I am simply devastated by the lack of customer service I have received and want to be sure everyone knows what happened and how I was treated. First let me preface this review by stating that when I did my research and initially spoke with this company-everything was great, no complaints-everyone was friendly, professional and seemed like the perfect company to work with. So... I contacted US Treee Service because I have a large apple tree in my backyard and it is growing over the Comcast and ComEd lines. I contacted ComEd and Comcast and asked if this was something that they needed to do, they assured me that it was not and I should speak with a Tree Service. I began my quest to locate a reasonably priced company to trim the tree and remove all of the limbs from the power lines and comcast lines. I spoke with the lovely receptionist at US Tree Service and explained everything very thoroughly about the ComEd and ComCast lines and she indicated she would have someone go and leave a quote. This was prompt and reasonable. I called back to confirm and schedule the trimming and again asked if I needed to have ComEd or Comcast involed as I did not want anyone to get injured and certainly didnt want any interruption with my service.She assured me that there was no need to involve either ComEd or Comcast. Sooo. I came home from work yesterday driving past my backyard and I see this giant limb on the other side of my fence, just laying there, so I thought they must be there trimming the tree-YAY!!! I went to the backyard and , no one was there. I looked up at the tree and I saw 3 smaller limbs had been cut, however the issues were not resolved, as there were still limbs covering the ComED line as well as the Comcast line. I went inside to check my voicemail incase they had called and left a mesage about any issues they may have had and realized that I had no service. No Internet, no phone, no cable-we have the bulk package from Comcast, so if one is out usually all is out. I called Comcast from my cell and was told that there was an issue outside of the house and they would have someone over to my house the following morning at 10am (today) I went back outside and took pictures so I could show US Tree Service what happened as you can clearly see that the line is pulled down from the pole (I have them posted here) I then called the main line-and left a message for a return call. I then went to their website on my cell phone and found a cell phone number to call. I called and left another message, then I sent a text to that number. Mike from US Tree Service returned the call-he is the owners Son-I explained what happened-thats when it went bad. Mike seriously snickered and said "accidents happen, thats why we have insurance" I asked if he was aware that there was an issue when he left, he didnt answer the question all he said again was "accidents happen" I replied with-I understand that but if he knew there as an issue why didnt he call me and let me know so I could contact ComEd or Comcast. His response " the limbs are all caught up in the lines" I replied with "I know, thats why I hired your company" He didnt say anything so I asked him "Dont you have anything to say" he responded with "Im sorry, but accidents happen" I explained to him that I work from home and require internet to be able to work. He said there as nothing he could do about it and if we are charged by Comcast then their insurance would cover it to fix it. I asked if their insurance would cover the hourly rate for me since I am not able to work because of his negligence and failure to report to me that there was an issue so I could promptly resolve it. He said "I left at 4pm there was nothing that they could do today anyway"(referring to Comcast) I then really got upset and said " So you did know there was an issue and completely ignored it, you didnt even complete the job as requested and quoted, nor did you clean up properly after the work that you did do" He didnt have any response, the phone was silent and I said "I guess I will just have to wait until I hear from the Main office tomorrow" He replied with " I will tell them you called" So it is now the next morning and I have yet to hear from anyone at US Tree Service. I have left another message this morning with no response. This infuriates me to no end. My husband and I really try to work with small businesses so that they can survive, we believe that it is the right thing to do, we didnt go with a BIG company becasuse it really isnt a Major job and we felt that we would give US Tree Service and opportunity to earn our loyalty as well as or neighbors business and loyalty. Word of mouth is everything when you are a small business owner. I dont really know what more to say other than-I will not recommened US Tree Service, I will in fact tell everyone I know about what happened and how we were treated. read more