time read more

Terrible customer service. When I dropped off my item, I was told that I would be called by 3 pm the next day with an update. That was 5 days ago. I've still heard not a peep from them. This was a simple console cleaning. As others have said, they don't answer the phones. This is not the first time I've allowed them to treat me this way. But it will be the last. read more

fixed my phone in minutes. everyone says that there rude but very very nice. kind of busy but had my phone fixed fast

I cannot, in any circumstance, recommend that anybody have their repair done through this branch. I brought my game console in to have the HDMI port repaired. When I received it back a week and a half later, the disk drive was completely broken. I took the console back in & they took a full day to lie and say that there was no issue. There certainly is. I took it and again and they told me they would not fix what they had broken. Instead, they offered that I give them MORE of my money to fix it. Absolutely fraudulent. If you value your time and/or your cash, stay far away from this place. This whole farce has taken three weeks and cost me $132. read more

We took my daughters phone in to have the broken screen fixed. Prior to bringing in the phone my wife called and asked them out the phone repair. They said they could do the repair but they don't have the parts and would have to order them. I took the phone in today to start the process of the phone repair to find out they did have the parts but it would take 24 hours to do the repair. We told the guy that the phone was drug thru the water in the ocean and how the screen got broken. Never did the employee tell us that they can't fix phones that have been wet and they never told us that Samsung won't allow them to repair phones that have been wet. The phone worked fine outside of the giant cracks on the screen, the reason we asked them to repair the phone. Three hours later the store calls me to say that there is water damage corrosion on the charging terminal and they refuse to fix the screen!!!!! The phone worked fine even the screen. I asked them to replace the screen. THEY REFUSED TO FIX THE SCREEN. I told them that this review was coming and they still refused to fix the screen. I'm not sure what scam these guys are trying to run here but I advise avoiding them. To add insult to injury when I called Samsung they told me that this store is the one that they want me to go to. The store lied and gave me nobody to contact avoid these lazy scam artists! read more

We have 3rd party phone insurance and Batteries+ was going to be 2-3 weeks to get the part. I called three different places and uBreak could get the part the soonest (4 days) and they were the cheapest, even though we were covered by insurance. We are very happy with the screen replacement for our Galaxy S22 Ultra (Burgundy). Will update is there is an issue, but given the immediate result, I would happily go back. read more

Phone was not holding a charge. T-Mobile wanted to sell me a new phone. They cleaned it out for me in 5 minutes for only twenty bucks. Saved me hundreds. Very thankful. read more

While on the phone they may seem professional, in person that is not the case. Took multiple trips in to make sure they got the correct screen ordered. Then After dropping it off on the scheduled time, it was over a day later to get my phone back. Leaving me feel like I was the biggest chump in the world to have gone there. Should have gone anywhere else. That's correct. on 8/4 stopped in to get a screen repaired. Man behind the check-in desk, said he didn't have one currently but would get it ordered, and check back next week to get it taken care. Called back then next week, people in the office said no one order the needed screen. So I made a additional schedule to return more than a week later. Showed up on 8/23 to get the phone fixed. Andrew was working the check-in desk that day, and I was the 3rd person in only 4 minutes after it opened. It was 52 minutes later that I finally left after getting checked in. Yes, each person takes almost 20+ minutes to check in. The clerk said computer kept refreshing and he had to re-enter the information. After giving him my phone number over 5 times, he was told by a supervisor to fill out a paper work order. All the time I kept thinking they should call Asurion since the commercial playing behind them said that he can fix and handle all electronics. They would call in a few hours when it was done. 5 hours later I called to find the status. Brooke the manager said, I am 3rd in line for tomorrow's repair. What? I was first today I said. She apologized said she didn't notice the due time was that day and denied me the possibility to get my phone until 11:00 (guaranteed she said). 11:15, I get to the store, and after a 20 minute wait I get to ask about my phone. Back to the man in the wheel chair, never got his name, he tells me it's not done, might be 30 minutes or long. So I asked to speak to a manager. So I get to talk to Brooke in person. She then to try to make me happy asks if I would like to wait 30 minutes for them to finish (which involves getting the device to work) (and all this for a cracked screen) or I could wait the 30 minutes for them to put the old cracked screen back on. What to do? I have to wait. I promise to return. Before going back and while a few blocks away about an hour later, I call, ask to speak to Brooke. She updates me, just 5 minutes more. I said, I will see you in 5 minutes. Well I arrived in 10 minutes, waited 18 minutes to speak to the desk clerk, which is Andrew again. He says that Brooke went to lunch (what a coward of a girl, would not even speak to me, and I am a gentle giant too boot). He had some trouble processing the payment and needed help to run the cash register. To top everything off, they didn't have the screen protector I needed or case that I wanted to get. Thankfully there is a Best Buy that has that stuff just a few miles away. Bottom line, if you still reading about my ordeal, don't go there. Go anywhere else and save your mind. Else you will lose a lot of time and still go someone else. - Douglas C. read more

