Terrible service ! Called 11 times in order to have someone answer the phone ! The raring should be -1

I have had it with this bunch of thieves and miscreants. The first time I took one to the VIA station, the guy drove away with his trunk open with my luggage in the back, and this time the guy "forgot" to take out a shopping bag that was beside my luggage. When is Windsor, do yourself a favor and rent a car read more

On time, courteous! Didn't ask too many questions. And as for yelp, why do I need 85 characters to say someone did a good job?

I take vet cab 3 times a week to Detroit greyhound station from wIndsor. . when I first started going, I was paying $50 to get across the border. Couple of drivers told me it's $60 which I've been doing and then two days ago a driver told me $70. worst part of it all is I have to listen to the drivers complain about how terrible of a fare it is. This happen to me at least 5 times already. Can sonn please tell me how much to go Detroit greyhound station from windsor bus station If you cab drivers don't want the fare please refuse. Don't give me attitude and be rude. read more

198 CAB DRIVER WAS RUDE WITH ME I told him the address correctly when he picked up me up he didn't listen properly he's going in wrong direction then I told him to go in opposite direction then he asked address again and I told he's still not able to understand and started shouting at me shut your mouth fuckoff, I respected his age and controlled my anger he's not polite and very rude Hope someone from vets cab higher authority see this and take again that driver From 2230 tecumseh road east to wyandotte dr east That driver doesn't have any fear at all and have no respect for customer I usually use vets to go to my work but it was worst experience I had Date : Sept.6th,2022 time around 11.45 am he picked me up read more

Cab # 92 is a bad cab driver he literly told me that the customer is wrong. He took the long way home and when i comented on it he got defensive and said he was right and i was wrong. Then i got upset and said he was a bad cab driver and should alway go the way the customer wants to go. He argued with me all the way to my house he said he was a good person I said he might have been a good person but he is a bad cab driver he wanted to argue with me and argue with me I would have gave him $4 tip but instead I took my money and got out of the cab this cab driver is very argumentative and should not have this job he was very rude. He kept on talking and talking I asked him not to talk to me anymore and he kept on going and going . I will tell all my friends not to take cab 92 that he is very rude and is not deserve to be a driver of vets cab. read more

Such rudeness! Driver talked non-stop on his cell phone so loudly the entire trip I finally had to tell him to quit talking so we could pay him! And how about they use their GPS system instead of wanting us to direct them! So fed up with this company that is supposed to be representing our city! read more

Absolutely horrible. I pre-booked a cab for 7:00 at around 6:00 on the app. 3 hours passed and there is no update whatsoever, they are still assigning a driver. I feel sorry for anyone who has ever called a cab using their service to get to the airport or train station. read more

Horrendous customer service. Their employees are beyond rude, even when you're being polite and asking a question or trying to locate a driver because you left an item in the cab. They need to redo their entire service department and either retrain them or replace them with professional and courteous people. I normally take Ubers but there wasn't one available and I was reminded why I choose Uber over Vets Cab. read more

I want to start off by saying this review is not about vets cab IT IS about the Driver cab # 55. He was very rude and disrespectful when I ask him to please pull over less then 1/2 a block from the address I gave he yelled at me and told me he wasn't pulling over as it is not my address I gave I told him I wanted to get out and he gave me a hard time. This made me very upset and I said to him when someone ask to be dropped off you do it and he then said I don't give a dam to bad why you give me wrong address. I told him I was going to call his supervisor and he said go ahead i dont give a shit so I called and complain as I sat in the cab and he wouldn't let me leave until I paid the supervisor is calling him into talk to him. read more

Yesterday my daughter and I both had our Covid vaccine appointments and we had pre-ordered our cab. First, The cab was running late. Second, my daughter included in the order that it's for our vaccines and it was announced that there are free cab rides to and from your home location to get your vaccine. The driver turned on the meter and said NO we have to pay. Third, My daughter called the Vets office to confirm and the driver was still running the meter and being very rude by interrupting my daughter while she was on the phone. My daughter was told that because we are just literally outside the Windsor city (Windsor campground) that we are not in a hot spot. Even though we got our vaccines in Windsor at the nearest place. So because we didn't want to miss our appointment the cab ride 1 way cost $24. And I'm on disability. Nice eh. So watch out for Vets cab when going to get your vaccine so they don't screw you over too! read more

