Everything Very comfortable with the services gave me nothing but smiles and friend conversations read more

I ordered an Uber to take me to Sea Life. No problems. A few minutes later I received a message saying my driver was on his way. I replied that I did not request a ride. I kept getting messages that he was coming or he was waiting. Each time I responded "DID NOT ORDER" I received a Cancellation fee of $10. I disputed on line the charge and was denied just saying I "cancelled" I wanted to ask WHERE WAS I GOING??? No number to dispute the charge just on-line garbage sight. We used Taxis after and do not trust Uber. They are fraudsters that target tourist. read more

We used Uber twice on our visit to Sydney. We had 6 passengers plus luggage from Airport and ordered an uber max. They sent a minivan and we had to pile the luggage on top of us. Second time, another minivan for uber max. We were waiting at the curb at pickup time but driver charged us wait time since it took him so long to get us and luggage fit into van. Uber support won't refund the wait fees. read more

Quality/Quantity - We have used this often while in Sydney. And for the most part, it has been good. Well Uber is WAY better than the crooked taxi/cab drivers. Our two experiences with taxi/cab drivers were negative stars... Atmosphere - N/A. Service - Only reason this is not 5 stars is because the app is not perfect. The app tells us where to meet the driver and the GPS portion is not 100% perfect. It is also hard to communicate with some of the drivers to let them know we are in the hotel rather than a street corner, etc. Price - Dynamic. Owner Comment - Congrats on your success since 2009. Yes I am mad at myself for not investing in your company... Also congrats on all your subsidies - Car Next Door, Careem, Cornershop, Drizly, Postemates, Uber Eats, etc. read more

This is such a bad service. The Uber driver comes at a reasonable time. But then he drives right past us. He apparently circles around and goes to the other side of the street. Then when we have to cross to get to him, apparently he later charges a wait time fee. He's the one who drove past us when we were right there. So we tried to contact Uber customer service. Another nightmare. Their live chat says after they get our information that they will transfer to an email mode and may get back to us. Two days later they do. They say they don't have our information even though we were logged in. Bull shit! Then they have a rating survey on whether our issue is resolved. Surprise it only lists YES. Needless to say we give the seriously mad face for their rating. Stop treating customers like dirt please. read more

I had my Uber to airport scheduled for 5 days. Today Uber driver said he would be early. I went down 15 minutes early, no driver. At 9:00 he texts he is around the corner and wants me on cobble stone streets to drag my luggage around the corner. There are 4 corners. I am from USA, I don't know what corner he meant. He rode past me and then canceled. I saw him, he rolled the window and said he will stop at the next corner, he made a right and canceled the ride. Leaving me stranded after 9 am with a 1120 boarding time. You should not be allowed to cancel airport rides. Then Uber billed me at $15 cancellations fee for this jerk canceling the ride. I definitely will dispute this with my credit card company. They should also pay for my taxi ride. I think he cancelled because I was a black woman and he didn't care that he would make me late at rush hour. read more

just ripped off by Uber - driver took the wrong lane went through the tunnel and we have to pay the toll or whatever the extra cost is - Uber are crooks with this behaviour - no opportunity to challenge extra costs what a rip off be wary of Uber a bunch of crooks read more

Pre-visit I asked my local buddy whether Uber or Lyft were available out in his country and was told that Uber was the app in action in Sydney. With 5 people in our party, we knew we would have to call an Uber XL if we wanted to get anywhere in one vehicle. The extra needed seats were located in the trunk space. Fortunately one member of our party is more on the petite side and willingly scrambled in. Since it took more effort to get her out, I offered her as a tip as a joke. Our first driver on a Sunday was the friendliest, though we had a touch of trouble meeting up since he was oddly sent to the opposite side of the hotel. Fortunately he was proactive and kind enough to call us, so we were able to have him drive around to our location. He was full-timing it on Uber since his wife's job was more scheduled and they had a large family to care for. He told us about winters in Sydney being about rain and how we lucked out since we had just missed a bout of it earlier and this week had a dry forecast. Snow doesn't happen here, but if you want to head to snow it makes for an expensive trip, so folks are more likely to spend an extra thousand and to head out of country instead. The longest wait for a vehicle was at the Opera House after a show. There's a specified spot there for taxi and Uber pick ups by the fountain, and we were one of the last parties to depart. The public transportation system in Sydney is pretty good with buses and subways paid via their Opal cards, and the convenience of Google Map and the Transit App, so we basically opted for Uber when we were in a time crunch, or if it was too long a wait or walk to get back by other means. read more

