No issue with the driver. Car immaculate. Took us exactly where we needed to be. BIG ISSUE getting slapped with a $1.50 wait time penalty. The address I put in Uber was correct. (Screen shots). Driver was 0.25 away from me on the other side of 16 Mile Road. It took me 5 mins to figure out where he was and get him to my place. The driver blamed the Uber GPS. I would be fine with him being a tiny bit late. I WOULD have given 5 stars because the drive was great. Uber cut it's throat with this BS charge. I wasn't hammered at the bar and lost track of time. I stood 5 mins before the pick up time outside my home. I wanted this to be hassle free. Obviously it's not. I will use the business address next door to me next time, and walk over there. I don't own a car, and was hoping this would be less aggravation that the bus or cab. Slightly better. ETA: Uber in under 4 hours adjusted my bill, and took off the time penalty. Back to 5 stars. read more

What a horrible company!My car dealer ordered a ride for me ,they pull up,doesn't have the any kind of manners pulls to the way back of dealership and then cancells ride.The service rep orders another ride,shows up half an hour later ,music blasting arabic music,i would rather walk! read more

Driver was supposed to pick us up for a scheduled ride to the airport. He cancelled 6 minutes after arrival. Left us stranded. We almost lost the flight. His name was Faz. Horrible experience. read more

Charged cancellation fee, driver instructed us to cancel, then told us to rebook and if paired with someone to cancel so he could pick us back up. Then asked us to pay in cash. Support is terrible; no live agents. Even when you ask for one, it just loads forever. then they dont talk to you and send it to a different department to email you in a few days. Loss due to incompetence of drive 49.48 due to telling us to cancel 2x. Will never use Uber again. Driver smelled so bad it gave me a headache. User's recommendation: Just no, pay $80 for parking or use casino free parking. read more

Uber driver was a no-show for a short trip to DTW (there is no option for Uber DTW, so I chose this one). I booked a pickup for my wife and I at a local hotel to get transported to the Delta Departure Terminal for 4:45 AM on February 24. The driver was assigned, but I was never contacted me. After waiting 15 minutes, I cancelled the booking, and re-booked it. This was for premium services. I was assigned the SAME driver who did not respond to the advanced reservation, but this time I could call her. I asked where she was and was she in fact going to honor the pickup. She got more than a little defensive. We had several bags and the driver was little help getting them into the large SUV. The driver broke a nail and complained in the process. She eventually arrived, and we got to the airport 45minutes later than the original booking. I am not impressed. On the list of reasons/problems, the driver being a no-show does not appear. Wonder why? read more

I created an account and it immediately got locked. There is no number to call to get an explanation and remedy the issue. When I try to submit a ticket, I get the same copy and paste answer repeatedly. read more

I placed an order on the Uber eats app I was quoted a price of $13.99 for a pizza I added a tip for $4 my total came to $24. As soon as I saw the $24 charge, I canceled the order until I can get an explanation then I was charged an additional $14 cancellation fee. The whole transaction happened in less than 2 minutes I want my $14 cancellation fee back. read more

On Oct.29,2024 I took an Uber. I live in a different state, so I was not familiar with the area.The driver dropped me off 4 miles from my Destination. I was double charged $8.84. I then had to take another Uber to arrive at my Destination, which was another $11.66. I immediately called the Uber Company and explained what was happening. The employee hung up on me twice. I have since been in contact with the company and have sent the information they requested several times. I was told I would receive a full refund. To this day I still haven't received it. Would not recommend this company. read more

This should be a 0 rating. I left my phone in the UBER and IMMEDIATELY IMMEDIATELY notified UBER and the driver claimed he didn't see it. I informed them that I was tracking the phone and it was on the move so the driver has it. UBER stuck by the driver side and said he didn't see it. Now 5 hours after going back and forth with UBER the driver finally dropped my phone off in Wayne, MI. UBER is still standing by this thief I have sent them proof and now they are telling me to contact the police. read more

Uber - This is where he dropped it off after repeated calls to UBER - Taxis Near Me

