This place is amazing!! Very clean, kid friendly environment with lots of color in the place! the yogurt is fantastic and never disappoints. The staff is super friendly, this is definitely a great place to go read more

My granddaughter claims this place her favorite frozen yogurt place. She enjoyed creamy vanilla flavor with fresh strawberries topping. Variety of toppings like boba, sprinkles, brownie, nuts, candies and more. Store staff are friendly. Place is so roomy and has cozy sofa lounging areas as well as tables and chairs. read more

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They have a variety of flavors, but since it's a unique place, I feel as though they should have samples cups to try because imagine spending $5 to $10 on a yogurt you don't even like the flavor of. (Which happened) Most places have a sample cup to pick a flavor you'd like. They won't even give you a spoon. It really killed our mood and made us not want to return. The only thing I liked about this place was how clean everything was. read more

The place is very clean, really nice people, fruit is always fresh, employees love to talk to the customers, i definitely recommend this place read more

U-swirl is a great place to go and enjoy time with family, I go almost every weekend, very clean they also have a lot of flavors and customer service is great!!!! read more

Such a cute little spot! I took the kids to make their own frozen yogurt and we all had so much fun. The toppings were fresh, the staff was really kind, and it just felt easy and relaxed. Nothing over-complicated, just a sweet place to treat yourself and enjoy a little moment with the family. read more

So this just happened yesterday and I don't have any pictures of course, but I went to get raspberry cheesecake ice cream, and Juice WRLD after paying $36 in total for all three of my ice cream cups. I noticed that one had two nets in there so I took it to the front and asked for a refund after getting the runaround for some time they told me I could get free ice cream to replace it and I was like no that's OK. I would just like the refund because obviously the machines are not clean enough for me to be getting ice cream they wouldn't be nuts in my ice cream if they were clean already so again after after them giving me the runaround she gave me $8.27 back I had three ice cream cups one was $16 when it was $12 and one was eight dollars. She gave me the one that was eight dollars. She gave me a refund for that one yet that was not the one that needed to be refunded she needed to give me $12 back. The principle of the situation was just that she was very rude her nor her manager helped it's very unprofessional very childish, laughing the whole entire situation have it as if this wasn't a serious complaint and yeah, got the nerve to have bugs in your ice cream, but wanna be mad at me so I've called the health department on these people. They do not deserve to be open with a attitude like that and have bugs, pick a struggle.. of course you can't see the bugs in the cup in the picture but the picture is just the reference that she gave me eight dollars back for a cup that was worth well. My little sister have a cup that's worth eight. I had a cup that was worth 12. I did not notice the ice cream had bugs until after I took a bite then I moved the cheesecake cube and there was another bug up under there besides the one that's in the melted ice cream. Their customer service is is horrible and there was no manager on site. I had to wait until they can text her because apparently they couldn't call her and when they did call her they basically still didn't help because at the end of the day I was still mad in the situation was dissolved. She didn't help me do anything. She just made it worse. read more

U-Swirl - Raspberry cheesecake ice cream in the 2nd cup - Ice Cream & Frozen Yogurt Near Me - Waco, Texas

The yogurt was amazing. The service was also really good. I loved the ambiance and when I say I love it I LOVE IT . They had worship songs in Spanish and English . I really recommend this place. If you come to visit here in Waco come to this frozen yogurt place !! Also the spoons change colors !!! read more

U-Swirl - Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Waco, Texas

While sitting down eating my yogurt I overheard the boss screaming at her employees in the back room. It was very upsetting to hear a grown woman talking down to young girls like that.... While they served the next customers they were crying. Not a professional operation being ran here. read more

Several of the frozen yogurt flavors tasted like they had been made with bad milk. When we brought it to the attention of the lady working at the counter she didn't seem to be concerned. The second time my husband went to her about, she once again offered no help. He suggested maybe a complimentary ice cream as compensation for the $38 we had just spent. She was unwilling to stand behind their product and services. read more

Great variety of frozen yogurt. And so many toppings: fruit, candies, nuts, sprinkles, sauces and seconds mini deserts (brownies, cheesecake). They've thought of everything you would want in your frozen yogurt. So yummy. read more

