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    U-Swirl

    3.4 (40 reviews)
    Closed 12:00 pm - 9:30 PM
    Updated 1 month ago

    Order U-Swirl Takeout or Delivery

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    Raspberry cheesecake ice cream in the 2nd cup

    So this just happened yesterday and I don't have any pictures of course, but I went to get raspberry cheesecake ice cream, and Juice WRLD after paying $36 in total for all three of my ice cream cups. I noticed that one had two nets in there so I took it to the front and asked for a refund after getting the runaround for some time they told me I could get free ice cream to replace it and I was like no that's OK. I would just like the refund because obviously the machines are not clean enough for me to be getting ice cream they wouldn't be nuts in my ice cream if they were clean already so again after after them giving me the runaround she gave me $8.27 back I had three ice cream cups one was $16 when it was $12 and one was eight dollars. She gave me the one that was eight dollars. She gave me a refund for that one yet that was not the one that needed to be refunded she needed to give me $12 back. The principle of the situation was just that she was very rude her nor her manager helped it's very unprofessional very childish, laughing the whole entire situation have it as if this wasn't a serious complaint and yeah, got the nerve to have bugs in your ice cream, but wanna be mad at me so I've called the health department on these people. They do not deserve to be open with a attitude like that and have bugs, pick a struggle.. of course you can't see the bugs in the cup in the picture but the picture is just the reference that she gave me eight dollars back for a cup that was worth well. My little sister have a cup that's worth eight. I had a cup that was worth 12. I did not notice the ice cream had bugs until after I took a bite then I moved the cheesecake cube and there was another bug up under there besides the one that's in the melted ice cream. Their customer service is is horrible and there was no manager on site. I had to wait until they can text her because apparently they couldn't call her and when they did call her they basically still didn't help because at the end of the day I was still mad in the situation was dissolved. She didn't help me do anything. She just made it worse.

    Frozen Yogurt
    Lina U.

    The yogurt was amazing. The service was also really good. I loved the ambiance and when I say I love it I LOVE IT . They had worship songs in Spanish and English . I really recommend this place. If you come to visit here in Waco come to this frozen yogurt place !! Also the spoons change colors !!!

    For the seniors!
    Eric T.

    U-Swirl was a welcome treat that combined a good product with excellent & exuberant customer service. The concept of this frozen yogurt franchise is one where you have to "weigh & pay." While you have the traditional frozen yogurt flavors of chocolate, vanilla & strawberry, there were other flavors such as coconut creme, and Reese's Pieces. After choosing your flavor, you can put any topping from fruit to gummi bears (there was also Little Debbie Snack Cakes as well) that would add to the combined weight of the cup, which comes in three sizes + one that had a waffle cone placed within the canister. My total for a small cup with three toppings (I went heavy on the gummi bears) was $5 and change. Yet prior to that, you can sample as many flavors as you want through the use of small souffle cups. This alone was different from that of a standard TCBY location (if you can find one these days). The ladies behind the counter were very laid back and quite enthusiastic, which made the visit all the more fun and appreciated. Waco, you have a good one here if you are looking for a cold & tasty snack. I'll definitely return!

    Samantha E.

    The flavors are very bland.Dark chocolate tastes like water,cake batter delight had a strange chemical taste.pecan praline tasted like nothing.The employees have a personality of a door knob.One girl was putting the toppings that were in the water back into the containers.The other was slamming a syrup container on the counter.she should have just said it was out and not kept slamming it.

    Pomegranate & Dutch Chocolate FroYo

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    3 months ago

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    Dianna O.

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    3 years ago

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    6 months ago

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    6 months ago

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    Dianna O.

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    1 year ago

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    Dianna O.

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

    The yogurt is great and the toppings are something for everyone to love... The staff is friendly and glad to help in anyway possible..

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    4 years ago

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    Dianna O.

    Thank you so much! We are so glad your experience was wonderful.