Atrocious! Today, around 5:38 I was allowing a woman in a wheel chair (who was clearly someone with severe disabilities) cross at Techumseh. The cab driver behind me drove around before she was even on the side walk, and he swore at me while he did so. I did not get his plate or cab number in time. However, the Windsor Police were kind enough to direct me to the correct cab company based on my description. I am against racism and discrimination of good people who come here to escape war. However, I have zero tolerance for bad people coming here and abusing us, our people with disabilities, and acting aggressively. That is not acceptable behavior from people born here, I urge vets cabs to train their immigrant employees to be compassionate to people with disabilities. We don't harm and bully people for disabilities here, like they do in their home countries. If people want to come here they should be free from prejudice - but the must ALSO free themselves from their prejudices and accept others. read more

I was born in Windsor but now living in Vancouver and I come back a couple of times a year to visit my mom and family. Due to the early morning departure by train I called a cab instead of getting my elderly mom to drive me. I did not wait long, taxi service sent a text with tracking information for the location of the cab and the driver helped me with luggage both when I was entering the cab and also leaving. He was courteous and friendly. In the past when my parents needed a cab to the train station or airport they always called this company and were happy with the service. I'd use their services again if I needed it. read more

I'm writing this as I'm waiting for a cab to pick me up. It's been over an hour, and all they've told me is "wait until one becomes available." I'm trapped outside in the heat with no water, and I'm hungry. This is ridiculous read more

Everything was ok except the driver went back and started the meter saying I gave the wrong address. Then kept waiting running through the entire ride. read more

They're HORRIBLE. I cannot exaggerate that word enough. Their service is trash. The VETS CAB DRIVER stole from me and they did NOTHING about it. I Called their customer care and they literally told me "there's nothing we can do about it because he's(the driver) gone home. Also, he said you took your things from the cab when you were leaving" Cleary, I wouldn't be calling if "I took my things" from the cab. The whole experience looked like a horror story mixed with comedy. I couldn't believe what was happening and how poorly they handled the situation. I literally got robbed and that's all they could tell me. I never got my item back. Thankfully, it was a replaceable item. WOULD NEVER RECOMMEND THEM!!!!! read more

Took a taxi from the casino to one of the bingo halls but our driver in cab 138 refused to turn on the meter.

Driver ask to sit in front to hide a short ride and charge me a lot. Will never use it again

I called two other cab companies at 4:30 on a Monday morning. Shout-out to Vet's for being the one THEY were referring me TO, apparently the only taxi service in town with someone awake & ready to drive. Thanks Vets, from groggy us. read more

Tried to order cabs for a large group of people, but their service was horrendous. I called three times and it seemed like they had no idea what was going on. Cabs ended up coming, but the drivers were oblivious to just about everything. First and last time I will use this service, stick to Uber. read more

Call the Vet Cab for the first time. They arrived fast and very polite and friendly and helpful. I am a 70 year old lady with a walker and I could not have asked for a more helpful person and did not rush me to get into the taxi was also very helpful with putting my walker in the trunk and taking it out so that I could walk. When I arrived home the driver saw I had to climb stairs, so he came over and carried my walker up the stairs for me. He didn't have to do that, but was very grateful for it. Will always call Vet Taxi first for my cabs. Very, Very happy customer. read more

The company has pretty awful customer service. I realized I'd left my purse in the cab and immediately called them; when I went to retrieve it, my wallet was missing. Instead of genuinely helping and inquiring with the driver, VetCab aggressively refused to make any inquiries or hold their employees to any standards of accountability or decency. I really wouldn't recommend their services - they have a monopoly over the region, and take it for granted by refusing to provide decent, caring service to clients read more

Vet's cabs are pretty quick to pick up. The drivers are friendly enough and they take MC debit and cash--though last night my driver tried to tell me he didn't take MC. Their prices seem to keep increasing though. It used to be under $20 to get to my house from the university but now it's about $22--not sure if that's to compensate for gas prices or minimum wage increases. They have flat rates for outside Windsor. I think it's $50 to get to Amherstburg. Overall they're decent. read more

