Love this Post Office. Juanice was amazing! First, they are open on Saturday. Second, Juanice went…read moreway above and beyond to help me get delivery. Third, other customers were nice and chatted with me. My favorite post office!

The Selma, North Carolina is a great little Post Office. The Post Office may look small from the…read moreoutside but it's actually a very big building. Even bigger than this stylish looking building is the heart of the people who are working there. They are courageous, engaged and interested. They know their customers and they know their stuff! I had just left my mother's house and foolishly forgot to give her back her handicapped parking badge. Already more than an hour a way I could not easily get back. I pulled into Selma at 4:45PM and by 4:50PM I was on line at the Post Office. In just a few short minutes the postal clerks and staff had taken my envelope package and it was speeding on its way back where it belonged. It will be delivered tomorrow! Thanks, y'all!

My only complaint here is that they didn't open until 10:00am, so I had to wait 20 minutes. Went…read moreinside to stake my place in line and there were already 10 people in line. Once opened, we were all greeted with a heart-felt good morning and the workers were ready to serve. Listening to the clerks helping people in front of me was very eye opening. I've heard all the complaints and even the phrase "Going Postal" about the Post Office, but this was waaaaaaay different! The clerks actually seemed to be enjoying helping people and were suggesting ways to spend less money. What a novel concept for an entity that constantly loses money every year. I cannot dream of a better experience than mine! At least for this location, the phrase "going postal" is a bad rap. It should now be changed to "Going DMV"!

First off, in person the people are nice. However, the…read moredelivery people get my mail mixed up, put in incorrect boxes, says delivered but NOT! I have been on hold for over an hour, mind you on the day after a storm and I refuse to believe the lobby is filled with customers that NO ONE is able to answer my call after an hour and 15 mins now!!! My package said delivered on Saturday 01/31/2026 at 12:04pm, then exactly 1 min later at 12:05pm it says rescheduled. DHL says it was delivered by local USPS per tracking number from the merchant website, which also says delivered. I DO NOT HAVE MY PACKACGE AND THEY APPARENTLY ARE GOING TO MAKE ME DRIVE OVER AND APPEAR IN PERSON! THIS MAIL DELIVERY SUCKS!!!! This is not the 1st, 2nd or 3rd time this has happened since living in this community. They ALWAYS say parcel left in locker but there is NO KEY to access the locker and NOTHING in those lockers because the key is STILL IN THEM!!!! Extremely frustrated and annoyed! Not to mention the service request option on the USPS website for missing mail is to report mail that I SENT/NOT AS A RECEIVER OF LOST PACKACKE!

I found this post office while waiting for my truck to be inspected…read more I walked in and the ladies behind the window were super friendly and nice! They helped me send my package to our daughter the best way possible.

Trina is awesome! I have never been to a post office that was so nice and helpful. I was super…read morenervous about my passport. I didn't want to get there and not have what I needed. She was so nice and helpful. I would suggest if you need a passport to visit this location. I made copies of my birth certificate and driver's license (front and back) in black and white. That helped the process. You can use your debit card to buy a money order and use your credit card to pay for the post office services. I had to go get cash because I forgot my pin. But Trina was really nice and told me where the credit union was and she saved the day.

Brought my completed flat rate package to the counter, mail clerk would not create or print a…read moreshipping label. Had to go all the way home to pay and print. What's the point of having someone at the counter? And there's no self serve machine. Always long lines.

Trained circus animals would give you better service than these clowns! The other post office in…read moretown is much better.

USPS lives up to its promise - rain or shine, you'll get your mail on time! I still got my mail…read morehand-delivered during Carolina's infamous blizzard in 2000 and after the particularly-disastrous hurricanes Matthew and Florence. Shipping rates, particularly on the Flat-Rate envelopes and boxes, are extremely wallet-friendly. No matter how heavy, you play one price. I paid less than a THIRD of what UPS quoted me for one paricular shipment and it arrived to my friend in Arizona in 3 days instead of the 7-10 ground travel window. Staff are friendly and helpful even when you can tell they're majorly stressed.

This is the WORSE experience that I ever had sending a package, the old lady from the counter,…read morethink we all know how to do the shipment, this was my first time sending a package to Mexico and this old lady had an attitude all the time, I don't care if you're having a shitty day, you're there to do your job and your job only if you don't wanna do your job then call it off, she call me dumb and blame me to do the paperwork wrong when she doesn't explain how to do it at all, also I saw in the computer there was an option to do the shipment for $80 and she want to charge me with the more expensive shipping that she had, she was saying over and over "oh she did it wrong, she don't know how to do it" no old ass I don't know how to do it because it's not my job and I told her it was my first time. Anyways I hope you still having a shitty day bitch.

