"What's your bank ever done for you?" Well, there were the aqueducts... wrong script…read more.. Having a Private banking account with Natwest has offered lots of benefits over the years. Lately it seemed costs were rising & benefits getting trimmed. I was beginning to question whether this was value for money. With the opening of the private lounge at the well-placed grand central branch, the benefits look much more attractive. It's truly a lovely space in which customers can have a coffee, do some business before they catch a train, or even stay for a couple of hours and do their work. It also has a small meeting room that seats around six people which you can book out. Well done NatWest! You had me at the espresso machine, but those tasty treats as well...

Perhaps it isn't as modern as many of the other branches on New Street (and trust me it's a lot)…read morebut this HSBC store, located right before the crossing where you can turn left for the Grand Central, or carry on across the road for the Apple Store heading towards Colmore Row, it still is a pretty decent branch consisting of probably the most banking machines (paying in/withdrawing money) I've seen in a bank. The store is pretty large and it does offer a good deal of basic facilities, while the emphasis on digital banking is low - but considering the amount of newer and more digital banks nearby that's ok. The opening hours of 9 am to 6 pm every-day, other than Tuesday's where they open half an hour later for training and Sunday's where obviously they don't open are also amongst the best in the area. The staff seemed friendly enough. While this HSBC store doesn't really do anything that makes me scream "Wow" and it isn't overly impressive, it merely does the job with a decent range of basic facilities in a good, central Birmingham location. 3*

Nice HSBC branch. Thepeople working there are always friendly even though they deal with a lot of…read morecustomers daily. There always seems to be a que when i go there but that's understandable.

Those Queues !!! I waited 35 mins to pay money in and when I…read moregot to the counter I was asked if I was interested in a morgage...I think that counter staff should concentrate on getting the queues down instead of their commision !! EVERY time I go in I have to wait a long time !!

this bank is alright to they have time foe youread more

I have been a member of Natwest for years now, this branch has short opening hours and are not open…read moreon a Saturday dispite the heavy 'SatWest' promotion by NatWest. Therefore, this means there are endless queues and as its a small-ish branch they cannot cope. Also the staff themselves at times can be very short and borderline rude.

i like this bank i was with them for yearsread more

i was gonna open an account with these and they wanted to give me a card that you can only use at…read moreLloyds bank. didnt like that. but was very happy to help.