Terrible- stand in normal taxi rank wuesues but don't disclose the 33% up charge on meter when at arrival - say it's for the silver service no Difference than a standard taxi- they shouldn't be allowed to trade total rip off 0 stars read more

Horrible horrible service, it is nonexistent. we had a confirmed reservation from Sydney airport to the Marriott hotel. I even messaged with the company the night before to confirm everything. They stood us up after we had arrived from an 18 hour flight. No message, no email, no apology, nothing. They are a terrible company and they lie and are not reliable. Do not use them under any circumstances. zero star rating. They should not be in business. read more

Took a silver service cab from Brisbane airport to Paddington. About an 18 minute ride. It cost $70. That's $210 an hour. That's almost the rate for an orthopedic surgeon. Not bad for driving 20 minutes down the road. read more

Shame on you.. See Trip Advisor, Google and Sydney CVB. Charged $154 AU for what should have been a $45-$55. Billed by Cabbie Express. 31-01-24 at ~7:30pm Beware of Silver Taxi service in Sydney. Do not tell the driver you are a 1st time visitor. In our case, he drove in circles until the fare was three times the going rate. Look at the Google and Trip Advisor reviews. Beware. Much better to take an Uber. I will also alert the Sydney Visitors and Convention Bureau. What a horrible impression this makes for the tourism industry. read more

Order a taxi on Friday 30th December for a taxi to airport on Sunday morning at 8:30am. Taxi hadn't showed by 8:30, tracking app said it was looking for a taxi. Surely there should have been one also allocated, not just looking 15 minutes before pick up. Went on to Uber and had one pick us up in less than 10 minutes, and more than $20 cheaper. No means of contacting company, phone number is just for making bookings. Never again. read more

Book a cab online on Tuesday afternoon to take my wife to an important medical appointment the next day on line. I then called them to confirm the booking and it was confirmed. AND the cab did not turn up. I called them to see what is going on and they couldn't crae less. No care factor at all. I don't usually right bad reviews but this was discusting. Could have called an Uber but tried to support the cabs. Never again. So disappointed to day the least. read more

Our hotel Quest Bondi Junction called us a Maxicab to take us to our new apartment in Pitt Street on 18th May 2019. We had 6 suitcases and several bags with us. The driver helped us unload but held on to a bag with my wife's jewelry and clothing. He stashed it where we couldn't see it. We realised later that it was missing, we contacted the company who gave us the runaround, and didn't want to know anything about it. Basically at least one of their drivers is a thief and Silver Service taxis prefer to protect them at the expense of customers . Steer clear of this company. read more

There's always a few bad Cabbies around and we got taken this morning by driver driving the cab #2611. When he made the wrong turn as proceed, I told him that he is heading wrong direction, but, he said that he is taking highway. It is Sunday morning with no traffic at all. Yo make it short, he cheated us by $15. Please, check other Cab Co for review and ask approximate fare before ordering the service. I rate this company 2 stars, because, other drivers were very earnest. read more

I took a Silver Taxi #1228 from Alexandria on 16/11/18 at 7.07 PM and paid $25.10. The driver did not display ID card. When I asked him to show it, he was unable to produce. Instead of ID card he displayed a bussness card: SASS Corporate Taxi & Limousine Service, with the name Sabuj, mob.#0402 659 288. My receipt numbers are Merchand ID: 26044255; Client ID: A16806; Driver ID: none. This is third time this month when taxi drivers did not have their ID displayed. Regards read more

On April 15th 2017 my friends and I arrived from Auckland, NZ to Sydney airport (SYD) on flight Air New Zealand flight NZ 103. At about 12:15pm AUSTRALIA TIME my friends and I decided to wait out our 4 hour layover and catch a taxi to IKEA. We were passengers on our way back home to Honolulu, Hawaii. We walked out to the taxi stand line at the Sydney airport and the workers there directed us to the first taxi cab in line. We got in and as the car started to move the driver immediately asked us where we were off to. We told him IKEA since we have no IKEA in Hawaii. He immediately started to complain out loud and let his frustrations out on us, his passengers. He told us that he sat for two hours at the airport only to get a fare ride down the street from the airport. As visitors to Australia we had no idea the distance from the airport to IKEA. He then started to belittle our excitement in telling us that as tourist we are crazy to want to go to a furniture store. When we got to IKEA he literally dropped us off ON THE ROAD infront of IKEA. No safe sidewalk, no safe pathway to the store just road and cars. Extremely dangerous, I feared for our safety. Additionally, I noticed the fare on the meter only read $14.50 but he charged us $20 for the ride and was pretty adamant about not receiving anything less. Now as a Christian I would have forgiven and let this go because he seemed of old age and tired from waiting but I can't shake this feeling that we were discriminated against and unfairly treated. And I would hate to think that any other visitors/passengers to be treated this way. CAB # T2856. April 15th at about 12:15pm. I am inclined to post this same review on every travel website I can find unless I am contacted by the company that something will be done. My friends and I are still shooken up by that experience. April 15, 2017 at 12:15pm Sydney time. CAB # T2856. read more