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Uber gets a zero rating for customer service. The drivers for the most part are 4's and 5's. They have eliminated the cab industry and now we're stuck. We are at their mercy. Drivers can cancel 2,3 and 4 times, yet a customer that cancels pays a fee if it's been a few minutes. I've had drivers cancel after waiting 15 minutes, but I do not get a discount or fee, etc. rides are longer, more expensive, and harder to find. Nothing will be done today , but I'll enjoy the day they suffer. read more

This review is for the last several Uber's that I've had to ride in. To start, I am glad they are able to take me from point A to B safely, and grateful for that aspect of the service. However, over the years the service has increased in price quite a bit and tips are now expected, but the quality and service has declined significantly. The last few I have been in the vehicles are filthy, cars and drivers smell awful, they won't turn on the air because they believe it eats up their gasoline, the cars are not well maintained, and the list goes on. I do try to note it for the driver on the Uber app, but not for those rides when they know where I live. read more

Uber - Back seat of an Uber. What is all that? - Taxis Near Me

PROS: ===== * Most cars are clean inside and out. * Most drivers require you to wear masks & they'll wear them. * Most drivers have covid dividers between seats for protection CONS: ===== * Average Pick-up time 30-45 minutes * Uber used to charge $7.95 to get in and $2.90 Per Mile. During Covid they scam you with a $24.95 charge for the SAME MILEAGE. Then when you choose that charge, Then they "Bait and Switch" by stating "NO CARS AVAILABLE" The available charge for the SAME MILEAGE is $99.95. Without Tip. I recommend either Lyft which the same mileage was around $29.95 or a local cab company. * Uber driver drove 10 miles to my location and then called me and asked me to cancel them because they were out of my area. If you don't cancel the call within 2 minutes then Uber will charge you a $5.00 fee. I refused to pay for their mistake for accepting the call in the first place. . . And Now my 2 Cents ================ Uber has a habit of cancelling bar calls after 1:30 AM unless you make a really long out of the area taxi ride. I waited for 5 cabs one night and they all blew me off and I tip very well. What I do is I will list my regular pickup location, 2nd location will be my home which is a few blocks from bar and the 3rd location would be 20 miles from my home location. 1/2 mile before pickup, change your drop-off location to home and then you'll be able to be picked up as the driver drove that far out of the way, he would rather make some money then no money and you get home at a decent hour. read more

terrible booked the car 2 days before arriving in grosse ile Michigan, my friend and i made reservations in detroit in the middle of the day. i booked a luxury just to be sure the car was paid enough to show. i checked the might before and a driver accepted the the fare. 20 minutes before we were supposed to be picked up there was no car/ driver assigned. we were left stranded. i have no idea why. shame on Uber leaving two women stranded. read more

DONT DRIVE FOR UBER!! They CAN rip you off!! My UBER HORROR STORY! Waited about 40 mins at Detroit Metro Airport drivers waiting area and finally got a ride. I pull up to customer and FAULTY UBER APP tells me to get customer pin. Customer says he doesn't know what I am talking about. The FAULTY UBER APP then says enter last 4 numbers of customers phone. NOTHING! Ride won't start on app. So to give this customer SUPERIOR CUSTOMER SERVICE I tell him I will call customer service on Uber to fix this while we drive an hour to Flint. BIG MISTAKE!! While waiting 10-15 mins on hold customer starts complaining on having to pay 95.00 to Uber because Delta won't fly into Flint. Then Uber answers my call and then disconnected the call!!! Another 10-15 hold time and Uber answers and says wrong 800 number for this issue!!! You kidding me!?!?!?! 3rd call on our 10-15 minutes of waiting and the freeway shuts down!!! Major truck fire!! So while "customer service" puts us on hold about 5x approximately 5-10 mins at a time they finally fix the faulty app and it says ride has begun. 22 miles from Flint and 3 hrs later!!! I drop off customer and I am paid $22.00 for over 100 miles of driving and 3.25 hours in my car! Now customer and I are both upset. So 40 rides all 5 stars and this guy gives me a 1 star because of UBERS PISS POOR CUSTOMER SERVICE!! It gets worse. I send 3 HELP DESK requests and 2 weeks later UBER says it was my problem not theirs!!! Needless to say I will never drive for UBER again nor do I recommend ANYONE do it! Their app clearly shows I picked a customer up at Detriot Metro Airport and drove him to Flint and dropped him off 3.25 hrs later. I also sent UBER the link to the MLIVE article showing the major truck fire that closed down US23. MY FAULT?!?! My mistake was trying to provide an Uber customer SUPERIOR CUSTOMER SERVICE and Uber burned me for it!! read more

