It all started when I had to return a shirt. Priced the return in my FedEx account and it was just…read moreunder$10 for FedEx Ground. Just for fun, I pulled up USPS.com to see what it would cost. $5.25 for 2-day insured, alerts and trackable - and they even provide a free small box to send it in. Took just a few minutes to register an account and print my pre-paid label. I give their web site 5-stars - you can do just about everything here. Then I took my return item and prepaid label down to our Chelan Post Office. Even though the shipping box would be free, I was told to bring my own strapping tape, because they sell that. When I got to the office, the postmaster saw me waiting, opened another window. He took my label, folded together the flat cardboard box, inserted my return stuff, sealed the box, and even offered to attach the label for me. This is the Post Office- folks. 5-stars for the web site. 5 stars for customer service at Chelan P.O. Maybe there is hope for USPS after all - this is a Big Step in the right direction. Well done at every level

1. The newest employee who used to work at Safeway should learn basic customer service cordiality…read more I always wait to step up for service until she has another customer so I do have to interact with incompetence and rudeness. She also has been there long enough to learn the basics such as limits of content insurance coverage. But twice I had asked that question and was met with a blank stare. She had to ask a co-worker. 2. Why does Chelan, WA 98816 have no drive-by box to drop off outgoing mail? Nor does the Chelan, WA 98816 USPS have any ADA/handicapped parking spots! I am disabled. It is a major chore to find any spot, let alone a handicap parking spot. Come on USPS! You charge us tons to mail 1 letter. How about making access to a drop-off box and ADA parking spots @ the existing post office on Johnson Avenue, Chelan, WA 98816 ? Thank you

Ridiculous. I've had a PO Box here for a couple months. Have had multiple issues. Most recently had…read morea package delivered that they placed in wrong PO Box, and now is missing with no way to replace because their own system says it was delivered. Very unhelpful.

Love our little post office. Have a PO Box here and is always the highlight of my day talking with…read morethe friendly staff. Thank you for all your hard work :)

This cute little post office gets five stars for location and history!…read more If you are in the area and into post offices for sure you should stop by! It might not look open but it is ;)

I have been a resident and a patron for 18 years at this post office and we've had a lot of issues…read moreregarding parking being taken for not post office purposes and I left my vehicle for no longer than 10 minutes to get a PO Box key from my son working on a nearby construction site and when I come back I have a notice on my truck saying that this parking is for PO Box patrons only and my truck will be towed I was extremely insulted and very angry and upset that I was not treated like a longtime resident and Patron of the post office and my vehicles and dogs are known to the community I know this is an issue but wait longer than 5 or 10 minutes before Plastering a notice on a Paying patrons vehicle and leave that for the Tourist who are abusing doing their laundry and going to the bar across the street

This mini post office has a friendly and helpful staff. They always are sweet to my toddler and…read morecrack hilarious one liners about mail. I enjoy going in. Pro tip: post lunchtime can get busy so be prepared for a line and chat up your fellow package mailers.

I was expecting a package to be delivered that required a signature. I was home just for this…read morereason and even though my signature is on file for this purpose too.The driver never did stop at my house, never knocked on door or ring the doorbell. I saw the driver drive by my house twice and did not stop instead they left a slip in my mailbox stating it was the first attempt and to pick up at the post office instead. Also my informed delivery stated that the package was delivered at the mailbox when it was not. So frustrating.

Mom went to apply for a passport for her first time (in August) and the passport lady sent the (not…read moreaccepted) birth certificate with the application in, weeks later the passport processing place let her know that it was not an acceptable form of birth certificate and that she would need to mail out an original. It is now almost October, and we have had to pay $165 for the application, $80 to expedite, $40 worth of expedited mailing documents ($285) total for the passport that should have arrived by now for $165 if applied for properly by this post office. We leave in a little over two weeks, we have no idea if we are going to get it in time. ALL of this was preventable if the lady did the job she IS BEING PAID to do, correctly. I'd be happy to take this down if they do the right thing and make an effort to at least provide a partial reimbursement for the mistakes made on their end.

If I could give no stars I would. Probably the most unhelpful place I have ever been. The people…read morethat work the counter are rude and have zero desire to help you if your having an issue or if you have questions.

I came here to mail a package but could not get the return label to print small enough to fit on…read morethe package. I came and a lady was so kind and willing to help. She folded it for me and held it so I could tape it. I so appreciate the helpfulness! When I come back I will get her name but I wanted to say thank you!!

This post office and the North Bend are the worst. They constantly leave messages saying they tried…read moreto deliver when they didn't because there was someone home. I've left notes on redeliveries to leave the packages over the gate and they don't. Instead I get a message that states there was something wrong with the address on the package and they either send it back or take another two weeks to deliver. Tried picking up at the post office but it's always a battle between this office and the one in North Bend, they constantly blame each other. Honestly, at this point I just believe it's sheer laziness.

So what happened to ALL of the negative reviews about this incompetent post office. I will never…read moreagain send an Amazon package to a Snoqualmie residence. I now only use a locker in Issaquah. The Snoqualmie PO won't even bother to send the packages out with the drivers. I pay extra for speedy delivery and yet it takes days to ever get the packages. Two months ago yelp had many many negative reviews complaining about this issue- but now they have disappeared. Hmmmmm - I think something is being manipulated, dont you?

I was very disappointed with the service I received at Pine Lake Mail Post. I have been a loyal…read morecustomer for years and always had a pleasant experience when I returned my online purchases via UPS. They would accept my pre-printed labels and items with a smile and a friendly chat. I arrived with a medium sized box and motorcycle tire (brand new tire not dirty etc), and labels. The "welcome" I received was very cantankerous as to how I dare bring that in here and "we don't do that". I had to take a step back as I felt like very embarrassed in front of my daughter and other patrons. I don't know what changed, but I will not be going back to Pine Lake Mail Post anytime soon. They have lost my trust and respect.

I had a package sent here for a hold as I was out of town for an extended period of time. The…read morestandard hold period I believe was 10 days so I called in to ask if they would be able to hold it an additional week until I returned into town. They were super friendly and accommodating and when I got in, I was surprised to find that they also sold little gifts and Knick knacks inside as well!