I receive emails about upcoming packages through informed delivery. I saw that Friday 6/20 there…read morewas a packaged scheduled for delivery. The package never came and was updated to be delivered that Monday 6/23. Which was no problem. Monday comes and it's says out for delivery. I then see an update saying the package was delivered at 2:12. Let me also note that I had no clue what this package was. I went outside to see no package. I then submit an email to USPS about my issue. I received a call that day around 4:34. I believe I spoke with Dan/Dave but I'm not 100 % sure. I told him that the website says delivered but nothing was in the mailbox. He then asked me to check the mailbox again and he would call me back because the message on the site was driver left package in mailbox. He stated that he would give me a call back after he did some research. Next day, I received a call from the post office. I spoke with the same person Dan/Dave. I told him the mailbox was checked and there was no package. He said he would keep looking but stated that on his side it showed scanned on 6/23 at 2:12. He also said something that confused me. He said that it says scanned at 2:12 but he saw another time that showed I believe 1:15. Now I have 2 camera's. One in the front and on the side. I told him that I checked my camera. There was nothing delivered at 2:12. I also work from home and my desk is upstairs in a room where my chair is right by the window. So I have clear view of my front yard. So regardless if he came at 1:15 when I was on lunch or 2:12 when I'm sitting at my desk. I was home. He said that he would more research and call me back. Then next day (today) I spoke with a young lady who had a very bad attitude which I was totally thrown off because I wasn't coming off that way. She kept saying that the scan time shows 6/23 2:12. She totally ignored the fact that I had a ring camera. She also said she wasn't going anyone accusing her drivers. I said nothing about the drivers!!!! Not at anytime. I only mentioned what my camera saw. She then kept saying I was trying to argue. I've worked in customer service for over 20 years so I know how to conduct myself. I was so thrown off I asked of the call was being recorded? She said know but I figured I told her. There's no reason for your attitude because I don't have one. I asked for her name but she didn't want to give it. (That's alright)She was talking to me as if I was lying and basically said I was. I said ma'am. I don't even know what this package is or who sent it. She then said how could you not know. Don't you have a tracking number? I think she was thinking I was saying I couldn't see where it came from but I was referring to who sent it! But to be honest. I didn't think to look where it came from which I definitely could have but I was thinking that wouldn't help. I have 2 sons. 25 and 19, is in college. They have friends constantly sending them things without their knowledge. She then hung up on me without giving me any of her info. I'm not going to lie. I was upset but still confused. I didn't get upset until I spoke with her. I mean I couldn't because I had no clue what was being sent. Something said go look at the tracking and see where it came from. I saw that ot was mailed from Hamden, CT. I'm thinking wait a minute. I have 2 sister's that lived there. Now I'm confused because I already received my father's day gift on 6/20. It was a Cowboys hat. I was excited and posted it on social media. I called my sister and asked her where did she mail the package from. She lives in New Haven, CT but Hamden is basically a sister city. They're extremely close. She tells me she mailed it from Hamden! I asked her to send me the tracking number but I we have a recycle bin and lucky it was picked up last Friday before my hat was delivered so I knew the box was still in the bin. I checked the box. It's the package that USPS said was delivered on 06/23 at 2:12!!! I realized what happened. The delivery man delivered my package on 6/20 but never updated the website. So on Monday when it said a package was delivered and nothing came. I was confused. My email says the package was delivered on 06/23. The website stated that it was delivered on 06/23. What I notice a few hours ago is that now the website says it was delivered on 06/20 at 2:12. No one from the post office can deny it didn't say that before. I promise I have receipts!!! What does someone have to gain to say they didn't receive a package but doesn't know what it was. I can see if I said it was a gold brick being delivered. I said I had no clue because I didn't. It said ot would be delivered on 06/23 and wasn't but now it's saying 06/20. This post office is a mess and needs to management.

I had an appt. to get a passport the other morning. I had to drive out of my way, but they offered…read morethe earliest appt, so I took it. I was met by Mr. Ty & we started off on the wrong foot because he seemed a little annoyed first thing in the morning. It was only a little after 9 am, so I was really not in the mood for starting my day off with that negativity. It started to rub off on me though, so I just stood there silent and only answered questions when he asked as to not snap back at him. After a few minutes of him reviewing my documents, he noticed that we had a lot in common as far as where we've both lived & visited. So, his attitude completely turned around & my attitude disappeared. He actually told me that he was just tired & I understood. We never know what people are going through. We chatted and laughed and talked about our kids/family as he completed his tasks. He ended up being my best bud by the end of the visit. We laughed and I left him with a HUGE smile and he did the same for me. I actually was grateful that he was the one who helped me after all. He was a pleasure & I hope that I get to see him again soon.