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    11 years ago

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    7 years ago

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    3 years ago

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    8 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    7 years ago

    This is an awesome place! Great variety of flavors. Great service. Make sure and go there

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    5 years ago

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    13 years ago

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    8 years ago

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    9 years ago

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    Y'all shouldn't open until your yogurt is ready! Every time we've been yogurt is watery and not ready to eat!

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    8 years ago

    The best yogurt place in town! They have the best selection, and a great topping bar! Love it!

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    8 years ago

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    8 years ago

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    4 years ago

    my fave fro yo everrrrrr. soooi good and always fresh toppings. clean environment and friendly workers

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    11 years ago

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    7 years ago

    Very clean and fresh ingredients! The staff is nice and helpful. Wide variety of froyo flavors as well as A LOT of toppings to choose from

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    8 years ago

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    10 years ago

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    Ask the Community - U-Swirl

    Review Highlights - U-Swirl

    U-Swirl was a welcome treat that combined a good product with excellent & exuberant customer service.

    Mentioned in 4 reviews

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    4.6(271 reviews)
    3.1 mi
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    I happened to be in Plano over the weekend for a conference so since I came this far, I hopped on a…read morebus and scheduled myself for less than 24 hours in Waco! I didn't realize that the #Magnolia properties are closed on Sunday, so I found other fun ways to get the Waco hospitality from the moment I arrived. I was actually glad that I got to see the town for what it is a few days before people traveled there from all over for #Silobration. I look forward to returning to Waco for a longer visit! I found this gem while on a Waco City Tour. They gave the tour participants the choice of coffee or ice cream and we unanimously chose ice cream. This place is so charming and their ice cream is so delicious, I will always return whenever I come back to Waco. I chose a small scoop and that was the perfect amount. While visiting Texas, I had to choose the Brown Butter TX pecan flavor. Having just said that the small was the perfect size, the next time I go back I will probably double up so that I can try more flavors since I don't get there that often. After we got our ice cream we did walk next door to the coffee shop which instantly made me wish I were in college at Baylor because what a cool yard to sit and gather with friends, study, or catch a show! Here's an idea, grab ice cream at Heritage and coffee next door for the best affogato! Can't wait to go back!

    This was such a disappointing experience! The staff were snappy and rude, we ended up not even…read moregetting anything. Will not be going back!

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    Heritage Creamery
    Heritage Creamery - Menu

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    Baskin-Robbins

    Baskin-Robbins

    3.5(32 reviews)
    1.5 mi
    $

    Stopped in for ice cream for a few family members, as I don't eat ice cream very often. Parking was…read moreeasy. Half a dozen or so people inside with three or four people in the drive-through line. Reasonably prompt service. Reasonable prices for ice cream, which has gotten fairly pricey at these ice cream shops. The folks that had the ice cream said it was very good. I hadn't been to this location in several years and thought it felt kind of tired. Perhaps it needs better lighting, or a fresh, brighter, coat of paint, or something. It wasn't that it wasn't clean, as it appeared to be clean, but just sort of dingy really. Ice cream shops should be bright and cheery ...

    My previous experiences have always been very good. Tonight....way under par. The gal who was…read morebehind the counter had an attitude showing that she would rather be anywhere else. When I gave her my order she slapped the scoop around, giving no response. I ordered 2 scoops in a waffle cone. Normally I receive 2 scoops that fill the cone appropriately. She gave me 2 child size scoops that could roll around in the cone with room for 3 more. I was checked out by a different male worker. She said nothing else. Needless to say, NO TIP. I am a veteran restaurant professional. I'm not a good person to piss off. Might not go back.

    Photos
    Baskin-Robbins
    Baskin-Robbins - Yummy double dip w freshly made waffle cone. Cone dipped in chocolate.

    Yummy double dip w freshly made waffle cone. Cone dipped in chocolate.

    Baskin-Robbins - Right down the street from the old store. Nice sign to show you where they are.

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    Right down the street from the old store. Nice sign to show you where they are.

    U-Swirl - icecream - Updated May 2026

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