U-Swirl was a welcome treat that combined a good product with excellent & exuberant customer service. The concept of this frozen yogurt franchise is one where you have to "weigh & pay." While you have the traditional frozen yogurt flavors of chocolate, vanilla & strawberry, there were other flavors such as coconut creme, and Reese's Pieces. After choosing your flavor, you can put any topping from fruit to gummi bears (there was also Little Debbie Snack Cakes as well) that would add to the combined weight of the cup, which comes in three sizes + one that had a waffle cone placed within the canister. My total for a small cup with three toppings (I went heavy on the gummi bears) was $5 and change. Yet prior to that, you can sample as many flavors as you want through the use of small souffle cups. This alone was different from that of a standard TCBY location (if you can find one these days). The ladies behind the counter were very laid back and quite enthusiastic, which made the visit all the more fun and appreciated. Waco, you have a good one here if you are looking for a cold & tasty snack. I'll definitely return! read more

U-Swirl - For the seniors! - Ice Cream & Frozen Yogurt Near Me - Waco, Texas

The yogurt is great and the toppings are something for everyone to love... The staff is friendly and glad to help in anyway possible..

I wanted to brag on the young woman working the check out tonight around 6pm. I didn't get her name but her kindness stood out to my husband and I. We brought our little one in for her first frozen yogurt self-serve experience. The girl was friendly and asked how our day was and if we had fun plans for the weekend. As a business operator I can say it's rare to find employees like her, especially younger age employees. Kindness and being personable goes a long way! We had a stressful day and she put a smile on our faces. read more

The flavors are very bland.Dark chocolate tastes like water,cake batter delight had a strange chemical taste.pecan praline tasted like nothing.The employees have a personality of a door knob.One girl was putting the toppings that were in the water back into the containers.The other was slamming a syrup container on the counter.she should have just said it was out and not kept slamming it. read more

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Prices are outrageous, two small cups of yogurt came to 15$! Better off going to H‑E‑B and buying frozen yogurt from the shelf, Peachwave is better and cheaper! read more

If I could give no stars for this place I sure would do it. This frozen "yogurt" is just awful. It's icy and just not good at all although I must say the waffle cone was tasty. Just as bad was the girl working the register. They certainly don't consider customer service a priority. She only spoke to give us our total and that was after we stood at the register waiting for her to come over and ring us up almost 4 mins. We could see her in the door going into the back room but she was busy chatting it up with other employees and breaking down boxes. We will not be returning. Honestly I can not understand why this place has received such high reviews. It was a terrible experience. If you want good yogurt and friendly service go to Braum's read more

I have been to U-Swirl a couple of times within the last three months. Every time I have been, the shop smells like an onion. I don't know what's going on, but it's extremely difficult picking out a yogurt flavor while being knocked over by the smell of onions. Protect & preserve your sense of smell and just go to 3 Spoons. read more

I've been a few times at different times of day, and my experiences have always been great!! Note that most of the negative reviews are years old. I wish reviews would drop off after x-amount of time. Maybe management changed or something? The yogurt has consistently been awesome and the employees are always friendly. 10/10 recommend!! read more

U-Swirl - Pomegranate & Dutch Chocolate FroYo - Ice Cream & Frozen Yogurt Near Me - Waco, Texas

I've had creamier frozen yogurt. Yogurt was a bit too sweet from what I am used to. It was also not as smooth as other yogurts. Nothing special tbh. read more

The fro-yo here is legit. They've got a great selection of flavors on rotation (bring back the mint please!) in either frozen yogurt, sorbet, or gelato -- each flavor describes calorie content, etc. Toppings include an assortment of fruit, boba, a variety of chocolate types, candy, cookie dough, and syrups you're able to load up yourself. The staff is always friendly, and this place is usually moderately busy. It's super crowded at peak hours, but that's never an issue in terms of service or enjoyment. Great place for kids, adults, groups, families. They even offer an assortment of boardgames / tabletop games to loan out. Seating is plentiful inside, and there's even a few tables outside. Nice music plays in the background. The frozen yogurt is self-serve, and they are super generous in terms of being able to get free samples to try out flavors. I've been to some fro-yo places that are a bit too heavy or ice creamy in style, but this stuff is super light and fresh tasting. My only point of feedback would be for U-Swirl to maybe post a schedule of upcoming flavors. Sometimes they offer great stuff and I never know when it'll be on rotation again. I've never had a non-delicious time here. read more

First of all, the frozen yogurt was freaking delicious. The other night The Boy and I had just eaten dinner and wanted something sweet. It was a little after 10 and everything was kinda looking closed. THEN, out of the corner of our eyes, we saw the lights of U-Swirl. I jumped on Yelp!, saw the great review, and we decided to try it out. Walking up to the door, we saw that after 10 o'clock, it's BOGO free! Exciting. Also, if you go on a Wednesday and guess the weight of your frozen yogurt correctly, you get it free. Yippee! I love free stuff. The atmosphere of the place was pretty fun. They had some top 40 hits going. Large chairs. Little tables. Big booths. All mix-matchy. There were a couple families and some college kids there when we went, so it's a very family friendly place. Free wi-fi was great too. All in all, definitely one of the top frozen yogurt places I've been to, and we'll definitely go back. read more