When I moved to Sydney as a green lass in my early 20s, I hopped in a cab at Sydney's domestic airport set for a weekend of apartment hunting. I should have known that when, around Devonshire Street, the driver slapped a street directory in my lap and followed it quickly with a "This is my second day on the job" that it was never going to end well. Back then I didn't know my way around Sydney like I do now. The next 40 or so minutes involved a trip over Anzac Bridge, a back street tour of Annandale, multiple thoughts that I was going to end up in a glad bag on the side of the road and finally being kicked out of the cab in China Town about 500m from my destination on Sussex Street when the driver gave up and told me he was done and I had to get out of his cab. My feelings towards cabs has never been anything more than lukewarm and last night I was told of a private car service, Uber. It sounded way out of my budget and something only the "Rich, Famous & Beautiful" use. Now living in Brisbane and with a flight home awaiting me at Mascot (I let Jeeves have the day off and flew cattle class with the common folk. It's character building) I figured I'd give Uber a whirl. Sitting outside Gelato Messina on Victoria Street I tapped a few buttons in an app and my car, driven by Chris, was on its way. I had SMS confirmation and a call upon arrival. I was told the car was 18mins away when I booked and less than 18mins later Chris and his ML Merc were whisking me to the airport. I arrived to the airport in style, on time and feeling relaxed rather than on edge and venting. Now, before you ask, "Surely this is a bajillion dollars for such a rockstar setup?" Incorrect! Fact: My cab from the airport to Kings Cross when I arrived set me back 50 clams. My trip today using Uber before discounts? $61 ($39 after discounts) with no surcharge, a booking that actually turns up, a few moments to feel like a rockstar, a car devoid of fragrances from last night's kebab regurgitated and embedded in the upholstery. For an extra $11 - the math is easy! read more

I first heard of Uber through an elite Yelp event (thanks Yelp/ Ben B!). Unfortunately it was a hit and miss experience for my boyfriend and I. [CONs] #1 - My BF used the Uber service from Circular Quay to the Yelp event. When he got into the black car, the driver asked for the address. He gave him the address but the driver ended up dropping him off about 150 m away. This area was new to my BF so he got off anyway. And because the driver did not drop him off at the EXACT location, his credit card was charged (despite the promo code aka free ride through the yelp event). Not a big deal, since this was easily resolved by contacting Uber. Perhaps Uber needs a better system. 150 m walk is no biggie but when this is clearly the driver's fault for not getting to the exact location, it now cost someone's 15 minutes to resolve the payment issue. Also, the UBER driver drove like a NY cabbie (fast and furious in a city?) - zero comfort. #2 - We used the service to go home (5km away) from the Yelp event. The black car driver did not know the directions ?! I ended up using my google map. No big deal but still..... [PROs] #1 - LOVE LOVE LOVE the car ! Being picked up by an AUDI SUV? sweeet ! The car was very clean, with a bottle of water on both sides of the passenger seats. #2 - Driver was really nice. Not over chatty like Singapore cabbies but not emotionless like HK cabbies. #3 - Using the Uber app was easy, fast and painless. Love how I could track where the black car was and how fast it was approaching. Uber is definitely a great concept ! I would definitely use their service again. read more

