I've been to this massage place a dozen times and I have to say this is the best salon I've been to…read morein years as the hospitality is fantastic and I actually leave the massage parlor relaxed. I like how the prices are affordable and appropriate. Unlike other salons, you pay for your service beforehand and after your service fill out the receipt tip section. I have no problem with this, although it is something good to know.

I've been coming here,my husband and I usually get the couple massage it never fails that the…read morecharge you upfront and they always want to separate you "when we ask for couple massage " and we paid 160 for 90 min each we specifically asked to massage my husband head and shoulders he suffers from neck pain and they always ignore our request and of course they didn't do his head and his shoulders area they just rub real quick and that's it so the end of this we go up to the front and the women had my receipt and I gave them each 10 dollars as a tip and the lady looked at me and said it was 2 of us and I said okay? And she demanded more TIP" she didn't like $10 as her tip I don't think TIP should be demanded or requesting MORE money she wasn't satisfied and I wasn't satisfied with our service they ignored our request and you're still going to demand MORE TIP from customers I would understand if we didn't leave any tip,but we did I gave them each 20 for tip my total was 200 dollars at the end but this rub me the wrong way how the hell youre going to demand you're TIP" I was furious and will not go back to this place you're not going to tell me you want more money I paid a lot as it is the manager should pay their employees enough so they won't be Demanding tips from their customers!!! I don't recommend this establishment just because they charge upfront before service and they demand TIPS!!! Do Better and they don't speak English but they know English when they want more tip it's just convenient for them this is not how they should run their business people don't like when they demand tip that's unprofessional

I've never been so happy after a massage. Most places always leave me like "ehhh that felt alright"…read morebut this place had me like "OMG I'm coming back" Sadly I live an hour away but I'd totally make that hour drive for this place. Deep tissue massage was amazing and my knots were focused on! The lady at the front desk was so polite and smiley!

Very friendly and clean. All the lady's here are wonderful and are good at what they do. I've been…read moreall around upland looking for the best massage for my wife who had back surgery earlier this year. Tried everyplace nearby you can think of and this was our last place to try out. Very hit and miss other places. And that's giving every employee a chance. After her massage here she felt great. Now she wants to come here everyday. Highly recommend !!

Almost dont want to write this review so i can gatekeep this place! But this place is too good to…read morenot write one. I'm an explorer and i tried many massage places in the inland empire. From some near rancho cucamonga to west covina/pomona and ontario, but this one remains one of the best one and it happens to be closest to home. The masseuses are mostly female from what I've seen and they speak Chinese and english! They let you choose what pressure you want from light, medium, and hard. Of course you can ask for more or less strength during the massage and they encourage it! They checked in on me during the massage to see if I was okay with the pressure and despite it being abit too hard i loved it because i wanted to become a flexible noodle afterwards so i asked them to carry on and they did. My bf got medium and thought it was the perfect amount of pressure BUT he wished they focused on his legs more than his back. So after the AMAZING session we asked if it's possible next time to request to focus on one part more than the other and they said YES OFC! Enthusiastically. We gave a decent tip and became loyal customers of this place. No need to search further yay!

I used to like coming here - the massages were great and the masseuses were generally friendly…read more But for the past year, there's been a marked change in massage quality, customer service and management practices. The staff is rude, rush through the massages with minimal effort but are anxious to get a tip and move on to the next customer. Not cool. Have not been happy with the service and the treatment. It's not worth coming here anymore from where I live in South Corona. Will be looking for other massage options.

My daughter was in need of a massage and I recommended she go to Kneadz Work. I had read reviews…read moreand asked her to make the appointment. She went last night and had her first appointment with Jeremiah. She has chronic pain due to depression, anxiety, and a variety of other health concerns. Jeremiah set the tone by asking what her goals were for her massage, and allowing her to completely feel whatever she needed to feel while he worked on her pain through out her body. She spoke highly of the facility, the staff, and the care that was taken on her visit. I want to thank the staff and Jeremiah for having my daughter in such good hands and care. The trust this establishment cultivated with her was enough for me to know they care. Truly care. I'll be making an appointment for myself in the near future as I myself have fibromyalgia and deal with a great deal of pain myself.

