We used Uber exclusively during our last trip to Miami, if I recall correctly. No issues. Our trips mainly consisted of getting between the airport and the Biscayne Bay Marriott, as well as between the Marriott and various points in Little Haiti, Little River, and downtown. We used Uber primarily for a few reasons: 1. My wife gets $15/month + $20 extra in December in Uber credits as the primary on an American Express Platinum Card. 2. She's an Uber One member (full $120 membership cost credited by Amex). 3. We both earn Delta SkyMiles by riding with Uber. I ended up calling multiple Ubers despite not having the first two benefits listed above. Prices were reasonable with trips ranging from $16.93 to $30.95 after tip. I noticed coming from the airport, I was charged $0.66 for the "Dolphin Expressway SR836 - 17th Ave. Eastbound" (standard SunPass rate) and a $2.00 "MIA Airport Surcharge." read more

Uber is definitely the giant in the ride share space with Lyft as a close second but there other companies with similar app platforms such as Freebee operated strictly by city government, which is completely free with optional cash tipping. We have been using Uber for years to travel to the Miami airport, Doral and Fort Lauderdale. It is definitely helpful to use during Halloween and New Years Eve. It has gotten more pricey this last couple of years even with the cost of gasoline dropping, so not really sure why. The attitude of each driver varies and also the cleanliness of their cars. Some driver's are chatty and some have zero communication with passengers and some instances an extreme language barrier. Communication during each trip enhances the experience, but as long as their GPS is working and I get to my destination on time without getting involved in a crash is fine with me. We also have used Uber in Europe although in some areas it was limited or non existent and therefore were forced to use a taxi. read more

We booked an Uber from the airport to our house. Wow, the cost has gone up $30 since we last used it. Well it's still better than driving the car and using the airport parking lot. I noticed that Uber does offer women drivers now with all the alleged mishaps from male drivers. It is always a short wait for a driver at the airport. He was there in 5 minutes. I do like that a license plate, car model and name of individual is given. He was nice, a good driver and got us home without any issues. I suppose if I were alone, I would use the women drivers feature to be on the safe side. read more

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Excellent experience with our Uber today. He arrived at our home in a newer Lexus and it was clean clean clean. Good conversation with the driver and as he drove to Fort Lauderdale quickly without causing a crash and let us off in a safe area. The Uber app works great and never any issues. read more

Downgrading, again, to a 1. Prices keep on going up/doubling (in many cases 2x more expensive than Lyft) while wait times grow--9 to 15 minutes to get picked up near Shops at Merrick Park--not Norman, Oklahoma?...wtf?... I live in Coral Gables now and will take my chances with the Trolley and Metrorail. On top of that, less than 1/2 the Uber drivers speak English; Uber uses outdated mapping technology that uses the least direct routes (good thing they don't schedule airlines or you'd be flying from Miami to NYC via Brazil); in conclusion, Uber is a giant ripoff. Uber Eats sucks as well....80% of my orders arrive later than the initial quoted delivery time with them claiming their inability to find drivers to pick up my food is "an event beyond their control"...smh. Their customer service is abysmal. read more

Uber took me to the mall, no problem. 3 hours later when I ordered an Uber to go home, they required a double verification process that I could not complete because I dont have my credit card app on my phone. There is no phone number to call Uber. I was stranded at the mall with no way home. Be aware that at any time, for no apparent reason, Uber can decide to "check your identity". If you are at home, it's not a problem. But if you are already out and don't have the right credentials with you, ie billed credit card, bank statement, etc, you cannot get a ride home. read more