One of my favorite frozen yogurt places. They have a great selection of many different flavors and more than one of the fruity sorbet like flavors too. Their toppings choices are endless and they have something for everyone with multiple types of fresh fruits, cookies, and candies. They also have a very roomy and comfortable inside eating area as well as outside seating. They have board games behind the counter too if you want to play with friends while enjoying your treat! read more

This is an awesome place! Great variety of flavors. Great service. Make sure and go there

My boyfriend and I came here about 10 minutes before closing on a Friday night after a long day of classes, opened the door, and they told us they were closed even though their door said they closed at 11pm, and we arrived at 10:52pm. I used to work at a coffee shop, and my boss would have fired me if i denied customers before closing. Really disappointing :( especially since it's literally self-serve. read more

I really love this place and all the toppings options but I'm so bummed they changed their hours to close earlier. I feel like one of the best parts was being able to come late after studying. read more

Yogurt was good. There are soooo many toppings to choose from! The music could be better, something other than oldies all the time. The only really bad thing about my visit was that someone was behind the counter handling the food with HER HAIR DOWN!! It was an older lady with blonde hair, I think she was the owner. This isn't the first time I have witnessed her doing that. I hope she corrects herself, because that wasn't pleasant to see. read more

The service was poor but the food was fine. The machine was releasing nearly melted yogurt so you had to eat it asap or it was extra soupy.This was my first visit here on 10/05/17 and my receipt shows 4:52pm. On service, there were two very young girls at the counter who stared icy at me as I tried to figure out what I wanted. Neither bothered to say a word, not even a greeting. One girl was filling up the toppings. The cashier girl never acknowledged me even as I paid and gave off blatant negative vibes. It was NOT even crowded. I was the only guest in line with one young couple sitting down eating. She was a very young blonde headed girl. I was totally cordial still because I was otherwise having a decent day and didn't have time for entertaining that. Can't say I'm rushing to go back there but the food was fine if you can eat it fast. Side note: The toppings that you hand pour on? The handles on all 3 that I used were very sticky. read more

Y'all shouldn't open until your yogurt is ready! Every time we've been yogurt is watery and not ready to eat!

The best yogurt place in town! They have the best selection, and a great topping bar! Love it!

This is our favorite Frozen Yogurt bar in town! There is always a great selection of flavors and toppings. Lots of great games and comfy places to sit! The employees are always welcoming and helpful and keep the place decently clean for as busy as it usually is. read more

Definitely one of the best frozen yogurt places in Waco. Not pricey, service was very nice even though I went in later in the day. The yogurt was slightly icy but with as many flavors and toppings you get that's a small price to pay. Overall it was a very good experience, and I will definitely be going back! read more

Only received three stars because I love the variety of yogurt. However, I JUST left there and the cashier was not friendly and threw my receipt away without asking me if I wanted it. She also did not have a departure greeting. I would hope a manager looks into this because that will run people over to the competition. read more

my fave fro yo everrrrrr. soooi good and always fresh toppings. clean environment and friendly workers

This is the yogurt shop we go to when in Waco. Love the Harry Potter Butterbeer yogurt, get it every time. It's a cute shop with nice staff. We tend to fill up the lounge section when we go. Lots of toppings to choose from but I tend to get more of that Butterbeer yogurt so don't dwell too much on toppings. read more

Very clean and fresh ingredients! The staff is nice and helpful. Wide variety of froyo flavors as well as A LOT of toppings to choose from

Great place for social gathering, be it with kids or adults, very comfortable atmosphere, staff is very friendly, the ingredients are fresh. We went by after my sons baseball team won. I love that they love to be involved with the community as well, store is very clean. read more

Came here for the first time, the yogurt was pretty good...could use better flavors but service was horrible. The girls working spent most of the time in the back. My cashier was extremely unpleasant, I believe her name was Mona. She was very rude and acted as if we were disrupting her day by being customers. I will not be returning. read more

Bad owner, she always has her hair down behind the counter, violation of health code for sure!! Workers were wonderful overall though. The owner needs to step up. read more

I have been here numerous times and have never had a bad experience. The employees are friendly, and the variety of yogurts and toppings make it worth the price you pay (in my opinion). You pay an amount based on the weight of what you put in your cup so it can be a bit pricey, but it really is delicious. read more