"What's your bank ever done for you?" Well, there were the aqueducts... wrong script…read more.. Having a Private banking account with Natwest has offered lots of benefits over the years. Lately it seemed costs were rising & benefits getting trimmed. I was beginning to question whether this was value for money. With the opening of the private lounge at the well-placed grand central branch, the benefits look much more attractive. It's truly a lovely space in which customers can have a coffee, do some business before they catch a train, or even stay for a couple of hours and do their work. It also has a small meeting room that seats around six people which you can book out. Well done NatWest! You had me at the espresso machine, but those tasty treats as well...

The staff here are very helpful and are alays very polite. There is a atm inside and at the front…read moreof the building but there are often queues so allo for plenty of time. I wouldn't reccomend going during the lunch hour as it does tend to get very busy.

Derek is the most knowledgeable financial advisor I have met. Not only will he find you a mortgage…read moreeven if all the lenders advice says you won't get one but he makes sure you know everything you need to know to make a properly informed decision about who to borrow from. Anyone who is thinking of getting a mortgage should bypass the banks and building societies and go and see Derek. I have no hesitation in recommending him to anyone.

This HSBC has a good local location in the main Halesowen high street. It is also surprisingly big…read moreand spacious as you go inside. It is very modern and has excellent air conditioning meaning sometimes your actually looking for an excuse to go in there. When I wanted to open a new account it was very proffesionally handled and easily done. The staff were very friendly and guided me through the process highlighting all the relevent points well. It can get very busy during certain times of day so maybe plan your trip to miss the typical busy points of the day or at the very least book an appointment and come back after your shopping.

Prudential own Egg, and this is Egg's Head Office (I think) -- so it seems like the best place to…read moretalk about them. I've been a fan of Egg's for quite a while. Their range of products seems quite innovative, which is quite an achievement in markets (such as the credit card market) where there seems to be little room for innovation. This fits in with the image they seem to try to project through their advertising -- informal, quirky, interesting people with whom to do business. Their customer service is good -- certainly we've never had any complaints -- and whilst you do get some computer-generated speech at the start of calls to their telephone helpline, you seem to get through to a human quite quickly. So all in all, we rate Egg highly -- we've certainly no regrets about choosing to use their services.

Most definately the best branch of Natwest in Birmingham. Central to everything and everyone,…read moreclean, calm and organised. Of course you have to queue - it wouldn't be a bank otherwise! However you never have to wait too long here as you nearly always get served by friendly staff within 10 minutes at busy times and 5 minutes at off peak times, which as I'm sure most of you will know is pretty great for a bank. If you happen to be in the city centre and are in need of a Natwest then do visit this one!