Here is the email I've been TRYING to send to Uber, but they don't really provide an email so I only hope they'll get it. Real, sincere, feedback. ********** Hello. I want to provide feedback to your customer service staff, but your organization has purposefully made this difficult. As a professional courtesy, please forward this to the appropriate person. On March 22, my wife and I took our first Uber. Our first Uber ever. You failed. Miserably. We were at the Miami Int'l Airport outside the rental car area, and we needed a ride to the Miami Cruise Terminal. There were many other people there waiting for their Uber rides, and another couple explained to us "newbies" this was where they always meet their Uber drivers. They instructed us to stand by a kiosk, all of which were numbered, and share the kiosk number with the driver. That's what we did. All the other Uber drivers clearly knew about this pickup place; we watched as many came and picked up their passengers. Our first driver, Pablo, was 12 minutes away according to your app. We waited. He apparently didn't know where he was going, though, because we could see him on your app driving in circles around the parking garage. He messaged me, asking where we were and I told him. Precisely. Lots of other Uber drivers came and picked people up, but Pablo was clearly confused and lost. Then, after a time, he "went away." Poof. He just disappeared from your app. He ditched us. What a great first experience, right? But wait. It gets better. Your app then assigned someone else to come pick us up. So we waited. Eventually, Gustavo arrived. A very nice guy who didn't speak a word of English. We told him precisely where we were going, the Port of Miami, NCL terminal B. Traffic was awful, as we knew it would be, so we were patient. But then Gustavo made a mistake; he didn't follow the GPS directions and went the wrong way. We watched helplessly as we passed our cruise ship docked on the other side of the port. Gustavo didn't speak English, but it was clear he felt bad, and we felt for him. We all make mistakes, right? He then followed the GPS to get us back where we were supposed to be and we joined our group. We gave him a big tip because he cared, and even though he made a mistake, he felt bad about it and worked hard to make it right. At least he didn't abandon us like Pablo did. Then, I got a receipt for the ride: $49. The estimate I got was $28 (which included a $10 credit since we were first timers). We gave Gustavo a $9 tip because we thought he really did care and really did feel bad for his mistake. I couldn't have conceived at the time that you would charge us for his mistake, which you did. I followed your customer support prompts and your staff refunded us $10 and change from the original receipt. But this isn't about money, is it? This is about a really horrible first experience. You need to hear that. Uber is ubiquitous today. But based on this experience, I'd never use Uber again. You need to hear that, too. Thanks for listening, Dave read more

Uber's quality of response, cleanliness, driver competency, and consistency have gotten a lot worse as they became ubiquitous. Drivers routinely cancel in route. Prompting an even longer wait. I travel on business, experiencing many cannot speak English. Some cars are filthy. Drivers sometimes smoke. I've had a few reek of pot. Some are eating hot smelly food, playing loud music. Bay Area is excellent. Outside not so much. I now will look for alternatives. read more

I have been a user for some time, I travel frequently and use back and forth to airports. Service seems to have gone downhill with rude drivers, long wait times and really high prices compared to other options. But the latest has me considering just getting rid of them. I was enrolled in Uber One without my knowledge, the cost is $98/month. I did not sign up and do not use delivery service or anything else other than the airport rides. I missed the charge the first time on my credit card as I was traveling a bit due to a sick family member in another state, so had lots of charges. I did notice it the 2nd time and tried in vain to contact them and figure out what happened. There is no one to contact and no one to either speak with or chart with. All you get is AI, so I was able to cancel it but am out almost $200. Be careful and check your charges to make sure you are not enrolled. I will keep trying to find someone/anyone at Uber to tell me what happened and reimburse my money. No longer a user. read more

the company overprice the trip, waiting time and others fees . I hope other companies can give costumers other choices ! Monopoly 100 % Horrible read more

People always check your bank account. I placed an uber Eats order, the food was never delivered, and off course I did call my bank for my money to be refunded because there's any way to report this situation to Uber right away, everything is text with them. And guess what, now us a pending charge on my account that they want me to pay in order to request service from Uber. Another transaction pending is a service request from San Francisco in February, I don't live in that state for me to request service. But that is also on my account pending to be pay. I have sent numerous of text through their website off course they not willing to take accountability for this situation. I will not pay for services I did not receive or never less for and Uber drive that was out of my state. Be careful with this people. read more

Horrible costumer service. I deleted my account. I paid $100 for groceries that were not delivered to my door! The delivery person left my groceries somewhere in the parking garage. My building security and I searched everywhere and groceries were never found. Uber's response "the groceries where left within the location". They did not refund me for the $100 groceries I never received. You are better off using doordash! read more

I used Uber carrier yesterday paid $19 for my package to be sent from my brother's house to my house because I left my medication at my brother's house the Uber driver opens the package and takes two of my medications and still employed there I do not trust Uber as a company as anything they are horrible and ridiculous read more