There are many problems with the Sydney taxi industry as anyone who has been taken in a Sydney taxi will know. The drivers nearly always talk about the NRL ( rugby league) or some other lame sport. Why can't drivers just drive? Plus the drivers are nearly always too cheap to use AC. Although Silver Service and one or two others are better. You need to select/ hail a cab carefully and if it looks dodgy don't be afraid to tell them no. I miss the London or NYC cabs, large seating areas in a fairly private back area with zero chitchat from the driver. So enter Uber. A great idea which should offer the fare paying passenger a better service Sydney experiences from the heavily regulated, over priced and useless taxi service. But this is not the same uber of San Francisco or LA. Here in Sydney you're offered 3 basic choices. Uber X where if you're really lucky you may get a driver who won't bore you to death and who may actually know his way around the city without taking you on a joyride through toll tunnels or getting hopelessly lost. Or, as is usual you will get into a grubby car with no leg room and you will have to give exact directions to the driver to your destination. 9 out of 10 won't know. The other offerings are uber taxi and uber black. Uber taxi will spend most of the journey trying to sell you an alternative booking service because he gets more tips, and you still have to put up with the same awful cars and drivers. Or you can splash out for uber black. Here you'll get into a so called high end HC (hire car) when in fact they're usually holden Calais (or similar). More legroom providing the driver has the seats forward. And be prepared to pay 3 times the rate. Stay away from uber black as they have recently priced this mode out of the market. So you're left with uber x and uber taxi. Good luck with it. Better to use the bus. And I'd better mention (as a warning) a recent bad experience with uber x. My wife and two girlfriends were kicked out of an uber x because the driver did not want to follow their instructions to the destination. They wanted to avoid crossing the Anzac Bridge but the driver has his own ideas. After being placed on the footpath on a Friday night they had to hail a cab. This incident was reported to uber as it is serious. We heard nothing back from them. This particular driver should never have been allowed to transport people. We have both had horrendous experiences with registered Sydney Taxis also. From a driver who was obviously mentally disturbed (talking to an invisible person in a creepy way, we were thankful making it in one piece) to a driver who was possibly drunk. There is a lot of room for improvement. read more

Excellent premium taxi service which when you do create an account it also works in the other countries that they operate in (Europe and North America as of this writing, and hopefully in Asia soon). Each country has its own unique flavour, be it Paris has motorcycle taxis and Austin has its pedicab taxis. I have been told that there will be Uber water taxis for Sydney soon. Can't wait for this. read more

I feel sorry for Uber drivers as they do an excellent job but get penalized by customers bad or poor ratings which costs their job. Uber smart hard working executives, video cameras should be mandatory when hard working drivers jobs are purely based on customers ratings. With any negative ratings, Uber specialists should than zoom into pick up/drop off and re confirm whether the customers correctly rated the driver or not rather than penalising the driver for doing a good job not fair! read more

Best thing ever!!!!! We took it everywhere we went in Sydney! Cheapest option around.

I was scammed by Uber. I was charged $80 for a cleaning fee. There was no damage. The drivers name is muhammad Saiful and he drives a Mazda 2 read more

I have bad experience. It is a foreign company who has services in many countries with no head office locally. The customer service is unhelpful. You not able to talk anyone who can resolve your issues. I was recently overcharged, rang the number which was on the contact, where I was told, the customer service I am looking for has just email contacts. Can not be contacted by phone. WTF? How is it possible. A corporation running with no phone contact? I already knew, I was looking forward a lot of back and forth. I sent out e-mails after e-mails, receiving the same automated answers signed by many different people, who are working there??? Doing what?? But no solution. Every e-mail said the same, as it was automated, and when I sent my reply, I received another one, just saying exactly the same thing, signed by someone else, again. Very shifty. Makes me wonder how many people out there have the same experience. Unresolved, and being ripped off by a company who obviously makes money from not attending the enquiries which requires a refund. How they are able to manifest in a foreign country without providing proper customer service back up? How much money they must be owing to the customers who they don't know where to go for help from how to get their money back. Unethical, unprofessional with very little integrity. read more

I personally want to thank UBER Sydney driver Shant. Shant, you are the bomb. I was in Sydney with my wife on vacation and I lost my mobile phone - I just bought the phone before this trip and we all know we cannot live without our cell phones...... Anywho,I noticed I lost my phone at the Airport and I was freaking out... LoL and last min., I checked my e-mail on my tablet, I get an e-mail from UBER "I'm reaching out because your driver from a recent Uber trip believes that you may have left an item behind" and to call the number.... I found my phone!!! Uber driver, Shant was nice enough to post mail to my home in Hawaii. You don't see too many honest citizen now days....not in the US anyway. Shant, whenever your in Hawaii, give me a call and I will be your chauffeur bro. TK read more

Such a great service, such a great alternative to cabs. You get. Clean car with a professional and so far very friendly driver. The app is really well put together and gives you a rundown of where the closest cars are to you and the estimated fare before you book. The ETA's for cars have been spot on for me every time too! read more

