I m always being charged more than what I am shown on the phone and then today my driver canceled then charged me $5.00 which resulted in me getting a overdraft fee of $36.00 from my bank read more

We tried to get an Uber ride to go to a show in downtown Minneapolis from the suburbs. The software didn't work, it kept saying there was an error. So we called Lyft - which worked well. Then my husband got a charge for Uber. He contacted them and told them it didn't work, we never got through. They said their driver picked someone up at our house, which is such a lie. We were at our house when they supposedly picked someone up. No quality control. No customer service. No recourse. They don't care if you're happy or not, or got ripped off or not. I see drivers have a quota and they will do anything to make it or they get a "nasty gram from Uber." So they're motivating drivers to lie and rip off people like us. Horrible company. We are stuck with a charge for something we never received. read more

Just downloaded the Uber app last night. This company comes within minutes and the charge is not much more than a cab ride. The cars are very nice and the company just charges your credit card after the ride. No more fighting with cab drivers on whether or not they can take credit cards (even when you are sitting next to the cc scanner). Love this company! read more

I just took an Uber from the airport to uptown. Mind you, 11.9 mile/19 minute ride for $58. I will never take an Uber again. Ever. Not only did they not offer an UberX for my ride, but the black car that was provided was dirty and unworthy of $58. I urge people not to take Uber. At least not in Minneapolis. Take a taxi, stick to the original way! Uber is a scam. read more

As a DRIVER for Uber, I give them 0 stars. They create hooplah around how amazing they are, how you can make $30/hour, choose your own hours etc. Once you start driving you find that some days you're lucky if you make $30 in 4 hours. Fare is $1/mile (cab $2.50) .15/minute. Out of that, they take about 30% as well as charging their own nonsense Fees ($1.50) to the passenger, which driver sees none of. Minimum fare is $4. So to rider, about $5.50. The majority of rides range between 8 blocks and 3 miles, so driver receives $2.88 for that ride which can take 4 minutes or 22 minutes. Longer if passenger insists on making stop to pick up friend, buy cigs, you're on your way to Beyoncé show, etc. $2.88! Meanwhile Uber gets $2.62 for those rides, nearly 50%. One day 6 rides in a row, all $2.88. Early in my driving phase, didn't know better than to be in DT on Sunday afternoon. Uber further screws drivers over by actively DIScouraging tips. These 6 rides took roughly 3 hours. Frequently riders take 5+++ minutes to actually get in your car. $5.76/hour. Making matters worse, driver required to depreciate vehicle (roughly .25/mile) pay gas, car washes/cleaning, pay higher phone bill (extra data), extra insurance, file taxes as independent contractor (NO benefits), act friendly to people who treat you like scum, and TELL rider tips not necessary (maybe 5% riders offer one, normally those who are poor- Edina res? Never). Regardless of rider behavior, must give 5 stars-if you don't, they'll give you 1 star, dropping your rating significantly. Lesson learned quickly. If you do receive request for long ride, often a long trek to outer suburb (example- my trip in Blaine lask wk). Round trip 28 miles. depreciation: $7. Gas (car needs 91grade: $3. Other costs involved, elsewhere described, not included). It cost me $10+ to receive $3 for ride. Riders WASTED, arguing, filling my car with booze breath, no tip. Dropped 3 riders at 2 locations, still under 3 miles. $5.50 sum for 3 people, $1.83 apiece. I lose $7. It's 38 min. round trip. Passenger ride takes 15+ minutes, 2 locations + heavy rd construction. 53 min total, My wage at $-6.18/hour. When SURGE is on, once you get there (they occur either in heavy, slow traffic or in the sticks 20 miles out) the surge disappears. Riders wait short time for SURGE to disappear which happens quickly since many drivers go to that area, so drive requests vs drivers available equal out, eliminating SURGE. Leaves driver in DTown slow traffic w riders going a mile, (convention center to bar e.g.) easily taking 20+ minutes/ride. Considering driver cost to drive vs. money made, driver commonly LOSES money. Which can be unknown until 2 years later must purchase new vehicle, while otherwise vehicle norm lasts 10+ years. Thus, Driving basically a credit card with very high interest. Cash now, pay back now plus way more later, if even possible. This ad for $30/hour!! is downright BS. Criminal. And the nail in the coffin- I've written them countless times challenging behavior, literally telling them to F off, calling them criminals, reminding them of how unethical they are, misers taking advantage, deceiving, and telling them it's obvious their owners are lying on some island beach sipping trendy cocktails bent-over laughing all the way to the bank they'll buy next year. Company makes SO MUCH MONEY (Billions/month) they must intend for descendent to occupy White House eventually or become owner/president of Enron. Kicker: they always respond to cursed emails with chipper, pleasant words. "We value you so much! We understand frustration!" Tell any other company to F off? That say the same to you and slam the door. Uber? "We are so pleased with your willingness to overflow our deep pockets with Benjamins we don't care if you hate us! You can't sue us! We value the crap out of you!!" The Driver app is literally the ONLY thing uber provides. Brilliant bizz model for owners. Make driver believe they're making money while actually they're lucky if they make money at all. $2/hour if really lucky. -ex-driver (lots of exp., time spent trying to figure out if there really is any way to make an income). read more