I made an online order from Uber Eats. ORDER: DOCF4 UberEats SBowl, Chips. The restaurant chosen was Chipotle in Ferndale. The business sits directly on Woodward Avenue LESS than a mile -or more accurately -four to five blocks from my home, which was the delivery address. The order was placed, as I received an approximate delivery time of two o'clock pm. I then received a text letting me know that my order was on the way. At that time, with instructions to "meet at door," I went down to the front door to await driver. Let's recall that my location is VERY near to the Chipotle on Woodward in Ferndale. After some time when the driver never pulled up, I head outside, only to look over at a vehicle parked in the center of the drive at the apartment ACROSS from my apartment. I quickly yell out as I witness the driver approaching the vehicle to depart. I ask, "Are you the Uber Driver?" HE responds yes. I then ask regarding my order. He looked at me and stated he delivered it. I then respond that he didn't, proceed to give him my name and order. He VERY RUDELY and UNPROFESSIONALLY tells me to "take it up with Uber," gets in the car and pulls off! I immediately return to my apartment to ruffle through all the numerous chananigans one goes through and deals with pretty much to no avail! Bottom line, if you're going to make an online order, pick your own food up and save yourself the trouble of these drivers who either don't care, don't have the time or in a hurry to make money based on the number of deliveries they can push out at your order expense! Shame on UberEats company or any other company for that matter that never have the questions you need or the right choices available on their surveys to give you opportunity to really share the true experience. I think it's set up that way on purpose! read more

I just recently noticed that I have been paying for a service that I never signed on for. The supposed savings from a membership would not benefit me as I don't use the service often. I "savings" wouldn't balance out with a subscription so I would never subscribe. But amazingly I have mysteriously been paying for a service that I don't believe to be a benefit to me. All I can say is be aware of shady business practices. read more

This is definitely the worst transportation service in the history of this form of service coming to the forefront. For as many thousands of drivers there are for this company you would think there would be a hotline to reach customer service in case any issues arise to speak to a human being ..nope ..not the case , for arguably some would say a top 15 business in this country, so to not be able to speak to any one representative is a disgrace and I will never use this again, but I do highly recommend Ubet which is a very great reliable service. There number is 248-495-1654 read more

Waited at designated site for pickup at detroit metro aiport for 30 minutes for an uber pickup. 3 drivers in a row could not find the pickup location. I was charged for a no-show each time, even though I was there. Ended up walking over and taking a metro cab because I was freezing to death standing outside - oh yeah, the designated spot is outdoors in a parking structure. Granted, detroit metro is a useless pos airport, but uber is a perfectly useless match for detroit metro. read more

Needed a ride three miles from home in Northville to Plymouth to drop off and later pick up car at repair shop. Could not find a ride even when scheduling days ahead of time! Bring back private taxi services! read more

This is the worst rideshare to work for My car was damaged by passenger as I sent in the police report and photos of the damaged on the day my vacation started. I returned from vacation to get an email messages stating Uber will not repair my vehicle because i wasn't able to get repair quotes and estimate in by June 27th needless to say my vacations was over July 1 I was able to see message to late on July 2. Now I have a damaged vehicle with no assistance on repairs. Calling my Attorney as I type. This is the worst experience I've had thus far. Removed myself from their platform read more