Uber - Taxis Near Me

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Algo is misfiring this is criminal. UBER charging nearly 2.5x as much on my one way trip from JFK to Westchester V Westchester to JFK return, $276 v $118... read more

Uber use to be fair & honest but now is a different story. Yesterday, I took an Uber ride from the airport to my hotel I was quoted $46.00 when I checked the final fare charged it was $50.97. I had just ordered the Uber so it wasn't because I had the original price in too long! Now, they refuse to adjust the fare when I complained to them. To me they do not value their customers anymore!! read more

I will never use Uber again! We requested an Uber to go from our port to the airport and twice were told that someone would be there to get us in a certain number of minutes, only to be told that it was cancelled. We waited for an hour and twenty minutes and still no one picked us up. Now I have two charges on my bank account and there doesn't seem to be any way to contact someone to get my money refunded! I am completely frustrated and angry! I gave one star, but honestly they don't deserve that! read more

i must share an awful experience today with a Bianca in white Honda pilot We have used uber in the past from Fort Lauderdale Airport to the Marriott. All positive experiences. today we booked what had hoped to be an uneventful trip was not. We confirmed Delta Airlines Terminal 2. It showed in the app! She went pass terminal 2 and went to T 3 AA which is a separate building and Bianca insisted it was T2 when clearly it was T3 I said please circle around my husband can't walk back to the terminal, because he walks with cane and we reserved a wheelchair at delta She put our bags on the curb and told us to get out! How can a person treat a handicapped man that way. he sat on a bench and gratefully after explaining the situation, Delta wheelchair attendant went back to pick him up. My husband has a disability from working his whole life. He should not have been discarded and left on the curb. Shame on you Uber for hiring the driver read more

I went online and set up an Uber XL pickup for Saturday, Jan 4 to take 3 of us from our hotel to the Norwegian Cruise Port in Miami. I requested an XL since we had 3 large bags and I have a mobility scooter. The pickup was set for 10:00 am. At 10 minutes before the scheduled pickup time, I got a text to remind me that the driver would only wait 5 minutes. At about 5 minutes till, I received another reminder. We were waiting out in front of the hotel so there was no way we would miss him. When he hadn't shown up at 15 minutes past the pickup time, I texted them and got a text back saying the driver had cancelled and I would need to request a new ride. We ended up taking the shuttle from the hotel. read more

Impossible to get help from Uber. So I give the company a 1 star rating. I booked a rental car through Uber and got Zezgo. The company does not accept debit cards. I guess it's somewhere in their terms and conditions. I emailed Uber but there is no help from them. read more

Uber - Zezgo a company Uber uses for car rentals. - Taxis Near Me

They keep thieves as employees!!! Me and my 2 friends took a ride in Miami and we had a brand new luggage with some shopping that we did inside the luggage. The driver didn't let us keep the luggage in the seats behind, he insisted we put it in the trunk. When we got off the car, we forgot the luggage in the car. We contacted him immediately and he said he is far away and he can't come back for us. Not only did he drop us in the wrong place, but it's been 2 weeks now that we can't reach him and also Uber support is claiming they can't reach the driver. I can't believe they are still keeping an employee that stole from us 300$ worth of stuff. read more

I order an uber service tonight for my sister, app said 1 minute for about 5 minutes then changed to 2 minutes, after waiting for roughly 10 minutes, call the driver Douglas for Tesla Model 3 DSC8380 to find out his ETA, heard conversation in back that was very indecisive so I hung up. I called again and got Douglas to find out ETA who for no readon called me a bitch and a whore and that I need a man to go to my house and beat my ass. I hung up and immediately called Uber to report him and canceled the ride. Be careful you don't get this creep Douglas Tesla Model 3 license DSC8380 read more

In Miami with a friend we ordered an Uber. I have nothing against other languages, but I'm not a Spanish speaker. First driver to arrive didn't speak english, and was clueless about the destination, so got out of the car and canceled. Called another uber. Driver refused to let us know if he understood English. Asked why I needed to know, so canceled that ride. I paid a $6 fee to cancel. second driver was very rude! His name is Enmanual. No way to call uber. my husband had to drive 45 minutes at midnight to get us and take us home to Ft. Lauderdale. Each uber driver now trying to charge us for the rides which we did not get. Good luck with that! Definitely not using Uber in the future. If you offer a service, you need to be able to communicate. Beware. not even one star but there was no option to do that. read more

