It all started when I had to return a shirt. Priced the return in my FedEx account and it was just under$10 for FedEx Ground. Just for fun, I pulled up USPS.com to see what it would cost. $5.25 for 2-day insured, alerts and trackable - and they even provide a free small box to send it in. Took just a few minutes to register an account and print my pre-paid label. I give their web site 5-stars - you can do just about everything here. Then I took my return item and prepaid label down to our Chelan Post Office. Even though the shipping box would be free, I was told to bring my own strapping tape, because they sell that. When I got to the office, the postmaster saw me waiting, opened another window. He took my label, folded together the flat cardboard box, inserted my return stuff, sealed the box, and even offered to attach the label for me. This is the Post Office- folks. 5-stars for the web site. 5 stars for customer service at Chelan P.O. Maybe there is hope for USPS after all - this is a Big Step in the right direction. Well done at every level read more

1. The newest employee who used to work at Safeway should learn basic customer service cordiality. I always wait to step up for service until she has another customer so I do have to interact with incompetence and rudeness. She also has been there long enough to learn the basics such as limits of content insurance coverage. But twice I had asked that question and was met with a blank stare. She had to ask a co-worker. 2. Why does Chelan, WA 98816 have no drive-by box to drop off outgoing mail? Nor does the Chelan, WA 98816 USPS have any ADA/handicapped parking spots! I am disabled. It is a major chore to find any spot, let alone a handicap parking spot. Come on USPS! You charge us tons to mail 1 letter. How about making access to a drop-off box and ADA parking spots @ the existing post office on Johnson Avenue, Chelan, WA 98816 ? Thank you read more

Living in a small town has it's advantages, however when it comes to package deliveries, we face a challenge. No matter how you instruct businesses to send packages, using both a PO Box # and a street address, they can get it wrong. We don't have street delivery, so I always use both (not knowing if shipper is shipping USPS or UPS). I just found out a part (that I NEED) was delivered to Chelan, using only my street address. Instead of just looking at the business name on the package, they sent it back-to California. I'm not sure what takes more time for them; looking at the name or going thru the process of returning it? Now I'm out the part and have to reorder & my customer is without a car. I've heard many complaints about this in the area, just not sure about the process. Maybe I should sign up for street delivery? I'm right in town--oh wait, there is a lack of mail carriers...................... read more

Awesome customer service. They saved me money by offering me to ship with a priority envelope and was will to help me repack my items. Wow quite a different from the Burien post office where I usually go. I can't wait to move to this area full time thank you. read more