For 5 years, I have been coming to this Post Office. These are the BEST, friendliest, most…read morecompetent, timely, smart, experienced Postal workers that I've ever met! Seriously, I have brought a hundred packages here; some well wrapped, some wrapped not so great. Without a word, they have corrected my mistakes, waited patiently for me, repacked, rewrote package labels, and other services that are too vast to mention. I will drive 20 miles out of the way to come here so that I don't have to deal with the nitwits at the Post Office inside the Eagle Station on Glenwood Ave!

There is a women that works here in the evenings that is so nice and helpful!!! I appreciate it so…read moremuch.

To preface this bad review, the day before the incident I am about to recount, a very helpful…read moreemployee at this location was kind enough to retrieve a piece of mail I had dropped into the mail slot without a stamp by accident. That is the only reason this review is getting 2 stars instead of 1. I received a notice in my e-mail that a FedEx Smart Post package of mine had arrived at my local USPS office. For those of you that don't know what that is, Smart Post is a package that is handled mostly by FedEx until the final delivery which is done by USPS. By the time the package had arrived at the post office my carrier had already left to do her mail route. I called the 1-800 number for USPS and asked if I could pick up the package that day in person at the local post office or did I have to wait until the following day when it was scheduled to be delivered. I was told that I could pick up the package that day anytime before 5 pm and was given a confirmation number that showed that a request was put in to hold the package for pickup. The customer service rep even said he sent a message to the local office to hold the package for pickup that afternoon.. I don't get off of work until 5 pm but I managed to leave about 30 minutes early and rushed through heavy traffic making it to the post office about 13 minutes before 5 pm. I get up to the counter and the nice lady goes to find my package. She is unable to locate it so she calls for her supervisor. The man goes to pull up the tracking number then returns to tell me to come back tomorrow morning to pickup it up. I tell him that I scheduled a pickup and was told on the phone it was at the location and would be held. Then he gets loud and says "I'm going to tell you a second time come back tomorrow morning and pick up your package I do not have access to it." Then I ask him what he means by he doesn't have access to it? I try to show him the confirmation number I have written down but he refuses to look at it and says "This is the third time I'm telling you come back tomorrow morning. Don't make me get rude!" I am 5'3" and this is a tall stocky black man with a loud deep voice. His tone was hateful and dismissive almost from start to finish. I finally told him that I was not happy about any of this and that it was not what I was told on the phone. He finally said I understand your frustration but it is after 5 and we are closed. And I told him it was before 5 pm when I walked in but he couldn't care less and all he said was "I understand that". I called the 1-800 number again and after waiting the first time for almost 15 minutes and then having to call back when the system hung up on me I got a nice customer service rep who confirmed that my package was indeed at the post office when I went there and there was no reason for them to refuse to give it to me. She stated that hold requests are sent by e-mail and it may take up to 48 hours for a location to read it but even without the hold, the package never left for delivery and was there at the post office so they should have given it to me. I left work early and drove through heavy traffic in the opposite direction of where I live wasting my time and gas for absolutely nothing. But I did file a formal complaint. I am a tax payer and part of my taxes pay postal workers incomes. They have no business getting loud and giving attitudes to customers who are simply and calmly trying to get answers. All I wanted was the service I was promised. He refused to check my confirmation number or even physically attempt to locate the package and would not explain why other than it was 5 pm. But as I stated it only became after 5 pm after waiting for the first customer service person to locate the package and then waiting for him to track it. There were other people behind me who were assisted and I never heard anyone say to them it is 5 pm come back tomorrow. When that location closes they lock the door and anyone who is in before 5 has to be helped. So there was no excuse. I was very calm when I walked in but by the time I left I was furious. I will definitely think twice before I use the USPS again for any of my shipping needs. I have used both UPS and FedEx quite a bit and have never had any issues with their service. But this is the second time in about 2 years that I have had to file a complaint. The first time the postal worker who did my route left a notice for me to pickup my package without even coming to my door. I saw him drive across the street to a convenient store so I walked over to him and gave him back the notice and asked for my package. Turns out he never even loaded it into his car and had no intentions of delivering it that day. I called the 1-800 number for USPS immediately and filed a complaint. They contacted the office and I was assured that before the end of the day another attempt would be made to deliver my package. Around 6:30 that night I finally got it.