Looks like a proper bank from the Mary Poppins school of banking!…read more Have a secondary account here, so no need to visit it very often. A big beautiful building in the heart of the city centre. Has a disabled ramp as well as steps. Always a mega queue in there every time I have been!

Excellent customer experience Deepack and phill as well as…read morethe branch manageress where really helpfull and attentive ; also it seemed good rapour amongest the staff .

So many people wandering around trying to be helpful, not enough people doing any actual work.read more

Switched over to them from Barclays as they were always messing my accounts up…read more Brilliant. Their pricing is much better on their products, they don't mess things up and they don't overcharge you. There's rarely a queue in the branch, and what a joy it is to be able to call the actual branch to speak to who you want. They even made me a cuppa when I went to open the account. Can't fault them.

Good range of savings accounts with good APRs. Customer service is excellent, by far the best I've…read morehad from any financial institution, both in-branch and on the phones. Opening an account is far less of an ordeal than at other banks and building societies. Nothing has ever gone wrong with my account. If you're going to keep your money in a financial institution, I'd say this is a good one to go for!