Best. Idea. Ever! I'm not sure how cabs can stay in business with Uber and Lyft around but the service and technology that comes along with it is wonderful and extremely user friendly. Talk about convenient and comprehensive. So, I can order a taxi with my phone app and I DON'T need to talk to a snarky dispatcher who would've ultimately told me an arrival time that was nowhere close to accurate. Hold on, I also get a picture of the driver picking me up and the car they're picking me up in...that's cool. Wait, I can rate their services too...and they let me sit in the front seat, adjust the radio and usually offer me free water if I happen to be thirsty. Whoa! And on top of that I don't need cash and they don't expect a tip!!! WTF...what is this magical carpet ride?! read more

I took Uber a LOT while in Nashville this past weekend, but I'll try to keep this Detroit-specific. They recently came to Ann Arbor and were doing free rides, so my friend and I took them from Frita Batidos to Bubble Island (save some walking!). Our driver showed up in a sweet Dodge Charger - black with red leather interior - and offered to let us charge our phones or play music from our phones during the ride ... the ride was so short so we declined, but very nice offer. Driver was courteous and pleasant. Out of the 10+ Uber experiences in Nashville this past weekend, I'd say 9/10 were great, and we only had an issue with 1. UberX is cheaper than Uber Black but some of the vehicles we got were Uber Black standard, IMO - a Lincoln Town Car and a Lincoln SUV were two of the nicest ones. Once you sign up for Uber you can give your promo code to others, too, so that they'll get a credit and you will too. read more

I actually used uber for the first time in Detroit. I needed a ride from downtown to the airport. Fortunately for downtown Detroit, there are plenty of uberX cars circling around, so I was covered. My uberX came in about a minute and took me to the airport. Journey took about 30 minutes and cost $36 with light traffic. Pretty cheap considering shared airport shuttles like Skoot cost $20. I also was able to couple my ride with a coupon, so it made my journey even cheaper. Awesome. My uber driver was super nice and super professional, so it was definitely a nice change from riding with a meal/not chatty taxi driver/shared shuttle driver. This made my trip to the airport more relaxing and less stressful. I had contemplated taking a shared shuttle or even public transit, but figured to try out uber, and was glad I did. Uber (and related businesses like lyft) are new to the Detroit playing field, but it's awesome that there's an expansion of the different types of transportation in Detroit. Hopefully it will allow people to be a little less reliant on their own cars. Definitely give Uber a try (don't forget to use a coupon!) and you'll see how cool and convenient it'll be to get from A to Z! read more

I flew into Detroit at 12:38 on Delta 2164 and put in my hotel, Detroit Marriott Livonia. The car, driver, and license plate came up with my location. Get in the car get a few minutes from the airport and the driver says, what is your location again, the app is saying you are going to the airport. He refused to take me to the hotel and took me back to the airport. I put the address for the hotel again and the same driver comes up. I get to my hotel and Uber has charged me for taking me around the airport in addition to my hotel. Went to dispute the charge and their computer only says that everything is correct and no option for contacting them. Will never use them again. read more

If a driver agrees to do a pick up if it's pre ordered they should not be allowed to cancel it adds stress especially when I have to be at work before 5am this has happened twice now if it happens again I'm using Lyft instead read more

I called Uber last night for a ride to see Michelle Obama. The first driver "Lalela" was Completely Rude. Called me A Nasty White B**ch, Threatened to F**k me up and Lie and say I damaged her vehicle .... refused to take us anywhere. Unprofessional, Racist and Downright Nasty. BTW the vehicle is a White Chevy Cruze.. read more

Very timely and the driver was wonderful. He had to do a little searching to find us but he stuck with it and got us where we needed to go.