I am usually happy with Uber. Here is an experience that is completely unacceptable. On September 11 I requested an Uber ride. The driver never arrived. During the 40 minutes I waited he never responded to repeated messages and attempted phone calls. I was charged about $23 for the ride of approximatly $8 and $15 for "waiting time". Apparently the driver drove to the requested destination with an empty car, since I was not in it, and charged me. I notified Uber and all I get are the exact same message from "Raman" stating I took the ride and there is nothing they can do. I am sure they haven't checked the log of my unanswered texts Or calls to verify the facts. There is no useful chat and no person to talk with. Terrible cus service. Has anyone else been treated like this?? read more

I was out of town, in Long Island, NY for a wedding and requested an Uber to take me to the venue at The Mansion at Oyster Bay, One South Woods Rd, Woodbury, NY from the Hilton Hotel in Melville, NY on Oct 18, 2024. Instead of dropping me off at the Mansion at Oyster Bay, the driver dropped me off at a private residence. I told him this is not the place, I even showed him the wedding invitation where it shows the address to the Mansion, but he drove away and he said "Uber done' I had to re-schedule an Uber ride back to the hotel with the same driver. Please credit my card for both rides from and to the hotel in the amounts of $ 21.62 and $27.96. I was very upset and scared because he left me at a private home I knew nothing about and he did not care that he abandoned me. Jared from Uber's response: Hi Karen We're sorry to hear that you entered the wrong destination on this trip. Trip prices are calculated based on the locations you enter in the App. If there is a change in destination, your trip will be charged based on time and distance rates to ensure your driver is properly compensation for the trip. Because your driver still needs to be paid for route driven, we're unable to make an adjustment to this trip We appreciate your understanding. My Response to this bull----: We did not put in the wrong address. Your driver read it wrong. Let me notify the news station about how Uber has no care for their clients safety. I will be scanning these messages to them. Uber's response: We're sorry to hear that you weren't dropped off at the right destination karen. We've adjusted your price to USD 17.30 and refunded USD 4.32 to your account. Thank you for letting us know about this and we hope that your next trip goes more smoothly. How insulting is that. If the driver drove to the right destination, I would not have had to PAY him to take me back to the hotel. read more

UBER and Lyft are, hopefully, dying. The least trustworthy of any ride service, they have only one mantra: "Always Lie!". Rather than do an actual management of their drivers and their respective vehicles, U/L will wait until they receive a complaint. Upon receipt, the rider gets a free ride and the driver gets de-activated. Three complaints, no investigation and the driver is permanently deactivated. Result? Bad drivers with little customer service or experience and riders always looking for a free ride. A flawed and bogus business model that survives only by deceit. Solution? Do your homework and locate reputable, independent drivers at a lower price with excellent customer service. read more

I've been using Uber quite a while and in different countries. Unfortunately, here in Fort Lauderdale Florida they have decided to try and charge me twice for the same trip. This is not the first time I've had trouble with them. I had trouble with them in Orlando, Florida also. I don't recommend them. I think you should start using Lyft or some other car service. I think Uber has gotten Away with too much and that's why they think it's OK to double charge people so no I do not recommend them at all. It's very bad service out here. The sad thing is I don't have the same problem in other states or even other countries. Just Florida. read more

I was in Miami a few weeks ago and I rode with a guy Daniel early in the morning to catch a flight back to California and I left my iPhone in the car. It was very early so no one was available to take calls at 4am in the morning. I finally made contact with Uber to see if it was turned in and the operator was one very unprofessional in her responses and actually cut me off and transfer the call to the survey portion like our conversation was complete. I can still track my phone with my new one. It is in somebody's pocket. I will try to contact them again with that location and follow up here. Honest people should be hired not just in the car because you do background checks, I wonder who look at those. Customer Service need some help too. If you don't want your job, give it to someone who will be grateful to have it. To be continued.... read more

