This bank is refreshingly overstaffed and under-customed. The staff are always available to help…read moreand they have a special section for business customers. Inside there is only one cash machine, which is usualy empty but can get busy at lunchtimes. There is also a cashpoint outside which is kind of tucked away and out of sight of the bank's front entrance.

Fast service. Lots of staff to help as soon as I walked in. Great stuff.read more

Perhaps it isn't as modern as many of the other branches on New Street (and trust me it's a lot)…read morebut this HSBC store, located right before the crossing where you can turn left for the Grand Central, or carry on across the road for the Apple Store heading towards Colmore Row, it still is a pretty decent branch consisting of probably the most banking machines (paying in/withdrawing money) I've seen in a bank. The store is pretty large and it does offer a good deal of basic facilities, while the emphasis on digital banking is low - but considering the amount of newer and more digital banks nearby that's ok. The opening hours of 9 am to 6 pm every-day, other than Tuesday's where they open half an hour later for training and Sunday's where obviously they don't open are also amongst the best in the area. The staff seemed friendly enough. While this HSBC store doesn't really do anything that makes me scream "Wow" and it isn't overly impressive, it merely does the job with a decent range of basic facilities in a good, central Birmingham location. 3*

Really helpful staff in this branch. On a visit here just after Christmas for some reason I could…read morenot remember my pin number and wanted to get cash out. Tried and it was the wrong number, went into the branch and they said they would order me a reminder and advised me I could get money out over the counter. I then went on to think I had remembered my pin number and ended up getting the card kept, went back in and they advised me they would post it out when the machine was serviced a few days later.

This bank has moved from being at the top of unicorn hill to inside the centre, where the palm…read moretress used to be, opposite the card factory. It is a much bigger branch now, with more counters. The cash machine is outside, so you can still get cash and pay in cheques when the branch is closed, which is very handy.

Most definately the best branch of Natwest in Birmingham. Central to everything and everyone,…read moreclean, calm and organised. Of course you have to queue - it wouldn't be a bank otherwise! However you never have to wait too long here as you nearly always get served by friendly staff within 10 minutes at busy times and 5 minutes at off peak times, which as I'm sure most of you will know is pretty great for a bank. If you happen to be in the city centre and are in need of a Natwest then do visit this one!

An easy walk from the library to get to this bank and its normally open on a Saturday morning which…read moreis an added bonus . However it is probably the busiest bank in Redditch. There are normally plenty of counter staff although be prepared to queue at peak times. There are plenty of staff in the other areas waiting to help you with personal banking and there is also a business banking section. There are cash machines both inside and out if you want to bypass the counters.

Barclays bank is situation away from the shops down the hill past te library. Its easy to get to if…read moreyou park a lidl and walk over( watch for the car park attendant) or cut through the market place at the back of debs. They have a large branch, with lots of counters, although they can get very, very busy at the weekends and the wait can be annoying, same in most banks. They have desk areas when you can sit with someone for help and offices for super private business.

I have banked with TSB for over thirty years and they have always been very helpful and reliable.read more

Another one of the many banks on New Street in Birmingham city centre to have been refurbished over…read morethe past few years - the branch is a pretty decent size and is nicer than most branches of TSB, of which I find to generally have a pretty dire and outdated network of branches dating back to the split of Lloyds Bank and TSB. The opening hours (important in a bank) remain pretty much average working 9-5 Monday through Saturday and of course being closed on a Sunday, making it better than most other banks in the city. There were a decent amount of banking machines which seemed modern enough apart from the fact again that there were separate machines for paying in and withdrawing cash, I personally prefer what other banks including Natwest and B nearby use - one machine for everything which is much quicker especially if you have to withdraw cash from another bank/account and pay it in another - or if you have other banking activities to do at the same time, to avoid awkwardly swapping machines which takes more times especially during peak times. The staff here didn't stand out, there wasn't really anyone greeting or offering to help customers either at the front of the store or in a queue, but the branch is still a pretty modern, cool and spacious one and isn't terrible, in many ways it is better than other banks nearby, but in others it is worse. 3*

Really good service and friendly staff. Willing to help and show you how to use whatever you like…read moreon machines. I wanted to deposit a cheque and normally I would queue and let the barclays staff member do it for me. The lady then left her place and showed me how to do it on my own so next time I don't have to get in line or if I'm in hurry. And there's always a queue there. Love the new look of bank. It's modern and clean. Staff are low but they are very good and polite. Been using this local bank for years.

HSBC is located in sankeys corner and is fairly busy all year round. I have personally never had an…read moreaccount for these but have taken some money to them for other people. I find some of the staff quite rude but that is only my perception. They do all the things you require but sometimes don't seem willing to help otherwise all is well. They do have an internet banking facility there if you do not wish to go to the counter. They have changed it recently so that there is only two cashiers at the desk so be prepared for a long wait.