Hi, Mr. Larry. Since this interaction with you, the business owner, is by extension an experience…read moreI'm having with Kneads Work, I believe it's appropriate to add this updated review: Mr. Larry, I'm going to respond directly to several points because your reply contains contradictions and mischaracterizes what I actually wrote. First, your comment implying that because I fell asleep my recollection is somehow unreliable is both dismissive and contradictory. You state my falling asleep makes it "difficult to determine how much you actually remember," then say you "won't argue that point" after doing just that. It was a nap, Sir, not a coma. Falling asleep during portions of a two-hour massage does not somehow prevent me from accurately assessing the overall pressure, how little time was spent on the areas I specifically requested, or how my body felt when I left. Those are the central issues I raised. Second, you acknowledged that Chris "had been struggling" with pressure calibration during training. That directly validates the primary criticism in my review rather than undermines it. Third, your repeated emphasis that I answered "yes" when asked if things were okay ignores the context I already explained. Yes, I acknowledged I could have been more explicit when Chris asked whether things felt "ok." I took accountability for that. But "ok" is an inherently vague check-in. So given how vaguely that was phrased, I interpreted it as a comfort check, not a technical question about treatment depth. A therapist working with someone who explicitly disclosed thoracic outlet issues should communicate with much greater specificity if pressure depth is being calibrated. You and your past therapists were quite capable of understanding this, Sir. Fourth, I did not indict your entire business. I explicitly referenced positive past experiences and explained that those experiences are exactly why this visit was disappointing. That's honest context, not an attack. Fifth, my pricing criticism was never about transparency. I knew the listed cost. My point was that the service delivered did not justify that cost based on what was requested and what was actually provided. Posted pricing does not exempt a business from value-based criticism. Yes, including how your prices haven't changed for some time, Sir. Asking why I tipped is also not the strong point you seem to think it is. Many people tip out of courtesy, awkwardness, or because disappointment is processed more clearly after leaving. A tip is not automatic evidence of satisfaction. Not sure how questioning me doing a nice thing was worth you pointing it out. Perhaps you can explain the logic behind this. Your suggestion that I should have complained privately instead of posting a public review misunderstands the purpose of public reviews. They exist for clients to honestly document their experiences, positive or negative. Since I'm a paying customer, not your employee, going to yelp to share my experience shouldn't be frowned upon by you. For added context to what I told Chris, when he asked me "how I felt," I specifically said without any abrasive or rude tone, "I don't think you're a bad person at all, I just didn't get the massage I asked for, so I intend to leave a review." As advice, it's actually you that could've reached out (you have my entire contact information) or left a message saying you'd like to rectify this matter and get better understanding of the experience after my review. I never cared for a free massage. Instead, I was more than willing to change my review after you demonstrated any good faith attempt in rectifying this matter. I assumed a business owner as successful as yourself understood how to navigate this sort of issue. Which leads me to my next point. Most concerning was your decision to publicly mention staffing consequences involving Chris. Whether that was meant as explanation or implication, internal personnel decisions are yours alone and should not be framed in a way that attempts to place that burden on a client for leaving honest feedback. Hope you absorb that advice. My original review was detailed, measured, and even acknowledged where I could have communicated more clearly during the session, while expressly avoiding personal attacks. That is accountability on my part. Thank you for illuminating me to the thought process you harbor when confronting unfavorable reviews like mine. It might've been to much to expect a simple acknowledgment that the session missed the mark and that communication broke down on both sides. Instead, much of your response focused on deflecting responsibility, questioning my credibility, and reframing legitimate criticism as "destructive." I stand by my review because it accurately reflects the experience. Hope this removes some of the things that were "difficult to determine." You have my contact if you care to continue this, Sir. Either way, thank you.

This place is awesome. The overall setting and ambiance of this establishment is calm, peaceful,…read moreand relaxing. The prices are affordable, and their staff are very welcoming, accommodating, and kind. I have gone here for a massage at-least 5 different times and all have been great, all the masseuses here put a lot of care and attention into their work, making sure your massage was relaxing and that you leave there content and stress free! On Mother's Day I came here with my mom and sister and enjoyed a much needed 90 minute combo massage. Both my mom and sister were pleased with their massage and we continued to be relaxed throughout the rest of the day. The hot stones during the combo massage are probably my favorite and the most stress relieving of the massage :) Thanks OK Massage for providing excellent service! I recommend this place to anyone who needs a well rounded massage at an affordable price point.

Walked in on a Saturday night after work & they had me seen right away. Receptionist was friendly &…read moregave me a punch card for future visits. Massage overall was great, didn't get his name unfortunately because I forgot to ask but he made sure the pressure was right & asked if I was okay during the duration of the hour. I had an injured finger/bruises on my leg from something beforehand & he made sure to avoid the sore areas without saying a word. Prices are great as well, you pay & tip beforehand.

Had the best post-op lymphatic massage with Yolie. Definitely recommend her hands down. I will be…read morereturning to complete the rest of my lymphatic massages.

Yolanda is a very talented massage therapist. I had a lymphatic drainage massage with her and it…read morewas the best massage I've ever had. I could tell that she is very knowledgeable and knows exactly what she is doing. I did not want it to end and could not book my next appointment fast enough. Highly recommend her.

