I'm sad and disappointed to have to write this review. I've used All City Cab for over 5 years, and have given them at least a thousand dollars (in cash) of business. I've previously been happy with them 90% of the time. They were almost aways 5 minute EARLY rather than just on time, and I was so appreciative of this for my business trips.
However, I've had a few recent bad experiences that have made me change to another taxi company. First, one of their drivers (now retired) would always pull up with the taxi REEKING of smoke - as a non-smoker, this drove me nuts and I would ride with the windows open all the way to the airport (even in the winter). Second, when All City Cab was busy, they would call another company to show up (typically Diamond, which seemed to be timely) - that said, once they called LATE and I ended up being 12 minutes later to the airport.
Yesterday, I had a terrible experience with them. I called at 6 pm to request a taxi the following morning (for 5:15 AM); they have always been available for this in the past. The dispatcher mumbled "Wow, that's really early. Sorry, we don't have anyone available between 4-6am. Call City Wide and tell them Tom sent you." Well, lo and behold, I trusted them and went with City Wide (review my scathing, 1 star review of this company), who NEVER showed up. Irate at both companies. Be reliable when you deliver customer service, or don't expect business. Or cash ever again. read more