After I rated the driver I tried to leave a comment on the Uber app but couldn't find anywhere to do it. This is the first time I used Uber, and it will be the last - next time I'll try Lyft. First off, the vehicle (mini van) was filthy. Paper, trash, bottles, etc. all over the floor of the vehicle. The distance I needed to go to was just under a mile. The driver complained the entire ride about how he was losing money on the fare/ride, how expensive gas is, how far he had to drive to pick me up, and on and on. I'm not all that familiar with how it works, but didn't he have an option not to accept my request?? Very bad experience!! read more

When I first started using Uber in 2012, the experiences was great and consistent: clean recent model cars, drivers that knew the area, drivers that were safe. Over the past few years I have noticed a dramatic decline in quality: dirty, beat up cars, inexperienced drivers (I had one tell me after we got underway that she does not drive freeways, unprofessional drivers (asking if they can stop to use the bathroom during my ride) unknowledgeable drivers, and most importantly unsafe drivers (I have had at least 3 white knuckle rides with speeding, tailgating and swerving drivers The photos that I have posted here are from the absolutely filthy Uber XL they sent to take us to the LAX yesterday AM. The interior smell was a putrid mix of heavy cigarette smoke and B.O. that even a fully open window did not help. Speaking of windows, the strange looking glass is not an optical illusion- that is the actual view. Besides the obvious squalor, the driver spoke little English and did not know how to drive. He drove past a large, hard to miss hotel three times- even with my husband yelling at him from the curb. When he finally saw the hotel, he drove into the exit side of the valet, causing chaos at the hotel as he could not figure out how to reverse out as a seasoned driver would have done. The drive to LAX was hell. He was tailgating and distracted by his phone which he held in the other hand and STARED at it constantly. He almost rear ended four other drivers and swerved across occupied lanes of traffic to make turns. He got lost going to LAX and then passed the entrance when he got back. At this point My husband and I were done being cordial and resorted to shouting at him to get us back on track. We finally made it to LAX late, stressed and shaken up. My husband complained and to Uber's credit they refunded him right away, but this guy and his vehicle should have NEVER been approved to transport passengers. This guy should not be on the roads period. The town car service we use for DTW transport examines the driving records of their drivers before hire. They can not have more than 1 ticket nor accident. Their driving records are continuously monitored: +1 accident/ticket = fired. Consumer beware when you call an Uber car you are rolling the dice. SoCal riders, if you order an Uber and the driver is Ro, cancel it! This guy should not be on the road ANYWHERE. read more

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Uber refuses to refundmy uber cash. It might only be $4, but the fact that they refuse to refund any amount that you bought and paid for with a bank card (NOT gift card), does not settle well. So I would suggest to always go with Lyft and never have to worry about this issue. Plus, Lyft always has more drivers available. read more

Driver was ok, but what happened to Uber? Booking fee? Wait fee? What a scam! I will never ever use Uber again

I have a pending transaction of $156 and $75 from Uber. This was quite the sticker shock when this trips should have only cost $30 each. Neither of which were approved on my card. I have been back and fourth all weekend trying to get this situation resolved. I have spoken with three different representatives in order to get this resolved. It seems that I am just getting passed around an bullied to a point where I feel as if they just want me to be silent and just take whatever they say whenever they feel like responding back to me. This was sent to me by their customer service representative. When looking at your trip our records show that: A pricing notification screen displayed a dynamic pricing rate of: x x1.3 This rate was accepted: 07:19:58 PM EDT and The other fare in question of $156. 82 was also taken at a time of surge and was at a rate of 2.8x. This fare was accepted at 07:07:57 PM EDT. Uber states that I "accepted" this rate at the time of the trip. Both of these trips have starting time of 3am. Telling me I accepted a price 8 hours before my trip is completely asinine. This pricing surge was not given to me at the time of my trip. How do you conceive that a trip at 3am was given a surge price and agreed upon 8 hours prior? Not only was this complete lie given to me, I also was sent this information as just a statement and nothing more. Uber, you will NOT bully me into paying for this. Something WILL be done! You may not steal my money and you can bet that I will be sharing this experience. read more

