Most definately the best branch of Natwest in Birmingham. Central to everything and everyone,…read moreclean, calm and organised. Of course you have to queue - it wouldn't be a bank otherwise! However you never have to wait too long here as you nearly always get served by friendly staff within 10 minutes at busy times and 5 minutes at off peak times, which as I'm sure most of you will know is pretty great for a bank. If you happen to be in the city centre and are in need of a Natwest then do visit this one!

"What's your bank ever done for you?" Well, there were the aqueducts... wrong script…read more.. Having a Private banking account with Natwest has offered lots of benefits over the years. Lately it seemed costs were rising & benefits getting trimmed. I was beginning to question whether this was value for money. With the opening of the private lounge at the well-placed grand central branch, the benefits look much more attractive. It's truly a lovely space in which customers can have a coffee, do some business before they catch a train, or even stay for a couple of hours and do their work. It also has a small meeting room that seats around six people which you can book out. Well done NatWest! You had me at the espresso machine, but those tasty treats as well...

Bank of India doesn't have many outlets throughout Britain, and I only know of a couple in…read moreBirmingham, this being 1 of them. This is a great traditional branch with wonderful customer service. The cashiers speak several languages, which is great for having a large diverse and ethnic customer base. They display the daily exchange rate for Indian Rupees on the wall and the windows, so if you are looking to travel it's best to keep an eye out on how this figure does (currently 86 Rupees to the British Pound, the highest I have ever seen!). What I really like about this place is it's unique! They have incense burning at the counter, Indian newspapers with global news that you can pick up for free, fresh flowers and the whole effort creates a delightful and welcoming atmosphere. They are currently advertising their Estarconnect service, where you can transfer money abroad, and this was popular with other customers banking in their savings in front of me. If you don't hold a bank account with them and need to transfer money to India, you do need to present a valid passport and UK address verification.

Rediculous online application for a standard savings account - Nat. Insurance No., Passport…read moredetails, Driving Licence details, everything but your inside leg measurement and then at the end of the online application they wanted me to visit a branch with my proof of identity info!! I have lived at my address for 37yrs and been on the v/r every year with a spotless credit rating. Mickey Mouse outfit - go elsewhere!

I have been a member of Natwest for years now, this branch has short opening hours and are not open…read moreon a Saturday dispite the heavy 'SatWest' promotion by NatWest. Therefore, this means there are endless queues and as its a small-ish branch they cannot cope. Also the staff themselves at times can be very short and borderline rude.

Perhaps it isn't as modern as many of the other branches on New Street (and trust me it's a lot)…read morebut this HSBC store, located right before the crossing where you can turn left for the Grand Central, or carry on across the road for the Apple Store heading towards Colmore Row, it still is a pretty decent branch consisting of probably the most banking machines (paying in/withdrawing money) I've seen in a bank. The store is pretty large and it does offer a good deal of basic facilities, while the emphasis on digital banking is low - but considering the amount of newer and more digital banks nearby that's ok. The opening hours of 9 am to 6 pm every-day, other than Tuesday's where they open half an hour later for training and Sunday's where obviously they don't open are also amongst the best in the area. The staff seemed friendly enough. While this HSBC store doesn't really do anything that makes me scream "Wow" and it isn't overly impressive, it merely does the job with a decent range of basic facilities in a good, central Birmingham location. 3*

Nice HSBC branch. Thepeople working there are always friendly even though they deal with a lot of…read morecustomers daily. There always seems to be a que when i go there but that's understandable.