I love Uber. Using the app is super slick -- you set up your account, including credit or debit card. Then, when you need a ride, you just open it up, select the type of car you'd like (Uber X, town car, or SUV) and order your ride! The app will tell you how far away the car is, show you a picture of the driver, and keep you posted on arrival time. The Uber drivers are awesome -- they open the door for you, the cars are spotless, they're friendly, and they know the city. Once you arrive at your destination, you just hop out and go! The app will tell you how much the ride was and email you a receipt. No worries about cash or tipping! There is also an option to "split the fare" which I have not used yet -- unsure if you can maybe split the fare with other Uber users in the car with you? Another feature I like is you can see an estimate on what your fare will be -- the app uses your current location, you plug in where you want to go, and it tells you how much it will be. In my experience, Uber is only a few dollars more than a cab and well worth it! read more

Uber is extremely unreliable. I've had decent experiences up until now, but I ordered an Uber to go to the airport from Bloomington at 6 am - it was picked up immediately and the driver was literally right outside my apartment. He ended up canceling it for some reason and we ended up barely making our flight because of the delay getting a cab. Beware of Timothy in the Hyundai Sonata! read more

I have always had great experiences with Uber - until a few days ago. My driver, Faisal (black Lincoln Town Car) picked me up from the Minneapolis-St. Paul Airport and drove me exactly 15.7 miles to my home. He stated he was having "GPS issues" and entered my address in his own personal GPS device (while keeping the Uber GPS tracker going). My ride took 21 minutes, and my original charge was $28.51. About an hour later, I received an email stating due to "GPS issues, my trip was not timed properly and in order to compensate my driver properly, an extra $82.68 was being charged to my account." The receipt stated my ride time was 61 minutes, and my total charge was $111.19. My driver Faisal dropped me off at my house and kept the Uber GPS going for another 40 minutes, and then submitted the ride, therefore stealing from my account. This is THEFT, and extremely unprofessional and unethical. read more

I've been a passenger on Uber rides many times between my friends and myself and have yet to have a less than great experience. Use the app to order a ride, which instantly shows you a map of your drivers location. Put your phone down as you finish getting ready and the app sends you a text when the driver arrives. The wait time in my experience is usually between 10-15 minutes (even when we used it in downtown Chicago on a Friday night!) as drivers are scattered all over the city (which you can visually see from the app's map). Drivers are always super friendly, and because of the app, you already know each other by name! For a few extra dollars, you don't have to worry about calling ahead, having cash on you, skeezy drivers, smelly cabs, or trying to do the math on an appropriate tip when you might be a little tipsy yourself. Not to mention, you feel pretty cool arriving or departing your destination in a town car! Awesome service. read more

I always have great service with Uber. Their real time feed of driver location is very accurate, and a great way to determine when to go outside to meet the driver (something very necessary during MN winters). Unlike many taxi drivers who claim their credit card capabilities are down for the night, Uber runs on credit card payments meant for the modern world. Don't waste your time with a Taxi, Uber is the way to go. read more

You should avoid using Uber to pick you up at MSP. The drivers are highly confused, don't know the rules and try to scam the system. In the end they will cancel the ride and leave you stranded. read more

Uber is great! On my last trip with them the driver was super nice, she even helped me with my luggage. The pice was 10$ less than taking a cab, and you don't have to tip...I did anyways because she helped with my bags. She even had a bag of little cuties (mini oranges). I've never been offered breakfast in a cab before...best ride ever! read more

I used uber to get to airport. The driver barely spoke English. Hence the reason I no longer use yellow cab!!! He charged me 13$. Wow great. Dropped me off in the parking lot after trying to get him to pull up front but language barrier !!! Then used uber to get home. With my second uber driver who could barely speak English and who's car also stunk as the first ones did. But now I got charged 50.73$. And it has been almost impossible to contact uber to fix the situation. Don't use uber !! Find an English speaking person that's not here to rip you off to give YU a ride !!! Make Freinds !! As I will now read more

I was initially quite excited about using this car service for a ride to the airport. The driver was on time and I was notified of the vehicles whereabouts prior to it showing up at my front door. I created my online account with Uber and went to put in my redemption code. That's when it stated that my code was invalid? I had never used the service so I was puzzled with this finding. I sent an email immediately to Uber (Janel) for mpls/St.Paul community, and got no response. I sent an additional one once I got back stating my issue again. That was 2 weeks ago! All I was looking for was a refund amount of $40 to be placed back on my credit card, and the voucher to be marked as used. I feel that is poor business practice not to try and address a customers concerns. Especially when I don't feel as if I am asking too much. Please be aware that there is no customer service associate to speak to in case of an issue such as this. Nor is there anyway of knowing when you matter can and will be addressed. Use this service at your own discretion. Thanks, Extremely dissatisfied customer. read more

The Uber experience. It's cheap and many riders like that $3 trip for a family, lots of luggage, maybe a dog, probably a long wait. No tip necessary. People that enjoy that would probably not be a good Samaritan. The drivers get this kind of ride all the time but a days work for $40 is not enough to live on. Those riders would say oh well. read more