First time at Gentle Crane Wellness Spa and it absolutely won't be my last! I've been looking…read morearound for a massage place/therapist for the past year and have tried a handful in the area and I will say that this place is my new favorite! From the start, making an appointment through Jenny was a great first impression, she's very polite and answers any questions you have, and makes the sign up process very easy. For your first appointment, you need to come 15 minutes early to fill out a medical history form to ensure there's no contraindications to getting your treatments, I appreciate this as this can prevent allergic reactions or other medical concerns. The receptionist was very nice too! She was helpful and honest and did let me know of some specials they had. I asked for a 80 minute custom machine and added a scalp detox (extra $20) and harmony bliss treatment (extra $26) with Himalayan salt rocks which is included into your overall time. Although the add ons can make a hefty bill, I totally thought it was worth it! My massage therapist was Ashley, she's very sweet and very skilled! She can tell where your aches and pains are and you can tell she puts extra effort into those areas. I asked for an emphasis on upper and lower back and she did absolutely awesome helping me with my pain and tension using pinpoint pressure and direct targeting was great. The scalp detox felt really nice and was a nice head scrub as well as using a gua Sha tool to gentle scrape the scalp, the coconut oil smelled very nice. I probably wouldn't do this one as often but the harmony bliss was what it states--blissful. It might be the cold weather but those hot rocks with a little bit of grain really had me relaxing and it felt exfoliating as well! I was worried about being cold due to the weather but Ashley was wonderful at keeping me covered and the heated bed is hugely appreciated! The spa itself is clean and very quiet. Great music and despite there being 2-4 other guests during my time there, I never heard any of them during my massage. Next time I come in, if those promotions are still around, I'm definitely going to consider purchasing a package. They take cash and card and if you give gratuity via cash they offer you an envelope to put it in for your therapist. Thank you Jenny and Ashley and all of the staff there for a wonderful experience!

12/12 - Best Massage I've Ever Had!!!…read more I had the absolute best experience at Gentle Crane Massage & Spa in Rancho. From the moment I walked in, I was welcomed by the sweetest, friendliest receptionist; warm, kind, and genuinely inviting. The spa itself was spotless, cozy, and decorated in the cutest way. It instantly put me at ease. But the real highlight was my massage with Kristen. Hands down, this was the BEST massage I've ever had. She was incredibly skilled, attentive, and thoughtful throughout the entire treatment. Every movement felt intentional and perfectly customized to what my body needed. I left feeling lighter, relaxed, and honestly better than I have in a long time. I can't recommend this place enough. If you're in Rancho (or even nearby), do yourself a favor and book a session with Kristen. I will be telling everyone I know about how amazing this place is! ‍

I went today with my wife for her birthday and got a 90-minute deep tissue massage from Diana. I…read morecould feel the knots being released one after another. I was so relaxed that I ended up nodding off a bit once I was on my back. Our next massages will definitely be here! --------------- My 90-min massage with Amorette was exceptional. She really listened and paid attention to my needs and wants. This place lives up to the amazing reviews and I would love to come back!

Just had one of the best massages I've ever had by far with Amorette. I had a 60 min medical…read moremessage and every minute was smooth as butter - 60 mins blows by. Splurging for the 90 min session next time - worth every dollar. There was cupping included with the medical massage! It was interesting but it was my first cupping experience so I'm not sure what to expect from that yet. Loved the medical massage! I've had a deep tissue massage here as well with another therapist and the pressure was insane. I was sore for a few days afterwards but the tension in my shoulders and upper back really improved. Which has never happened before for me with a massage. I work behind a computer all day and commute 2+ hours in traffic daily so any relief in those areas is aces in my book. The office and therapy rooms are clean, have ambient lighting and calm music. Front desk staff is always welcoming as well. I always forget to bring cash so the options to Zelle the tip is brilliant. Will 1000% be returning. Thanks Knotted Up! So glad you're in the area.

I've been coming here for 10 years and each time the experience is extremely rejuvenating. It's…read moreclean, relaxing and they are so kind and polite. On top of that, it's the only massage that actually gets my knots out and makes me feel good after all the stress. Can't recommend enough!

What an amazing experience, for it seems like forever I've had a terrible pain in the middle of my…read moreback. This incredible place relieved that pain, and did so much more I truly felt like I had a new, young, rejuvenated body. This place was very peaceful and relaxing, they have extraordinarily cheap prices and extraordinarily good service! This place worked wonders on my body and I truly recommend to anyone who has pains or just needs a relaxing experience. Thank you for giving me the opportunity to have peace of mind and truly enjoy myself.

I have been going to Susan for over 25 years. Susan is the best acupuncturist in Upland. About 20…read moreyears ago, I had an x-ray done to find out where my pain was - I had a pinched nerve. I went to Susan and told her where the pinched nerve was. After one session, she took the pain away and it never came back. I have tried other acupuncturists and I keep going back to Susan. Depending on your issue, she uses ancient traditional methods that no other acupuncturist uses. I trust her completely.

(Dr. Susan) Chih-Lan is the best around! I had never had acupuncture before coming to her, and I…read morewill never go anywhere else. Any time i have any feeling of pain in my body I immediately make an appointment with her. Pain is always relieved!!! She is kind, helpful and knows her business. I saw someone gave her 1 star---so undeserving. She keeps her door locked so her other customers are given undivided attention and all are safe. If I could give her more than 5 stars I would. Love her!!! Thank you, Dr. Susan for helping me. I'll be back again I'm sure!