0 stars if possible After getting cab #200 today on aug 11 i was disgusted with the driver he asked our address then asked us to tell him where to stop, so we explained he said just tell me where to stop 3 times with a hugh attitude my bf told him i sais screw it let him do his damn job and look for the address im so sick of these miserable old cab drivers time for a new cab company this was not the first time this happened just last week the cab to pick us up sat at the same spot for 10 mins (wasn't where we were) then had the nerve to pick up someone else so we waited 30 mins for a stupid cab read more

transportation within the City of Windsor. Well, I called Vets Cab, Dec. 14, 2017 asked that a cab be sent to the senior citizens bldg on Rivard. The wait was not long and the driver a very nice man. Upon leaving the cab once reaching my destination, I forgot my bag on the floor which contained running shoes, some clothes, and most importantly, my medication for my heart. Once I realized that, I immediately called Vet's Cab at which time, I was hurt and disappointed. Vets said, no one has turned anything in. When telling them of my medications, they could care less. Made a 2nd call about 2-3 hrs later, only to be told the same answer. What has society come to when a business catering to people and their transportation just sluff us, senior's off without even making an effort to contact the driver of the vehicle that picked me up. SHAME ON YOU, VET'S CAB b/c all you care about is the money and clearly, not the senior citizens in Windsor ON read more

-very rude drivers -very rude telephone operators/dispatchers -debit/credit card machines that suspiciously are never functional read more

These drivers are very unsafe. Many times I have encountered their drivers, and they do not think the rules of the road apply to them. They constantly take dangerous risks with their customers and others lives on the roads with them. Please find another taxi in this city, or take the bus. read more

long time user.Today ride to destination clean quiet.Ride home dirty stinky very quiet.19.50 fair. 22.00 home.now washing my sweater.Thank You for being there when i need You.. read more

Vets cab is terrible, it could've just been the one driver in particular but it was the worst cab experience I've ever had. My girlfriend and I were at a wedding at the Ciociaro Club heading back home to Woodslee (15 mins away). We had told the driver this from the beginning and he just let the meter run. So when we arrived the meter was at $36, I proceeded to give him $40 and said keep the $4 tip. This was not enough, he pulled out his book and said it would be $57, I refused to pay such an absurd price and he called the police on us. The police finally showed up about 45 mins later and we decided to pay the extra $17 to avoid any lawsuit or future problems. All in all, worst taxi cab experience ever. Moral of the story, if you want a fair price or exactly what's on the meter don't call vets cab, ever. They will try to scam you. read more

Took a Veteran Cab from the airport to home after a four leg trip. Had several dishes in one of the suitcases that made the trip from Newfoundland to Windsor unbroken, only to have the cab driver put the suitcase in the back in a way that ensured it fell to the ground - and broke the dishes - when the back was opened. The suitcase I put in the back stayed where it was. Fucker broke one of my wife's childhood dishes that had been in the family for generations! read more

Terrible customer service is one thing, but stranding my 90 year old grandfather because the driver could not wait five minutes is inexcusable. I will never call these people again. Next time, I'll call one of their many competitors. read more

The worst customer service ever. I would honestly not even give a 1 star for their poor customer service. When I arrived at 10 pm at the via rail station, I attempted to take a taxi to my destination. When I sat in the cab, the cabbie refused to drive me after I told him my destination and then went on to say he doesn't take credit cards. My destination was 1.2 km away and I didn't have any cash. After I got out of he taxi, he told the other taxi driver what my destination was and that I wanted to pay via credit and not cash. After this, 3 taxi drivers claimed they didn't take credit card either. Finally, one taxi driver agreed to drive me. When I paid this taxi driver, I included a 15% tip. I had injured my knees a few days prior and asked him to help me with my luggage, a request he ignored. I then left the taxi and opened the trunk and got my luggage out. So what did I just tip this guy for?? It was the worst service ever. I would never take a Vets taxi. USE UBER INSTEAD!! You can rate the driver, so there customer service is always on point! Vets taxi has very rude employees and poor customer service. read more