I would give one stars but this is because my review is for the Uber Eats service in the city, not necessarily for the driving portion. Anyway, something very traumatic happened. I deal with persistent chronic pain and sometimes I get intense flareups. About a week and a half ago, I was ordering Uber eats every single night like always and this time I knew I was getting a delivery partner called Thanapat, who I have had before and who I noted in my mind had a surly expression on his face I never smile during the deliveries. That night, this person messaged me through the app asking me to come downstairs, citing lack of parking. I totally understand that but due to the pain, I politely let him know that I was still dealing with my neck injury and if you could please come upstairs, I would be willing to wait and give him a great review. It should noted that I also was looking around my house for a bit of spare change or a water bottle or a soda to give him for his effort, even though the initial description of the order was to please come to the door. Anyway, he finally brings the intercom and I think him profusely. I open the door with a big smile on my face and once again he is there with a scowl. I say thank you so much and I even show him the tube of Voltaren in my hand to show him what I'm using for my neck injury, even though I really shouldn't have had to as it's none of his business. But his expression really scared me, and for good reason because suddenly he started looking up and down my body as if he were some kind of predator. I was so confused as to what was happening and then what happened after that was even worse... Keep in mind this is all happening really fast and at this point I'm feeling hurt and confused. He starts saying to me, while scowling angrily, "What injury??? You're lying. You can walk!!!" And the whole time I'm going "no no no, it's a neck injury see..." And showing him my medication again, but he didn't take the time or consideration to believe me, and even if he didn't believe me he didn't have a single shred of compassion or humanity in him. He made such a big deal about needing to come upstairs and make the extra effort and how do you think I felt, being accused of lying about faking an injury, and injury where you can see and has nothing to do with walking??? It is honestly really hurtful and frustrating and I didn't appreciate that he escalated this. The worst part is he kept spitting the words "Bullshit" in my face. OK, first of all... I'm a woman. Being a female customer and being able to rely on a company who is meant to be professional means everything... And this person accusing me of lying and cursing in my face??? Second of all, this is rude as all fuck. Sorry for my own cursing here but this is completely so surreal and unbelievable and in the worst way... Is this anyway to treat a lady, whether or not he thought I was telling the truth or lying??? And finally......I very specifically indicated in the notes a "neck injury"... I have actually had foot and ankle problems before but I did not specifically indicate them in my message to him as a neck injury was the most recent form of pain and hence I even had my medication in my hand while greeting him at the door. Anyway, this was so horrible that after he shoved of the food in my face with a disgusted look on his face and continuing to look me up and down, up-and-down, up-and-down my body while I was smiling at him and being kind and trying to explain something that was absolutely none of his business... He just kept making a huge deal of everything and saying he didn't have to come upstairs when I was clearly "lying" and that I could "walk" and just cursing in my face and being angry and it was really scaring me. I honestly thought that he might do physical harm if he could. The worst part even after that... Well this part two of the worst part is that I contacted Uber eats for four hours, I couldn't even eat the food but I was sitting there in the same place with tears falling down my face and shaking so violently and obviously my appetite was gone... And I wrote to them and wrote to them and while they did thankfully give me a full refund upon my request, that wasn't enough and I asked for even a little bit more compensation, as well as an acknowledgment of empathy for what I have endured that night. Very long story short, I've had no empathy nor justice and it still breaks my heart. If it weren't for Thanapat, this would be a five star review due to the excellent service I received from the other delivery partners who have never treated me like this. But it is Thanapat and also Pau (coldhearted son of a bitch) who have hurt me deeply. There's much more I can say but I've already had to edit my review several times to the word limit. I hope that things can be better between us in the future Uber eats. I don't know how that will happen but I really hope it will. Thank you so much for listening. read more

See all

I've used the UBER app twice now, and both times I found it to be flawless. Easy, convenient and no fiddling around with payments. However, with one of the taxis booked, the driver didn't pick me up directly at my address, but signalled for me to meet him across the highway. This resulted in about five extra dollars being added to my fare, since my location wasn't in an area where you can simply turn around and go the opposite direction. It is unfortunate that UBER isn't able to take away ALL your taxi pains, but it certainly helps. read more