I love Uber... rarely do we get a "bad driver". Today we are headed to the cruise port and the streets are blocked off due to The Miami Marathon. Our driver is engaging and making a 10 minute turned into 45 minute drive pleasant. I prefer Uber over taxis for this reason. I'm in a nice clean Tesla with a nice driver in a pleasant mode. If you ask me Uber over taxi anytime you can. read more

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I had done reservation for a pick up, at my place at 11.30 am, on June 3 ,to go to the airport. Yes it was raining , the driver NEVER show up, never hurt from Uber that they had cancel my pick up, because of bad weather. I waited in the rain for 45 minutes, by then it it was an emergency to get to the airport. Lucky I had a great friend that I call and drove me there. I did made it just in time for my fly. UBER won't be on my priority list to get a ride anywhere. read more

Complete rip off terrible drivers terrible Uber eats delivery aways missing food or it gets stolen . Uber triple charged me more than once it's illegal read more

the app works differently every time I use it, I request a ride & double click & pay for it multiple times before it will confirm the ride & assign a driver, then 2nd or 3rd time I order a driver the price ends up doubling or more. Absolutely ridiculous advantage taken of consumers based on making them later & jacking up the price as you make us more desperate to get our ride. read more

Travelers beware! Driver Julio threatened my safety and life and left me stranded in a bad area at 1:30 am. As a petite woman, I was terrified by his erratic and dangerous behavior. The cause - he worked himself into a political frenzy. Uber basically ignored my complaint and still charged me. I have the full text thread with their ADT Security team in real time showing the whole thing. I thought he was going to do me physical harm read more

Hmm. Miami Uber seems different from other places I have used Uber. I got picked up from the airport and the car that showed up looked like an old jalopy. The outside was beaten up with dents and paint peeling off and the inside was not much better, It was filthy. I put my bags in the trunk which was full of stuff. The driver was nice but this car was no bueno. I looked...it had 360k miles on it. I did make it to the hotel ok but they need better quality control here. read more

I used Uber to and from the Ft Lauderdale Airport to And from Hollywood Beach. On Friday during peak hours it cost $23. On Monday, it was $16. Still, I don't think the pricing was bad and we didn't have to wait long. read more

Hospital staff called Uber for patient ride home. When each of 3 drivers showed up at hospital each one did NOT let me stand up to get in ride. All looked and drove off immediately. Not one gave me a chance. DONT accept the assignment drivers IF YOU WONT TAKE A PATIENT. Never again. DONE WITH UBER read more

for a trajectory of 15& they charged me 58$!!! At the time of ordering it, I put 40 and the next day 57! THEY ARE SCAMMERS read more

Uber - Taxis Near Me

Absolutely no way to contest a charge or event discuss with customer service. Guess I'm switching to Lyft.

Recently, I visited the state of Florida and when I got there, as a seasoned person and first time user of Uber- I downloaded the app and attempted to reserve a ride to get to my hotel from Fort Lauderdale to West Palm Beach. After learning I had submitted this incorrectly- I was toldI 'd have to submit a request to Uber app to get money back $109 stating I never received services and money was taken from account! I did just this and I have been do just this and no one is addressing this issue. I keep getting a message to contact some other department, but the information is not on the website and is not provided in the message! BUYER BEWARE- ESPECIALLY FIRST TIMERS! They take advantage of older people!!! read more

ordered uber eats but did not update delivery address and it was automatically picked up. i tried calling the location but Uber had bad phone number listed. I ended up cancelling this oder after 30 sec and placed another one. Uber charged me $23.84 for cancellation, stating it was a food charge. I find it unlikely restaurant started cooking within 30 sec, and uber would not issue refund. They just pocketed this amount. Bad business imo. read more

Any time we're on vacation without a car, the roommate and I always price compare when it comes to rideshare apps. On the way from dinner number one to dinner number two, we took Uber since it was cheaper. This happened on Sunday, December 9th at 8:39pm. We took an UberX from Casablanca Cigar Lounge on South Point Drive to Havana 1957 on Espanola Way. All for $6.62 plus a dollar tip. I was lucky as I had promotion for 30% off, so the ride itself ended up being $4.63 instead. The car fine. I don't actually remember it as this was a while back, so I'm guessing it was comfy and clean. I do remember not being dropped off exactly where I marked our destination, but it was close enough. I know the area we went to can be rather busy. Good alternative to getting a cab. read more