Okay so had a repair of a repair of a "repair" . The repair tech said they didn't have the adhesive they needed to put the gasket needed for the home button on the device . This is why I had to bring it back to begin with . They charged me 200$ to not repair a device ? It will take a few days to process. Took one month total "repair time and was not done correctly . Bottom line ....avoid this particular repair shop unless your prefer garbage for a repair . This is worthy of a refund and of course they offer nothing. ..... read more

HORRIBLE customer service!!!! Wish you could do negative amount of stars on Yelp. They asked for payment before attempting to remove a broken charger from our iPad. When they were unsuccessful in removing the charger, they stated they could apply what we paid to replace the entire piece within the iPad that the charger plugs into and to come back the next day (did not offer a refund at that time). The next day we went back and we decided we didn't want to pay the price they wanted to charge and asked for a refund. They processed the refund and said we would see it in about 5 to 7 days. Two weeks had gone by with no refund so we contacted the store and they told us there was nothing they could do we needed to deal with corporate. After calling corporate five times and being transferred about five times each time we called and sending an email to the case manager they had assigned, there was still no resolution, nor did anybody seem to care about giving us our refund. Contacted my bank yesterday and my bank ended up refunding my money. I will never ever ever work with this company again, nor would I recommend them to even my worst enemy, unless you are OK with giving them money and them not providing you any service. Best of luck to anyone who does business with them. read more

They were rude. They won't tell you the cost breakdown of parts and labor. They don't answer their phone. When I drive all the way back with questions, they handed my laptop back to me and refused to repair it. read more

Brooke was absolutely phenomenal. Her focus on customer service far exceeded my expectations. I will definitely be a repeat customer

Short Store: I took my pills for the multiple other repair places and they said it was fixable. It was just the high price so I decide to go there. And they said it was fixable for a reasonable price. So I left it with them for about seven days and they call me right now and tell it's broken and it's unfixable. Honestly go yourself Frick yourself. read more

Great Service. Easy and quick free diagnostic of the problems I was having with my device. Very trustworthy and respectful interaction with the team. Highly recommend using their services. We tried to repair our tablet on our own and it worked for a month and then started having problems. Chalk it up as a good lesson on how little I know about electronics. I appreciate the confidence of the 90 days I can return it if it malfunctions again. Well worth the price to have ubreakitifixit take care of the repair. Thank you. read more

I took my xbox to them for an hdmi repair and there was nothing else wrong, I gave it to them on a busy day and they told me they'd get to it the next day and should be finished when I come in. I understood that they were busy so I went in the next day at 4:30 to pick it up and they said another 10-15 minutes. So I went back at 4:45 and they said 10-15 minutes. Then I went at 5 and they gave me a bullshit excuse of not having enough techs and that it was going to be a bit longer. I asked them about it again at 5:45 and they said they were done but messed up a solder on the port and had to clean it up. I went home and came back at 6:15 to pick it up and complain. Then after I took it home, turns out they broke the fan and so I told them the next day to take it in and fix it but they again gave me the excuse of not having enough people to fix it. Maybe if you didn't have enough people to fix it, you should've fixed it correctly the first time. Terrible service, only going back because of a warranty. read more