Can't quite give the Detroit-Ann Arbor Uber outpost my usual full five stars because the service is still working through some kinks. Uber Black and Uber SUV from the airport in Detroit works perfectly, even if it's expensive. But for business travel, it can't be beat. I work out of Ann Arbor every now and then and it's my preferred mode of transportation so I don't have to deal with the hassles of renting a car. Once in Ann Arbor, things get a little more dicey. UberX is generally available, but cabs are also very prevalent around town. One of the annoying things about UberX is that you have a lot of drivers sitting at home, who then agree to a pickup, but then take 10 minutes or more getting out of their house and onto the road. The estimated pick up time doesn't reflect that. It assumes these drivers are already on the road and ready to go. Also, UberX is fairly new in Ann Arbor. Many of these drivers are older and not that tech savvy. Both trips I spent a lot of time helping them navigate their own Uber app. One guy completely drove me to the wrong location. And every time I have ridden in some tiny car that I barely fit in. Such is life with a ridesharing service, I suppose. Unfortunately, finding a black car or SUV out here is still very hit and miss. That said, I still love the convenience of not having to exchange cash or running a credit card at my destination. Uber will get it together out here soon enough, I'm sure. I'm still a huge fan. read more

First and foremost I want to make it clear that up until recently i loved uber and their customers service. I have spent hundreds in the last 3 weeks alone. First negative experience was a driver demanding an extra 10$ stating we needed an xl vehicle (wich we did not ) or he was driving away now this day it was difficult to get ba ride many had cancelled so i complied . I was then made aware that they werent allowed to do this . I contacted customer service in wich they happily refunded this showing me they cared about their customers Fast forward a few days later and i get a msg stating one of my bills bounced. Now i knew i had the money in the account. So i go into my banking and see im -$100 . I also see an unautherized withdrawal of $88.51 i have been contacting uber since with all details as well as screenshots. Now they keep advising they cant convienerly find this purchase........ after spending in excess $500 in three weeks this is the service they want to provide. I can tell you if not rectified i will never use this service and will ensure to boycot read more

I've experienced more cancellations from drivers in the Detroit area than any other city. The one time I actually got a ride, he was a total creeper (unnecessary inappropriate conversation and staring). Couldn't wait to get out of the car! I don't think drivers here are reliable at all. If it's not a $20+ fare or to/from the airport, they cancel the trip. Lazy asses. read more

Uber is handy. As long as you get along. But if you have an issue, forget customer service. There is no phone number. The emails are no help. They recommend twitter... Not sure if it is better than lyft, I'm trying them next in case I have another issue. Get a clue, uber. read more

We are new to uber!! We were stuck at a rental car company at the airport and uber came to the rescue!!! We have had two drivers today and they were great! Friendly, clean, nice conversation!! read more

Uber is new here but flourishing! The way to get around the city. Friendly prompt drivers who offer a fun way to get where you are going when it is 19 degrees outside. Detroit is walk-able but not completely so. It reminds me of a smaller Los Angeles with respect to the need for a car. So, Uber lets you travel, wander, imbibe, and take in the locals and local flavor while comfortable, safe, and warm. Let's put it this way: I am from San Francisco and have never used Uber...I lost count of how many rides we took here in Detroit! Great service. (It's cute, too; the Detroit-ians we encountered pronounced it "yoo-ber"...I didn't correct them. read more

After a ride, I get an email receipt and can also check ride history o. The app. But 2 months ago, I checked my debit card and there were about 5 extra charges. From $2 to $20. I contended following the normal process and I got an email back that said that perhaps I had a family member I'm sharing my card with. Which is not the case. No one shares my bank account or card. After that I emailed back and never got an answer. I called the bank and declined payment on those charges. Bank made an investigation and eventually refunded me but recommended me to cancel card and get another one. I did. Well, last month it happened again with my new card. I took one ride and 7 charges appeared only on my bank statement. I followed once again the process online and got a response that they were investigating and do not reply. Well, it's been 2 weeks. I want to cancel Uber. I've never had problems with Lyft. read more

Trying to sign up. Been driving 32 years yet uber says they can't find my driving record. No way to contact customer service. No phone number. Fvck em read more