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The ride was fine up until we got to the airport. I gave the taxi driver my card to pay and he added an extra charge with no explanation. I would have questioned it, but we were running late and I was trying to be polite. The driver was just wierd. The ride was silent the entire time and he wouldn't make eye contact. I just found adding an extra charge on an already expensive taxi ride (53 Australian dollars) with no explanation to be super sketchy. read more

I couldn't really afford it, but as it looked like it was going to rain and I had a few bags, I thought by choosing Silver Service, at least it should be a nice experience. Was I wrong. It was 7am and the driver smelled like he hadn't bathed for a few days, he reeked of cigarette smoke so bad it resulted in me feeling nauseous and having a headache for the next 4 hours. I asked him a simple question about why he was choosing to take a particular road (I'm a local) and he just grunted at me. For a 6km ride, rather than the $60 I paid, next time I'd rather ride Sydney Trains for $14 and get wet. read more

If this is style, then I'm a princess- or prince... (You can make that what you will) When I travel, I need a clean car, courteous driver and a somewhat pleasant ride. While arriving in a silver can used to be a thing of status, now it's like arriving by rent-a-wreck. Let me explain... Drivers: please... Wash your car Vacuum an clean seats Clear your boot Avoid smoking before and in breaks IN the car Male the car mechanically sound Fuel up on gas before your shift PICK UP PEOPLE even when the ride is only 5klms away Take a direct route Ask if I want tolls Ensure your meter is working. Follow these simple rules as anyone would want and we will all get along! Your Sincerely Pauly read more

Booking a taxi is as easy as calling 13CABS. But if you want to travel in style, book a silver cab by calling 133 100 instead. It is much cleaner and nicer than other taxi services and I personally find that the drivers are usually senior and tend to me more careful and safe while driving. I like using Silver service to the airport as they usually enquire if you would need extra boot space for luggage and then accordingly dispatch a car. They usually arrive 5 minutes ahead of requested time, but don't charge you till you get in the cab. All road tolls must be paid by us, but you can ask them avoid tolls if you don't want to pay for it. They accept cash, cab charge and most credit cards although a 10 percent fee is charged on cards. read more

Silver Service Taxi T807 - DREADFUL! We had a very unhappy experience with this driver on Mon 22 /4/19. He was rude, badly mannered, swerved unnervingly between lanes without indicating and at one point came perilously close to hitting a motorcyclist head on because our "driver" - and we use the term loosely- chose to swerve into the wrong lane!! He played loud music without asking if it was OK with us - admittedly the lesser of sins considering his unsafe driving and then had the audacity to argue with my husband when the latter gave him a specific direction -demanding twice to know "why you wanna go that way?" to our destination. He was the WORST taxi driver we've ever encountered and this hideous experience has ensured that we will from now on travel with UBER - he was just awful! read more

First time for me. I usually do not complain but this time I am over it. Silver service taxis. Wow, silver I guess there not calling them selves gold so yes they are a poor second to all other cabs I have dealt with. Service they do not know the meaning of service as they provided none. Taxi I will never use them again. Totally unreliable. read more

Silver service? Well I guess that silver is less than gold and platinum so it makes sense. I feel like silver service was deluxe in the 1990's but they haven't upgraded the cars since. Not a positive experience. Marginally better than a taxi, but that's no great feat. read more

Unreliable. They will let you book hours or days ahead and not bother to send a taxi. No courtesy call to let you know either. This has happened at least 50% of recent bookings, all during reasonable hours 10am to 7pm. read more

I caught a taxi from 201 Sussex street. The taxi driver said that his PayPass wasn't working and he couldn't print a receipt. My details were skimmed and a card card created - they took $1.6k. When I complained to Silver Service on their Facebook page they blocked me from their page. Do yourself a favour and use Uber! read more

Booked cab for morning flight no cab. Missed flight. Avoid this company. When you complain they say no cab is ever guaranteed. I don't tip cabs any more. The tips go towards the cost of my replacement flight for the rest of my life. Avoid this company. read more

If it is raining and you are cold or having important meeting don't use Silver Service. I rang them and asked them to send me taxi ASAP. After 15mins in the rain and cold. I had decided to called them back and they said they didn't have my booking and abruptly hung up. I rang them back and found operator who couldn't understand the sense of urgency, rude and no service mind. He was annoyed that I was asking them why I got hang up on and where was my taxi. Utterly useless.They don't deserve any stars at all. read more

Taxi drove off with my phone, I called the number and they transferred the call to an automated message bank service saying to call tomorrow without addressing the call read more

Booked a taxi the night before to go to the railway to catch an interstate train. Rang 2 minutes after the time to be told I cant help you, even though he had the booking number. offered to "try another company but we could not trust him. luckily we got to the station with 2 minutes to spare . I would call the service s..T Service Howard L read more

Atrocious service. Booked a taxi with a baby seat to take my baby to the doctor. Taxi never came. Called 5 times and kept getting told nobody had picked up the job yet. Ended up having to get the bus and arriving at our appointment almost an hour late. Never ever using silver service again! Taxi companies complaining about the likes of Uber...they're taking your customers because you can't service the community whereas they arrive on time, every time! read more

I wouldn't even have rated them a star if I could. Hopeless service and rude drivers.