I found Uber app to be incredibly difficult to use. I never received a text message with the pin code so had to have messages, inconveniently, sent to my husband's phone. The app then kept asking for a code, which necessitated numerous SMS to my husbands phone. Then, finally, when I managed to request a car, it said that there wasn't one available! I was in a rush to the airport, so I quickly used the Silver Service app and a car was at my door within 5 minutes. I live in very central sydney, so I found it unbelievable I couldn't get a car on a Monday morning to the airport. I won't bother again - Silver Service is MUCH easier to use and a better service. read more

Using this app has made life a lot easier. Cannot fault the app at all. The idea behind it is simply brilliant as it holds cabbies and the services they offer much more accountable. Started using the app this week and actually can't believe how simple it is (and how much time is saves) compared to using SS or having to call automated machines. Also, the free ride offer this week and promo code for $10 extra credit hasn't hurt them I'm sure. Anyone who wants it - promo code RLU14 gets you extra $10 read more

So excited that Uber is now in Sydney! Makes things so much easier! The best part is checking out all the different cars. It also does not hurt that I used code: g9x3d for $20 off my first ride. You can get a free ride to most places downtown. read more

Excellent experience! Safe, reliable, easy to use! I did the same and now I'm sharing it- Use the promo code rashmir40 and save $10 on your first uber ride! Enjoy! read more

Used Uber several times and always very happy with everything. Never waited more than 5min, cars always clean and tidy, polite and helpful drivers, nad very low prices. Overall, highly recommended (and never again traditional taxi in Sydney - had enough bad and overpriced rides with these)! read more

My wife and I, both in our 60's, took an uber into the city at 8 pm Friday night and were charged $17. So far so good. Next morning I discovered that at 4.45 am I had been hit with an additional $80 cleaning fee for "an incident". There was no incident and I objected to the charge using the ap. 5 days later and no response from Uber. There is no phone number to call and no way to contact them other than on line where you get ignored. This is blatant fraud by the driver and Uber seem to be condoning it. read more

Sure a great system and I've used it solidly since they started in Sydney. BUT be warned - the taxi service is fair weather. If you want a taxi in a peak time or if it's raining or Friday lunchtime etc then they simply don't have any - or even more infuriating you get an acceptance from a taxi only to be cancelled because they find a better fare. So Uber is black cars - more expensive but reliable. That's what they are and don't confuse them with a cheaper service that care. Alex read more

I WAS an Über user until a recent experience where a Black Taxi ride from George St to Maroubra [ about 20 minutes ] cost $173.00!! Their explanation was it was a Surge period - Thursday night at 11.15pm and so justified the $117 surcharge. At most this trip would cost $40-50. So never again will I use them. I am also going to file a complaint with the Ombudsman. read more

I would stay away from Uber in Sydney. I checked the fare from the airport to CBD and it stated a fare between $43 to $53 ASD for an Uber Black. I like Uber and took Uber. The actual fare was AS$103. I complained and they said a there was a GPS problem and refunded AS$ 17. They would not match the price quoted. FYI, the cab fare was only AS$37. read more

I am sooo frustrated that uber charged $62 for 16 km much much more expensive than a taxi. It is a joke and clearly a rip off. Never use uber ever again!!! The driver was great even he was shocked when he saw the charge I cannot believe it.... "Uber is so cheap, half the cost of a taxi" is an undeniable myth - so much more expensive read more

Uber is super easy to use and heaps cheaper than a normal taxi. Luckily for me the Uber cars have all been luxury vehicles. And you don't get ripped off by some dodgey Sydney cabbie. Go UBER! read more

I have been using Uber for a while now here in Sydney. It started out great, good drivers, good cars and the service was excellent. It has taken a downward turn in all the categories I mentioned above. I have had to in the last 3 months request a refund from uber for drivers not turning up or cancelling my bookings because they can't be bothered finding my location, about 8 times. My last experience last night took the cake though, I ordered an uber to the Grand Hyatt and it was taking a while to turn up then I saw he was driving in my route and he said he had picked me up! I rang him and he told me sorry I picked somebody else up and just cancel it! I told him you have somebody in there on my account! The passenger then got on the phone(it must of been on speaker) and said' to bad mate sometimes you loose sucked in!' I was annoyed that driver let this happen, he then hung up on me!! Uber once again refunded me but it is getting a bit to inconvenient to continue getting refunds when their drivers do the wrong thing. read more