We dropped our Xbox off to this place and they looked at it and said it would be easy to fix and noted it was minor damage. Next thing we know, they said it's unfixable. We took it to several other places and they all said the same thing "whoever attempted to fix this really messed it up and it is now not fixable". We then called this place back to let them know, and they refused for 14 minutes of helping by telling us there is no one we can call to make this right. They don't want to take an responsibility. After we got the run around forever, we finally got a number to call. But needless to say, this branch was dedicated to finding problems rather than solutions. If you want to spend your hard earned money on them to fix something you have, but then have it come out worse than you brought it in then UBreakiFix is your company. Hopefully this gets your attention for a solution rather than us getting the run around read more

Do not assume that a membership makes things cheaper. And if you do get sucked into one, it's not possible to cancel with ease. You have to tell your CC company it was a fraud. read more

They were so easy to work with. I filed an insurance claim for a cracked iPhone screen. I went in and they made the process so quick and easy. Brooke and Alexis were professional and explained the process. They were really busy but followed through on their word by replacing the screen in a reasonable time window. I was blown away by the work they did and phone is good as new! read more

These guys went above and beyond to try and fix a weird problem for us related to a memory device. They brought in their own personal gear to diagnose the issue and tried everything. We were kept informed throughout both in terms of price and time to fix. We didn't go through with the repairs after all but would definitely go back for other services. read more

you guys are awful. the man at the desk was very sweet, but one of y'all broke my phone. i brought it in to fix my charging port with no other issues to my phone, and i got it back and now my face id won't work at all and it's because of y'all. you took my screen off to fix it and didn't bother telling me it would require that, and now that i have my phone back, the face id won't work and it won't let me make a new one. screw ya'll for that. completely unprofessional and literally returned my phone with my issue fixed and a brad new fucking problem, and then tried to charge me an extra 280 for a new damn screen even though YALL WERE THE ONES WHO BROKE THE DAMN THING. i will never be back and never ever recommend y'all. john n was very nice to me, but something happened in the time y'all had my phone and i refuse to let that shit slide. it's stupid as hell and y'all don't deserve to get away with it. should've fixed my issue without returning my phone with a whole new problem. NOT ONLY DID YOU DO THAT, i handed my phone to y'all shut off and working completely fine this morning, and y'all claimed it already said the face id won't work when y'all turned it on and received it which has to be a fucking lie because it was perfectly fine. thank you SO MUCH for breaking my 700 dollar phone. okay so i'm back, and i've now come to realize my microphone is not working right anymore. fuck y'all and fuck yalls busted ass company. y'all screw people over because of y'all's mistakes. whoever had my phone the entire time it was there better have a good fucking lawyer. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Meridian, Idaho

Great customer service! Prices were very reasonable! Thank you so much for taking care of my Client! She was impressed!

I dropped off my brothers phone for repair, and the staff was super friendly and helpful. The phone was repaired very quickly, and just in time for my brother's vacation. I would recommend this service to anyone. read more

Short version: Don't trust these guys with anything complicated and you'll need to be rude and pushy to get attention. Very not recommended. Long story: We brought in a laptop with a malfunctioning trackpad and were told it would be several days before we'd hear from them. After a week we called back and were told our laptop was 3rd on the list. After 2 more days we called back and they said it wouldn't power on! We had powered it on during check-in and didn't leave a power cord because we were told they had one. They retracted and worked on it, then told us they couldn't fix it because they couldn't get the part (I was able to find it online in 5 minutes of searching) and to come pick it up. Upon pickup, we couldn't power it on. We brought it back and were assured it would be looked at as soon as possible. Called back 4 days later to find out they'd "looked at it" and had no further diagnosis but would be willing to "take it apart further" to see what was the root cause. I made arrangements to speak with the manager and was verbosely, extremely, upset on the phone with her at 3pm. That evening we got a call that it had been fixed. Picked it up the next day after checking in the shop that it powered on properly. In addition to fixing whatever they'd done that caused it to brick, they had fixed the trackpad problem. Apparently the first tech to look at it was simply incompetent. Would definitely recommend using any other shop in the valley as this one is not very trustworthy from a tech perspective and customer service is flat out horrible. Gave 2 stars only because they ultimately fixed it. Highly recommend Quick Computer Services instead (https://www.quickboise.com/). read more