The hotel I stayed in, Quest called this taxi service to take us to the airport. The cab driver pretended once we got in and started driving that the meter did not work and quoted us a fare that we had no choice but to pay. I have filed a complaint with the company, they apologised but so far have done nothing to tell me what the cost should have been and what they intend to do regarding my stress at having to deal with this before taking an international flight. I am shocked that they would treat tourist in this manner and especially when a well renowned hotel is called for their service. read more

this taxi service is a piece of shxt , i waited 1 hr and it never came, do not even waste your time and money on it, broken dreams and promises await, oh yeah i called 4 times and they continuously said that it was coming. this doesnt even deserve a star ,horrible service! read more

We ordered cab number #2976 (can't remember the exact number) with the driver id being 21725. The driver turned up 15 minutes late, and as soon as we were in the car we realised the journey would not be safe. First, he ran through a red light where people were crossing and then turned up a No Left turn road, went through a red light and took us onto three different toll roads. While we were on the highway he was answering his phone while pressing buttons on this machine and connecting different wires with each other (NOT AT ALL PAYING ATTENTION TO DRIVING). He seemed to be working as the middle man between other taxi's for silver service - redirecting customers and talking with other taxi's on the phone. Both of us in the car were feeling really scared because he wasn't paying close attention to the road. After around 35 minutes in the car, on what felt like the scenic tour of Sydney, we finally arrived at the hospital and the bill was $123. It was just unacceptable and he should lose his taxi licence. read more

This Taxi driver SHOULD NOT BE ALLOWED to interact with the Public!! SILVER SERVICE - Taxi registration number 2641, number plate T2641, driver ID GQ 8473. We are 5 young girls from the Gold Coast who flew to Sydney for the weekend for hair expo. We gave the taxi driver the address of our air BnB house which was number 49. After pulling up to a house number 49B that did not look like the picture, I quickly called the housekeeper to check if it was the right address.. the lady said no it's 49. The driver heard our conversations and concerns that it was not the right house but disregarded our concern and proceeded to jump out of the car to start taking our bags out and we said "excuse me can you please wait this is not the right address" he abruptly replied "well this is the address you gave me! This is the right address!!" I might add it was pouring rain, we all had 20kg suitcases, it was a pitch black street and we are not familiar with Sydney. We put the address in our own GPS and it confirmed number 49 was 200 meters away! He said "stop wasting my time you gave me this address" We begged him to please drop us to the correct address only 200meters away so we didn't have to walk in the dark and in torrential rain and Much to his inconvenience he stormed back into the car and dropped us to the correct location. We were horrified he thought it would be ok to drop us at a random address and rushed and almost forced us out of his maxi taxi before we could confirm with the housekeeper if we were in the correct place!! After he saw us taking photos of his taxi number and ID photo he threw his card at us and said "Good, make a complaint!" I can't understand why he was in such a hurry to get us out of the taxi, I've never come across such rudeness and it is absolutely disgusting you let drivers like this represent your company. It's been a long time since I've even used taxis, New Years to be exact! When the taxi driver fell asleep at the wheel and smashed into the side bars of a round about, I swore I would only travel in Uber's after that day and this has just confirmed that!! I WILL NEVER USE TAXIS AGAIN! LOOKING FORWARD TO THE DAY YOU ALL GO BROKE! read more

Yep sorry guys but there are certain taxi drivers (not of Australian origin) that are giving this brand a bad name. When we arrived at Sydney airport we were, like others have advised, directed to the first cab in the line. The boot of the car was opened and the taxi driver just sat inside and waited for us to put our own bags in the boot of the car. I tapped on the window to ask for assistance and his gesture was simply a thumb wave pointing in the direction of the boot. I asked him when did taxi drivers stop helping customers with their bags and he just shrugged. On the way into the city I was talking to my husband and he started shouting at me telling me that he was driving the cab, and he couldn't change lanes, carrying on like a maniac. The conversation I had was with my husband not him and I don't even know what he was talking about. We asked him to pull over at the next side road and got out. He ranted that he had been waiting 2 hours at the taxi rank for this fare to which I advised then he should learn some customer service skills. Will never use this company again - rego number T9571. I've used many taxis over the years and have never been treated in this manner. Obviously had not had many fares that day - no wonder with an attitude like that. read more